Barchester Springvale Court Care Home

Springwell Road, Wrekenton, Gateshead NE9 7AD
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9.8 76 Reviews
  • Barchester Springvale Court Care Home, Gateshead
Springvale Court is located in the Wrekenton area of Gateshead, on the site of the former Miners' Welfare Club, close to local shops and public transport links. It is a purpose built care home providing personalised residential and expert dementia care.

Sensitive care is delivered to those living with dementia in specialised Memory Lane Communities; designs within the home help people experiencing dementia to make sense of their surroundings through features such as sensory gardens, memory-prompting curios and rummage drawers - designed to engage people's attention and interest.

Residents have access to many on-site facilities including a hair and beauty salon and residents' garden, and those who live at the home are encouraged to partake in the many daily activities that are offered throughout the home and beyond. Typical activities including baking, craft sessions, music therapy and day trips.

The menu is varied and seasonally tailored. Food is freshly prepared by an excellent team of chefs, ensuring that residents' nutritional needs are met and that they enjoy a variety of dishes.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1159

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Springvale Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Rooney (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (40)

Barchester Springvale Court Care Home Reviews (76)

Total of 76, showing 21-40
9.8

Barchester Springvale Court Care Home has a Review Score of 9.8 (9.756) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Springvale Court Care Home has 76 reviews.

Overall Experience

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Date Published

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Review from Dawn W (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far my experience with Springvale Court Care Home has been excellent. The staff are all lovely. My dad has settled in very well here. I feel he is getting the care he needs. I know he is safe and there is no way he can get out. He is getting well fed and the food always looks really good and I know
he enjoys what he gets as he usually has seconds! Overall I am happy with Dad's care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sandie T (Cousin of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. The home is clean and tidy. The atmosphere is friendly. My cousin is being very well cared for. No problems at all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Andrea W (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old Mam has just been in Springvale for 2 weeks of respite care. We can't thank all the care staff and the home administrator for giving us the opportunity for a break. All the care staff made Mam very welcome and settled her into her short-term home so that we didn't have any worries about
going on holiday.
Her care was excellent. Springvale is so clean with great facilities and activities we can't fault the care at all. Mam especially enjoyed the activities that the Activities Coordinator had arranged and even came out with sparkly nails which she loved!
We really appreciated all that everybody did for Mam!
Thank You!

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J J (Husband of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found staff kind and very helpful, and so anything to help residents. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from H D (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Springvale Court for the last six years. In this time, she has always been treated with respect and dignity. Over recent months, her health has deteriorated, but her care has been excellent. All the staff, from the care manager to the cleaning staff, are so respectful.
Couldn't wish for a better place for my mother to end her life.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J L (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care and concern given to my mum most satisfying and reassuring. She is very well cared for, the facility is well equipped, and the staff very helpful and welcoming. Very satisfied.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lance J (Friend of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are kind and professional.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Janet W (Niece of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We liked this home for my aunt with dementia for several reasons. Firstly, it was very clean. Secondly, it was a nice size, not too big, and felt homely. Thirdly, they have a separate unit upstairs, so when her Alzheimer's progress, at least she will only have to go upstairs and well recognise the staff.
It has been a difficult time with Covid, but Barchester has sent regular emails to keep families involved.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J G (Daughter of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only moved into Springvale Court but I can't fault anything, especially the staff. The care so far has been excellent,

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from L K (Friend of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely helpful, friendly and welcoming my friend seems settled and happy, she is looked after well.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D R (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are caring towards my mam and supportive with family issues if any. Mam recently broke her hip and required hospital admission and operation then recovery, the staff were amazing and very attentive. I don't know anything about the food and drinks but the juices/tea and coffee trolley is always
about. I have not seen the activities in a while but I don't think mam would attend.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from E K (Friend of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just my second visit. The staff are very courteous and helpful. Seems a relaxing environment for residents.

Reply from Judith Tully, GM at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carole A (Niece of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was admitted into Springvale earlier this month. To say we were made welcome as a family is an understatement. The manager and staff have been absolutely amazing, making us feel at ease with everything and including us in decisions. As hard as it has been for my aunt, we feel we could not have
chosen anywhere better than Springvale Court. Thank you.

Reply from Judith Tully, GM at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Treated with Dignity

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Review from Susan W (Friend of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Judith Tully, GM at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Review from D D (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in really well. The staff are excellent with her and all her needs are met with satisfaction.

Reply from Judith Tully, GM at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Safety / Security

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Value for Money

Review from S K (Daughter of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very nice, competent, reliable and polite at all times. Nothing is too much for the staff. The staff are also very good at looking and caring for my mam. Can't fault the staff and residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

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Treated with Dignity

Food & Drink

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Safety / Security

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Value for Money

Review from Maureen F (Cousin of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since we are allowed back into the home the staff have been very friendly, they are working hard to keep everyone safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

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Treated with Dignity

Food & Drink

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Safety / Security

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Value for Money

Review from N W (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came in 5 days before lockdown in March. I felt guilty and worried about her. The staff reassured me and put up with me keep phoning. Mam is doing great, she is well looked after, safe and even better now we can have regular visits.

Reply from Judith Tully, GM at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C H (Sister-in-law of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found the staff pleasant and helpful. The visit during Covid was well organised and the visitor room is excellently done. Just lovely to see relatives at a depressing time.

Reply from Judith Tully, GM at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Care / Support

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Treated with Dignity

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Review from Alan R (Son-in-law of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law is happy and healthy and more importantly, content. All the staff I have come into contact with have been pleasant and efficient. My Mother-in-Law obviously likes the staff and trusts them. At 92 she looks healthier and content since taking up residence. I personally feel she is safe
and well looked after. I am kept up to date on her welfare.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Barchester Springvale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Barchester Springvale Court Care Home is calculated as follows: ( (176 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 225 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Springvale Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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