Ascot House

Ascot House is a lovely care home. Staff are friendly + helpful, as are the management. The level of care is good and all the residents seem happy. Would recommend.

Outstanding support, care, attention to detail, expertise, and quality of staff are amazing. A top-quality establishment staff and managers.

I can not fault the staff here in anyway went above and beyond to assist us and mum with the settling of mum into respite care. It happened swiftly and smoothly. The support for the whole family at this tough time was emense. Mum is returning home today but she will be back to visit she has made friends that she will miss. Thank you to you all your fantastic.

I always like visiting my mum in the care home, all the carers make us feel welcome, and they all look after my mum lovely so thank you all so much.

Patients are very well looked after, and meals are served to a high standard. And the cake is wonderful. People's needs are taken into consideration, and also welfare aspects are to a high regard.

The home is an excellent place for my father-in-law. The staff are very attentive to his needs and wants. The surroundings are very homely and comfortable. The food is of a high standard and plenty of it. The home is kept to a high standard of cleanliness. The management is very understanding and responsive to any requests we may have.

Most of staff were very pleasant and polite always spoke when I saw them. The manager and deputy manager were very helpful and supportive and made us very welcome. I was involved and included in anything to do with my husband.

In my view, since my Mum moved into Ascot House there has been a vast improvement with a very positive response to my Mum's circumstances. Mum now has company with other residents but also excellent care 24 hours. The staff are all very friendly and helpful with nothing too much of a problem. Mum is eating and receiving medication when needed, which wasn't always possible when living alone. I would recommend Ascot House as an excellent choice.

My dad had been a resident of Ascot House for over a year, Dad arrived at Ascot House with Dementia. This was a difficult time for myself and my family we were reassured all the way by the staff and soon could see that this was the best for Dad and the family, we took Dad out for days, we got quality time to spend with Dad and when we left we knew he was safe, happy, well fed and cared for. Dad was a proud man and respectful of all the staff, he was treated with dignity and respect all the way, they really cared, I mean truly cared and nothing was too much trouble. The staff were there for us too we were involved in every stage of the dreadful progression of Alzheimer's, with help from the manager, assistant managers, carers and family all working together gave Dad and us, happy times and good memories. Dad enjoyed a sing-along and dance at the parties/entertainment that was provided. Sadly Dad passed away, we are grateful to all the staff who played a part in Dad's life at Ascot and for the privacy that was given. Thank you.

Been very happy with all the care and attention my dad has received whilst in respite care.

During my mother's stay at Ascot House the only word I can use is amazing - all the staff were very accommodating for my mum and the manageress was always understanding and obliging, she always went the extra mile, she gave the opinion it was more than a job, she treated my mum like she was her own mum. I used to enjoy visiting my mum not only to see my mum but to see all the staff, so this has created a void in my routine. When I was looking for a care home for my mum, I rang on a Sunday night and out of five care homes, only one answered the phone and that one was Ascot House. My mum's final years were definitely good ones with the care she received from everyone at Ascot House.

Thank you.

Very friendly, professional and kind.

My mother came to Ascot House for respite care after a hospital stay. She was very well looked after and treated with dignity and respect. All of the team were lovely with her.

Ascot House looked after my mum, they always went above and beyond to take care of my mum. I am forever grateful for the care and support of all the staff.

After such a bad experience with three care homes, we found a lovely home for my dad, which is Ascot House. We found everything we needed with the support, love and care given to my dad from the manager and staff. Can't thank them enough for all they have done.

To phone my mother-in-law who was staying for respite whilst we were over 5000 miles away, to hear her say she was having the best holiday ever at Ascot House was fabulous! My mother-in-law is already planning her next stay. We couldn't have asked for better care. Thank you from the bottom of our hearts.

The staff at Ascot House are led by an amazing team! Thank you!

All the team at Ascot House have been amazing! My mum has been in the home for 3 days for the first time and the manager greeted her like one of the family. The manager has kept us informed at all times and supported us as a family throughout. As a family, we couldn't have wished for better care for our mum.

Having visited my friend over a number of months I can only say that the change in his personality is very much improved. He has made friends and is content in that he knows he is well looked after in a friendly and safe environment. Credit to all the staff at Ascot House.