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Barchester Springvale Court Care Home

Springwell Road, Wrekenton, Gateshead, Tyne & Wear NE9 7AD
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Barchester Springvale Court Care Home, Gateshead
Barchester Springvale Court Care Home, Gateshead
Barchester Springvale Court Care Home, Gateshead

Springvale Court is located in the Wrekenton area of Gateshead, on the site of the former Miners' Welfare Club, close to local shops and public transport links. It is a purpose built care home providing personalised residential and expert dementia care.

Sensitive care is delivered to those living with dementia in specialised Memory Lane Communities; designs within the home help people experiencing dementia to make sense of their surroundings through features...  

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Care Provided by Barchester Springvale Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,227 - £1,227N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Springvale Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gemma Rooney (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (40)

Visiting

  • The home operates an open door policy and visitors are welcome to visit the home at any time. All visitors are welcome to join residents each day for visits and also to attend events. The home has a small café area in the main reception where they can have refreshments and sample some delicious home baked cakes. You are always welcome at Springvale Court

Parking

  • There is a small car park located at the front of the home

Barchester Springvale Court Care Home Reviews (86)

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9.7

Barchester Springvale Court Care Home has a Review Score of 9.7 (9.684) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Springvale Court Care Home has 86 reviews.

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Review from L G (Daughter of Resident) published on 18 August 2026 Submitted via Website
Overall Experience

My mam was in here from dec 2024 till oct 2025 the care they show was fantastic the staff is just like home from home I would give this home a 5star wonderful kind atmosphere you can visit when you want it great I miss going now my mam has passed but they do say call in any time you want so I did thee other day and the place is beautiful it's all been refurbished and the staff are more like friends

Reply from Gemma Rooney, GM at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass your feedback onto the team.

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Review from Debbie N (Daughter of Resident) published on 9 June 2026 Submitted via Website
Overall Experience
Mum had a visit from Occupational Health Nurse at mums previous care home a month ago (March) and mum was withdrawn, quiet, clearly upset, very depressed. She ever looked grey in her skin colour. Mum had said to us she felt worthless because she didn't have a purpose. The Occupational Health nurse was quite concerned about her and would give us some ideas to help with how she is feeling and would visit again.

We found out she was moving the Springvale Court. The Occupational Health Nurse revisited (April) and was amazed at how mum had changed. Mum was chatty, cheeky, full of fun, I barely had to say anything. The nurse asked me ''is this the same woman I met a month ago''. ''yes'' I confirmed ''it is''. The nurses assistant told mum ''hello my name is Matt'', mum said ''that's is not what your badge says, it says Matthew''. The visit was full of chat and giggles. Makes my heart sing to see her like this.

Reply from Gemma Rooney, General Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass your feedback onto the team.

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Review from Ashleigh K (Friend of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

I have visited this home daily for over a year and I would 100% recommend to a friend/family member. The care is fantastic and the staff are lovely and residents always appear well taken care of. I will miss them dearly :)

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from E H (Daughter of Resident) published on 12 May 2026 Submitted via Website
Overall Experience
I couldn't be happier with the care my mam receives at this home. The staff are excellent in every way kind, attentive, and genuinely committed to the wellbeing of the residents. It gives me real peace of mind knowing she is so well looked after and safe.
There have been a few different activities facilitators during the time my mam has been there, and when they're in post, they do a fantastic job of keeping residents engaged and entertained. At the moment, I don't think there is one, but to be honest, the activities are just a bonus compared to the high standard of care provided every day.

Overall, I'm very happy and grateful that my mam is in such good hands.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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No Rating
Review from Laura P (Daughter of Resident) published on 26 March 2026 Submitted via Website
Overall Experience

I come in every day to see my mam every day and every time I come in the staff are brilliant, they can't do enough.. There is some work going on right now so the place is a bit upside down but that doesn't stop the staff from doing their utmost best as always and keeping all the residents calm throughout this.. I recommend Springvale to anybody that needs the service as it's such a lovely place to be..

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from V S (Daughter of Resident) published on 26 March 2026 Submitted via Website
Overall Experience

I come and see my mam everyday and the place is beautiful staffs are very helpful and lovely alway pop and chat can't thank bar berchester enuff for all the help they do for my mam and everyone Elsa alway make sure there check up on them

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Treated with Dignity
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Review from E F (Husband of Resident) published on 15 December 2025 Submitted via Postal Card
Overall Experience
Cannot fault the care Pauline got at the home.

Every member of staff is very caring and could not be more helpful.

