The Granby

Granby Road, Harrogate HG1 4SR
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9.8 151 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.
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Care Provided by The Granby

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 82 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Nursing Care: from £1975
  • RESPITE Self-Funded Residential Care: from £1695
  • RESPITE Self-Funded Nursing Care: from £1980

These prices are only a guideline, please contact The Granby to find out the exact price for your requirements.

Contact The Granby to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Granby to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Antony Gatley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1994

Room Information

  • Single Rooms (82)

The Granby Reviews (151)

9.8

The Granby has a Review Score of 9.8 (9.808) out of 10, based on 22 reviews in the last 2 years.
Over all time The Granby has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Granby
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Total of 151, showing 101-120
Review from John S (Friend of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the recent couple of months 2 friends (both had the Parkinson's condition), have passed away whilst residents of the Granby Residential Home due to unrelated conditions they had! Although extremely sad and unexpected (in both cases) - the care, attention, consideration and understanding shown by
the staff concerned to them, us friends and the relatives of both families, (for which they are extremely grateful) has been impressive and showed great sensitivity!
Such compassion can't be trained into staff but is clearly down to the quality staff employed and I have no hesitation in recommending the home.
Reply from Fiona Adamson, BDM at The GranbyThank you for your review John. We have been saddened by the passing away of our residents but we are very pleased to have offered excellent care.
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Review from J R (Respite Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very relaxed stay at the Granby, indeed I was pampered. Everyone was so helpful and caring. I would certainly stay there again should the occasion arise.
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Review from Edna A (Respite Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyed my time in The Granby very much. The staff's smiley faces at all times, whatever our problems. Nothing was too much trouble.
Reply from Fiona Adamson, BDM at The GranbyWe are very pleased that you enjoyed your stay with us at The Granby. Our team thoroughly enjoyed spending time with you. We hope you will continue to visit us to join in future activities and events.
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Review from Ian M (Son of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, helpful staff and fine facilities.
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Review from Valerie G (Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As this was my third stay at The Granby which speaks for itself. As ususal, I was greeted warmly and taken care of immediately. The staff were kind and welcoming. The carers helpful and excellent choice of food. I will always feel happy about coming to stay at The Granby. It's like my second home since
I had my stroke two years ago. I have always said the local hospital saved my life but The Granby saved my sanity.
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Review from Richard M (Son of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Granby is a wonderful place set apart by a team dedicated to supporting the residents.
Mum spent 18 months enjoying her airy room laid out with her own furniture, ornaments and photographs.
A special pleasure was a stroll to the coffee lounge to pick a cake and choose between sitting in her room
or in the calm Byron Library.
The community environment of the stylish dining room with its elegant table service provided a daily focal point and opportunity to socialise with the other residents.
The activity team provided opportunities for mental and physical exercise in a social setting using gentle persuasion for Mum to join in.
Throughout her stay, the carers took time to get to know and understand Mum and she felt secure and safe at a time of great change in her life.
The carers were always aware of her needs and tailored her care helping with personal care while being friendly and engaging with her as a person.
Mum appreciated the team’s warmth, compassion and respect for her dignity.
Reply from Alison Geddes, Marketing at The GranbyThank you for your positive comments about our home, it is wonderful to hear how pleased you are with the care delivered to your Mum here at The Granby. We pride ourselves on the high level of service we provide, including our dining experience, which provides a social setting for mealtimes in our beautiful dining room. Our Magic Moments Club offers an exciting and varied activity programme to suit a range of interests. Thanks again for your review, the team will be delighted to hear your feedback.
