Ascot House

After spending one month in Ascot House I felt I had been treated with excellent care, dignity and respect.

My mother went into the care home because she wasn't safe to be alone with all the falls she was having. All the staff and manager at the care home has been very helpful, they have done everything they can to help my mum. Now she is able to live on her own again. I and my family are very happy with the care home. They have all been fantastic. We are very very grateful we couldn't have asked for any more from the care home they have done their very best.

My mum came to Ascot House for respite and has nearly been here 2 years. My mum has been really happy since she's been here and we couldn't be more happy with the care and support she receives. The manager went over and above to support my mum into independent living.

My mother has been in three care homes and I was happy with all of them. I would say Ascot House has been 'outstanding'. My mother has settled well and stopped wondering. The managers and staff are very well trained and have a profound understanding of her dementia. I have been able to stop worrying about her and give my attention to other members of my family and work. I would thoroughly recommend Ascot House.

My mother has resided at Ascot House for four months. She has been cared for in the way she chose, staff and management very helpful and supportive.
I was always made to feel welcome and my opinions were always listened to.

Recommend to all. Lovely family feeling. Staff exceptional go above and beyond, person centred in all areas. Nothing is too much trouble always approachable and friendly.

I found the care home excellent very obliging and nothing too small for the staff to help with.

Perfect home for my grandma. Lovely caring staff, lovely meals according to my grandma. Number 5 Hygiene rating which is good. Excellent overall.

I would just like to thank the management and all the staff at Ascot House for looking after my dad for the last two years and two months. He enjoyed living there and the care they gave him was excellent and they couldn't have looked after him any better. From the cook to the cleaner, the laundry staff, carers and management. I would definitely recommend Ascot House to anyone to look after their loved ones. A big thank you again.

I am going home and wanted to say I have loved staying at Ascot House. I have made great friends here. The staff are great and it has been just perfect like my own home. I wish I was staying longer.

My father has been looked after exceptionally well at Ascot House. His needs have been cared for in a very professional manner and all the staff have been very caring and attentive to his caring needs and medical requirements. The care home has a warm, caring attitude to the residents and my father has been very happy during his stay at Ascot House. I would recommend Ascot House to anyone requiring care.

I came roughly for 6 months for rehabilitation and until suitable sheltered accommodation was available. I am now moving to independent living after being supported and encouraged by staff, outside agencies and family. I found the staff supportive and through this I was able to live a full and active life as physical needs allowed and how I chose.

The staff and management were very kind and courteous to my mum. The food always looked good and nicely presented. Mum said it was always enjoyable. The home was clean and tidy and kept well decorated.

I love living at Ascot House it is a beautiful place and the staff are lovely.

I initially came for a couple of weeks for respite but felt comfortable and safe and part of an extended family. I had all my needs met in a way I chose. I stayed for almost four months and now returning home. If I need support again, I will most definitely return if they have a bed vacancy.

Very informative. All staff very helpful.

My Dad has been a resident at Ascot House for the past 7 months. All the staff have treated my Dad very caringly and have adapted to his ways, treating him as an individual and with dignity. They have made sure he is safe and secure as in the early days we were worried he would go out and get lost. I have had several meals at Ascot House with my Dad so I know the meals are well prepared and of good quality. Cleaning and laundry are done to a high standard and carpets are shampooed on a regular basis. My Dad likes to spend most of his time in his room watching TV, so the staff do regular checks on him and take him cups of tea and biscuits. The Manager and the deputy Manage have been very approachable and have responded positively to any suggestions to help Dad to settle in. My Dad has a lovely room and believes he is in his own flat and he is very content. I cannot thank the manager and all the staff enough for all they have done to support my Dad.

The manageress and all the staff offer an excellent, caring environment for older people. They all go above and beyond the call of duty. Nothing is too much trouble and everybody is made to feel welcome. The Christmas party was extremely well organised- residents and their families made to feel part of one big happy family.

After living independently mum, aged 100 suffered a fall after decreased mobility. Mum entered Ascot House for emergency respite care and is still there. Of course, she was upset for the first day or two but after a few days of excellent care, she is now very settled. All the staff are very friendly and caring. Mum likes that they make time to pop and have a chat. It also gives me peace of mind that mum is being well looked after and is in safe hands.

