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Orchard Mews Care Home

Bentinck Road, Benwell, Newcastle upon Tyne, Tyne & Wear NE4 6UX
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Orchard Mews Care Home, Newcastle upon Tyne
Orchard Mews Care Home, Newcastle upon Tyne
Orchard Mews Care Home, Newcastle upon Tyne

Orchard Mews Care Home, located in the popular area of Benwell, provides personalised residential, nursing and dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, pub and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the...  

Care Provided by Orchard Mews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,415
Residential Dementia CareFrom £1,311From £1,442
Nursing CareFrom £1,520From £1,674

Contact Orchard Mews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie-Ann Roper(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (38)

Orchard Mews Care Home Reviews (112)

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9.7

Orchard Mews Care Home has a Review Score of 9.7 (9.676) out of 10, based on 15 reviews in the last 2 years. Over all time Orchard Mews Care Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from David D (Son of Resident) published on 27 July 2023 Submitted via Postal Card
Overall Experience

I am very happy with the level of care that my mother has received. The staff are friendly and caring. There is a good range of food provided and the environment is clean. I feel comfortable knowing that she is in their care.

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Review from Janet C (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card
Overall Experience

The manager and the team are amazing, providing a caring, family environment in Orchard Mews for the residents and also families. Can't thank the manager enough for the support she gave me this month when I worried Mam wouldn't make her granddaughter's wedding day. She just sorted it, getting Mam ready and getting her to the venue. One very happy bride. Knowing they are there to support us all means so much.

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Review from Shirley B (Niece of Resident) published on 9 May 2023 Submitted via Postal Card
Overall Experience

My aunt has been in the home for a number of years, and the staff have always done their best to make sure she is happy and well cared for.

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Review from Tracy H (Daughter of Resident) published on 5 April 2023 Submitted via Postal Card
Overall Experience

Excellent personal care. Seen a great difference in my mam - a huge improvement in her speech and well-being. I can't thank the staff enough; they have gone above and beyond with her care. It's the first time in two years I've seen my mam fully clothed and in a chair watching TV. It was like getting a bar of gold to see this, and it is down to your staff.

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Review from Helen J (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card
Overall Experience

My dad moved to Orchard Mews last October but sadly passed away on 1st March. In the few months, he was there, he was extremely well looked after. The staff cared for him with dignity and respect. He was always clean and happy, his room clean and tidy, and his clothes were always ironed and hung up nicely. Dad was taken out on the bus and enjoyed all the entertainment. I would like to thank the staff for making my dad's last month's happy one.

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Review from C A (Wife of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience

My husband was transferred to Orchard Mews on 07.02.23 from the hospital, where he slept most of the time, often never waking during my visits. He has many medical problems, unable to walk or speak due to Parkinsons' Disease, is doubly incontinent and needs Dialysis three times per week. The day after being welcomed by the staff, he was dressed in his own clothes, sitting up in bed trying to talk and recognise me. The change in his was amazing. The staff have helped him to sit in a chair and even go to day rooms as he is unable to get out of bed unaided. The staff interact with him and often calls into his room just to say hello. I feel for the first time since May 22, I can relax knowing he is being well cared for by the wonderful staff at Orchard Mews.

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Review from Kate J (Daughter of Resident) published on 6 March 2023 Submitted via Website
Overall Experience
My dad was discharged to this facility from the hospital. He was admitted as bed bound and requiring all care. He has been there less than a month, and through regular interactions, medication given on time, and TLC, he has greatly improved. He has been up in a chair, spent time in the dayroom, is able to feed himself and recognises when he needs to go to the toilet. The improvement I have seen is amazing, and I cannot thank the staff enough for their genuinely caring nature.
Management and staff on the floor have all taken the time to listen to us, and I have seen new steps being developed in his care plan to encourage his independence.

All of the staff are friendly and helpful.

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Review from Rose M (Wife of Resident) published on 1 March 2023 Submitted via Postal Card
Overall Experience

My husband went into Orchard Mews in September 2022, he had been in two different care homes in the past three years but on entering Orchard Mews, he seemed to be more relaxed and settled within a couple of days of entering. I was so relieved because he has been showing signs of stress and anxiety but that soon disappeared and he seemed more relaxed than he had been in a long time which took a lot of worry off of me. I can't praise Orchard Mews Care Home staff enough as they are all committed and caring and I knew my husband would be treated with the kindness and dignity he deserved and they provided that care.

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Review from Paula B (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

Orchard Mews is an excellent care home. The care given to my father is wonderful. I am so grateful that the staff go the extra mile to care for Dad. Thank you!

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Review from Margaret R (Sister of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

I am so grateful to all the management and staff at Orchard Mews Care Home for their care and kindness towards all the patients and also for keeping the family up to date with all the latest information that is going on at Orchard Mews. Our sincere thanks to all.

