Barchester Boroughbridge Manor Care Home

Roecliffe Lane, Boroughbridge, York YO51 9LW
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9.6 104 Reviews
  • Barchester Boroughbridge Manor Care Home, York
Boroughbridge Manor Care Home is located in the North Yorkshire countryside and is ideally situated for access to the A1 and local amenities.

The home offers residential, dementia, respite and palliative care. Bedrooms at the home are based across three floors and each floor has its own living rooms and dining room allowing residents to socialise and relax.

Residents at the home can enjoy landscaped gardens, a conservatory, sensory garden and a large patio area for socialising.

The home has en-suite rooms with flat screen TVs and can provide specialist dementia care to those who need it. Residents can be provided with person-centred care and have access to Wi-Fi throughout the home.

A team of trained chefs prepares meals on-site, allowing residents to choose from a varied daily menu, while special dietary requirements can be catered for.

Activities co-ordinators at the home provide residents with a range of tailored and engaging events and excursions.

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Care Provided by Barchester Boroughbridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Carter (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Barchester Boroughbridge Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Boroughbridge Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Boroughbridge Manor Care Home Reviews (104)

Total of 104, showing 41-60
9.6

Barchester Boroughbridge Manor Care Home has a Review Score of 9.6 (9.560) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Boroughbridge Manor Care Home has 104 reviews.

Overall Experience

  • 76
  • 27
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Date Published

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Review from L K (Friend of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing about The Manor is the staff. They are so friendly and helpful, and although my friend is not always kind and appreciative, she is dealt with in the best way possible. The Manor is clean, modern and welcoming. What would make you believe me is the fact that I say to my kids I would like
to end up here!

Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you Linda for your lovely review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Celia H (Friend of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I really do find that the staff are very caring and considerate. My friend seems to be very well looked after. However, I do believe that persuading her to have a 'bubbly' bath may help her relax, as at times she seems quite agitated.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I will be sure to pass your comments on to the team and encourage your friend of a nice bubbly bath! Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times.


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Review from Lucy K (Respite Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well cared for and is enjoying her stay at Boroughbridge Manor. They completely understand her care needs and I would like to thank them for the attention to detail that they provide. It is reassuring to know she is safe and cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L H (Wife of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial phone call, as with everything, was very welcoming. My mother had been a resident there roughly 2013-2015. Extremely lucky I have used it for every area because everything was faultless, and I was reassured every night about my husband, who was a respite client. He has offered to go back
so I can rest. A brilliant stay.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Karen S (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted as an emergency last weekend to Boroughbridge Manor. The staff have treated him with dignity, compassion and have helped the family to settle him into the manor. The manager and his team have done everything we have asked to help dad to settle in. I couldn’t have asked for a more
loving home for him to be in. Thanks to all.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sandra T (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently admitted to Boroughbridge Manor on the advice of his GP following a fall and a rapid deterioration in his cognitive ability. This was a new experience for the family. The care home manager and his team have been extremely kind and helpful both getting my father settled into the
home at very short notice and answering any queries we had. I would highly recommend Boroughbridge Manor for care of our elderly family members.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K L (Niece of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all my dealings with the care home very good. We used the special room this week for a safe visit. It was excellent. All the staff are very pleasant and make you feel welcome.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your comments. I will share this with the team.


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Review from T S (Brother-in-law of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Boroughbridge Manor admitted my Brother-in-Law in difficult circumstances. Their procedures and staff were sensitive and caring throughout. Ever since the staff have continued to provide a level of care which can only be described as exemplary. Regular medical assessments and check ensure that any potential
problems are identified early and dealt with. The comfort, happiness and welfare of their residents is always their priority.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your comments. I will share your thoughts with the team.


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Review from A O (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Boroughbridge Manor during Covid-19 lockdown and whilst I have not seen the inside of the building, I have enjoyed socially distanced meetings in the garden and hope for many more visits to the new visiting suite. My father loves being outdoors and it is good to know that he can
wander freely in the secure gardens. The staff are kind and caring. Nothing is too much trouble for them.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your kind feedback. I will share this with the team.


