The Granby

Granby Road, Harrogate HG1 4SR
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9.8 146 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 82 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Nursing Care: from £1975
  • RESPITE Self-Funded Residential Care: from £1695
  • RESPITE Self-Funded Nursing Care: from £1980

These prices are only a guideline, please contact The Granby to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ruby Audi (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (82)

The Granby Reviews (146)

Total of 146, showing 81-100
9.8

The Granby has a Review Score of 9.8 (9.757) out of 10, based on 17 reviews in the last 2 years. Over all time The Granby has 146 reviews.

Overall Experience

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Review from Z B (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very comfortable here at The Granby and decided to stay a week longer.

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Review from B N (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring place with very happy and caring staff.

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Review from Gordon M (Son-in-law of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father-in-law was a resident for 2 weeks after breaking his hip, in between being discharged from hospital and returning home. It was an ideal step along the road to recovery, allowing him to build up his confidence, strength and independence after spending 2 months in hospital. By the time
he left, he was able to use his zimmer frame and walk over 100m using it. He was very well looked after by the care staff and was very pleased with his choice to stay there. The administration and organisation of his stay by the care home management were excellent and we felt we had been given a personal and professional service by them. We can thoroughly recommend it.

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Review from J T (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care following a stay in hospital. She has received excellent care during her stay, so much so that she is considering staying here for the long term.
Excellent facilities, wonderful staff and very happy with her care.

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Review from E K (Wife of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband went into care at the later stage of his cancer. I can't praise the staff enough. They were all very caring to him in the short time he was there and also to me and we had the wake there with you also which was great. Many thanks to all members of staff.

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Review from P S (Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience, all staff kind and considerate.

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Review from K B (Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very willing to help and happy to return.

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Review from A G (Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had visited numerous care homes in my working life as a police sergeant and none would surpass The Granby.

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Review from Helen J (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident for four and a half years until his death in October 2019. He has really enjoyed life at The Granby and the family never regretted our decision for him to move there. The building is beautiful, well cared for, in an attractive location. The staff are excellent and their genuine
care contributed greatly to my father's happiness even though they are somewhat overworked. Stimulating and varied program of activities. Visitors are made welcome and can share meals and most activities with residents. The standard of food has varied but most recently has been good.
Special praise is due for the end of life care my father received. He remained in his own room surrounded by family and friends, and the support and care of staff who he knew well, backed up by nursing support. I personally experienced the kindness of staff after his death when I stayed for several days.
Only negative comment - frequent changes of management so not always knowing who to speak to about issues.

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Review from A T (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent just over two weeks in The Granby for end of life care passing away on 27th September 2019. Everyone from management, admin staff, nurses, carers, looked after dad with great care and consideration and made a difficult time so much easier for the family. The home is beautifully decorated
from the lounges to the rooms and it has a very welcoming atmosphere throughout. The only slight issue was the locum nurses who were a little unsure when asked about dads meds etc but I know the manager and team are aware of this and I am confident this will be rectified and of course, is somewhat out of management control until brought to their attention.

Reply from Rachel Cooney, Marketing Administrator at The Granby

Thank you for the review. Sorry to hear about the death of your Dad. It’s good to hear that during this difficult time we offered great care and helped to make things a little easier. We have recently welcomed two new experienced permanent nurses to our team and always aim to minimise the use of any locum or agency nurses. It is great to hear that you found the atmosphere welcoming and that you consider us an excellent home. Thank you again for reviewing our home and we will pass on your kind comments to our team.

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Review from S T (Granddaughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent his final weeks being cared for at the Granby care home. The care both he and my family received was excellent. The nurses and carers cared for him in such a loving and respectful way, they became like family to us even for the short time he was there. At the final stages and end of
life, we were overwhelmed by the love that was shown and for this, we are so grateful. The perfect environment for end of life.

