Grimston Court

My Mother resides at Grimston Court York and I want to express my thanks and my family's thanks for their sheer dedication, support and devotion to duty shown to us, by all of its staff, especially since the pandemic. It goes without saying their strength of character shines through every day and gives us all hope. With deepest affection.

The staff are lovely and always happy to help and just happy generally.

Overall, the staff are caring and helpful with my friend's tarmac loss of appetite. Her dietary requirements are kindly adjusted and catered for. Beautiful and comfortable surroundings. I am very pleased with the medical and personal care given to my friend.

Although we haven't eaten there, the food we have seen served for the residents looks nutritious and where appropriate clients are helped to eat. The staff we have met are all warm and friendly to us and there are regular visits to help stimulate the residents coupled with hands-on crafts and sensory experiences. A good 9 /10 from us.

My Mum was taken into A&E after weeks of not eating or drinking or taking medication. At 98 years of age, it was frightening. After one week at Grimston Court, she was eating, drinking and accepting all her medications. She is a different person now. The home was friendly, caring and I would highly recommend them.

Grimston Court stands out. Not only does it look different, it has a nice feel to it when you walk in, not at all clinical. Everyone is welcoming, always very helpful and professional in their approach. Here you are a name, not a number and that makes all the difference.

My mother in law who suffers from dementia has been at Grimston Court for two years. She initially went there for respite care but settled in immediately and we realised it was the perfect place for her. The staff consider her as one of the family and we can't fault the support they have provided to us all.

My brother has settled quite well considering his delirium, his concerns are his bedroom being on the third floor. He has lived in a bungalow for the past 38 years so he wanders into other peoples rooms to their annoyance. Ground floor bedroom requested. He is kept very clean, tidy and well fed, very happy with the staff who respond to him with affection despite his antics. Unfortunately, he has offended some lady or ladies with his ways which becomes a problem at mealtimes knowing where to sit.

This home is excellent. The staff are wonderful and cannot do enough for my Father in Law. He is very very happy with his room and the standards of all the staff. He has been a resident since the beginning of the year and he has not complained to us about anything he seems really content. We visit at least twice a week and at different times of the day. We always receive a very warm welcome from the staff. They always arrange for us to have tea with Dad in his room or in the gardens. We are even allowed to take our Cavalier King Charles Spaniel with us which all the residents seem to like. Dad loves to see the dog. We cannot praise the manager and the staff enough they are fantastic with Dad and make him really comfortable. All the members of our family are extremely happy with this care home. We wish to thank everyone for all they do for Dad and us.

My husband is a very solitary person so unfortunately, he does not join in any of the excellent activities on offer. He does like his room and seems happy enough there. The staff are very friendly to me as a visitor and make me feel at home. He is capable of dressing himself but sometimes confuses garments - i.e. shirt and pyjama jacket or wears a shirt with a dirty collar. I would appreciate a member of staff pointing out his mistakes. He also needs to keep up his liquid intake, so more encouragement would be appreciated.

For the sake of new residents, I must review.

My aunt stayed for 10 days. Several calls were made to speak to the manager by family members who were never available. No return calls were made even though home staff promised to pass on our request to speak to the manager. The home was asked to inform my sister in law of any falls suffered by my aunt. There were two but no information was passed on including the need to be seen by the District Nurse to have a wound dressed on her hand. Antibiotics were also slow to be arranged; having been informed on the Sunday that they were being organised, they did not arrive until the following Friday. Senior staff were flippant in their remarks saying 'we will be glad to see the back of her' followed by 'only joking'. The home staff were generally kind and attentive.

Overall I would recommend Grimston Court for the staff alone.

This is my second stay at Grimston Court on respite care, and I have been impressed by the ambience and the friendliness and respect that I have received from all the staff that work there. I will be booking my next stay soon.

Due to circumstances, my wife stayed here on 15th - 30th September 2016, settled well so we did a rollover and is still there.

Absolutely very happy with the whole being.

My mother has lived at Grimston Court for six months and is settled, happy and joining in the regular activities.

I visit frequently and find the staff welcoming and friendly. They are cheerful and genuinely interested in those they care for. When I ask about my mother they are knowledgeable about how she is and about her needs. I have always found them responsive to any concerns and requests. They treat residents with kindness and dignity.

The management staff are both involved and visible, readily available and willing to spend time either in person or on the phone. They keep me informed about any changes in my mother's well-being.

The home is clean, comfortable and attractive, set in lovely gardens for the residents. There is a relaxed but purposeful atmosphere in the home.

I would be delighted to spend more time at Grimston Court where I felt really well looked after throughout my stay.

Very good overall. The home is always nice to go into. The staff are very good and take good care of my aunt. The management team are always on hand and well on top of what's going on. A very good standard of care.

My mother has been resident in Grimston Court for over a year. I visit most days at different times of the day and have always found the staff to be kind and caring towards all the residents. I am kept fully informed as to my mother's health and well-being and all members of staff are always willing to talk and respond to any queries or concerns relating to my mother. They can always tell me where she is and what she has been doing etc. I have always observed that she is treated with a dignity and genuine kindness. The management team are always available.

Mum is content and feels safe.