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Review from D R (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked a visit with mum in the Covid 19 safe suite. It was sunny when I arrived, warm and comfortable. The staff brought mum in to her side and we had 30 mins 'together' with a glass screen and intercom.
I was pleased to see mum had received a haircut - long overdue but the visit was hard work due
to mum's dementia. I feel the visit benefitted me more than mum. She was tidily dressed and clean and engaged with staff well.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your feedback. I will share with the team.


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Review from Mark A (Son of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Boroughbridge Manor do a fantastic job at all times to support and care for Mum.
Current visitor facilities are good in these exceptional times.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your kind words, I will forward them on to the team.


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Review from Bryony C (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in residential care for a year and the care has been very good overall, the care staff have, throughout this challenging time, been friendly and approachable though at times perhaps a little understaffed and not able to spend as much time with Mum or the other residents as we would wish.
As with all homes, there are always a few niggles; the odd lost piece of clothing but nothing out of the ordinary and the food is good and flexible to suit which is important.
The admin staff are all great, can’t praise them enough, as are the nursing and care staff. The home has been excellent in its dealing with COVID in our minds and experience, including creating a visitors' room that allows face to face communication in a COVID secure manner. The home staff have been diligent in supporting Mum in securing her needs with the local GP and ran an excellent programme of engagement in crafts etc pre-pandemic. So, all in all, we are very happy as is Mum.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Timpthy G (Sister of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw my sister in the garden for the first time in months on Tuesday and hope to see her again soon. It was great. Thank you for arranging it. The staff is very good and understanding.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your feedback. I will pass on your feedback to all the staff at Boroughbridge Manor.


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Review from D M (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have worked extremely hard and looked after my mother for the past 2 years. Unfortunately, we lost her on the 11th of May but I can't express my and my families thanks enough for their care and compassion, it will be something I will always be grateful for that we found such a wonderful
home for mum.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your kind words, we will pass on your thanks and wishes to all staff. The bench you donated for mum is also being appreciated by all residents.


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Review from J B (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Boroughbridge and there was a little confusion about my booking. The Home Administrator couldn't have been more helpful - immediately sorted and my mum was brought into the garden and the administrator fetched her a blanket. One of the activity coordinators came over and chatted and gave
my mum a hug (very genuine) as I know she can't at present hug her own mum. The home and staff have always been excellent to both my mum and us as a family.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T L (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has stayed in this care home for three years. The staff are fantastic, lovely nurses. I have no worry how my mum is cared for, she is happy and safe, and we could not wish for a better place for Mum to be. Thank you.

Reply from Louisa Pedder, Home Administrator at Barchester Boroughbridge Manor Care Home

Thank you for your feedback. I will pass it on to all staff.


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Review from M J (Husband of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, friendly, approachable, good standards, clean, wholesome food, regular drinks, calm atmosphere, plenty of actives and parking limited spaces.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M M (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention my mum has received since she came to the home in December 2019.
Unfortunately, with lockdown, I have not seen her as much as I would like, but I am very pleased with the precautions taken to keep the residents safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K W (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the home is very good. The staff are very friendly and approachable. I feel that there has been a lack of communication during covid19; short reports and photos could have been sent. However, you have kept everyone safe, thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Bryan W (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Boroughbridge Manor for five years now, I can't begin to explain how much respect and admiration I have for the staff there, my mother is stimulated and happy. I've seen my mum turn from an anxious and unhappy person when she was still in the family home into jolly,
approachable and relaxed person who has a constant smile on her face, she participates in various activities and enjoys a well balanced diet, all whilst being secure and kept in good physical health. Myself and my family could not have offered my mother the stimulation and care she has experienced had she been at home with us.
Thank you, thank you, thank you Boroughbridge Manor for everything you do for my mother the resident, for my father when he visits and for myself when I need clear explanation of what is going on.
That goes to every single staff member, thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Boroughbridge Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Barchester Boroughbridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Barchester Boroughbridge Manor Care Home is calculated as follows: ( (143 Excellents x 5) + (76 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 232 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Boroughbridge Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Sue

Sue Carter

Job Title: General Manager

I began my career in care in the early 1990s initially as a care assistant progressing through to a regional support role and bringing a wealth of knowledge and experience to the home. I have managed multiple homes including as a turnaround manager.


