Barchester Boroughbridge Manor Care Home

Roecliffe Lane, Boroughbridge, York YO51 9LW
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9.5 105 Reviews
  • Barchester Boroughbridge Manor Care Home, York
Boroughbridge Manor Care Home is located in the North Yorkshire countryside and is ideally situated for access to the A1 and local amenities.

The home offers residential, dementia, respite and palliative care. Bedrooms at the home are based across three floors and each floor has its own living rooms and dining room allowing residents to socialise and relax.

Residents at the home can enjoy landscaped gardens, a conservatory, sensory garden and a large patio area for socialising.

The home has en-suite rooms with flat screen TVs and can provide specialist dementia care to those who need it. Residents can be provided with person-centred care and have access to Wi-Fi throughout the home.

A team of trained chefs prepares meals on-site, allowing residents to choose from a varied daily menu, while special dietary requirements can be catered for.

Activities co-ordinators at the home provide residents with a range of tailored and engaging events and excursions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Boroughbridge Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sue Carter (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (77)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Barchester Boroughbridge Manor Care Home Reviews (105)

9.5

Barchester Boroughbridge Manor Care Home has a Review Score of 9.5 (9.533) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Boroughbridge Manor Care Home has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Boroughbridge Manor Care Home
  • 38
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Total of 105, showing 21-40
Review from C S (Brother of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A safe environment. My sister's physical health appears better than it has been for over 10 years. Her condition is such that she has been difficult to interact with but the pragmatic management of her care minimises the impact of her mood swings whilst supporting her needs.
We are reassured every
time we visit as to the residence, care package and especially staff group was the right choice for my sister.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Debbie T (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the time Mum was resident at Boroughbridge Manor Care Home her care was exemplary. All staff were fabulous - nothing was too much trouble and any niggles were dealt with quickly and professionally. The management team went out of their way to facilitate exceptional care for Mum, especially after
a stormy time of admissions to the hospital. Sadly, Mum passed away very recently but she/we wanted her to stay at the home, and the care the team gave to her and us as a family was loving and supportive, we cannot thank them enough for their kindness at this very difficult time.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Boroughbridge Manor Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Patricia H (Niece of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of having a loved one in care. I have been astounded at the level of comfort and care that my aunt is receiving. Most of all, I am impressed with the daily activities which take place. I do not need to worry about my aunt's care; it is second to none. I have spoken with friends
who have relatives in care homes, but they are not as impressed as I am with Boroughbridge Manor.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for taking the time to share your lovely review. It's great to great to hear your Aunt has settled well and that you are happy with the care and service delivered. Our Activities team take great pride in ensuring they deliver stimulating and engaging activities daily and it is great to know your Aunt is enjoying them. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your kind feedback to the team, thank you again.

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Review from David B (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a rapid decline in health and a very traumatic period of time living at home, my mum moved into Boroughbridge Manor care home late last year, from the first day of contact with the wonderful team at the care home I felt so reassured the care and support mum needed would be delivered, and every
interaction since has 100% endorsed that early opinion, the wonderful care shown by every member of the team from support staff to nurses to the office team and the manager, the communication in particular on the social media group is great and shows the care and support, the fun and stimulation through activity and interaction is making such a difference to the quality of life all the residents have, it's also so reassuring to see the pictures and the team deserve enormous credit.
I can only highly recommend Boroughbridge Manor care home as a place to be when your loved ones need it most, thank you for everything you continue to do, it is always very much appreciated.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your lovely review. It's great to great to hear your Mum has settled well and that you are satisfied with the care and service delivered. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your kind feedback to the team. Thank you again for taking the time to share your positive comments.

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Review from Sarah L (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can recommend The Boroughbridge Manor for the highest accolade, they are taking great care of my father and go above and beyond to ensure he has the best care from the kindest, most caring team. The team are outstanding and has a wonderful sense of humour and is always very positive, I was worried
about taking the steps for Dad to move into care but he is better now than he has been for some time and I cannot thank the excellent team enough. They are always very welcoming when family visit too and the place is immaculate in a lovely location too.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to see your father settling into Boroughbridge Manor well and we appreciate your positive comments. I will be sure to pass on your kind feedback to the team

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Review from Debora R (Friend of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend suffers from dementia and was frightened and anxious upon her admission.
The staff were amazing and brilliant through this transition.
We are two weeks post admission and she has completely settled, this is down to the staff who clearly know how to work with residents and issues created
through this awful disease.
My friend is going from strength to strength and as a result, I can highly recommend this dementia unit with no qualms at all.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to see your friend settling into Boroughbridge Manor well and we appreciate your positive comments. I will be sure to pass on your kind feedback to the team.

