Grimston Court

Hull Road, York YO19 5LE
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9.5 58 Reviews
  • Grimston Court, York
Grimston Court is a luxury residential care home, set in secluded private grounds on the outskirts of York. This impressive Grade II listed building was built in 1903 and the grand Jacobean features are maintained to the highest standards. Their 47 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Grimston Court, they recognise the importance of recreational activities, and have a dedicated Lifestyle Coordinator, who plans each day based on the social, physical and emotional preferences and abilities of the residents, there is a full programme of events in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Grimston Court, and discover your kind of home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hannah Ridley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (47)

Visiting

  • Grimston Court very much welcomes socialisation for residents, especially visits and trips out with their friends and relatives to support their overall wellbeing. Therefore, the home operates on an open-door policy meaning visitors can come along to the home and are welcomed in at any time of the day. Ideally, visits should be pre-booked to allow the care team to inform the resident and prepare for their visit. There are no current limits to the number of guests who can come and visit a resident, however risk assessments are in place for safety and infection control measures, if the home overall exceeds a certain capacity of guests. Please note in the case of an emergency or if a resident declines a visit, the home may ask you to reschedule.

Parking

  • Grimston Court has on-site parking.

Grimston Court Reviews (58)

9.5

Grimston Court has a Review Score of 9.5 (9.521) out of 10, based on 12 reviews in the last 2 years.
Over all time Grimston Court has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grimston Court
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Total of 58, showing 41-58
Review from Phil E (Son of Resident) published on 5 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident for a number of years now and we have had no concerns regarding the care she receives at Grimston Court. It is certainly the right place for her, as she has always been content and spoke highly of those who care for her. Now with a number of health issues on top of advanced
dementia, she is getting the right level of care for her needs. Putting a family member into someone else's trust is never easy and is an emotional roller coaster. There is little doubt that Mum is getting the right care for her, and we are kept well informed about any changes in her condition.
Although we haven't eaten there, the food we have seen served for the residents looks nutritious and where appropriate clients are helped to eat. The staff we have met are all warm and friendly to us and there are regular visits to help stimulate the residents coupled with hands-on crafts and sensory experiences. A good 9 /10 from us.
Reply from Charlotte Frankland, Marketing Assistant at Grimston Court

Thank you for your lovely words about Grimston Court. I will pass your comments onto the team!

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Review from M G (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum was taken into A&E after weeks of not eating or drinking or taking medication. At 98 years of age, it was frightening. After one week at Grimston Court, she was eating, drinking and accepting all her medications. She is a different person now. The home was friendly, caring and I would highly
recommend them.
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Review from Michael C (Son of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is difficult enough when you finally reach the conclusion that you need to move your loved one into care, let alone find a quality home with service to match.
Grimston Court stands out. Not only does it look different, it has a nice feel to it when you walk in, not at all clinical. Everyone is welcoming,
always very helpful and professional in their approach. Here you are a name, not a number and that makes all the difference.
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Review from Michelle E (Daughter-in-law of Resident) published on 18 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law who suffers from dementia has been at Grimston Court for two years. She initially went there for respite care but settled in immediately and we realised it was the perfect place for her. The staff consider her as one of the family and we can't fault the support they have provided to
us all.
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Review from N M (Brother of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has settled quite well considering his delirium, his concerns are his bedroom being on the third floor. He has lived in a bungalow for the past 38 years so he wanders into other peoples rooms to their annoyance. Ground floor bedroom requested. He is kept very clean, tidy and well fed, very
happy with the staff who respond to him with affection despite his antics. Unfortunately, he has offended some lady or ladies with his ways which becomes a problem at mealtimes knowing where to sit.
Reply from Sophie Maccormack, Marketing at Grimston Court

We would like to thank you for the positive comments regarding the support your brother has received from staff at Grimston Court.


We are aware of the issues regarding your brother's location in the home and would like to provide some reassurance that upon a downstairs room becoming vacant he will have first refusal. Steps have been taken to provide additional support and encouragement to stay occupied until a suitable room becomes available.

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Review from Kevin G (Son-in-law of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is excellent. The staff are wonderful and cannot do enough for my Father in Law. He is very very happy with his room and the standards of all the staff. He has been a resident since the beginning of the year and he has not complained to us about anything he seems really content. We visit at
least twice a week and at different times of the day. We always receive a very warm welcome from the staff. They always arrange for us to have tea with Dad in his room or in the gardens. We are even allowed to take our Cavalier King Charles Spaniel with us which all the residents seem to like. Dad loves to see the dog. We cannot praise the manager and the staff enough they are fantastic with Dad and make him really comfortable. All the members of our family are extremely happy with this care home. We wish to thank everyone for all they do for Dad and us.
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Review from D J (Wife of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is a very solitary person so unfortunately, he does not join in any of the excellent activities on offer. He does like his room and seems happy enough there. The staff are very friendly to me as a visitor and make me feel at home. He is capable of dressing himself but sometimes confuses garments
- i.e. shirt and pyjama jacket or wears a shirt with a dirty collar. I would appreciate a member of staff pointing out his mistakes. He also needs to keep up his liquid intake, so more encouragement would be appreciated.
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Review from Richard L (Son of Resident) published on 21 September 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
I simply do not know where to start. Having already been through the initial complaints procedure I had hoped some honest acknowledgement of failures would be forthcoming. Honesty would have formed a link of trust between the home and its clients but instead, I have witnessed dishonesty. Responses to
my letter of complaint have been filled in with fictitious details. There is too little space here to go through the catalogue of failings in this home so a few bullet pointers. No pillow case in 5 weeks (I have GPS, dates, images), dangerous carpet blamed on a previous client in a wheelchair (this lady had no wheelchair from what we saw and your carers contradict the timescales Wellburn Care has responded with) Dirty dining room floors, always! (residents blamed for messing and assured that they are cleaned right after eating) Lies! The whole place is "drab" with residents sitting around in the downstairs seemingly without anything to do.
For the sake of new residents, I must review.
Reply from Sophie Maccormack, Marketing at Grimston Court

Dear Richard,
We are currently in the process of dealing with your comments as part of an ongoing complaint.

