
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Care Provided by Sheraton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Hollie Rhodes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (20)
Sheraton Court Care Home Reviews (265)
Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 265 reviews.
A smart, presentable and professional feel in Sheraton Court. The rooms are pristine, and the staff are approachable and friendly. Importantly, the atmosphere here is pleasing and reassuring.
Staff are very friendly and go the extra mile for the service users. My grandad is happy being here.
Staff are alwats very pleasant and maintain a high standard of care for my father-in-law. Premises are immaculately clean, and facilities are first class. Overall, this is a five-star establishment in all ways.
A very welcoming home, immaculately clean. All staff are kind, friendly and so helpful. Staff have a lovely rapport with the residents and visitors, always happy to help even though their job would be very difficult at times.
Sheraton Court is home from home. Beautifully decorated, and immaculately clean. My nana looks so happy and said she feels safe and loves the staff and her toast in the morning. Food is very good, Nana said. There is always a warm, welcoming atmosphere. My nana enjoys her dancing, music, bingo and her room. A big thank you to all staff.
Sheraton Court and all its staff are amazing. Cannot thank them enough for providing a safe, extremely pleasant and loving environment for my wife. The rooms are perfect, all needs are taken care of. Thank you all so much.
My mother moved here from another care home. She has improved so much in the short time she has been here, thanks to the lovely, caring and thoughtful staff. She clearly enjoys the activities and company of the staff and other residents.
My nana moved to Sheraton Court from another care home, and she is much happier here. She tells me all the things she has been doing, such as baking, painting and dancing. The carers speak to Nana in such a friendly and caring way and encourage her to get involved with the activities, and this has helped her so much.
My nana really likes it here.
Staff are so helpful and friendly.
Such a lovely place.
Such a lovely place. Rooms, communal areas excellent. Nan seems so happy and settled, was a pleasure to see. The staff, administration staff and manager are all very professional and caring to the residents and their families. Lots of activities for residents to take part in. Nothing too much trouble for the staff; they are all so willing to help in any way possible.
Very lovely place, very homely. Staff are so caring and seem to go above and beyond what is expected. They speak to my mam in such a friendly and respectful way. I can't fault the lovely staff or the care Mam is receiving. Mam's room is cosy and warm. The home is clean and bright. Such a lovely place!
I'm very pleased with my choice of this home - Sheraton Court - for my aunt. The staff go above and beyond with care and kindness. The manager is very friendly and helpful. The jewel in the crown is the visits coordinator; she's a gem, as is the manager who sees to visits.
I really like it here, wouldn't move from here, and have a lovely flat, but I like it a lot here.
I have a friend that resides in Sheraton Court. The staff are very helpful, approachable and willing to go that extra mile.
On visiting the home, found it was very clean and tidy. The staff were very helpful ad approachable. The person I visited seemed very happy and contented to be there.
Staff are also helpful.
Place is very clean.
Staff always willing to help, and everyone is extremely friendly.
This is such a wonderful, special care home with a lovely, friendly atmosphere that's generated by the first-class staff. The whole place is light, modern and airy, such a contrast to many homes I've had occasion to visit elsewhere.
My gran moved out of her bungalow and into Sheraton Court when she was 105 and is totally at home. She's well looked after, loves the staff, and the staff love her. That's obvious from every contact we have.
I would just like to say what a wonderful place Sheraton Court is. It is very clean, and the atmosphere is great. The staff are always amazing, but during these difficult times, they went above and beyond keeping us updated about everything that was happening with Mam. We are so thankful that our Mam is looked after so well, with dignity, love and humour, that makes Sheraton Court the very special place it is. I was able to visit Mam in her room today for the first time in forever. Thank you all so much for everything you do!
Sheraton Court - absolutely brilliant in all aspects. We are so fortunate to have our mum spend the rest of her days in such a wonderful, caring environment. Our peace of mind speaks volumes. Mum's individual needs/requests are met without hesitation. We are kept informed of any incidents/problems, of which there have been few. Covid restrictions have been "cruel" but obviously necessary for all concerned. The lack of open visits has been difficult but handled well. Phone calls to Mum have generally been, "I'm busy so can't talk long" speaks volumes. Obviously socialising well. The continued care/kindness/empathy given to Mum and shown to us as a family is second to none.
I find it unacceptable that we are still expected to visit Mum, a very frail old lady, in what effectively is a shed at the back of the home, in the middle of winter, and she is wheeled out in freezing temperatures. There is more risk of pneumonia than Covid if everyone is jabbed and had their booster. I am allowed to visit my own mum, in her own room, at any time without an appointment. We are tested on the way in.
At Sheraton Court, we always endeavour to meet the individual need of each resident dependant on their personalised care plan. Resident’s visits can take place in either the luxury heated visiting suit or in the resident’s own bedrooms. All visits need to be booked via our internal booking system....
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 29 Jan 2026
Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
- 05 Dec 2025
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
Accreditations
There are no accreditations posted yet for Sheraton Court Care Home.
Meet the Team (1)

Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.