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Review from Karen K (Daughter of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my dad came here I am able to visit and leave him, the knowledge of knowing he is happy and extremely well looked after. The staff go above and beyond for everyone. My dad is very content living there and through this, I do not have the constant worry which I did from him being in a previous setting.
The care home is immaculate every time I visit, all the staff are a great team and make the care home the best!
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. It's great to see Dad settling into Boroughbridge Manor well. I will be sure to pass on your kind feedback to the team.

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Review from J A (Daughter-in-law of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you can no longer look after your loved one and a family needs help to do that, you think nowhere will be good enough! How wrong we were. All the staff at Boroughbridge Manor Care Home go above and beyond to care for and support that reason. They give so much more than we could do ourselves or
even with a package of care in their own home. Certainly, the best choice we made. But most importantly mum is happy and safe! Thank you
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. It's great to see Mum settling in to Boroughbridge Manor well. I will be sure to pass on your kind feedback to the team.

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Review from Janet B (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is run in a caring and inclusive manner. The manager's door is always open and welcoming. I would assure anyone that this home isn't only run to a high standard, where the residents are always put first, but communication with relatives is excellent. My mum arrived here unable to walk
more than a few sites. Through the encouragement and patience of the staff, she was walking the length of corridors within weeks. Prior to coming to Boroughbridge Manor, she wasn't eating well and had lost weight. Now she is enjoying her food and putting on weight. I cannot praise Boroughbridge Manor highly enough in the short review.
Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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Review from B B (Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with most situations - excellent.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to see you are enjoying being at Boroughbridge Manor. I will be sure to pass on your feedback to the team.

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Review from D L (Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Haven't been here long - so far, reasonably happy.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to see you are settling in to Boroughbridge Manor well. I will be sure to pass on your feedback to the team.

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  • Treated with Dignity
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Review from J B (Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff good - happy here.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. It's great to know you are happy here at Boroughbridge Manor. I will pass on your feedback to the team.

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  • Treated with Dignity
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Review from M J (Sister of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was most impressed by the attitude of the carers and administration staff towards the patients in their care. Problems were dealt with in a gentle but effective manner and they were quick to come to assist when needed. I was pleased to hear that recreational activities such as armchair exercises were
included in the itinerary. The food looked excellent and the clientele was obviously enjoying it. Congrats to the chef!
Reply from Laura Tindle, Operations Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
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  • Treated with Dignity
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Review from Robin H (Nephew of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last 5 years we have seen the hard work and dedication of the team at Boroughbridge and particularly the manager.
It's wonderful to say that every effort has been made to make my aunt more comfortable.
Clearly, the COVID restrictions made life more challenging, but again the staff were outstanding.
Thank you.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your lovely review. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team.

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  • Treated with Dignity
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Review from C R (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very happy and well looked after.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We are glad to hear your Mum is happy and settled at Boroughbridge Manor. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.

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Review from B H (Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been in the home 1/2, during that time, all have been helpful and respectful. The staff are cheerful and are helping me to adjust from caring for myself at home with minimal care to having to cope with being unable to walk. Thank you.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review. We are glad you are happy with your experience at Boroughbridge Manor. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team.

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Review from Trevor G (Son-in-law of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have been to visit my mother-in-law, I have been greeted by professional, friendly staff. Manor Care Home is very modern, clean and bright; the pictures on the wall are very interesting. The staff looking after the residents obviously enjoy their job and encourage motivation. Even the maintenance
staff enjoy being part of the team.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your lovely review. It's great that your mother-in-law has settled well. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team.

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Review from B S (Daughter of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Easy to book a visit and all covid procedures are followed correctly. Warm clean environment and staff are always to hand nothings to much trouble. My father is well looked after and responds well with the staff I’m always made welcome and coffee and cake are always offered. Dad is always clean and
tidy and seems happy in his self thank you to you all.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your lovely review, it's great that Dad has settled well and is enjoying his time at Boroughbridge Manor. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team.

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Review from Karen M (Niece of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always lovely and happy on my visits. Everything is spotless and my Uncle is well looked after. I really like visiting him there. His room is great and he is happy all down to the excellent staff.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you Karen for your lovely review, it's great to hear your Uncle is settling well. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team.

