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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Review from S S (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card
Overall Experience

I realise how difficult this past year has been for everyone, carers etc, but they have kept us informed about our loved one every step of the way, for which I and the family are very grateful. You are doing a great job.

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Review from Sheila W (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

From what I can see it seems very nice, but since my mum has been here, Covid has been preventing me from getting in.

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Review from Hazel A (Wife of Resident) published on 6 April 2021 Submitted via Postal Card
Overall Experience
He was well cared for.
The staff are excellent.

Home well presented.

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Review from Betty S (Resident / Service User) published on 30 March 2021 Submitted via Postal Card
Overall Experience
I like the staff.
I'm very happy.

I would like to stay permanently if I can.

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Review from Jackie B (Wife of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

I can honestly say that the staff and management are marvellous and caring. I am kept in touch about him, and he is happy here.

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Review from L H (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card
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Well organised.

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Review from M P (Resident / Service User) published on 7 January 2021 Submitted via Postal Card
Overall Experience

Staff are friendly and kind.

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Review from B L (Resident / Service User) published on 7 January 2021 Submitted via Postal Card
Overall Experience

The staff are excellent.

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Review from Audrey F (Resident / Service User) published on 5 November 2020 Submitted via Postal Card
Overall Experience

Extremely satisfied with everything about this care home. Staff are always there when needed.

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Review from Christine A (Daughter of Resident) published on 20 May 2020 Submitted via Website
Overall Experience
We lost my dear mam of 91 years on 8th May 2020. My mum lived happily at Sheraton Court and as she became frailer and her dementia progressed she was looked after with care, kindness and attention.
Staff were always available to talk to her family and were both affectionate and professional on her care.

The home has a lovely environment with an attention to detail which shows the respect staff have for their residents. I cannot thank them enough for looking after her.

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Review from Bev B (Daughter of Resident) published on 6 May 2020 Submitted via Website
Overall Experience
We sadly lost our beautiful mother on 18.4.20. As a family, we can't express our gratitude enough to every member of the staff at Sheraton Court who was so loving and caring to our Mam, and we knew when we left her she was in safe hands.

The hardest decision as a family we have ever had to make was when we had to let Mam be taken into care. However, Sheraton Court was a godsend. The staff supported Mam and us as a family throughout the four years she was a resident. Knowing mam was so well cared for, allowed us, as a family to deal with some difficult times. We shared the happy and sad news, laughed and cried. Staff and residents became friends to all of our family. Thank you from the bottom of hearts.

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Review from Patience W (Resident / Service User) published on 23 April 2020 Submitted via Postal Card
Overall Experience

I love it here. It's like home from home, they are so kind and understanding.

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Review from Neil M (Resident / Service User) published on 23 April 2020 Submitted via Postal Card
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Very happy about all in the home from home.

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Review from Jean B (Resident / Service User) published on 23 April 2020 Submitted via Postal Card
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Happy in everything.

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Review from M L (Resident / Service User) published on 23 April 2020 Submitted via Postal Card
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I like living here. Staff ok to me.

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Review from D W (Resident / Service User) published on 23 April 2020 Submitted via Postal Card
Overall Experience

Like sitting in the manager's office.

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Review from A H (Resident / Service User) published on 22 April 2020 Submitted via Postal Card
Overall Experience

I love to stay at Sheraton Court. All the staff here - well looked after. Lovely place to live.

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Review from Colin C (Nephew of Resident) published on 20 April 2020 Submitted via Website
Overall Experience

During a short visit to the mainland UK, we had a short window and decided to visit my aunt who resides in this care home. Time was short, on entry to the home we were directed to the floor where my aunt stays. It was early in the morning and all residents were in the common rooms having breakfast. Spoke to a couple of staff and explained our situation, they were more than helpful and showed us to my aunt. My aunt suffers from dementia, I mentioned a few names from the past which got a good response and she knew me. As from my short but eventful meeting I was happy with the care that my aunt was getting and the help we received was outstanding. Nothing was too much trouble, we arrived at a difficult time unannounced, which was no problem. The accommodation was large and spacious very clean and a lot of things going on. What can I say about the staff, courteous, respectful to both us and the members, helpful and going out of their way to be helpful and the food looked delicious. Thank you.

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Review from Nicola P (Friend of Resident) published on 20 April 2020 Submitted via Website
Overall Experience
I have been visiting this care home for many years now, and it is one of the best in the town. I would highly recommend this care home.
The staff are very committed to their role.

I appreciate all they are doing in these very scary times with coronavirus.

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Review from P N (Son of Resident) published on 3 April 2020 Submitted via Postal Card
Overall Experience

A very pleasant and reassuring experience as Dad was unable to live alone. Sheraton Court was the best possible option we could make at this stage in Dad's life. The home and staff have been amazing at all levels. Outstanding care. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.