Barchester Boroughbridge Manor Care Home

Roecliffe Lane, Boroughbridge, York YO51 9LW
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9.4 109 Reviews
  • Barchester Boroughbridge Manor Care Home, York
Boroughbridge Manor Care Home is located in the North Yorkshire countryside and is ideally situated for access to the A1 and local amenities.

The home offers residential, dementia, respite and palliative care. Bedrooms at the home are based across three floors and each floor has its own living rooms and dining room allowing residents to socialise and relax.

Residents at the home can enjoy landscaped gardens, a conservatory, sensory garden and a large patio area for socialising.

The home has en-suite rooms with flat screen TVs and can provide specialist dementia care to those who need it. Residents can be provided with person-centred care and have access to Wi-Fi throughout the home.

A team of trained chefs prepares meals on-site, allowing residents to choose from a varied daily menu, while special dietary requirements can be catered for.

Activities co-ordinators at the home provide residents with a range of tailored and engaging events and excursions.
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Care Provided by Barchester Boroughbridge Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Boroughbridge Manor Care Home to find out the exact price for your requirements.

Contact Barchester Boroughbridge Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Boroughbridge Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sue Carter (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (77)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Barchester Boroughbridge Manor Care Home Reviews (109)

9.4

Barchester Boroughbridge Manor Care Home has a Review Score of 9.4 (9.392) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Boroughbridge Manor Care Home has 109 reviews.

