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Barchester Boroughbridge Manor Care Home

Roecliffe Lane, Boroughbridge, York, North Yorkshire YO51 9LW
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Barchester Boroughbridge Manor Care Home, York
Barchester Boroughbridge Manor Care Home, York
Barchester Boroughbridge Manor Care Home, York

The home offers residential, dementia, respite care. Bedrooms at the home are based across three floors and each floor has its own living rooms and dining room allowing residents to socialise and relax.

Residents at the home can enjoy landscaped gardens, a conservatory, sensory garden and a large patio area for socialising.

The home has en-suite rooms with flat screen TVs and can provide specialist dementia care to those who need it....  

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Care Provided by Barchester Boroughbridge Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,377N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Boroughbridge Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sue Carter (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (77)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Barchester Boroughbridge Manor Care Home Reviews (124)

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9.6

Barchester Boroughbridge Manor Care Home has a Review Score of 9.6 (9.558) out of 10, based on 34 reviews in the last 2 years. Over all time Barchester Boroughbridge Manor Care Home has 124 reviews.

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Showing 124 reviews matching selected criteria
Review from L K (Friend of Resident) published on 21 September 2021 Submitted via Postal Card
Overall Experience

The best thing about The Manor is the staff. They are so friendly and helpful, and although my friend is not always kind and appreciative, she is dealt with in the best way possible. The Manor is clean, modern and welcoming. What would make you believe me is the fact that I say to my kids I would like to end up here!

Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you Linda for your lovely review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Celia H (Friend of Resident) published on 26 August 2021 Submitted via Website
Overall Experience

I really do find that the staff are very caring and considerate. My friend seems to be very well looked after. However, I do believe that persuading her to have a 'bubbly' bath may help her relax, as at times she seems quite agitated.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I will be sure to pass your comments on to the team and encourage your friend of a nice bubbly bath! Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times.

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Review from Lucy K (Respite Resident) published on 16 August 2021 Submitted via Website
Overall Experience

My mum is very well cared for and is enjoying her stay at Boroughbridge Manor. They completely understand her care needs and I would like to thank them for the attention to detail that they provide. It is reassuring to know she is safe and cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from L H (Wife of Resident) published on 7 July 2021 Submitted via Review Postal Card
Overall Experience

The initial phone call, as with everything, was very welcoming. My mother had been a resident there roughly 2013-2015. Extremely lucky I have used it for every area because everything was faultless, and I was reassured every night about my husband, who was a respite client. He has offered to go back so I can rest. A brilliant stay.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Karen S (Daughter of Resident) published on 16 June 2021 Submitted via Website
Overall Experience

My father was admitted as an emergency last weekend to Boroughbridge Manor. The staff have treated him with dignity, compassion and have helped the family to settle him into the manor. The manager and his team have done everything we have asked to help dad to settle in. I couldn’t have asked for a more loving home for him to be in. Thanks to all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sandra T (Daughter of Resident) published on 16 June 2021 Submitted via Website
Overall Experience

My father was recently admitted to Boroughbridge Manor on the advice of his GP following a fall and a rapid deterioration in his cognitive ability. This was a new experience for the family. The care home manager and his team have been extremely kind and helpful both getting my father settled into the home at very short notice and answering any queries we had. I would highly recommend Boroughbridge Manor for care of our elderly family members.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K L (Niece of Resident) published on 10 December 2020 Submitted via Postal Card
Overall Experience

I find all my dealings with the care home very good. We used the special room this week for a safe visit. It was excellent. All the staff are very pleasant and make you feel welcome.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your comments. I will share this with the team.

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Review from T S (Brother-in-law of Resident) published on 10 December 2020 Submitted via Postal Card
Overall Experience

Boroughbridge Manor admitted my Brother-in-Law in difficult circumstances. Their procedures and staff were sensitive and caring throughout. Ever since the staff have continued to provide a level of care which can only be described as exemplary. Regular medical assessments and check ensure that any potential problems are identified early and dealt with. The comfort, happiness and welfare of their residents is always their priority.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your comments. I will share your thoughts with the team.

