Windsor Court Care Home

Brilliant.

The home is very friendly and clean. The staff go above and beyond. They care for Mum really well and I don't feel bad when leaving to go home. The care they gave Dad last year when he was dying was wonderful. Mum has come on in leaps and bounds since being in Windsor Court. We as a family can't thank you enough.

Care of my husband with Parkinsons and dementia is very understanding and caring. Very considerate of my husband and I as difficult for me to see him, so disabled.

Unusually, both my parents went to stay at Windsor Court, within a couple of weeks of each other. Throughout their stay, they were both treated with amazing care and tolerance as both individuals and a couple. We couldn't have asked for better care than that administered.

We can't thank you all enough for the care you all gave our mum in her last few months.

Thank you.

Thank you to all the staff at Windsor Court from all our family.

My dad was a resident in Windsor Court for three years before he passed away earlier this year and was always happy and well looked after. He frequently had kidney infections when in his last home, but had none during his time at Windsor Court.

The staff made derogatory remarks about me on their phone after forgetting to switch their phone off.

My dad moved into Windsor Court Care Home 6 weeks ago I was pleased with how modern light and colourful it was on first viewing. My dad’s room is a good size with an en suite sink and toilet. The staff are always pleasant and helpful and seem to do their best to make the residents feel comfortable and at home. The manager's door is always open and is always happy to answer any questions I have needed to ask, as are all the staff. My dad settled in well he has a moan now and again but then we all do!

It is not an easy job doing the work the staff are involved in. It often needs constant care, attention and dedication. I recently attended the Queens Jubilee party held at the home, and all the staff did a great job providing a super afternoon. A special thank you goes out to all the staff who gave up their own time, working what would have been their day off to help with this event. I think that the kitchen/catering team also need a special mention for the effort and creativity of the buffet they provided at tea time.

All do a good job.

I think possibly more could be done to the rooms to make them feel more homely.

After a difficult 2-3 years for Windsor Court, for all sorts of reasons (not just covid), things are improving. New management, some new staff who seem to fit in very well, some of the experienced staff are there to support them. The Wellbeing idea is starting to show good results. Things are happening. Maybe still lots to do and it will take time, but a good all-round improvement.

Staff members are very kind and helpful at sorting problems out. Also, they are friendly when assisting me when I first came in and supporting me with memory, chatting and explaining how to make crafts in activity classes, which I enjoy very much. A hair salon is available too and soon a cinema is to be opened.

My son took me out for the day and I said take me home, meaning the care home. I will say almost all the staff are more like friends. It would be impossible to like and be liked by everyone. At 95-years-old I am content at the moment to spend my last days here. We could do with more staff!

Mum has been in Windsor Court for 3 years and has been well looked after although there has been a few issues since the new manager has been there I feel that it has improved with communication foremost. Te staff who look after mum are very caring and a few are amazing with how they have been throughout the lockdown.

My father has recently become a permanent resident at Windsor Court having firstly gone in for a rest bite. Windsor Court have collaborated quickly and effectively with outside agencies to meet my father’s needs, enabling a smooth transition into the home for him. All the staff have been very approachable and friendly and in these difficult times of Covid have been caring and professional. I would highly recommend Windsor Court.

Having taken the decision as a family to take my wife into the safety of Windsor Court we cannot speak highly enough of the staff. All the carers, cleaners and maintenance worker of Windsor Court and also the support they have shown to my family. We rest soundly knowing our loved one is in great caring hands. Thank you all.

The overall standard of care for my wife has been really good. I would recommend this care home to friends and family.