The Granby

I cannot thank the staff enough for their kindness and the caring way they looked after my Mum. Everyone was so helpful during difficult and emotional times. The manager, the carers, caterers and the housekeeping staff were all so kind and sweet.

The home has been excellent in its procedures for opening up visiting again to residents. Reception and activities staff have well co-ordinated routines enabling visitors and residents to feel and stay safe. Activities staff have done an amazing job in opening up visiting opportunities at the same time as maintaining Zoom meeting contact and still running a wide range of entertaining and stimulating in-house events for residents.

My dad has been in the home for over 3 years and the level of care has been excellent throughout.

Just what I needed after a stay in hospital. Very helpful staff, pleasant surroundings, peace (except for the constant ringing of bells) and excellent food which was hot!

Really lovely staff, kind and thoughtful. It’s been a tough year for everyone, and they have managed to keep everyone safe during COVID, can’t thank them enough. My family have been so happy that when they visited, she was happy and well cared for.

Thank you to them all, from all of us.

My Mother, who has dementia and is in her mid-nineties, has been a resident of The Granby for over two years now. She has been so well cared for by the loving, practical and considerate staff, and I cannot praise them highly enough. There is constant and regular communication in these difficult times, and whenever I see her in photos, on the website and on Zoom, she is well dressed, and looks settled and happy. Thank you to all the staff. I look forward to actually being able to see them in the near future.

My grandmother went to The Granby after an unpleasant stay in hospital. Everyone was so very kind and caring. I could not visit myself, so I was able to FaceTime. It was clear that my grandmother felt safe and cared for. This made us all feel reassured that she was getting the best care possible in her final days. I am truly thankful for the kindness shown to us all as a family during this very difficult time.

My mother came from hospital to The Granby for end of life care. Although she was only at The Granby for a few weeks, her care was outstanding. What made the difference was the time the members of the team - nurses and carers - gave to talking and listening to my mother as well as attending to her needs. My mother was a dignified elegant lady and they respected that. She remained an individual in her own right to the very end. Likewise, the kindness they showed me through those difficult weeks was very much appreciated. It is a sad time but I know that she was in the right place for those last few weeks. Thank you.

Staff are very helpful, especial to newcomers who have not experienced care home establishments.

Life in The Granby for me has been a good experience.

Friendly staff, nice spacious room. Would definitely recommend.

A highlight for my Mum was being able to dress up and watch her grandson's wedding on her computer tablet, facilitated by care staff at The Granby.

The level of care and kindness shown to my Nan has been exceptional. The home has kept the residents safe through these very difficult times. The Manager has done an amazing job and this can be seen in the results. The activity team have kept my Nan happy and share many photos which we all love as a family. I can not thank the staff enough for all they have done and are doing.

I am enjoying my holiday here.

Very good

General standards of care good. The staff are very happy and friendly. This is my seventh visit.

Everything extremely satisfactory.

My mum arrived at Granby in December 2019. She was recovering from a hip operation and had, over the previous 6 months, experienced some isolation and disorientation. As a family, we visited her at home 2-3 times a week. However, these visits were not enough to create a happy home environment for her. Despite initial misgivings about her moving to a care home from both her and us, Granby has been the best decision we could have made for her. The staff and management are first class, the facilities excellent and the team who engage with the residents to keep them occupied and entertained could not work harder. My Mum has gone from a frail old lady to an active engaged resident with a happy future ahead of her. Throughout the threat of the pandemic, The Granby has remained strong and resilient in their care of the residents. It has been heartbreaking not to have seen my Mum face to face for 6 months, but we have stayed in touch thanks to technology. Mum is safe and well. Thanks, Granby team.

We booked and paid for 2 weeks' respite care in The Granby but left after 5 days. We had to stay in our room from 11.30 Monday, July 6th to Thursday, July 9th at about 3 pm to confirm that we were COVID free - rather a tedious ordeal. We expected to be able to use the garden but this didn't seem possible. On arrival, we were welcomed to a drink of coffee but surprised to find there was no decaff available. Also, a request for tonic water on Saturday evening (taken daily at home for cramps) was unavailable. I'm sure that if we had been permanent residents we would have solved these issues as all the staff were very helpful, but overall we were very disappointed with our stay.