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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Review from M L (Brother of Resident) published on 17 May 2022 Submitted via Postal Card
Overall Experience

A smart, presentable and professional feel in Sheraton Court. The rooms are pristine, and the staff are approachable and friendly. Importantly, the atmosphere here is pleasing and reassuring.

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Review from Justine R (Granddaughter of Resident) published on 17 May 2022 Submitted via Postal Card
Overall Experience

Staff are very friendly and go the extra mile for the service users. My grandad is happy being here.

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Review from David H (Son-in-law of Resident) published on 17 May 2022 Submitted via Postal Card
Overall Experience

Staff are alwats very pleasant and maintain a high standard of care for my father-in-law. Premises are immaculately clean, and facilities are first class. Overall, this is a five-star establishment in all ways.

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Review from P F (Son-in-law of Resident) published on 4 May 2022 Submitted via Postal Card
Overall Experience

A very welcoming home, immaculately clean. All staff are kind, friendly and so helpful. Staff have a lovely rapport with the residents and visitors, always happy to help even though their job would be very difficult at times.

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Review from L J (Granddaughter of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Sheraton Court is home from home. Beautifully decorated, and immaculately clean. My nana looks so happy and said she feels safe and loves the staff and her toast in the morning. Food is very good, Nana said. There is always a warm, welcoming atmosphere. My nana enjoys her dancing, music, bingo and her room. A big thank you to all staff.

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Review from A V (Husband of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Sheraton Court and all its staff are amazing. Cannot thank them enough for providing a safe, extremely pleasant and loving environment for my wife. The rooms are perfect, all needs are taken care of. Thank you all so much.

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Review from D V (Son of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

My mother moved here from another care home. She has improved so much in the short time she has been here, thanks to the lovely, caring and thoughtful staff. She clearly enjoys the activities and company of the staff and other residents.

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Review from R M (Daughter of Resident) published on 26 April 2022 Submitted via Postal Card
Overall Experience

My nana moved to Sheraton Court from another care home, and she is much happier here. She tells me all the things she has been doing, such as baking, painting and dancing. The carers speak to Nana in such a friendly and caring way and encourage her to get involved with the activities, and this has helped her so much.

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Review from C H (Granddaughter of Resident) published on 26 April 2022 Submitted via Postal Card
Overall Experience
Lovely home.
My nana really likes it here.
Staff are so helpful and friendly.

Such a lovely place.

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Review from S B (Granddaughter of Resident) published on 25 April 2022 Submitted via Postal Card
Overall Experience

Such a lovely place. Rooms, communal areas excellent. Nan seems so happy and settled, was a pleasure to see. The staff, administration staff and manager are all very professional and caring to the residents and their families. Lots of activities for residents to take part in. Nothing too much trouble for the staff; they are all so willing to help in any way possible.

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Review from K H (Daughter of Resident) published on 14 April 2022 Submitted via Postal Card
Overall Experience

Very lovely place, very homely. Staff are so caring and seem to go above and beyond what is expected. They speak to my mam in such a friendly and respectful way. I can't fault the lovely staff or the care Mam is receiving. Mam's room is cosy and warm. The home is clean and bright. Such a lovely place!

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Review from Susan M (Niece of Resident) published on 18 March 2022 Submitted via Postal Card
Overall Experience

I'm very pleased with my choice of this home - Sheraton Court - for my aunt. The staff go above and beyond with care and kindness. The manager is very friendly and helpful. The jewel in the crown is the visits coordinator; she's a gem, as is the manager who sees to visits.

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Review from Emma S (Resident / Service User) published on 10 March 2022 Submitted via Postal Card
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I really like it here, wouldn't move from here, and have a lovely flat, but I like it a lot here.

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Review from Nick S (Friend of Resident) published on 8 March 2022 Submitted via Postal Card
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I have a friend that resides in Sheraton Court. The staff are very helpful, approachable and willing to go that extra mile.

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Review from Christine F (Friend of Resident) published on 8 March 2022 Submitted via Postal Card
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On visiting the home, found it was very clean and tidy. The staff were very helpful ad approachable. The person I visited seemed very happy and contented to be there.

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Review from Nicole B (Friend of Resident) published on 7 March 2022 Submitted via Postal Card
Overall Experience
My friend lives in Sheraton.
Staff are also helpful.
Place is very clean.

Staff always willing to help, and everyone is extremely friendly.

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Review from Damon B (Grandson of Resident) published on 2 March 2022 Submitted via Website
Overall Experience
Just been to see my grandmother at Sheraton Court to celebrate her 108th Birthday. Notwithstanding the Covid-19 restrictions that are necessary, it was lovely to see her and to witness the excellent effort from all at the home to make her day so special.
This is such a wonderful, special care home with a lovely, friendly atmosphere that's generated by the first-class staff. The whole place is light, modern and airy, such a contrast to many homes I've had occasion to visit elsewhere.

My gran moved out of her bungalow and into Sheraton Court when she was 105 and is totally at home. She's well looked after, loves the staff, and the staff love her. That's obvious from every contact we have.

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Review from Lynne J (Daughter of Resident) published on 17 February 2022 Submitted via Website
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I would just like to say what a wonderful place Sheraton Court is. It is very clean, and the atmosphere is great. The staff are always amazing, but during these difficult times, they went above and beyond keeping us updated about everything that was happening with Mam. We are so thankful that our Mam is looked after so well, with dignity, love and humour, that makes Sheraton Court the very special place it is. I was able to visit Mam in her room today for the first time in forever. Thank you all so much for everything you do!

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Review from Honor H (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card
Overall Experience

Sheraton Court - absolutely brilliant in all aspects. We are so fortunate to have our mum spend the rest of her days in such a wonderful, caring environment. Our peace of mind speaks volumes. Mum's individual needs/requests are met without hesitation. We are kept informed of any incidents/problems, of which there have been few. Covid restrictions have been "cruel" but obviously necessary for all concerned. The lack of open visits has been difficult but handled well. Phone calls to Mum have generally been, "I'm busy so can't talk long" speaks volumes. Obviously socialising well. The continued care/kindness/empathy given to Mum and shown to us as a family is second to none.

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Review from Jan L (Daughter-in-law of Resident) published on 27 December 2021 Submitted via Website
Overall Experience

I find it unacceptable that we are still expected to visit Mum, a very frail old lady, in what effectively is a shed at the back of the home, in the middle of winter, and she is wheeled out in freezing temperatures. There is more risk of pneumonia than Covid if everyone is jabbed and had their booster. I am allowed to visit my own mum, in her own room, at any time without an appointment. We are tested on the way in.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Sheraton Court Care Home

At Sheraton Court, we always endeavour to meet the individual need of each resident dependant on their personalised care plan. Resident’s visits can take place in either the luxury heated visiting suit or in the resident’s own bedrooms. All visits need to be booked via our internal booking system....  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.