Overall Experience
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  • 28
  • 1
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Date Published
  • 109
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Reviewer Connection to Barchester Boroughbridge Manor Care Home
  • 39
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Total of 109, showing 81-100
Review from D B (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is that my mother is cared for as well as I could expect. I am happy she's in safe hands.
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Review from S H (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care Mum has received. There have been a couple of occasions when it has seemed that Mum needed her face washing/teeth cleaning etc, but we realise she is not always compliant. It would be nice if staff occasionally checked what was on the TV in the television lounge
asked residents if they were really happy with snooker or darts.
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Review from Gemma B (Granddaughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit my grandma every Wednesday. She continues to be very happy and very well looked after bt all the team at Boroughbridge Manor. The staff are very friendly and helpful nothing is ever too much trouble. The rooms and all communal areas are always well kept and very clean. The staff take Grandma
out on outings which she enjoys (we see that from the photographs).
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Review from Carolyn B (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home and staff are always very welcoming and Mum is very happy which is very reassuring. I have peace of mind that mum is safe and cared for and most important she feels at home.
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Review from Emma F (Daughter of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has Frontal Lobe Dementia and when looking for a Care Home it was awful. As soon as I walked into Boroughbridge Manor though, straight away I knew this was the home for her. The manager came out to mum's home to assess her and was so nice and caring and professional during this hard time. It
took mum a good few months to adjust to Boroughbridge Manor but the staff were absolutely brilliant! Now, mum has a great relationship with many of the carers there and it's so nice to see. Whenever there has been an issue with mum the home have always called me promptly and been very professional and caring. Mum has been there for over a year now and she went in at aged 57 and I couldn't be happier with her care. Thank you much to everyone who works there, including the cleaners and chefs and of course the carers. I could say so much more but there's not enough room. Thank you!
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Review from Peter C (Son of Resident) published on 12 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring, friendly staff. Patience for mums behaviour good care. Clean and not smelly. Clothing tends to get mixed up with other residents but is soon sorted when staff are asked.
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Review from P L (Daughter of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As soon as we arrived with mum for her respite care, we were greeted very warmly. This continued all through her stay. We were always offered a drink. The staff always smiled and addressed mum by her Christian name. Every effort was made to make mum's stay pleasant.
She was encouraged to join the other
residents for lunch etc but if it was not her wish then meals were served in her room. We could not fault the staff as they helped us with care issues for mum and their knowledge of care matters was very encouraging.
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Review from Kevin H (Son of Resident) published on 29 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was assessed by the team who work at the care home at her home address, they acted quickly on the results of the review. My Mother was allocated a room very quickly and was taken in. The care home is clean and very well run, the staff are always very helpful, and the improvement in the well-being
and outlook on life has improved with my Mother. My Mother is very settled in the home, the only issue we have is with the local authority and the funding of the care that my Mother needs. My Mother has Alzheimer's and Vascular Dementia so the Boroughbridge Manor is the correct care home for my Mother's needs.
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Review from C P (Nephew of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were very caring and helpful. They managed challenging situations well and always considered the resident's needs foremost. The home was always clean and well looked after.
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Review from Trevor W (Son of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's first three months in the care home.
Very pleased with care and attention she receives at Boroughbridge Manor nursing home and involvement of all members in mum's stay.
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Review from L P (Husband of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally good in all aspects. Could be better in entertainment for some of the residents. Can be boring with no action. Staff are helpful and pleasant.
The security of rooms has been and is an unsolved problem, so things go missing, but are generally recovered by staff.
More help could be given to
getting people out into the garden area when we get suitable weather.
Reply from Kim Suttle, Home Manager at Barchester Boroughbridge Manor Care Home
Thank you for your comments. We always welcome feedback as we strive to continually improve our care. Our Recreation and Activities team oversee everything; from bingo, quizzes and armchair exercise…read more
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Review from A L (Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention is very good and the rooms are good. It is a very well run home. I have only been here a short while, but the food is not as good as at first, shepherds pie and cottage pie seem to be too often and the teas are very hit and miss. Lacks variety and meat portions very sparse. My
first stay in a home so very difficult to compare.
Reply from Kim Suttle, Home Manager at Barchester Boroughbridge Manor Care Home
Thankyou for your comments. We always welcome feedback as we continually strive to improve our care. At Boroughbridge Manor, we firmly believe that when you eat well, you live well too. This is a core…read more
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Review from Mary-Jane H (Daughter of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the level of care at Boroughbridge Manor. The staff are kind and the management is first class. My brother and I are so pleased that our mother, who has complex care needs, is safe, cosy and cared for in this home. We are always welcome on the premises and very much feel as if it
is one big family.
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Review from Carol P (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since both parents have been residents we have been impressed by the care given, the amount of activities available and the level of individual preferences being taken into account. New initiatives are always being introduced.
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Review from N H (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent, all the staff are kind, caring and polite, nothing is too much trouble. The facilities are good/clean and welcoming. Residents can feel very safe and secure. The decor is bright and welcoming.
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Review from Charlotte G (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a nice home. The staff are kind. I like living here.
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Review from Elizabeth S (Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband died on 2nd December 2016 in a hospice after leaving hospital. I was in another hospital at this time after having a fall at home. After the service on 14th December, I came here, Boroughbridge being where I have lived for forty years. I was grateful that I knew I had asked about the Manor.
Everyone has been so kind and understanding.
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Review from Esther S (Daughter of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed to go into care as her medication stopped working and it was not possible to manage her at home. I was very worried as you hear so many stories of poor care in homes. I can honestly say my mum is receiving superb care. All the staff are so caring, the home is clean and the food is good
quality and a good varied diet. My mum is struggling to be in care but the staff are wonderful. I know my mum is being well cared for 5*.
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Review from Bruce B (Son of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was referred to the home by the hospital. I was not happy that she had been placed in a dementia ward, but that was the only bed available. Glad to say she improved a lot due to the staff's work.
Now she has been moved I think in time she will improve even more.
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Review from Sue J (Power of Attorney of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Boroughbridge Manor whilst looking at care homes for my friend with double dementia. The home is superb, clean, modern, bright and airy with en-suite shower rooms. The staff have all been amazing especially during the initial settling in period. The transition went really well due to the care,
compassion understand and friendliness of the staff. The events and activities laid on everyday help my friend to become a part of the home. No problem is too small to be dealt with immediately. I have nothing but praise for giving my friend the best quality of life she can attain.
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Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for Barchester Boroughbridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.392 for Barchester Boroughbridge Manor Care Home is calculated as follows: ( (140 Excellents x 5) + (78 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 245 Ratings = 4.392
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Boroughbridge Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (11)

Sue

Sue Carter

Job Title: General Manager

I began my career in care in the early 1990s initially as a care assistant progressing through to a regional support role and bringing a wealth of knowledge and experience to the home. I have managed multiple homes including as a turnaround manager.

Karen

Karen Garbutt

Job Title: Head Chef

Hi, my name is Karen and I am the Head Chef here at Boroughbridge Manor. I started here at the home in July 2024 and transferred from our sister home, Leeming Bar Grange where I was the home's second chef.