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Review from FP (Partner of Resident) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The happy atmosphere at The Granby and the friendly and caring staff made my partner's stay there a relaxing and contented time for him and relieved me of any worries.
Reply from Alison Geddes, Marketing at The GranbyThank you for your positive comments about our home. At the Granby, we pride ourselves on the high standard of care we provide, so we are pleased you found our home to have a 'happy atmosphere' and our team to be 'friendly and caring'. The team will be touched to hear your lovely feedback. Thanks again for your review, best wishes.
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Review from Pip W (Daughter of Resident) published on 26 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm impressed by all aspects of the home. The staff are cheerful - always have time for a quick word or update on Mum's activities and issues - very caring helping her dress every day in beautifully co-ordinated outfits with earrings and necklaces I haven't seen for years - it is great to see her looking
good and feeling smart - even powder and lipstick! They are equally patient and kind helping with frequent toilet trips!
The building is lovely - feels like a happy hotel - Mum is particularly fond of the ballroom with beautiful chandeliers where concerts are held.
Activities Ladies plan a wide range of entertainments - we have an amazing email link via the Magic Moments club where we can correspond securely with mum which is a great way of keeping in touch from a distance sending photos and messages which she is shown on the iPad - her replies are typed for her, that she is just off to the hairdressers, or has been sitting in the sun with other ladies and appropriate photos uploaded!
Reply from Alison Geddes, Marketing Administrator at The GranbyThank you for your wonderful comments about our home, it is great to hear how pleased you are with your Mum's care here at The Granby. Our Magic Moments Club provides a range of fun activities to suit all interests, and our App is fantastic for staying in touch even when far away. Thanks again for your review, best wishes.
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Review from Ashley B (Grandson of Resident) published on 31 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma went in to The Granby for respite care. The team were fantastic and we saw a positive change when she left. Nothing was too much trouble and my grandma spoke very highly of all the team!
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Review from Collette (Daughter of Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used the Granby for respite care for my mother. The staff were welcoming and friendly and throughout the duration of the stay, nothing was too much trouble. Her bed room was bright/ warm comfortable and spotlessly clean. Food was good and served either in her room or dining room. My mother had no
complaints and ate very well during her stay. We especially loved the coffee shop where residents and family could go and sit and enjoy free drinks and cakes. A lovely space to sit and relax and look out over the Stray.
There are lots of areas to be able to go and relax either quietly on your own should you want to read the papers or books or if you wish company, the main lounge in the reception area is a great meeting place for residents. There were plenty of activities arranged and my mother joined in most of them, she especially enjoyed the cinema which is on site.
I was able to go away safe in the knowledge that my mother was being well cared for.
Thank you to the whole Granby team.
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Review from Toni R (Daughter of Resident) published on 26 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to a family emergency my Mum stayed at the Granby for 3 weeks for respite care. I found the home to be clean, welcoming and there were plenty of activities for the residents to participate in if they so wished. The meals were healthy and varied and residents could eat in their rooms if they wished
or in the communal dining room. The staff were very helpful and nothing was too much trouble.
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Review from Karina H (Daughter of Resident) published on 10 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's care was of the very best, all of the staff were amazing, there are not enough words I can find to say thank you to them all, it’s for mainly this reason why I would recommend The Granby care home to others. My wishes are that management praise the staff directly, I would be most grateful
for this. Thank you.
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Review from Paul E (Son of Resident) published on 28 September 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
As the family of a resident, we’ve raised concerns regarding checks of my mother’s hearing aids on many occasions, over a period of time now spanning years. The management of the home has consistently failed to address these concerns, meaning my mum is often left unable to hear and effectively left
isolated within a bubble unable to communicate. A complaint has also been raised with Brighterkind regarding this and other issues and sadly this also failed to address the issue.