Reply from Gemma Rooney, General Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from J L (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card
Overall Experience

The care given to my dad has been great. All the staff are knowledgable about Dad's needs and are always able to answer and questions we may have. Visiting is no problem at any time of day and we are made very welcome.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carole A (Niece of Resident) published on 3 October 2025 Submitted via Website
Overall Experience

The resident I would like to mention has lived in springvale court for over 3 years and in that time there have been so many wonderful memories made thanks to the amazing staff who work there. Not least when they helped him celebrate his 57 th wedding anniversary with his beautiful late wife 2 years ago. He is thriving and so very happy in the place where everyone including family and visitors are made to feel welcome and are invited to join in with all the great activities on offer. I couldn't imagine a better, safer place for him to live out his later years. A big thank you to all the staff, you are amazing x.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joseph N (Son of Resident) published on 24 September 2025 Submitted via Postal Card
Overall Experience

The staff are really nice & welcoming & are really good with the people living there.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
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Treated with Dignity
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Review from G W (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card
Overall Experience

I am very grateful to the staff at Springvale Court for their care for Dad. He has been very settled and happy there, the staff are always cheerful and kind - thank you!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
Review from Elizabeth S (Daughter of Resident) published on 19 September 2025 Submitted via Website
Overall Experience
The very first time we walked into Springvale home i knew it was the best place for my mother, it felt so homely, welcoming and clean. Since moving into there (2 years ago ) she has had a new lease of life and is very happy. Every member of staff from the domestics to management are excellent, I can't fault them. The carers are so patient , friendly and understanding and always treat my mam with dignity and respect and they always have time for the residents and family members.

I feel happy and confident that my mam is being well cared for and is happy in her surroundings.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Review from K M (Daughter of Resident) published on 2 September 2025 Submitted via Website
Overall Experience

Absolutely disgusted in the way that the staff in this home treat my mam and the states she was in when I visited her they never engaged with her and let her sleep for 6 years in a recliner chair and not encourage her to sleep in her bed.

Reply from Feedback Team, The Feedback Team at Barchester Springvale Court Care Home

Thanks for taking the time to leave your review, we're sorry to learn you're unhappy with your experience with Springvale Court Care Home, particularly given how long your mam was with us. We're advised that your mam had a great relationship with the team at the home, and we're sorry to learn you...  

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Review from Danny O (Son of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience

All staff fantastic Mam is very happy since she came here everyone goes out there way to make her feel great

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from C C (Son of Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience

Throughout the month of June 2025 staff conducted themselves professionally and with a great attitude during a difficult time with my mother and events that unfolded. I have full confidence and trust that the staff will deal appropriately and in the best interest of my mother especially when I am unavailable.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Treated with Dignity
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Review from Diane E (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

My mam has recently came to Springvale few weeks ago she is waiting to be assessed on her needs, that are getting met at this care home, she really loves it here and made many friends had many activities through out her stay staff are lovely no faults at all with Springvale, the gardens are well kept. Before my mam came here she was not to happy but after staying here she has changed her full outlook much happier and hopefully she can stay

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Review from D O (Son of Resident) published on 21 July 2025 Submitted via Postal Card
Overall Experience

I find this place very happy excellent

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from Kevin L (Son of Resident) published on 17 June 2025 Submitted via Postal Card
Overall Experience
When visiting the staff are all very friendly and helpful, also they are really good with the residents, very caring, always keep my family updated on any issues with my mam, my mam seems very happy and comfortable there.

Thank you to all the staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lisa J (Daughter of Resident) published on 12 May 2025 Submitted via Website
Overall Experience
Springvale Court is a lovely home with friendly, caring, professional staff. My Mam recently moved in there and the welcome we received was second to none. Every single member of staff introduced themselves and made us so welcome with a tea tray and cakes. A nice touch. From the minute we arrived we knew it was the best home for her.
Mam has settled in well and we can now rest knowing she is safe and cared for. It's not an easy decision moving your parent into care, however they made a difficult time so much easier. The home pulled out all of the stops to get Mam moved in swiftly from a bad experience at another home. We can't thank them enough.

Without doubt this home is managed to an extremely high standard.

Reply from Jane Longstaff, Divisional Sales & Marketing Manager, NE & Scotland at Barchester Springvale Court Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Gavin J (Son of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

We have used Springvale for the past 18 month for Mam, and have always been very happy with all of the service's . Communication was excellent, and we have been impressed that any issues identified by Springvale with my mum's care have been raised speedily and dealt with. They were very good at keeping us informed. We would get a call even if she had the slightest injury. This is a very professional and efficient home and staff which has really took onboard the problems of my Mams illness. They took too her from day one, mam was very reluctant to go into a home, but we had no choice, but the lasses had her killing her self-laughing within 5 mins, tea and biscuits were served immediately. They were always ready with a kind word for her, they loved her like their own, Mam was very happy in there, and she loved the Lads & Lasses back with just as much enthusiasm, I'm so glad we found this home for Mam to enjoy her final months. The manager and her staff are angels in disguise xx

Reply from Jane Longstaff, DSM NE & Scotland at Barchester Springvale Court Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (10) & Events (0)

News
  • 29 Dec 2025

    After almost 5 years of continuous service at our home much-loved Home Administrator, Lorraine has decided to retire. Staff and residents sent Lorraine off in style with champagne (non-alcoholic) and...