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Review from A O (Daughter of Resident) published on 10 December 2020 Submitted via Postal Card
Overall Experience

My father moved into Boroughbridge Manor during Covid-19 lockdown and whilst I have not seen the inside of the building, I have enjoyed socially distanced meetings in the garden and hope for many more visits to the new visiting suite. My father loves being outdoors and it is good to know that he can wander freely in the secure gardens. The staff are kind and caring. Nothing is too much trouble for them.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your kind feedback. I will share this with the team.

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Review from D R (Daughter of Resident) published on 10 December 2020 Submitted via Postal Card
Overall Experience
I booked a visit with mum in the Covid 19 safe suite. It was sunny when I arrived, warm and comfortable. The staff brought mum in to her side and we had 30 mins 'together' with a glass screen and intercom.

I was pleased to see mum had received a haircut - long overdue but the visit was hard work due to mum's dementia. I feel the visit benefitted me more than mum. She was tidily dressed and clean and engaged with staff well.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your feedback. I will share with the team.

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Review from Mark A (Son of Resident) published on 8 December 2020 Submitted via Postal Card
Overall Experience
All staff at Boroughbridge Manor do a fantastic job at all times to support and care for Mum.

Current visitor facilities are good in these exceptional times.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your kind words, I will forward them on to the team.

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Review from Bryony C (Daughter of Resident) published on 23 November 2020 Submitted via Website
Overall Experience
Mum has been in residential care for a year and the care has been very good overall, the care staff have, throughout this challenging time, been friendly and approachable though at times perhaps a little understaffed and not able to spend as much time with Mum or the other residents as we would wish. As with all homes, there are always a few niggles; the odd lost piece of clothing but nothing out of the ordinary and the food is good and flexible to suit which is important.

The admin staff are all great, can’t praise them enough, as are the nursing and care staff. The home has been excellent in its dealing with COVID in our minds and experience, including creating a visitors' room that allows face to face communication in a COVID secure manner. The home staff have been diligent in supporting Mum in securing her needs with the local GP and ran an excellent programme of engagement in crafts etc pre-pandemic. So, all in all, we are very happy as is Mum.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Timpthy G (Sister of Resident) published on 1 September 2020 Submitted via Postal Card
Overall Experience

I saw my sister in the garden for the first time in months on Tuesday and hope to see her again soon. It was great. Thank you for arranging it. The staff is very good and understanding.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your feedback. I will pass on your feedback to all the staff at Boroughbridge Manor.

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Review from D M (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card
Overall Experience

All the staff have worked extremely hard and looked after my mother for the past 2 years. Unfortunately, we lost her on the 11th of May but I can't express my and my families thanks enough for their care and compassion, it will be something I will always be grateful for that we found such a wonderful home for mum.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your kind words, we will pass on your thanks and wishes to all staff. The bench you donated for mum is also being appreciated by all residents.

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Review from J B (Son of Resident) published on 25 August 2020 Submitted via Postal Card
Overall Experience

I arrived at Boroughbridge and there was a little confusion about my booking. The Home Administrator couldn't have been more helpful - immediately sorted and my mum was brought into the garden and the administrator fetched her a blanket. One of the activity coordinators came over and chatted and gave my mum a hug (very genuine) as I know she can't at present hug her own mum. The home and staff have always been excellent to both my mum and us as a family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T L (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card
Overall Experience

My mum has stayed in this care home for three years. The staff are fantastic, lovely nurses. I have no worry how my mum is cared for, she is happy and safe, and we could not wish for a better place for Mum to be. Thank you.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your feedback. I will pass it on to all staff.

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Review from M J (Husband of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience

Caring staff, friendly, approachable, good standards, clean, wholesome food, regular drinks, calm atmosphere, plenty of actives and parking limited spaces.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M M (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card
Overall Experience
I am very happy with the care and attention my mum has received since she came to the home in December 2019.