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Review from J W (Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good

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Review from D B (Son-in-law of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial enquiry was very positive and encouraging. We brought my mother in law in for respite care in late August. We wanted a high standard for her and we have certainly received it. I have made a few enquiries to The Granby whilst having been away and have been reassured greatly on each occasion.
Our own family and friends have visited themselves and have been impressed with the quality of the residence and the staff looking after our special relative. Bringing our mother into a care home is a big decision, even for respite, but we have been greatly relieved in doing so and our consciences greatly relaxed at the same time. Highly recommended.

Reply from Fiona Adamson, BDM at The Granby

Thank you for the lovely review. We are really pleased that we have been able to make your mother-in-law's stay with us a happy and reassuring one. We will keep you updated on our activity programme and look forward to welcoming you to our home in the future.

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Review from P H (Respite Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given by very professional staff who were only too willing to help with any problems and always with a happy attitude and a smile.
The food was very good with a wide selection to choose from. The whole accommodation was welcoming and to high standards of decoration and cleanliness.

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Review from Mary M (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the Granby are always friendly and polite. I could not fault the care my mother received in the 2.8 years she was there. It was clear that the carers liked my mother and she, in turn, liked them. Whenever they were passing her room, they popped in to say hello and always made time to
answer any questions the family may have had. If they didn’t know the answer they would find someone who did. It wasn’t just the care that is very good. The decor of the Granby is very elegant, bright and welcoming and looked more like a hotel than a care home. I would recommend it to friends and family without hesitation.

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Review from John S (Friend of Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the recent couple of months 2 friends (both had the Parkinson's condition), have passed away whilst residents of the Granby Residential Home due to unrelated conditions they had! Although extremely sad and unexpected (in both cases) - the care, attention, consideration and understanding shown by
the staff concerned to them, us friends and the relatives of both families, (for which they are extremely grateful) has been impressive and showed great sensitivity!
Such compassion can't be trained into staff but is clearly down to the quality staff employed and I have no hesitation in recommending the home.

Reply from Fiona Adamson, BDM at The Granby

Thank you for your review John. We have been saddened by the passing away of our residents but we are very pleased to have offered excellent care.

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Review from J R (Respite Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very relaxed stay at the Granby, indeed I was pampered. Everyone was so helpful and caring. I would certainly stay there again should the occasion arise.

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Review from Edna A (Respite Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my time in The Granby very much. The staff's smiley faces at all times, whatever our problems. Nothing was too much trouble.

Reply from Fiona Adamson, BDM at The Granby

We are very pleased that you enjoyed your stay with us at The Granby. Our team thoroughly enjoyed spending time with you. We hope you will continue to visit us to join in future activities and events.

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Review from Ian M (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, helpful staff and fine facilities.

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Review from Valerie G (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was my third stay at The Granby which speaks for itself. As ususal, I was greeted warmly and taken care of immediately. The staff were kind and welcoming. The carers helpful and excellent choice of food. I will always feel happy about coming to stay at The Granby. It's like my second home since
I had my stroke two years ago. I have always said the local hospital saved my life but The Granby saved my sanity.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for The Granby is calculated as follows: ( (190 Excellents x 5) + (11 Very Poors x 1) ) ÷ 201 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.976 Points relating to the number of positive Reviews for The Granby is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 16 Positive Reviews ÷ 16.4 = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (1)

Ruby

Ruby Audi

Job Title: Home Manager

Joined: 2023

Ruby graduated with a BS in Nursing Degree in 2000. She began as a nurse in United Arab Emirates working in the private medical team for the president. In 2004, she returned to Lebanon as a nurse in the accident and emergency department before becoming Deputy Nurse Manager and being trained in advanced nursing diagnostics. In 2009, she got a job with one of the best Ophthalmology surgeons in Lebanon. She managed three clinics as well as assisting in surgeries, and diagnostic procedures. In 2017, she obtained a CELTA, which enabled her to work as a school nurse and an English teacher before she moved to the UK.


Ruby is a proud mother of two girls and enjoys reading, studying languages and acapella choir singing in her spare time. Words of encouragement from Ruby for someone looking for the right care home would be: “The most important thing is having a thorough initial assessment to determine the needs of the resident which is essential for choosing the right care home.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Granby to verify any information. View our terms and conditions. The Granby has an Enhanced Service - more info.