  • 15 Nov 2025

    Staff, residents, relatives and the local community came together at Springvale Court to enjoy a Winter fayre that was held in the home’s grounds over the weekend. Springvale Court hosted...

  • 13 Oct 2025

    Our residents received special visits from their grandchildren and great grandchildren to celebrate Grandparents’ Day. They reminisced about stories from their childhood when they spent time with their own grandparents,...

Upcoming Events

There are no upcoming events for Barchester Springvale Court Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Springvale Court Care Home.

Meet the Team (6)

Gemma Rooney
Gemma RooneyJob Title General ManagerJoined 2014

My name is Gemma. I am the General Manager at Springvale Court. I have worked at Springvale Court since 2014 were I started as a care assistant. I have worked my way through my NVQs and have had many different roles in the home, including a Senior Care Worker and Deputy Manager.

I love working at Springvale Court, and my length of service with Barchester can demonstrate that I love working for the company.

I am a passionate and caring individual and enjoy my role, especially when I can spend time with the residents and families. My door is always open, and I am always willing to listen, offer advice and help any way that I can.

The most rewarding part of the job is seeing the residents happy and content at Springvale court.

Amy Scott
Amy ScottJob Title Deputy ManagerJoined 2017

My name is Amy. I am the Deputy Manager of Springvale Court care home. I joined Springvale Court in July 2017 and bring a wealth of experience to the role, having worked in health care for over 10 years. My passion is to help people, which is why I have developed my career within this sector. My personality is very approachable, so if you have any concerns or just need a general chit-chat, come and say hello!

I support the delivery of quality care and work closely with the General Manager - taking on leadership duties in their absence. I help with everything from ensuring care standards to motivating my team.

I am thoroughly enjoying this chapter in my career with Barchester and looking forward to continuing to support our lovely residents and staff in the home.

Jade Swindon
Jade SwindonJob Title Senior Care assistantJoined 2017

My name is Jade. I am a Senior Care worker at Springvale Court and have been working with the company since 2017.

I work across both communities and love spending time with the residents.

Mandy Dobson
Mandy DobsonJob Title Care AssistantJoined 2007

I am Mandy, a dedicated care staff member at Springvale Court. I started in 2007. I am passionate about caring for our residents, ensuring they feel valued, respected, and safe.

I have a passion for caring for those who are living with Dementia or other cognitive impairments, and I have taken on the role of Dementia Champion within the home. I am always there for the residents and families if they want to have a chat, feel worried or upset and will always be there to support you.

My commitment to the home over the years continues to inspire me every day to ensure the care that the residents receive is person-centred and to a high standard.

Ben Stewart
Ben StewartJob Title Care AssistantJoined 2021

I am Ben, a care assistant at Springvale Court. I joined the team in 2021. I joined the company with my identical twin brother, so you may feel like you are seeing double on some days.

I love my job at Springvale Court and have continued to develop with the support of my General Manager, who has encouraged me to sign up for the NVQ 3 in Health and Social Care, which I have just passed, and I am now training to be a senior carer within the home.

Rachel Kidd
Rachel KiddJob Title Housekeeping AssistantJoined 2019

Hello, my name is Rachel, and I am a housekeeper at Springvale Court. I have worked here since 2019. I love my job! No two days are the same. I love nothing more than a nice, clean home for all of our residents, families and colleagues.

I am also a trained Care Assistant to help when needed on a day shift, and you may see me in a green uniform more regularly from August, as I am starting to embrace the care role on a more permanent basis in order to deliver quality care to our residents, as this is something I am passionate about. I would highly recommend Barchester to anyone wanting to work in the care sector.

I love working at Springvale Court and enjoy each and every shift, spending time with the residents in the home

Frequently Asked Questions about Barchester Springvale Court Care Home

What types of Care is Barchester Springvale Court Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Springvale Court Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Barchester Springvale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Springvale Court Care Home to the centre of Gateshead?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Springvale Court Care Home to verify any information. View our terms and conditions. Barchester Springvale Court Care Home has an Enhanced Service -more info.