Unfortunately, with lockdown, I have not seen her as much as I would like, but I am very pleased with the precautions taken to keep the residents safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from K W (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

Overall, the home is very good. The staff are very friendly and approachable. I feel that there has been a lack of communication during covid19; short reports and photos could have been sent. However, you have kept everyone safe, thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
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Review from Bryan W (Son of Resident) published on 1 April 2020 Submitted via Website
Overall Experience
My mother has been a resident at Boroughbridge Manor for five years now, I can't begin to explain how much respect and admiration I have for the staff there, my mother is stimulated and happy. I've seen my mum turn from an anxious and unhappy person when she was still in the family home into jolly, approachable and relaxed person who has a constant smile on her face, she participates in various activities and enjoys a well balanced diet, all whilst being secure and kept in good physical health. Myself and my family could not have offered my mother the stimulation and care she has experienced had she been at home with us.
Thank you, thank you, thank you Boroughbridge Manor for everything you do for my mother the resident, for my father when he visits and for myself when I need clear explanation of what is going on.

That goes to every single staff member, thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 July 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (85) & Events (5)

News
  • 03 Sep 2026

    Our residents had a wonderful time getting creative this morning, making a beautiful Pookalam a traditional floral design made to celebrate Onam. There was lots of colour, creativity and teamwork...

  • 18 Aug 2026

    Congratulations to Jisha our amazing carer for all your hard work and commitment, from all staff, relatives and residents

  • 18 Aug 2026

    A huge congratulations to Lynnette Sellers, who has been crowned Deputy Manager of the Year divisional winner for the North East and Scotland This fantastic achievement recognises Lynnette's hard work,...

Upcoming Events

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Boroughbridge Manor Care Home.

Meet the Team (16)

Lynnette Sellers
Lynnette SellersJob Title Acting General ManagerJoined 2024

Lynnette became a part of the Boroughbridge Manor family in the summer of 2024 as the deputy manager before working her way up to acting general manager. She takes great pride in her role as our Home Manager.

She is dedicated to creating a positive impact not only in the lives of our residents and their families but also among our colleagues at the home.

In her leisure time, Lynnette enjoys walking, gardening, baking, and knitting.

Alexandra Rug
Alexandra RugJob Title deputy managerJoined 2016

Alex joined the Boroughbridge Family in 2016 as a care assistant and worked up to Team Leader, and now Deputy Manager.

Alex is very passionate and proud of delivering excellent resident-led care.

Outside of work, Alex enjoys spending time with her 2 young children

Susan Capel
Susan CapelJob Title Home AdministratorJoined 2024

Sue joined the Boroughbridge Manor family in the autumn of 2024 and is proud to be our homes administrator.

She takes great pride in her role and assisting our relatives and residents and supporting the home community.

Gillian Cavanagh
Gillian CavanaghJob Title Admin Assistant ReceptionistJoined 2024

Gillian joined the Boroughbridge Manor family in the summer of 2024 and quickly became a much cherished member of the team.

She loves to be the first point of contact for our visitors and greeting them with a warm welcome.

Gillian speaks warmly about how much she enjoys interacting with and meeting people.

Away from the home Gillian enjoys going for walks on the beach with her 2 springer spaniels. Domino and Zebedee, playing the piano and she loves all things paranormal.

Robert Rug
Robert RugJob Title Head ChefJoined 2016
Rob has worked in Boroughbridge since 2016, commencing as a Kitchen Assistant, progressing to 2nd Chef and now Head Chef.

Rob takes great pride in his work and enjoys developing new menu ideas with the residents.

He loves to spend time with his family and enjoys all sports, especially football.

Jodie Muir
Jodie MuirJob Title Activities LeadJoined 2024

Jodie joined the Boroughbridge Manor family in March 2025, starting as a care assistant before following her calling into activities and is proud to be the home's Activities Lead.

Jodie is passionate about creating new experiences and moments of memories through the home's life enrichment activities.