I am passionate about the delivery of quality food and here at Boroughbridge Manor, we provide a wonderful choice of delicious and wholesome dishes. The food and the dining experience at Boroughbridge Manor is recognised as an integral part of the lifestyle here at the home and I am responsible for managing the catering team, ensuring they provide a quality catering service to all our residents, guests and visitors.

Lynette

Lynette Sellers

Job Title: Home Deputy Manager Joined: 2024

Lynette became a part of the Boroughbridge Manor family in the summer of 2024 and takes great pride in her role as our Home Deputy Manager.


She is dedicated to creating a positive impact not only in the lives of our residents and their families but also among our colleagues at the home.


In her leisure time, Lynette enjoys walking, gardening, baking, and knitting.

Susan

Susan Capel

Job Title: Home Administrator Joined: 2024

Sue joined the Boroughbridge Manor family in the autumn of 2024 and is proud to be our homes administrator.


She takes great pride in her role and assisting our relatives and residents and supporting the home community.

Thomas

Thomas Howson

Job Title: Head of Maintenance Joined: 2020

Tom has been an integral member of the Boroughbridge Manor family since 2020 and takes great pride in his role as Head of Maintenance.


He is dedicated to serving the residents, ensuring the home maintains the highest standards. He expresses his passion for helping others with great enthusiasm.


Outside of work, Tom is a devoted family man who cherishes spending time with his wife and daughter.

Gillian

Gillian Cavanagh

Job Title: Admin Assistant Receptionist Joined: 2024

Gillian joined the Boroughbridge Manor family in the summer of 2024 and quickly became a much cherished member of the team.


She loves to be the first point of contact for our visitors and greeting them with a warm welcome.


Gillian speaks warmly about how much she enjoys interacting with and meeting people.


Away from the home Gillian enjoys going for walks on the beach with her 2 springer spaniels. Domino and Zebedee, playing the piano and she loves all things paranormal.

Tanya

Tanya Kutna

Job Title: Team Leader Joined: 2024

Tanya joined the Boroughbridge family in the summer of 2024 and is proud to be Team Leader in the home.


She speaks with passion about how happy it makes her to be given the opportunity to help other, relishing the opportunity to make the residents happy and how the home is like a family to her whilst adding about the great opportunities given at Boroughbridge Manor.


Away from the home, Tanya enjoys roller skating, she has has a passion for creativity in arts, crafts, hair and nails and she loves to try new things.

Ciara

Ciara

Job Title: Therapy Dog Joined: 2022

Ciara is our home's regular visiting therapy dog and is part of Therapy Pets Nationwide.


She is a beautiful and extremely affectionate 11-year-old black Labrador whom our residents simply adore.


Kiera loves a good fuss and is always excited to see our residents again.

Tanisha

Tanisha Faith Hemmingway

Job Title: Care Assistant Joined: 2025

Tanisha joined the Boroughbridge Manor family in December 2025 and makes up part of our wonderful team of Care Assistants.


She brings with her a wealth of care experience from beginning her career in home care, and she speaks warmly about how much she loves to make a real positive difference in the lives of our residents.


Away from home, Tanisha loves to spend time with her partner.

Leann

Leann Butler

Job Title: Activities Coordinator Joined: 2025

Leann joined the Boroughbridge Manor family in spring 2025 and makes up part of our home's wonderful activities team, delivering life enrichment, experiences and precious moments to our residents.


She speaks with great enthusiasm about how much she enjoys getting to know the residents, delivering great activities and seeing the positive difference this makes in their lives.


Away from home, Leann enjoys going on holidays with her family, going for long walks along the coast and attending music concerts as a big fan of country and western music.

Jodie

Jodie Muir

Job Title: Activities Lead Joined: 2024

Jodie joined the Boroughbridge Manor family in March 2025, starting as a care assistant before following her calling into activities and is proud to be the home's Activities Lead.


Jodie is passionate about creating new experiences and moments of memories through the home's life enrichment activities.


She has enjoyed a career in care since 2015 and speaks with warmth about how much she enjoys helping and caring for others, how much satisfaction she gets from getting to know our residents and their loved ones and how they are an extended family.


Away from home Jodie is a proud mother and grandparent and loves to spend time with her family. she also enjoys socialising and loves to watch programmes in the crime documentary genre.

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