Search...

Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
HC-One Logo
Jobs
Sheraton Court Care Home logo
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

Submit a Review
9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Sheraton Court Care Home
Loading...
Showing 265 reviews matching selected criteria
Review from Carl B (Son of Resident) published on 12 November 2021 Submitted via Website
Overall Experience

mI am absolutely delighted with the care provided for my Mother. I do not live or work in the town, and therefore, need to prearrange my weekly visits well in advance. The staff could not be more helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan H (Resident / Service User) published on 21 October 2021 Submitted via Postal Card
Overall Experience
I'm living at Sheraton.
All staff extremely good at their job.

Happy days!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian H (Husband of Resident) published on 21 October 2021 Submitted via Postal Card
Overall Experience

Sheraton Court is a shining example of everything a care home should be. The staff are outstanding in every way, caring, professional, hardworking and extremely friendly. Thank you all so very much for the care you showed to my wife.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 19 October 2021 Submitted via Postal Card
Overall Experience

Staff and management all work as a team, and I'm so pleased I choose Sheratiion for my mam to spend the rest of her days with amazing staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J J (Daughter-in-law of Resident) published on 11 October 2021 Submitted via Postal Card
Overall Experience

All staff and managers are very helpful in all aspects of care, cleanliness and well being of clients and understanding of families when things happen.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary S (Wife of Resident) published on 14 September 2021 Submitted via Postal Card
Overall Experience

The manager and all staff were really caring and respectful to my husband. I couldn't have wished for him to be anywhere else but Sheraton Court Care Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marian C (Sister of Resident) published on 10 September 2021 Submitted via Postal Card
Overall Experience

The care staff have been brilliant with my sister's end of life care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Resident / Service User) published on 10 September 2021 Submitted via Postal Card
Overall Experience

Really like all the staff and cannot get better. I'm really going to enjoy going into my own house, but I would come back to Sheraton Court and love it here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card
Overall Experience

Very appreciative of allowing us compassionate visitation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra C (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card
Overall Experience

My dad came into Sheraton Court over a year ago during the lockdown. He has settled in brilliantly and loves all the staff. He enjoys the activities and having his coffee and biscuits. He is really happy, and even when we take him out for a visit, he talks about the staff, never has a problem when we bring him home. Everyone is very approachable, understanding and outs my dad's needs first.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dan W (Son of Resident) published on 2 August 2021 Submitted via Postal Card
Overall Experience

Having been unable to visit my mum for over 18-months, my family and I were overwhelmed by the kindness shown by the staff towards us. Two ladies showed enormous empathy. I feel enormous relief having seen Mum looking so well that she is in the best place possible and being cared for by such kind and caring people. Truly sincere thanks to you all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann S (Daughter of Resident) published on 27 July 2021 Submitted via Postal Card
Overall Experience

Happy how everything is going at present. Mum is a lot more settled and making friends since she moved downstairs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H H (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

Would have no hesitation whatsoever in recommending this care home. Staff at whatever level are extremely professional and very helpful. It is obvious how the care for the residents, under at times, extreme difficulties. I have complete trust in staff dealing with Mums health and her well-being.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J J (Daughter-in-law of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

I have found this care home excellent in every way possible over the years I have been coming here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F E (Resident / Service User) published on 8 June 2021 Submitted via Postal Card
Overall Experience
I'm very happy at Sheraton Court.

Staff are lovely.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Resident / Service User) published on 8 June 2021 Submitted via Postal Card
Overall Experience

I am very happy in this lovely home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Adele B (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card
Overall Experience

The system used in the care home is perfect. I would love to go into the room where my dad lives, but sticking to the guidelines is just as good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S K (Daughter-in-law of Resident) published on 2 June 2021 Submitted via Postal Card
Overall Experience

Very clean, friendly home. Staff can't do enough to help and have seen a big improvement in her already and only been four weeks- fantastic.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Dean K (Son of Resident) published on 2 June 2021 Submitted via Postal Card
Overall Experience

After four weeks and limited contact due to Covid, very helpful and accommodating staff. Very obliging and considerate and cannot do enough for us. Very appreciative knowing Mum is safe and well looked after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John M (Son-in-law of Resident) published on 16 April 2021 Submitted via Postal Card
Overall Experience

Care home always kept in a clean and tidy condition. Staff friendly and take good care of the residents' needs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.