Barchester Boroughbridge Manor Care Home

My mother's care at Boroughbridge Manor deteriorated over the last six years. Her room had become shabby and unclean. Help with her personal hygiene needs were not met. Bedroom furniture falling to bits, was not fixed for a long time meaning my mother could not access some of her clothes and the contents of her wardrobe was disorganised. The home appears to be significantly understaffed and this undoubtedly effects the quality and safety of care that the home provides. My mother became increasingly unhappy and has now moved to a different care home. Do not be fooled by the all frills facade that greets you when you first enter the building. Money should have been spent on the grass roots care not appearances. I would not recommend this care home in its current state.

Food is satisfactory - frozen mixed veg on several occaisions.

I appreciated the break from daily caring. Thank you everyone.

I would highly recommend this home.

Its a pleasure coming to visit my mother all the staff are very friendly and helpful.

We had little choice where my mother in law would go but we feel we've hit the jackpot. Mother in law has always been a worrier but she loves Barchester and considers it home. Every time we go (at varying times) the place is spotless and the staff are genuine caring people. Lots of activities and great social media so can see mother in law nearly every day. We feel so blessed. Thank you to all, a credit to Barchester.

We received excellent service all round and so friendly - no hesitation in going back again. We were well received, well looked after and my sister enjoyed her stay with you. Next time she hopes to get into the garden if the weather is warm enough.

Up to now the staff have been very welcoming and helpful.

I visited my father just before lunchtime. I apologised for the bad timing. The staff made me feel welcome and suggested perhaps I could eat with my father even at such short notice. The wonderful staff sat myself and Dad down together and set a table in the conservatory lounge area. It was incredibly generous to allow us to experience this precious quality time together. Moments like this mean a lot. The food was delicious too. Many thanks.

My friend was increasingly needy - requiring all physical care including feeding. She always looked clean and tidy, well dressed and cared for. She was usually up and positioned so she could interact if she wished. With more qualified nurses or physiotherapists care could be improved - my friend developed foot drop and contractures. Overall the staff were kind and gentle in their interactions.

Fantastic place for people to call home. We didn't have chance to look round Boroughbridge Manor before my mum was taken there. We cannot believe our luck, Mum loves it there. The staff are so very kind, always a lovely warm welcome for families visiting.

Mum has Alzheimer's Disease and has been resident at Boroughbridge Manor for 2 1/2 years. Over that time, and certainly since the last CQC Assessment, there have been changes. The Management Team have been working hard to improve procedures to improve quality of care and experience for residents. Staffing is an issue everywhere in the care sector, but also the quality. All staff I have dealings with are kind, caring and work extremely hard to provide the best environment possible. All Care Homes are dealing with challenges at the moment, and there are always improvements to be made, but overall I think that Boroughbridge Manor remains the best Care Home in local area that is able to meet Mum's needs, and I cannot thank all of the staff enough.

re Value for money - I have no other care home experience to compate the fees for self funding with.

All the staff seem very happy in the hard career they have, so I'd also like to take this opportunity in thanking them all also.

The only thing that could improve is the gardens. This lets the home down. Also, better internet.

The only thing lacking is that they do not seem to have enough time to just sit and talk to any resident who is sitting along and in need of contact with someone.

I found this home to have a warm, welcoming atmosphere. The staff: smart, efficient, courteous and seemed happy in their work. High standards of care, hygiene and comfort apparent. The gorgeous 'scottie' dog, an essential member of the team, making it feel so homely. My brother was treated with dignity, humour and always kindness. Staff always went- the extra mile, to make life comfortable or happier. For example, taking the trouble of bringing the phone to my brother to chat with him; keeping a Christmas cake aside until family came after it arrived in the post. Switching football matches on television at the time for an important game. This despite being overworked and under paid for caring for such vulnerable people as my lovely but challenging brother. Thank you all so very much. I would rate this home to be the best on offer in the locality!!

It has been impressive to see the numerous and wide variety of activities provided daily and Dad has enjoyed his first group outing on the minibus. We are reassured to see his happy smiling face.

I was very taken with the gentle way my very fragile mum was cared for during my visit yesterday. She resides on the middle floor. She was beautifully dressed and well-presented. She isn't well and after lunch, she was put ti bed, tucked up and looked so comfortable. Her own bed linen had been used on the bed for the first time which again, touched me. The staff are gentle. Thank you everyone. Your tender care is a great comfort to me.

My Aunt was very reluctant to move into 'a home'. However, from the moment she arrived, staff went out of their way to say hello, introduce themselves and help settle her in. She is encouraged to participate in all the lovely events, but also given the chance to sit out should she wish. The regular social media postings show her confidence has built and the beaming photographs comfort us in knowing she is happy and the right choice was made for her own health and safety. All staff are approachable and she enjoys the food and other residents company. The home and rooms are spotless. I would wholeheartedly recommend Barchester Boroughbridge Manor Care home, you could not be in safer hands!