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Review from Karen L (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card
Overall Experience
The staff at Orchard Mews are the finest care team. They give my mam the highest quality of care, patience and friendships. They are an extension of our family and give us great peace of mind that Mam is in their care.
Today, when I visited, I was in awe at the fantastic job the staff had done with regard to her room.

Mam is blind, so she can be a bit messy, but her room today had, had a deep clean, and it was immaculate, even in her drawers and wardrobe. I hope when I need to go into residential care, it has the same high standards and quality of care that my mother receives.

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Review from Barry M (Son of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

The home did a great job of the Christmas decrotation; it felt just like home. The two ladies on Xmas morning were absolutely wonderful. Mam looked great, and I am sure she had a wonderful day. Thank you to everyone at Orchard Mews.

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Review from Amanda C (Daughter of Resident) published on 28 October 2022 Submitted via Website
Overall Experience
Orchard Mews looked after our Mum from June 2021 until her death in September 2022.
The care she received during her time at Orchard Mews was second to none. The staff who looked after her were amazing.
Towards the end of Mum's life she was treated with such dignity, respect and love.
The team at this home are led from the top by a devoted care home manager. The values she holds are passed down to her staff and its so evident that they really care about the people they look after.
In the last days of Mum's life we, as a family, were supported and looked after so well too.

We cannot thank them enough for their care, support and love to our Mum and ourselves.

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Review from Lynn C (Daughter of Resident) published on 22 August 2022 Submitted via Postal Card
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My mam recently passed away after spending the last two years of her life in Orchard Mews. Right from the start, we just knew she was in the right place - it was;t a care home, it was her home.

These few words aren't and never will be enough to try and describe how grateful we were for her care right up to the very end. Every member of staff says they are just doing their jobs! That's rubbish! They all go above and beyond just doing their jobs! We can never thank them enough. The team at Orchard are second to none.

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Review from G B (Daughter of Resident) published on 21 June 2022 Submitted via Website
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The manager and the team have been fantastic settling my mother into her new residence. The place is spotlessly clean staff seem happy.

Although I know my mum is keen to get out on activities the manager is really trying to make this happen. So far so good at Orchard Mews and I really hope my mum can enjoy her new home.

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Review from Sarah R (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card
Overall Experience

This is a care home that really does care. Each resident is treated as an individual, and every member of staff, from the manager down, is excellent at meeting the needs and caring for all. The home has a lovely, friendly feel, much laughter. After bad experiences elsewhere, our family now knows that our mum is loved and cared for as she deserves.

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Review from Jennifer R (Granddaughter of Resident) published on 23 February 2022 Submitted via Website
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The care that your loved one is given when they are dying is as important as when they are healthy and enjoying life. My nana was not in the care of the home for very long when she needed end of life care. The respect and genuine understanding of the manager and her team for what my nana needed, and also what we needed, during this time was amazing and helped us through the most difficult of times. This is a home ran by a team that is both highly professional but also very human. I wish my nana had longer living at this wonderful home. I am so grateful that she was able to spend her last days being looked after here with her family beside her.

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Review from A S (Daughter of Resident) published on 10 February 2022 Submitted via Postal Card
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The care Orchard Mews Care Home for my Mum and Dad is wonderful. Lovely staff - I feel my parents are all in good hands.

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Review from Jacqueline H (Friend of Resident) published on 6 December 2021 Submitted via Website
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My friend has been in Orchard Mews Care Home, coming up to 4 years. Staff and management are very friendly and approachable if you have any concerns they are willing to help you. The home itself is lovely and clean. I would recommend this care home. Food is lovely.

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Review from Richard G (Brother of Resident) published on 2 November 2021 Submitted via Website
Overall Experience

Whenever I have contacted the staff at the care home I have found them friendly, helpful and very efficient. My brother received every care that could be provided and I believe he was very happy with that care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (21) & Events (0)

News
  • 06 Jan 2026

    Residents and colleagues at HC-One’s Orchard Mews Care Home in Benwell, Newcastle upon Tyne, were delighted to welcome Dame Chi Onwurah, MP for Newcastle upon Tyne Central and West, for...

  • 03 Dec 2025

    HC-One’s Orchard Mews Care Home in Benwell, Newcastle upon Tyne, is delighted to announce its upcoming Christmas Fair on Saturday 6 December 2025, welcoming residents, families and the wider community...

  • 03 Dec 2025

    HC-One’s Orchard Mews Care Home in Benwell, Newcastle upon Tyne, is delighted to announce its upcoming Christmas Fair on Saturday 6 December 2025, welcoming residents, families and the wider community...

Upcoming Events

There are no upcoming events for Orchard Mews Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Orchard Mews Care Home.

Meet the Team (0)

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