
She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



She is well cared for physically and emotionally by the wonderful professional staff.Angela R(Daughter-in-law of Resident/Service User)



Armstrong House care home in Bensham, near Gateshead, is a modern, purpose-built home with a friendly and compassionate team who provide exceptional residential, nursing and specialised dementia care, as well as sensitive end of life care.
Each en-suite bedroom is light, airy and comfortable. The home has wonderful facilities including cosy lounges and dining rooms, plus a hair and nail salon. The beautifully landscaped grounds have raised flower beds, patios and...
Care Provided by Armstrong House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Armstrong House for full pricing details and T&Cs.
Contact Armstrong House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Cheryl Bailey(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2009
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
Parking
- on-site
Armstrong House Reviews (90)
Armstrong House has a Review Score of 8.8 (8.766) out of 10, based on 5 reviews in the last 2 years.
Over all time Armstrong House has 90 reviews.
Five years ago I was faced with the dilemma of choosing a Care Home which I felt confident enough could meet the needs of my mother who was living with dementia. I struck gold when I opted for Armstrong House with it's warm welcoming environment and wonderful, caring and professional staff. Staff welcome you with open arms and you immediately feel like one of the family. Mam thrived during her time here and loved the social interaction with others. She laughed at lot as she developed friendships with both residents and staff alike and I was immediately informed if staff had concerns about her health or wellbeing. A variety of regular activities provided her with a range of new and exciting experiences giving me peace of mind that she was being cared for in a safe and stimulating environment. Staff were always extremely kind, compassionate and supportive with everyone who visited and we always left comfortable in the thoughts that mam was happy and well cared for by exceptional staff.
Hi Val, thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House care home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
Our whole family was welcomed warmly. We felt that we and the staff were one big team looking after my Dad.
The professionals working at Armstrong House are very special people: from the management team down to nurses, carers, cleaners, laundry assistants, handyman and chef. I couldn't recommend the place more highly.
I ve just picked my mam from her stay after hospital at Armstrong House Care Home and I can say that she has been wonderfully looked after by caring, compassionate staff who are professional, kind and compassionate. They interact with the residents and have a lovely bond with them all. They treat the residents like family. The home is warm, clean and has nice decor and furnishings. Mam was upset at first, then really settled in, laughing all the time and she participated in a couple of the activities - they have various activities most days. All in all I would recommend Armstrong house to anyone looking for fantastic care for their loved ones, well done all the staff at Armstrong house !!!
My mam stayed in Armstrong house for 6 weeks while recovering from a fall. The staff on her corridor were welcoming on arrival and settled her in making me feel comfortable leaving her. During her stay staff were always cheerful, helpful and friendly . My mam was always well looked after and there were plenty of activities to join in . The bedroom was large and bright with a private bathroom. There is a large lounge for residents to sit together and a dining room . I was sad in a way that she was leaving to go home .
My husband has been at Armstrong house for just under a year and I can't rate the place any higher if I tried! All staff are amazing and they make me feel like part of the family too. I love to come and visit and be part of all the wonderful activities that are provided in a day to day basis.
Thank you very much for taking the time to leave us feedback about your experience.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
What a difference this care home has made!
When she first arrived she was low in spirit, energy and well-being but every time we have visited since we have seen an improvement. The building is warm, comfortable and inviting, the staff are welcoming and always ready to help. They demonstrate real care and attention and our friend has blossomed in this caring environment. She approached Christmas still unwilling to leave the building to be with family, but she did go to them at Christmas and since then she has been to a particular pop group themed afternoon in another care home dressed in a themed outfit! and enjoyed every minute. We visit in the morning as she is usually busy in the afternoon involved in various different activities.
This is a care home and they certainly do care, well done to all staff concerned.
Hi thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...
Armstrong House inspires me with confidence and helps me relax knowing that my mam is in the best place for her needs. I used to feel guilty about not having her live with us, but I know now that she would have been bored and frustrated having to fit in with our routines. At Armstrong House, she sees a real variety of people, residents as well as staff and visitors and we are able to visit regularly. She particularly likes being included in all the activities which I feel really helps to keep both her cognitive and social skills working hard, pushing back the inevitable final memory loss. I love the warm welcoming nature of the place where everyone seems to know both our names. A real treat has been to send social media links to relatives so they can see all the things she's been engaged in as she isn't able to remember to tell them. She also likes being asked for her opinion on the care she receives and she is really pleased to have one of the staff escorting her to a big family event soon.
Thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
My Mother was a resident at Armstrong House for over 2 years. She had an accident, which resulted in her being admitted to the hospital. I was not informed, and she was discharged from the hospital three weeks later. I was still not informed. She then passed away, I still was not informed. I was eventually informed 3 weeks after her death when I visited her on Xmas Eve.
We are extremely saddened to hear of your experience at Armstrong House. Our sincere apologies were extended at the time of this incident, and we continue to offer our condolences and regret with regards to your experience. Our team always stay connected with residents loved ones, particularly...