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Review from D T (Sister of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent as usual. The care I can see my brother receives is exceptional. The staff are not only great with my brother but also to us as a family as well. The facility we use (the bubble room) is great as we can have any private conversation if needs be. 10 out of 10 again.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Barchester Boroughbridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.533 for Barchester Boroughbridge Manor Care Home is calculated as follows: ( (117 Excellents x 5) + (68 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 197 Ratings = 4.533
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Boroughbridge Manor Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (9)

Sue

Sue Carter

Job Title: General Manager

I began my career in care in the early 1990s initially as a care assistant progressing through to a regional support role and bringing a wealth of knowledge and experience to the home. I have managed multiple homes including as a turnaround manager.

Shelbie

Shelbie Taylor

Job Title: Head of Activities Joined: 2017

Hi, my name is Shelbie, I have recently been promoted to Head of Activities here at Boroughbridge Manor.


I have worked at Boroughbridge Manor for 7 years, I love making our residents smile. I get great satisfaction knowing I have made someone’s day better!


Myself and Leann have created a wonderful culture within Boroughbridge Manor and we work together to give our residents the best possible experiences.


We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. We are extremely fortunate to have our very own minibus, we love taking the residents out for coffee, shopping and lots of fun trips whether that be to the museum or the seaside.

Karen

Karen Garbutt

Job Title: Head Chef

Hi, my name is Karen and I am the Head Chef here at Boroughbridge Manor. I started here at the home in July 2024 and transferred from our sister home, Leeming Bar Grange where I was the home's second chef.


I am passionate about the delivery of quality food and here at Boroughbridge Manor, we provide a wonderful choice of delicious and wholesome dishes. The food and the dining experience at Boroughbridge Manor is recognised as an integral part of the lifestyle here at the home and I am responsible for managing the catering team, ensuring they provide a quality catering service to all our residents, guests and visitors.

Lynette

Lynette Sellers

Job Title: Home Deputy Manager Joined: 2024

Lynette became a part of the Boroughbridge Manor family in the summer of 2024 and takes great pride in her role as our Home Deputy Manager.


She is dedicated to creating a positive impact not only in the lives of our residents and their families but also among our colleagues at the home.


In her leisure time, Lynette enjoys walking, gardening, baking, and knitting.

Susan

Susan Capel

Job Title: Home Administrator Joined: 2024

Sue joined the Boroughbridge Manor family in the autumn of 2024 and is proud to be our homes administrator.


She takes great pride in her role and assisting our relatives and residents and supporting the home community.

Thomas

Thomas Howson

Job Title: Head of Maintenance Joined: 2020

Tom has been an integral member of the Boroughbridge Manor family since 2020 and takes great pride in his role as Head of Maintenance.


He is dedicated to serving the residents, ensuring the home maintains the highest standards. He expresses his passion for helping others with great enthusiasm.


Outside of work, Tom is a devoted family man who cherishes spending time with his wife and daughter.

Gillian

Gillian Cavanagh

Job Title: Admin Assistant Receptionist Joined: 2024

Gillian joined the Boroughbridge Manor family in the summer of 2024 and quickly became a much cherished member of the team.


She loves to be the first point of contact for our visitors and greeting them with a warm welcome.


Gillian speaks warmly about how much she enjoys interacting with and meeting people.


Away from the home Gillian enjoys going for walks on the beach with her 2 springer spaniels. Domino and Zebedee, playing the piano and she loves all things paranormal.

Tanya

Tanya Kutna

Job Title: Team Leader Joined: 2024

Tanya joined the Boroughbridge family in the summer of 2024 and is proud to be Team Leader in the home.


She speaks with passion about how happy it makes her to be given the opportunity to help other, relishing the opportunity to make the residents happy and how the home is like a family to her whilst adding about the great opportunities given at Boroughbridge Manor.


Away from the home, Tanya enjoys roller skating, she has has a passion for creativity in arts, crafts, hair and nails and she loves to try new things.

Ciara

Ciara

Job Title: Therapy Dog Joined: 2022

Ciara is our home's regular visiting therapy dog and is part of Therapy Pets Nationwide.


She is a beautiful and extremely affectionate 11-year-old black Labrador whom our residents simply adore.


Kiera loves a good fuss and is always excited to see our residents again.

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