Dalby Court Residential Care Home

1 Dalby Court, Coulby Newham, Middlesbrough TS8 0XE
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9.6 100 Reviews
  • Dalby Court Residential Care Home, Middlesbrough
Dalby Court has a very warm, family feel the moment you walk through the door. The team, some of whom have been there for over 10 and even 15 years, provide residential, dementia and respite care, which can be booked in advance.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to be truly happy and fulfilled – a sense of security, achievement, belonging, continuity, significance and purpose. They work closely with residents, to help them to achieve their goals.

Activities are a huge part of life in the home. The maintenance man is part of a male voice chair so, inspired by some of the residents who shared his passion for music, he started the home’s own choir!

There is a salon for those who like a spot of pampering, and the home, which is run by leading not-for-profit care provider Sanctuary Care, has its own bar, the Coulby Inn. Residents enjoy games and quizzes with their favourite tipple. The room can also be used for private family celebrations.

The beautiful, large gardens are the perfect spot to relax with loved ones, who are welcome to visit at any time. Surrounded by wheelchair- friendly pathways, they are bursting with flowers and have a central water feature.

The residents enjoy afternoon tea in the gardens, with home-baked cakes served daily. And all the food is home-cooked by the home’s chef, who makes everything from roast dinners with all the trimmings, to the residents’ firm favourite – fish and chip Friday! The residents are also involved in their ‘Grow Your Own Way’ project, nurturing produce from seed, which will be used by the chef!

And there are so many other activities to enjoy, from musical performances and animal visits, to community trips, church services, gentle exercise sessions and gardening.

There are relaxing lounges and dining rooms, as well as a quiet lounge and conservatory and spacious, beautifully decorated bedrooms.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1087
  • RESPITE Self-Funded Residential Care: from £1087

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1087 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Dalby Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Diane Maughan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Social Worker
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (3)

Visiting

  • Car park onsite

Dalby Court Residential Care Home Reviews (100)

Total of 100, showing 41-60
9.6

Dalby Court Residential Care Home has a Review Score of 9.6 (9.594) out of 10, based on 25 reviews in the last 2 years. Over all time Dalby Court Residential Care Home has 100 reviews.

Overall Experience

  • 56
  • 36
  • 6
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Date Published

100
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Review from Philip L (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Mam several times a week. Each visit I find Mam to be comfortable, clean and fed. She always has a drink to hand as well. The staff always tell me how she has been that day and night, updating me on her moods, diet and general being.

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Review from John H (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful. The rooms are clean and tidy. Food plain.

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Review from D R (Resident) assisted by family/friend published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt well looked after in Dalby Court. The staff were very pleasant and caring. The food was lovely and there was a good choice. The room was small but I was only there temporarily and would have moved if I had stayed. I would like to thank the management and staff for their kindness and care.

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Review from B C (Respite Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Dalby Court after spending 17 weeks in hospital. I have absolutely no bad words for Dalby Court, it's excellent. The staff are brilliant and very helpful. I have also been having physiotherapy to get me back on my feet and to do everyday things. I am able to go back to my bungalow on Tuesday
3rd May. Thanks to all the help I have had. I am going to miss everyone. Once again, thank you, everyone!

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for your kind words and review! It is wonderful to hear how pleasant your stay was with us at Dalby Court and that you are now well and able to go home. Best wishes, Fae

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Review from D B (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken to Dalby Court for respite care following a short stay in hospital. From day one, we were delighted with the level of care she received.
The room was extremely comfortable and well equipped, and she was also able to enjoy the view out of the window. The food was very appetising
and helped with her recovery.
However, what made it so special was the level of care from the staff. Despite being busy, they were able to offer warmth and empathy and very practical solutions when my mother experienced the inevitable post-hospitalisation challenges.
What could have been a difficult time was made so much better by the dedication of the staff.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you so much for taking the time to review our home and for your kind words! It is brilliant to hear how pleased you were with the care provided to your mother during her respite care break. Best wishes, Fae

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Review from S G (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother in respite care throughout a Covid restricted period which staff handled very well making us feel secure. We, therefore, were not seeing the home operating activities to their normal level. The staff and management provided care to the highest standard and although busy they answered queries
and helped us to adjust to a difficult period. Although Mam is now moving to a permanent home elsewhere, we would strongly recommend Dalby Court to other families, she was in a small room but would have been offered larger brighter rooms if she was to stay permanently.