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Review from Chris S (Nephew of Resident) published on 25 May 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
My aunt stayed for 10 days. Several calls were made to speak to the manager by family members who were never available. No return calls were made even though home staff promised to pass on our request to speak to the manager. The home was asked to inform my sister in law of any falls suffered by my
aunt. There were two but no information was passed on including the need to be seen by the District Nurse to have a wound dressed on her hand. Antibiotics were also slow to be arranged; having been informed on the Sunday that they were being organised, they did not arrive until the following Friday. Senior staff were flippant in their remarks saying 'we will be glad to see the back of her' followed by 'only joking'. The home staff were generally kind and attentive.
Reply from Sophie Maccormack, Marketing Assistant at Grimston Court

We are very concerned to hear that our home did not meet your expectations on this occasion. We value all feedback that we receive, as this enables us to improve our service. Following your comments, we will ensure that a full investigation is completed and feedback to you directly with the outcome.

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Review from Philippa (Daughter of Resident) published on 19 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum went to stay in Grimston Court from May 17 - Feb 18. I found the level of care here was good. The staff were always very nice and mostly helpful.
The building itself was nice although not modern, but had character. There was always staff around to help you.
The food was ok and nicely presented
and residents met in the dining room.
There are residents there with mixed needs and was hard at times to mix.
I would have liked to have seen more activities/entertainment, however.
The building has beeping call alarms that constantly go off which can be annoying if your room has one outside your door as mums did. I think this needs to be looked at as mum found it hard to sleep and was distracted by the beeping constantly.
The home has a high level of security for residents that can be restricting depending on your needs so more needs to happen within the home I think.
Overall I would recommend Grimston Court for the staff alone.
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Review from Keith S (Respite Resident) published on 14 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second stay at Grimston Court on respite care, and I have been impressed by the ambience and the friendliness and respect that I have received from all the staff that work there. I will be booking my next stay soon.
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Review from I E (Husband of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to circumstances, my wife stayed here on 15th - 30th September 2016, settled well so we did a rollover and is still there.


Absolutely very happy with the whole being.

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Review from G V (Daughter of Resident) published on 12 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at Grimston Court for six months and is settled, happy and joining in the regular activities.


I visit frequently and find the staff welcoming and friendly. They are cheerful and genuinely interested in those they care for. When I ask about my mother they are knowledgeable about

how she is and about her needs. I have always found them responsive to any concerns and requests. They treat residents with kindness and dignity.


The management staff are both involved and visible, readily available and willing to spend time either in person or on the phone. They keep me informed about any changes in my mother's well-being.


The home is clean, comfortable and attractive, set in lovely gardens for the residents. There is a relaxed but purposeful atmosphere in the home.

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Review from Joy N (Resident) assisted by family/friend published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a happy and enjoyable three-week stay.
I was made to feel very welcome and would be very happy to return again in the future.
I would be delighted to spend more time at Grimston Court where I felt really well looked after throughout my stay.
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Review from A D (Nephew of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall. The home is always nice to go into. The staff are very good and take good care of my aunt. The management team are always on hand and well on top of what's going on. A very good standard of care.
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Review from Kate B (Daughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Calm atmosphere, caring staff, beautiful building and grounds.
Good management team.
Mum is content and feels safe.
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Review from Susan S (Daughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been resident in Grimston Court for over a year. I visit most days at different times of the day and have always found the staff to be kind and caring towards all the residents. I am kept fully informed as to my mother's health and well-being and all members of staff are always willing
to talk and respond to any queries or concerns relating to my mother. They can always tell me where she is and what she has been doing etc. I have always observed that she is treated with a dignity and genuine kindness. The management team are always available.
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Review from Carole B (Daughter of Resident) published on 20 June 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum's stay was a farce from beginning to end. Firstly I had to phone twice and there were no records of her bookings. We had to take our own aids including bedside frames. There was an outbreak of D and V to which mum was confined to her room and we were only given a minimal reduction. Food was appalling.
Reply from Michael Jimmison, Deputy Operations Manager at Grimston Court

Dear Carole


Firstly I would like to take the time to thank you for your feedback regarding your mum’s stay at Grimston Court. I am very upset and disappointed that your mum has experienced some issues during her stay and would like on behalf of Wellburn Care to apologise for this.
Unfortunately, where equipment is needed by individuals we have to ensure that it is the correct equipment and fit for purpose. To ensure this we generally ask that this equipment is either provided from home or by an occupational therapist for the safety and comfort of the individual.
We have recently changed the way we provide our meals at Grimston Court and will pass your comments on to the kitchen team so that improvements can be made where required.
Should you wish to discuss any of these issues further I would be happy for you to contact me directly via our head office.

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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Grimston Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.521 for Grimston Court is calculated as follows: ( (88 Excellents x 5) + (37 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 140 Ratings = 4.521
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grimston Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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