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Orchard Mews Care Home

Bentinck Road, Benwell, Newcastle upon Tyne, Tyne & Wear NE4 6UX
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Orchard Mews Care Home, Newcastle upon Tyne
Orchard Mews Care Home, Newcastle upon Tyne
Orchard Mews Care Home, Newcastle upon Tyne

Orchard Mews Care Home, located in the popular area of Benwell, provides personalised residential, nursing and dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, pub and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the...  

Care Provided by Orchard Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,415
Residential Dementia CareFrom £1,311From £1,442
Nursing CareFrom £1,520From £1,674

Contact Orchard Mews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie-Ann Roper(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (38)

Orchard Mews Care Home Reviews (112)

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9.7

Orchard Mews Care Home has a Review Score of 9.7 (9.676) out of 10, based on 15 reviews in the last 2 years. Over all time Orchard Mews Care Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from Paula D (Daughter of Resident) published on 29 September 2021 Submitted via Postal Card
Overall Experience

Man is very happy all the staff are very friendly and caring.

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Review from P A (Friend of Resident) published on 24 September 2021 Submitted via Postal Card
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Met by friendly, helpful staff, making you feel welcome.

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Review from Andrew B (Son of Resident) published on 1 July 2021 Submitted via Postal Card
Overall Experience

Staff are very kind and considerate, helpful and conscientious. I hope they're well paid.

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Review from Kevin B (Son of Resident) published on 1 July 2021 Submitted via Website
Overall Experience

At this moment in time due to the pandemic that we are all living with, it is difficult to give a full review of Orchard Mews, because we as family members are not allowed into the building. But what I can say is that my mother started her stay at Orchard Mews at the beginning of June 2021, she was introduced to and made welcome by the staff and managers straight away, shown around and saw a room that was available to her. This put her at ease and made her transition into care as helpful and painless as possible. After having to quarantine for two weeks my mam has said that she is happy to be there, which give us as family, peace of mind that she is being looked after.

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Review from G J (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card
Overall Experience

My mam has just moved into palliative care, and the staff could not be nicer or more helpful. They are very fond of my mam and have gone out of their way to make sure she is comfortable, and we are well informed at every step.

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Review from Colin D (Son-in-law of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

My mother in law was discharged into Orchard Mews following a long hospital admission. The staff have been fantastic, they have been very supportive throughout. The manager has gone above and beyond to help my mother in law settle in. All of the staff have been very caring, supportive and professional. The nursing assistants have also been fantastic. The staff are amazing and very caring throughout.

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Review from J D (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

My mum was discharged from hospital to Orchard Mews Care Home as Covid-19 had caused havoc with her health and left her unable to care for herself, needing 24-hour care. The staff have been excellent, the manager could not do enough to ensure mum settled safely into her new home, she has been continuously been very supportive- staying above her leaving time on several occasions when mom was unwell. The entire care home has been fantastic- very caring and supportive with mum and our entire family. Massive thank you to the manager and her carers.

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Review from Ann B (Daughter of Resident) published on 19 April 2021 Submitted via Website
Overall Experience

I went to Orchard Mews on 13/04/2021 to visit my mam, we had a lovely time we sat in the sunshine for 45 mins and my mam thought it was wonderful as she had not been outside for over a year. The staff at Orchard Mews are so incredible for they have gone beyond their duties for the residents. From the Manager to all the staff I think they are great we are going to visit our mam on 20/04/2021 outside and we can't wait as it been a long time since all three of us have been together. Now just waiting until we can take her out for the day. Once again I must say we are so happy with the staff I would recommend this home to anyone.

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Review from Christine F (Daughter of Resident) published on 18 March 2021 Submitted via Website
Overall Experience

My dad has been a resident since September 2020. It has been very difficult not being able to see dad during lockdown but I would like to praise the staff for the care they have given to him. Whenever I have rung the home, the staff have always been polite, kind and helpful, updating me on dad’s health and well being. The manager is extremely approachable and always available to answer any queries. It is clear that the residents' well being and happiness is at the core of what she does. She has lately been great at organising regular visits now that they are allowed again. I am very grateful to the caring team who work there for giving me peace of mind that my dad is being well cared for during these difficult times.

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Review from Alan D (Resident / Service User) published on 9 March 2021 Submitted via Website
Overall Experience

I moved to this home in September and from day one I have been looked after really well. They have made me feel welcome, nothing is too much trouble they take care of all of my needs. This past year has been hard as I haven’t been able to see my family just like everyone else in the home but all the staff have done their best and kept morale up amongst the residents. I liked to praise a member of staff who works in the office for going out of her way to help me with a problem that I had which was much appreciated, she is a star and that goes for the rest of the team. I hope to have many happy years to come living in this care home.

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Review from Gill S (Daughter of Resident) published on 7 December 2020 Submitted via Website
Overall Experience

My father has been a resident at Orchard Mews for 12 months. During this time he has received first-class care from the manager and her team of caring, compassionate, and dedicated staff. Lockdown has presented many challenges for the home, residents and families. Throughout this time I have stayed in touch with my father by phone and garden visits which were a great success. My father is doing very well and remains in good spirits. I have been kept updated by letter and telephone calls from the manager, which is greatly appreciated. It is a huge relief to know my father is safe, well and receiving fantastic care at Orchard Mews which has a lovely, homely atmosphere. Highly recommend.