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Review from T L (Sister of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is settling into the home now. I would like to commend all the staff for their commitment and hard work through Covid and the ongoing effects and unavoidable restrictions on what can be done and visiting etc. They are all working under pressure but do their best for each and every resident.
Now they are getting to know and understand my sister, things are going well, they are very patient and do their best for her and try to ensure she remains cheerful. We are looking forward to when more activities can resume (they still have Covid in the home) and when my sister can get out more.

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Review from G M (Friend of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-run home, especially during Covid. However, more activities are needed especially after lockdown!

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Review from R B (Son of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father did not spend long at Dalby Court as his health was declining so quickly. He was a resident for almost two months but spent some of that time in hospital. I found the staff to be caring and hard-working. Dad was not happy at having to live in a care home and was not easy to manage but I believe
he was looked after kindly and professionally. I was impressed by the manager and administrator, who communicated well with me and were particularly kind to my mother. His passing was handled sensitively and supportively.

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Review from J B (Wife of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write as the wife of a resident on the pathway and am impressed by the care and concern shown by all the staff and management, both to me and my husband. This is a difficult time but I am very grateful for all the support I am receiving and the love shown to my husband.

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Review from Aimee I (Granddaughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem to really care about the residents. Great management! It is really good to know your relative is well looked after. Any issues or concerns the family have are listened to and communication to the family is good.

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Review from Carol E (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the experience very good. I find the staff very friendly and helpful. Everything has gone very smoothly without a hitch. The home is very well run and I think my mum will be happy there. She has only been there a very short while but is settled.

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Review from D G (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that has been shown to my dad has been very good. He has recovered from a hospital visit and I believe that his recovery has been down to the care from all the staff.

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Review from P Q (Brother of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Alison H (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in Dalby Court for a short time and I could not fault the care Mam has received. This has been highlighted since Mam has been placed on end of life where we are spending day and night at the home. The staff have been exceptional with our family, refreshments and ensuring we have everything
we need. Also, Mam's care is outstanding, nothing is a problem. Spending such long hours in the home has highlighted how hard the carers work and how compassionate and empathetic they are with all the residents.

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Review from Clare H (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the home for just over two years now. She came into the home in quite a sad state. The carers and other staff have brought Mam back to her normal self. She looks healthy and happy, above all she has made friends and is safe.

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Review from C N (Stepdaughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our step mum is very happy with her care and says the care workers/workers are pleasant and friendly. She seems to enjoy being in the care home, we have asked a few times if she would rather be in a care home closer to us as we live about six miles away, but it is a definite 'no'. So there's my review.
Keep up the good work, because we certainly couldn't do it. Last but not least the office staff are friendly and always willing to go that extra mile to help.

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Review from A C (Resident) assisted by family/friend published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and friendly. The home is very clean and the meals are satisfactory.

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Review from Keri H (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling experience for my father, his care needs are not met, multiple pressure sores, filthy room, food with little nutritional value, weight loss, and a massive decline, all in a three-week stay. Discovered on my first and only visit due to lockdown... apparently.
Needless to say, I'll be moving
the poor soul asap.

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Review from N A (Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with Dalby Court. The staff are very good and helpful.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Dalby Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Dalby Court Residential Care Home is calculated as follows: ( (201 Excellents x 5) + (67 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 293 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dalby Court Residential Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (5)

Diane

Diane Maughan

Job Title: Home Manager

Joined: 1996

Home Manager Diane has provided high-quality care and support at Dalby Court for over 25 years and is passionate about enriching the lives of her residents each and every day.

Ged

Ged Kyle

Job Title: Maintenance Operative

Our amazing maintenance man Ged has worked at Dalby Court since it was built!


He has the voice of an angel and loves spending time singing with our residents.


"So many of them will know all the words – it just comes naturally to them,” he says.


“It’s fantastic therapy – I like to think that when I’m older people will be singing with me and encouraging me to sing. The staff love to get involved and it’s just very natural. I get such tremendous pleasure from it.”

Charlotte

Charlotte Atkinson

Job Title: Deputy Manager

Joined: 2010

I have worked at Dalby Court for 13 years. I like working at Dalby because I like to look after the residents and ensure their day-to-day needs are met.

Kerry

Kerry Jones

Job Title: Activities Coordinator

Joined: 2016

I love working at Dalby Court as our activities lead because I enjoy being with our residents and have a good rapport with them, they are like my family.

Carol

Carol Steel

Job Title: Ancillary Lead

Joined: 2003

Carol has worked with us at Dalby Court for over two decades now! She likes working as one team with her colleagues and making her residents smile each and every day.

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