Shelbie

Shelbie Taylor

Job Title: Head of Activities

Joined: 2017

Hi, my name is Shelbie, I have recently been promoted to Head of Activities here at Boroughbridge Manor.


I have worked at Boroughbridge Manor for 7 years, I love making our residents smile. I get great satisfaction knowing I have made someone’s day better!


Myself and Leann have created a wonderful culture within Boroughbridge Manor and we work together to give our residents the best possible experiences.


We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. We are extremely fortunate to have our very own minibus, we love taking the residents out for coffee, shopping and lots of fun trips whether that be to the museum or the seaside.


Karen

Karen Garbutt

Job Title: Head Chef

Hi, my name is Karen and I am the Head Chef here at Boroughbridge Manor. I started here at the home in July 2024 and transferred from our sister home, Leeming Bar Grange where I was the home's second chef.


I am passionate about the delivery of quality food and here at Boroughbridge Manor, we provide a wonderful choice of delicious and wholesome dishes. The food and the dining experience at Boroughbridge Manor is recognised as an integral part of the lifestyle here at the home and I am responsible for managing the catering team, ensuring they provide a quality catering service to all our residents, guests and visitors.


Lynette

Lynette Sellers

Job Title: Home Deputy Manager

Joined: 2024

Lynette became a part of the Boroughbridge Manor family in the summer of 2024 and takes great pride in her role as our Home Deputy Manager.


She is dedicated to creating a positive impact not only in the lives of our residents and their families but also among our colleagues at the home.


In her leisure time, Lynette enjoys walking, gardening, baking, and knitting.


Susan

Susan Capel

Job Title: Home Administrator

Joined: 2024

Sue joined the Boroughbridge Manor family in the autumn of 2024 and is proud to be our homes administrator.


She takes great pride in her role and assisting our relatives and residents and supporting the home community.


Thomas

Thomas Howson

Job Title: Head of Maintenance

Joined: 2020

Tom has been an integral member of the Boroughbridge Manor family since 2020 and takes great pride in his role as Head of Maintenance.


He is dedicated to serving the residents, ensuring the home maintains the highest standards. He expresses his passion for helping others with great enthusiasm.


Outside of work, Tom is a devoted family man who cherishes spending time with his wife and daughter.


Gillian

Gillian Cavanagh

Job Title: Admin Assistant Receptionist

Joined: 2024

Gillian joined the Boroughbridge Manor family in the summer of 2024 and quickly became a much cherished member of the team.


She loves to be the first point of contact for our visitors and greeting them with a warm welcome.


Gillian speaks warmly about how much she enjoys interacting with and meeting people.


Away from the home Gillian enjoys going for walks on the beach with her 2 springer spaniels. Domino and Zebedee, playing the piano and she loves all things paranormal.


Tanya

Tanya Kutna

Job Title: Team Leader

Joined: 2024

Tanya joined the Boroughbridge family in the summer of 2024 and is proud to be Team Leader in the home.


She speaks with passion about how happy it makes her to be given the opportunity to help other, relishing the opportunity to make the residents happy and how the home is like a family to her whilst adding about the great opportunities given at Boroughbridge Manor.


Away from the home, Tanya enjoys roller skating, she has has a passion for creativity in arts, crafts, hair and nails and she loves to try new things.


Ciara

Ciara

Job Title: Therapy Dog

Joined: 2022

Ciara is our home's regular visiting therapy dog and is part of Therapy Pets Nationwide.


She is a beautiful and extremely affectionate 11-year-old black Labrador whom our residents simply adore.


Kiera loves a good fuss and is always excited to see our residents again.