This issue has caused us a great deal of upset and it is incredibly frustrating and upsetting to be continually ignored in this matter. Short of moving Mum elsewhere (which would be hugely upsetting for her in part due to her Parkinsons) we do not know how to get Brighterkind to listen to and address our concerns.

Reply from Tessa Matthews, Marketing at The GranbyThank you for your feedback.
We are really sorry to hear your comments about hearing aids. We totally agree with you that hearing can improve quality of life and this is why in May, we put a new system in place. Although this has been working very smoothly, there was one day where things didn’t quite work to the high standard we set for our residents.

The Granby has benefited from a new management team, who are dedicated to the delivery of high care and service standards, so naturally they are really upset and sorry that there was an issue with your mother’s hearing aids on this occasion.

If you would find it helpful and reassuring to find out a little more about the system we have put in place, please pop in to see the manager or her team for a chat next time you are visiting.
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Review from Peter M (Friend of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Granby is outstanding in many respects and is much superior to any of the many homes I visited looking for care. The building is fantastic, but the most important thing is the quality of the staff and management. The customer relations assistant and care home manager are brilliant. The staff are
all friendly, professional and cope with difficult situations well!
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Review from C A (Daughter of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
On joining a resident at the home for a meal I was offered the soup, main dish and dessert.
The food was cooked perfectly with plenty of flavours and a high standard of service was provided. Much appreciated, thank you.
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Review from Amanda B (Daughter of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent facility. Mum has settled in well and she has commented on how lovely the staff are. I would thoroughly recommend The Granby.
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Review from Karen B (Respite Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the sad loss of my father and Mum needing additional care as we were due to go on holiday we decided to give us all some respite care and chose the Granby as its reputation was so good. And it truly did live up to its name - so good that we have booked Mum in again for another week so we can visit
our Grandchildren who live in London. She said she thoroughly enjoyed it and the food and daily activities were not to be missed! Thank you to all the staff, it really is a home from home.
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Review from Lynda O (Respite Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father thoroughly enjoyed his respite care at The Granby, he felt that all the staff were very helpful and were there for him when he needed them.
The food was great and with plenty of activities to keep him occupied.
He would certainly go in again without any hesitation. I would really appreciate
it if he could go in for a days respite care occasionally, it would help me and I feel keep him in contact with other residents at The Granby.
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Review from Ian N (Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have an independent flat in an adjoining wing. On a daily basis, I go into Granby Court and have been able to assess just how good Granby Court is.
I eat lunch with the residents in the beautiful and upmarket restaurant. The food is excellent.
They have 3 full-time Chef's, very experienced.
The
home also has 3 Activity Coordinators so the residents have a full program of activities and do not get bored. The Granby is the only care home I know that has its own Cinema, Residents use it a number of times each week.
The management team here is headed by a manager and all the leaders have a good working relationship with her.
I personally have viewed respect being shown to all residents. All personnel show a genuine interest and understanding of each resident.
Meals can either be taken in the resident's room or the restaurant.
This home also has a free Cafe where relatives and there loved ones can go for a drink and a snack.
I have not ever witnessed a care home of this quality before.
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Review from Jane L (Daughter-in-law of Resident) published on 18 September 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father in law was a resident of The Granby for 2 days. The assessment prior to admission did not seem to identify his needs, likes, dislikes or equipment he required to keep him safe. He fell out of bed twice on the first night. We expected a much better standard of care from a nursing home. A
formal letter of complaint has been submitted to the Manager.
Reply from Rebekah Saint, Marketing Executive at The GranbyThank you for taking the time to review our home, we really appreciate it as it is through a feedback process that we can improve the service we provide. We are sorry that you did not experience the usually high standard of care provided at The Granby. Be assured, we take the issues raised seriously and are investigating them so we can make the necessary changes to improve our service. As always, our home manager has an open door policy and should you wish to discuss anything further, would be happy to speak with you at your earliest convenience.
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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.808 for The Granby is calculated as follows: ( (239 Excellents x 5) + (5 Goods x 4) + (11 Very Poors x 1) ) ÷ 255 Ratings = 4.808
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Granby is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

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Antony Gatley

Job Title: PPM & Acting Home Manager Joined: 2025

Hi, my name is Antony, and I am the Peripatetic Manager & Acting Home Manager here at The Granby Care Home

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Joanne Moorey

Job Title: Deputy Manager

Hi, my name is Joanne, and I am the Deputy Manager here at The Granby Care Home

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Megan Moorey

Job Title: Administrator Joined: 2025

Hi, my name is Megan, and I am the Administrator here at The Granby Care Home

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