My Mum who is 94 has been a resident for almost 3 years. Before going into care I researched several homes in my area and Ascot House being a small, more intimate home, I knew she would be comfortable and happy there. The manager and staff are efficient and caring and they make the home as much as a home from home as possible. There are so many activities and trips out as can be arranged which helps to stimulate the residents. The staff spend time talking on a one to one basis to those who may be distressed due to memory problems. I personally cannot praise their overall care enough.

Since my Mum had to be put into care in May of this year, I have not seen her so happy for the last 3 years, the staff love her to bits as she has developed a comical personality. I don't think I would have seen this side to my Mum if she hadn't gone to Ascot House. They keep us in the loop and make us so welcome when myself and my Dad go to spend time with her. The staff are absolutely brilliant with every aspect of caring for my Mum and I would highly recommend.

I am very satisfied with my mother's care in Ascot House. She has been a resident for 3 years and is happy and feels safe. She is treated as an individual, for example, every morning she chooses her own clothes and jewellery to wear. You always worry when you can't be there all the time but I can honestly say I have never heard a carer be rude or impatient with a resident. When a resident is confused or disinterested they deal with the situation in a caring and dignified manner. On the rare occasion, I have had an issue with an aspect of my mother's care, it is dealt wit promptly. There is openness and inclusion of residents and relatives in the decision about care. Based on mine and my mother's experience I have no hesitation in recommending Ascot House to others.

My experience with Ascot House has been fantastic. I can go and see my wife anytime I want. The manager has a good relationship with her staff who are just brilliant with the residents. Some of the staff are quite young but take it all in their stride letting the residents carry on taking their time.

My husband is at Ascot House and I am very happy with the care he gets. Nothing is too much trouble for them and they find time to talk to him even though he has dementia and he doesn't say a lot.

On my visit first on the list of other homes found to be friendly, welcoming, caring team of professional carers managed by a lady who is dedicated to her job. All the staff give residents 110% including genuine affection to all, after a positive viewing, in my opinion, I would not have found anywhere better, therefore did not view any other homes. Mum just had a two-week stay visits daily by my father and I. As you would expect we were worried but been not have been mum loved the place.
This home needs to be re-categorised to Ascot Hotel a big big thank you, to the management and staff.

When we visit dad the home is always clean, warm and welcoming. The staff display an obvious love of their work and nothing is any trouble. The care given to dad is second to none, his welfare is obviously the number one priority. The management is a wonderful person with precisely the right attitude and methods and this rubs off on the staff. We are confident that dad could not be in a better place, the care he receives is absolutely first class and much appreciated by dad and all of us. Well done!

I find Ascot House a lovely place. The staff are all very kind and friendly. My dad is very happy there and well looked after. The food is lovely and my dad looks forward to his meals.
All rooms are clean and spacious. My dad's health has improved since staying there. Nothing is too much trouble for the staff.

After being diagnosed with dementia in 2009 my husband had day care, respite care followed by full residency at Ascot House. My husband passed away in August 2016 but all the time he spent at Ascot House was very rewarding. He was always treated with respect, even though his behaviour could sometimes be challenging. The standard of care was always excellent, family, friends always made welcome whenever we visited, never were we made to feel in the way. The events and entertainment always enjoyable. What could have been a very traumatic time was made a little easier by the wonderful staff. Thank you Ascot House care home you really do care.

My mother, 92, has dementia, is registered blind and deaf. Despite these disabilities, the staff at Ascot House manage to help her achieve a good deal of independence and when personal care is given, it is with dignity and respect. Since being in the home she has been happy and settled. When I visit she looks calm, clean and tidy and well fed. She enjoys the social activities although she can only participate in a limited way. It was a difficult decision to admit my mother to a care home but it has enhanced both my mother's life and mine, as I no longer need to worry about her safety and loneliness.

Very favourable, would highly recommend to any person needing care.

This is the third home I have placed my mum in because of different things I've not been happy with. My mum has been at Ascot House for 4 years in September and I am very happy with the care she is given, no one else could give her the care that Ascot House gives. The staff are very pleasant and nothing is any trouble, you only have to ask. The management do a very good job at running the home. I could not ask for a better place for my mum.

Staff and management very helpful and caring. Food excellent. General attention to my sister very good.