Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
Review Us
9.8 256 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

Show Sheraton Court Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (256)

Total of 256, showing 161-180
9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.760) out of 10, based on 55 reviews in the last 2 years. Over all time Sheraton Court Care Home has 256 reviews.

Overall Experience

  • 229
  • 24
  • 1
  • 1
  • 1

Date Published

256
17
28
55
201

Review from Christine A (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We lost my dear mam of 91 years on 8th May 2020. My mum lived happily at Sheraton Court and as she became frailer and her dementia progressed she was looked after with care, kindness and attention.
Staff were always available to talk to her family and were both affectionate and professional on her
care.
The home has a lovely environment with an attention to detail which shows the respect staff have for their residents. I cannot thank them enough for looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev B (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sadly lost our beautiful mother on 18.4.20. As a family, we can't express our gratitude enough to every member of the staff at Sheraton Court who was so loving and caring to our Mam, and we knew when we left her she was in safe hands.
The hardest decision as a family we have ever had to make was
when we had to let Mam be taken into care. However, Sheraton Court was a godsend. The staff supported Mam and us as a family throughout the four years she was a resident. Knowing mam was so well cared for, allowed us, as a family to deal with some difficult times. We shared the happy and sad news, laughed and cried. Staff and residents became friends to all of our family. Thank you from the bottom of hearts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patience W (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. It's like home from home, they are so kind and understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil M (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy about all in the home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy in everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. Staff ok to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like sitting in the manager's office.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love to stay at Sheraton Court. All the staff here - well looked after. Lovely place to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin C (Nephew of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a short visit to the mainland UK, we had a short window and decided to visit my aunt who resides in this care home. Time was short, on entry to the home we were directed to the floor where my aunt stays. It was early in the morning and all residents were in the common rooms having breakfast.
Spoke to a couple of staff and explained our situation, they were more than helpful and showed us to my aunt. My aunt suffers from dementia, I mentioned a few names from the past which got a good response and she knew me. As from my short but eventful meeting I was happy with the care that my aunt was getting and the help we received was outstanding. Nothing was too much trouble, we arrived at a difficult time unannounced, which was no problem. The accommodation was large and spacious very clean and a lot of things going on. What can I say about the staff, courteous, respectful to both us and the members, helpful and going out of their way to be helpful and the food looked delicious. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola P (Friend of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this care home for many years now, and it is one of the best in the town. I would highly recommend this care home.
The staff are very committed to their role.
I appreciate all they are doing in these very scary times with coronavirus.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P N (Son of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and reassuring experience as Dad was unable to live alone. Sheraton Court was the best possible option we could make at this stage in Dad's life. The home and staff have been amazing at all levels. Outstanding care. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray H (Son of Resident) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In these difficult times, the staff at Sheraton Court fill me with confidence.
Nothing is too much trouble.
The manager and her staff treat the residence with kindness and respect.
Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Sheraton Court. My mum did not want to go into a "home", but once she had been there a few months, she settled in very well. The staff were very professional, caring, discreet, approachable, kind and friendly. My mum has since returned home, and said if she has to go into a
"home" again, please can she go to Sheraton; she of course prefers to be in her own home. I could not find fault what so ever with this place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff going that extra mile with the Covid19 pandemic. They organised a disco bus and singer for the residents to see from their windows. Totally amazing seeing the residents dance and sing. Made me realise they are well cared for and treated like family. Also managing to sort online apps so
I can see Mam - priceless. Well done to the manager and all your team. My Mams second family. Keep warm and safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona W (Daughter of Resident) published on 25 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about Mam being taken into a care home after a fall in her house left her unable to walk, but with the help and kindness of all the staff, I need not have worried. My main concern is her happiness and safety and in the current situation, I believe she couldn't be getting any better care.
Thank you so much to all concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dominic W (Son of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care of this home for over a year. I cannot recommend this home enough! To have peace of mind that your family member is receiving outstanding care is of paramount importance. In this time of national crisis, I would not put my trust in anyone else to keep my mum safe and well.
A huge thank you to the manager and all of the staff who are doing an excellent job in such troubled times. Keep up the great work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the midst of one of the most difficult times the world has experienced, Sheraton Court staff have brought sheer joy to those they care for. Last night I was sent a short video showing residents dancing in the windows as they were entertained from outside (at a safe social distance) by professional
singers.
"New York, New York" is now my all-time favourite song.
Thank you Sheraton Court.
P.S. looking forward to having my Sunday Dinners again once all "back to normal".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems settled in this home and I find the home very clean and tidy. The carers are very friendly and work very hard. My faults that I have are only small, like for example, putting a bra on mum, she's always worn a bra so I'd like her still to wear one, when I went to get one today 3 have fone missing,
laundry don't know where they've gone. Also, mums hair sometimes looks like its never been brushed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for your kind comments regarding the cleanliness and how friendly and hardworking the staff are in the home. I would like to apologise for the minor issues you have raised regarding your Mother’s personal care. We will endeavour in the future to make sure all personal needs are fully met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken T (Son of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Better of the homes visited. Good rapport with the staff. The meals are varied and seem well made. Special thanks for the welcoming and helpful attitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this residential home very open and comfortable. The staff are friendly, understanding and approachable. The facilities and entertainments are excellent. I am content that my mother is cared for and supported to a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Sheraton Court Care Home is calculated as follows: ( (539 Excellents x 5) + (89 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 653 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.