Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 259 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (259)

9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.752) out of 10, based on 51 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 259 reviews.

Overall Experience
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  • 25
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Date Published
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Reviewer Connection to Sheraton Court Care Home
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Total of 259, showing 141-160
Review from Marian C (Sister of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff have been brilliant with my sister's end of life care.
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Review from J S (Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really like all the staff and cannot get better. I'm really going to enjoy going into my own house, but I would come back to Sheraton Court and love it here.
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Review from L B (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very appreciative of allowing us compassionate visitation.
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Review from Sandra C (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came into Sheraton Court over a year ago during the lockdown. He has settled in brilliantly and loves all the staff. He enjoys the activities and having his coffee and biscuits. He is really happy, and even when we take him out for a visit, he talks about the staff, never has a problem when we
bring him home. Everyone is very approachable, understanding and outs my dad's needs first.
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Review from Dan W (Son of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been unable to visit my mum for over 18-months, my family and I were overwhelmed by the kindness shown by the staff towards us. Two ladies showed enormous empathy. I feel enormous relief having seen Mum looking so well that she is in the best place possible and being cared for by such kind and
caring people. Truly sincere thanks to you all.
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Review from Ann S (Daughter of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy how everything is going at present. Mum is a lot more settled and making friends since she moved downstairs.
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Review from H H (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would have no hesitation whatsoever in recommending this care home. Staff at whatever level are extremely professional and very helpful. It is obvious how the care for the residents, under at times, extreme difficulties. I have complete trust in staff dealing with Mums health and her well-being.
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Review from J J (Daughter-in-law of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this care home excellent in every way possible over the years I have been coming here.
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Review from F E (Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy at Sheraton Court.
Staff are lovely.
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Review from S R (Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy in this lovely home.
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Review from Adele B (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The system used in the care home is perfect. I would love to go into the room where my dad lives, but sticking to the guidelines is just as good.
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Review from S K (Daughter-in-law of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, friendly home. Staff can't do enough to help and have seen a big improvement in her already and only been four weeks- fantastic.
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Review from Dean K (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After four weeks and limited contact due to Covid, very helpful and accommodating staff. Very obliging and considerate and cannot do enough for us. Very appreciative knowing Mum is safe and well looked after.
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Review from John M (Son-in-law of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home always kept in a clean and tidy condition. Staff friendly and take good care of the residents' needs.
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Review from S S (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I realise how difficult this past year has been for everyone, carers etc, but they have kept us informed about our loved one every step of the way, for which I and the family are very grateful. You are doing a great job.
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Review from Sheila W (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From what I can see it seems very nice, but since my mum has been here, Covid has been preventing me from getting in.
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Review from Hazel A (Wife of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He was well cared for.
The staff are excellent.
Home well presented.
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Review from Betty S (Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the staff.
I'm very happy.
I would like to stay permanently if I can.
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Review from Jackie B (Wife of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that the staff and management are marvellous and caring. I am kept in touch about him, and he is happy here.
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Review from L H (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well organised.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Sheraton Court Care Home is calculated as follows: ( (497 Excellents x 5) + (86 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.