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Review from Mandy N (Granddaughter of Resident) published on 4 December 2020 Submitted via Website
Overall Experience

My family and I would like to commend this care home. The staff and care is absolutely outstanding. These last few months have been challenging, as it has for all the residents and staff, but it has been particularly challenging for my grandfather. Reasons being that there is a language barrier. Normally, there would be family visiting every day but obviously, Covid hasn't allowed this to happen. Despite all this, the leadership and the staff have been absolutely supportive. They have kept us updated with how Grandad is, and have sent lots of fab pictures of him throughout the day. This has been to keep us assured that Grandad is settled and being cared for well by the excellent team! We, as a family would like to say a truly 'massive' thanks to the excellent team (and leadership) of the care home. They demonstrate compassion and empathy and despite the communication barriers, they do everything to keep my Grandad settled and content. You're all amazing and should all be very proud.

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Review from Linda (Daughter of Resident) published on 4 December 2020 Submitted via Website
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I just wanted to say a massive thank you to all the staff at Orchard Mews Care Home. My mam has been a resident there for 18 months. She is well looked after and kept clean safe and warm, which is all we can ask for especially in these difficult times. Her room is situated on the ground floor so our family have been lucky as we've been able to see mam through her window which gave us peace of mind. Nothing has been a problem for the staff when we have rung and asked for an update on mam or to speak with her on the phone. The manager and all the staff deserve all the praise for looking after our loved ones and keeping them safe.

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Review from Jan C (Daughter-in-law of Resident) published on 3 December 2020 Submitted via Website
Overall Experience
My father-in-law came to Orchard Mews during the first lockdown. I am so grateful for the care he has received from the manager and the team.
It's hard not being able to visit him but when we have been able to its been lovely to see how settled he is and the interaction with the staff.

I wouldn't hesitate to recommend Orchard Mews.

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Review from Joanna S (Sister of Resident) published on 17 November 2020 Submitted via Website
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My Brother moved here in September. The staff are fantastic, really friendly. I can honestly say that he is well looked after and my brother is a lot happier which puts my mind at ease. Nothing seems to be too much trouble and they treat my brother as one of their family. I think they're doing a great job in these uncertain times. I would highly recommend this Care Home to friends and family.

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Review from Jackie Y (Daughter of Resident) published on 11 November 2020 Submitted via Website
Overall Experience
Orchard Mews staff have worked really hard during this difficult time with Covid. They have risen to the challenge of keeping all our relatives safe and well looked after. It takes a special group of people to look after those that need significant support and exhibit challenging behaviours at times. Keeping them all occupied and entertained during lockdown will have been an enormous task.
Coping with all the extra demands associated with Covid restrictions, wearing of PPE, Covid tests and isolating have all been factors that staff have had to deal with to keep our relatives safe and cared for.

I have only seen my father once since March 2020, due to Covid, but I do feel confident that he is being very well looked after by the whole team. Thank you.

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Review from Michael C (Son of Resident) published on 14 October 2020 Submitted via Website
Overall Experience

My mother died at the age of 92, comfortably and peacefully. During the last years of her life she was cared for by the incredible staff of Orchard Mews, who kept her nourished, healthy and happy. Every interaction with the staff which I had left me with the impression that they were not employees...that would be an insult. It was easy to see that they genuinely cared about the people they looked after and always went the extra mile to demonstrate their vocation and devotion to their profession. I can only offer my sincere gratitude for their kindness and love to my mother. I cannot recommend them more highly.

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Review from H M (Son of Resident) published on 25 September 2020 Submitted via Postal Card
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Orchard Mews staff look after my mother as if she is their mother, they laugh with her keeping her spirits up and give fantastic care and support at all times. I have no problem in recommending Orchard Mews Care Home to friends, family and anyone else who may need excellent care in the future.

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Review from D M (Daughter-in-law of Resident) published on 25 September 2020 Submitted via Postal Card
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The staff at Orchard Mews are fantastic. Nothing is a problem, they go above and beyond looking after my mother-in-law through this very hard time, we know she's in excellent care.

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Review from Rebecca B (Granddaughter of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

I can't thank the staff at Orchard Mews enough for the top class personal care they have provided to my Nana. Thank you for being there when we're not allowed to be and treating her like your own family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (21) & Events (0)

News
  • 06 Jan 2026

    Residents and colleagues at HC-One’s Orchard Mews Care Home in Benwell, Newcastle upon Tyne, were delighted to welcome Dame Chi Onwurah, MP for Newcastle upon Tyne Central and West, for...

  • 03 Dec 2025

    HC-One’s Orchard Mews Care Home in Benwell, Newcastle upon Tyne, is delighted to announce its upcoming Christmas Fair on Saturday 6 December 2025, welcoming residents, families and the wider community...

  • 03 Dec 2025

    HC-One’s Orchard Mews Care Home in Benwell, Newcastle upon Tyne, is delighted to announce its upcoming Christmas Fair on Saturday 6 December 2025, welcoming residents, families and the wider community...

Upcoming Events

There are no upcoming events for Orchard Mews Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Orchard Mews Care Home.

Meet the Team (0)

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