My brother has been in several care homes for respite while his wife has a much-needed break but this care home seems to know how to get the best out of him very good and caring staff and facilities would definitely recommend.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
All staff I have dealt with so far have been extremely friendly and helpful with any information or questions I have had. Dad has only been in Armstrong House for 2 weeks but so far our experience has been very good. Staff interact with Dad excellently making him laugh and this has enabled him to settle in very easily. Dad has a lot of toilet accidents and his floor gets very wet/sticky/dirty/smelly and although we appreciate the cleaners can’t be in his room 24/7, we do feel it may need a little more attention than the norm. We have offered to clean/mop ourselves but we have been informed that staff will see to it. When Dad is asleep he salivates a lot staining his pillowcase and duvet and he spills things due to shaking with Parkinson’s, and feel his bed may need changed more than normal. Overall, so far very happy with Dad's care.
Thank you for taking the time to review your experience so far at Armstrong House. We are pleased to hear you have been well supported by the team here, our team provide the best of care to residents and its great to see so many residents with smiles on their faces! We are disappointed to hear your...
Overall it’s a lovely little place, like a little hotel.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...
The staff who take care of my Dad are the most wonderful, caring, professional, loving, people I have ever encountered.
The time and patience they give to Dad is wonderful. They have learned how the Dementia has affected Dad and have developed a way of dealing with issues that sometimes arise.
The unit is clean lively fun but safe. There are always activities to join in and music or films are always available. When my Dad developed this most devastating illness I couldn't see any light at the end of the tunnel and I wondered what would become of him. I had a heavy heart for months but now
when I walk out of Armstrong House I walk out with a smile on my face knowing Dad's ok.
Thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific...
The care of my mother, up to and including her final days, was exemplary. Staff made every effort to ensure her comfort and to support her family. Carers were continually friendly and helpful, despite ever-increasing demands on their time. Thank you to the staff and management at Armstrong House.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team
I cannot speak highly enough of the staff and the care offered at Armstrong House. My grandmother has been cared for impeccably for 3 years and whilst her physical care has been to an extremely high standard, seeing the emotional care and attention paid to her and the way the staff have gotten to know her as an individual is amazing. They see to her individual needs, making sure she’s well fed with all her favourites, whilst making sure that she receives any medical care she needs too. The warmth from the staff has been heartwarming and second to none and as a family we can’t thank them enough.
If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks the Care UK team
My mother-in-law moved to Armstrong House in October 2023 and I can't fault it. She is well cared for physically and emotionally by the wonderful professional staff. It is lovely to see her partaking in activities and enjoying the entertainment provided on a regular basis. She is well fed with a good variety of nutritional food and like all of the residents treated in a respectful and dignified manner.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further...
A welcoming environment with amazing hard-working staff and management.
My husband is very happy and well cared for, which as a family, puts our minds at rest.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Mum was in this fabulous care home from March 2020 on the very first lockdown day. Staff were great with her until I was able to visit myself once restrictions eased. Would go and visit every day and got to know alot of the residents as well as the staff. All round nice caring people and a welcoming home, would definitely recommend.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The staff all seem very happy and friendly. Would recommend this home without hesitation.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
During my mother's time in Armstrong House I've seen a massive change in her. Her cleanliness was a main concern due to a previous home. Armstrong House has been fantastic, with baths and showers every day. Her 1 to 1 with carers has been fabulous. Thank you to the person for doing Mam's hair. Fab. I can't really pick a favourite carer although I have a soft spot for one in particular and of course one other. In fact, you are all my favourites. Thank everyone for your hard work and dedication and for making my life happier with less worry. Thank you from the bottom of my heart.
At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The staff at Armstrong House go above and beyond to deliver a fantastic standard of care to the residents. My mother-in-law resides there and is so happy and content. She recently had a birthday and a lovely cake was provided. Armstrong House is a big extended family where residents are valued and the staff work so hard, a truly devoted team. My Mam passed away two years ago at Armstrong House and the love, care and dignity she received towards the end of life will always stay with me, and the gratitude I have for the fantastic staff cannot be measured, they are simply the best.
Thank you very much for taking the time to leave us feedback about your experience. At Armstrong House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 August 2019Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Armstrong House.
Meet the Team (1)

I’m a Registered Nurse with over 25 years of experience in care home management.
I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.
I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.
My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.
As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.
I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.
Frequently Asked Questions about Armstrong House
What types of Care is Armstrong House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Armstrong House have?
There are 71 Single Rooms.
What are the Facilities & Services at Armstrong House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Armstrong House to the centre of Gateshead?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Armstrong House to verify any information. View our terms and conditions. Armstrong House has an Enhanced Service -more info.