She has enjoyed a career in care since 2015 and speaks with warmth about how much she enjoys helping and caring for others, how much satisfaction she gets from getting to know our residents and their loved ones and how they are an extended family.

Away from home Jodie is a proud mother and grandparent and loves to spend time with her family. she also enjoys socialising and loves to watch programmes in the crime documentary genre.

Leann Butler
Leann ButlerJob Title Activities CoordinatorJoined 2025

Leann joined the Boroughbridge Manor family in spring 2025 and makes up part of our home's wonderful activities team, delivering life enrichment, experiences and precious moments to our residents.

She speaks with great enthusiasm about how much she enjoys getting to know the residents, delivering great activities and seeing the positive difference this makes in their lives.

Away from home, Leann enjoys going on holidays with her family, going for long walks along the coast and attending music concerts as a big fan of country and western music.

Thomas Howson
Thomas HowsonJob Title Head of MaintenanceJoined 2020

Tom has been an integral member of the Boroughbridge Manor family since 2020 and takes great pride in his role as Head of Maintenance.

He is dedicated to serving the residents, ensuring the home maintains the highest standards. He expresses his passion for helping others with great enthusiasm.

Outside of work, Tom is a devoted family man who cherishes spending time with his wife and daughter.

Tim Staplyton
Tim StaplytonJob Title Maintenance AssistantJoined 2025

Tim joined the Boroughbridge family in Spring 2025 and is proud to be our homes maintenance assistant.

He takes great pride in the homes garden areas wishing to make them as comfortable and relaxing as possible for our residents and relatives to enjoy,

Away from the home Tim is a passionate fisher and enjoys going carp fishing.

Deepu Thomas
Deepu ThomasJob Title Care AssistantJoined 2022

Deepu has been a much valued member of the home since 2022 and makes up part of our team of care assistants.

He speaks warmly about how much he see's the home as another family and how much he enjoys getting to know our residents.

Away from the home Deepu is a huge sports fan and enjoys cricket, football and F1. His biggest passion lies in the kitchen as he loves cooking.

Elley Hamilton
Elley HamiltonJob Title CarerJoined 2025

Elley joined our marvellous team of Care Assistants in the summer of 2025 and is a much thought of member of the Boroughbridge Manor family.

She is enjoying getting to know our residents and supporting them she speaks warmly about rewarding it is to be a care assistant and how there is nothing else quite like this role. She loves having something to offer our residents.

Away from the home Elley enjoys sailing, learning to play the piano, long walks and being out in the great outdoors

Jordan Miller
Jordan MillerJob Title Care AssistantJoined 2026

Jordan joined the care team in 2026.

He comes with experience in delivering person-centred care in the community and enjoys spending time with residents and making a positive difference in the lives of our residents.

Katrina Rankin
Katrina RankinJob Title Head HousekeeperJoined 2026

Katrina joined the Boroughbridge family in 2026.

Having never worked in a care home environment, Katrina is looking for a whole new direction in her career. She enjoys spending time with her Family, and especially her 4-legged fur baby, Charlie.

Yevgeniia Odnorog
Yevgeniia OdnorogJob Title HousekeeperJoined 2022

Yevgeniia has been a part of the Boroughbridge family since 2022 and makes up part of our excellent team of housekeepers.

She takes great pride in getting to know our residents and their loved ones and is passionate about ensuring the home is as comfortable and kept to the highest standard for our residents.

Haydn Shepard
Haydn ShepardJob Title Kitchen AssistantJoined 2026

Haydn is new to our Kitchen team, joining in 2026 and has fit straight into his team.

He comes to us with experience working in Bars and Pubs and likes to see a high-quality meal service for the residents in our care.

He enjoys spending time with our residents, listening to stories and seeing them smile

Ciara
Ciara Job Title Therapy DogJoined 2022

Ciara is our home's regular visiting therapy dog and is part of Therapy Pets Nationwide.

She is a beautiful and extremely affectionate 11-year-old black Labrador whom our residents simply adore.

Kiera loves a good fuss and is always excited to see our residents again.

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