The Granby

At The Granby I enjoy everything. I really enjoy activities.

Lovely home, I can express how grateful we are as a family for the love and care my mum has received since moving to The Granby. Everyone is so friendly from the receptionist, the manager, the carers, the housekeeping, activities and hostesses. The food looks amazing, my mum has never looked or felt so well. Well done all of you.

Prior to my mother's admission to The Granby, we were told that the home supports each resident to have one visitor who can visit in all circumstances, including during periods of covid outbreaks within the home and periods of self-isolation. Despite this and after my mother arrived, I was told that I did not meet the criteria to become an essential caregiver and I was not allowed to visit my mother for seven weeks. She was distraught. Her physical and mental wellbeing deteriorated significantly. I was alarmed by the poor standard of care, the lack of empathy and respect given to my mother and the absence of support, leadership and communication from management. That said, the reception staff and deputy manager were great. My mother (together with family support) decided to move to an alternative care home. Our concerns for her welfare were such that we moved her before the end of the notice period. Thankfully, she is now happy in the new home, where the environment is caring and supportive. The relief to us all is indescribable.

Since my mother moved to the Granby she has thrived. I don’t get to see her often so when I visited her recently I can honestly say, I was so pleased at how well she appeared, so different to when she moved in. The care home is lovely, the carers, management, activities and reception couldn’t fault their kindness.

Myself and my whole family want to say (out loud) a huge thank you to you all and the team at The Granby for taking such fantastic care of Daf and through some very difficult times (lockdowns). Your patients, tolerance and devotion that you all do on a daily basis go beyond words. We wish you all the very best in moving forward from a very difficult past couple of years.

On the whole, I really like it here, everyone is so kind.

My mother is well looked after and is given appropriate support. Her room is kept clean and the staff are caring towards my mother. They are friendly and approachable. They have made Mum comfortable during her time here and help her with meals.

My mother-in-law is happy at The Granby and the care is excellent.

A most friendly place. The nursing and care staff are kind, gentle and very understanding. During closure, due to covid, we had every confidence our mother was thoroughly cared for and looked after. The reception staff are most welcoming and efficient, keeping us updated and a mine of information. The food is excellent with a new choice daily and well presented. For those able to join in, there are plenty of activities in which to participate. The home is spotless, airy, warm and cheerful. It takes a lot of patience to deal with the elderly and the staff here have it in spades. Thank you.

I am very happy with the way my mum is cared for. The staff are very caring towards Mum. They try so hard to make Mum comfortable. The Granby was a good choice and Mum is happy. That is so important.

I can't fault it.

Very good.

Clean and tidy.

I am very happy.

I like having fun and I like the staff. The food is very nice. My friend lived here too and the company is very nice.

Excellent stay. The staff were faultless and very helpful.

The food is excellent along with the staff who are very friendly. Super clean.

The Granby is very good.

I like living at The Granby because my room is lovely and large and these large bay windows let all the sunlight in. Everything is kept clean and everyone is very polite, friendly and helpful.

I have been happy all the time I have been living here at The Granby.