Dalby Court Residential Care Home

1 Dalby Court, Coulby Newham, Middlesbrough TS8 0XE
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9.6 100 Reviews
  • Dalby Court Residential Care Home, Middlesbrough
Dalby Court has a very warm, family feel the moment you walk through the door. The team, some of whom have been there for over 10 and even 15 years, provide residential, dementia and respite care, which can be booked in advance.

The team follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to be truly happy and fulfilled – a sense of security, achievement, belonging, continuity, significance and purpose. They work closely with residents, to help them to achieve their goals.

Activities are a huge part of life in the home. The maintenance man is part of a male voice chair so, inspired by some of the residents who shared his passion for music, he started the home’s own choir!

There is a salon for those who like a spot of pampering, and the home, which is run by leading not-for-profit care provider Sanctuary Care, has its own bar, the Coulby Inn. Residents enjoy games and quizzes with their favourite tipple. The room can also be used for private family celebrations.

The beautiful, large gardens are the perfect spot to relax with loved ones, who are welcome to visit at any time. Surrounded by wheelchair- friendly pathways, they are bursting with flowers and have a central water feature.

The residents enjoy afternoon tea in the gardens, with home-baked cakes served daily. And all the food is home-cooked by the home’s chef, who makes everything from roast dinners with all the trimmings, to the residents’ firm favourite – fish and chip Friday! The residents are also involved in their ‘Grow Your Own Way’ project, nurturing produce from seed, which will be used by the chef!

And there are so many other activities to enjoy, from musical performances and animal visits, to community trips, church services, gentle exercise sessions and gardening.

There are relaxing lounges and dining rooms, as well as a quiet lounge and conservatory and spacious, beautifully decorated bedrooms.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1087
  • RESPITE Self-Funded Residential Care: from £1087

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1087 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Dalby Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Diane Maughan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Social Worker
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (3)

Visiting

  • Car park onsite

Dalby Court Residential Care Home Reviews (100)

Total of 100, showing 81-100
9.6

Dalby Court Residential Care Home has a Review Score of 9.6 (9.594) out of 10, based on 25 reviews in the last 2 years. Over all time Dalby Court Residential Care Home has 100 reviews.

Overall Experience

  • 56
  • 36
  • 6
  • 1
  • 1

Date Published

100
12
17
25
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Review from Sue W (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a permanent resident at Dalby Court on the 9th July and from our first phone calls with the manager, we have been so impressed with the professional, caring way in which we have been dealt with.
It has not bee an easy time settling mum into a care home and all the staff we have met so
far have gone beyond our expectations.

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Review from Stephen D (Son of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only in for a short time, the staff who cared for him treated him with respect and dignity, sadly he passed away in hospital, we did want him to go back to care home for his last few days but sadly that did not happen. I would highly recommend this home, it is family orientated.

Reply from Kate Yates, PR Officer at Dalby Court Residential Care Home

Stephen thank you for taking the time to write such a lovely review of Dalby Court. The team will be so proud to have made such a difference in the short time that your father was with them. Warmest wishes. Kate

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Review from Michael W (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were supportive and sympathetic and the meals were excellent. As my father was accepted for respite on short notice he was given a very small room and I think an extra chair to two would have made it better for visitors. I was also expecting my father to be taken outside for daily exercise
and fresh air. Apart from this, I felt that my dad was taken good care of.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Dear Michael, thank you for your feedback, our team really appreciate it and use it to ensure we provide the very best care possible. Our residents do have easy access to the beautiful secure garden, however due to mobility needs I know it isn't as easy for all of our residents to make use of. I will make sure I pass all of this onto the manager and the team. Best wishes, Fae

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Review from Doreen M (Wife of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very relaxed atmosphere. My husband can lie in bed in the mornings, which suits him very well.
I do not see much of the carers but have found reception staff very helpful in answering my questions.
My husband's memory is so bad, he is unable to remember what activities he has taken part in, but I
would like him to be encouraged to take part in all activities.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Dear Doreen, thank you very much for your kind words. I will be sure to pass your feedback onto Diane and the team, do know that the manager's door is open for you any time you have a question or query, no matter how big or small. Best wishes.

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Review from Pam K (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was put here for respite care after an illness and loved it so decided to stay. Staff are wonderful, very caring and my mum feels safe here.

Reply from Fae Doherty, Senior Marketing Officer at Dalby Court Residential Care Home

Dear Pam, thank you for taking the time to review our home. It is lovely to hear that your mum is so happy with us, and decided to stay long-term. I will be sure to pass your kind words onto our team. Best wishes.

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Review from Margaret A B (Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A resident for almost four years. Excellent location, church, shops, easily accessible to the local area.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Dear Margaret, thank you for your feedback. It is great to see how satisfied you are with the home. Best wishes, Fae.

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Review from E R (Respite Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a lovely welcome when I arrived from the staff. I soon was welcomed by the residents. I could at last move around as I wanted to. One drawback, the weather, so I could not get out. I enjoyed the meals and actually put on some of the weight I had lost. I enjoyed the sitting yoga and the ones to
music. I got to visit one of the art galleries so I say yes, this is a nice place to be.

Reply from Sophie Middleton, PR Officer at Dalby Court Residential Care Home

Thank you Elisabeth for taking the time to leave a lovely review. I am so pleased you had such a warm welcome and enjoyed the care home activities at Dalby Court during your stay. Thank you again, Sophie Middleton.

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Review from Stephen B (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and reassuring environment. Very professional.

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Review from L D (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pleased with the care and facilities.

Reply from Ruth Brown, Senior Marketing Officer at Dalby Court Residential Care Home

Thank you for your kind review of Dalby Court, Lynn.

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Review from Peter H (Nephew of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the care staff enough. They are very caring and they look after the individual resident's needs. The residents are kept clean and tidy and the laundry staff are exceptionally good. The management team, senior carers, assistant manager and manager are all very experienced people and know
exactly what they are doing. There have been a couple of minor queries over the last 2 1/4 years but each time they have been resolved instantly.
Try as I might I can't think of anything negative to say about Dalby Court.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Dear Peter, thank you so much for your wonderful feedback - it truly is invaluable to our team and to our potential residents and their families. Best wishes, Fae.

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Review from Julie H (Niece of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care home to be well run - the care staff were very caring, sympathetic and helpful.
The care home was kept clean and the laundry service was good.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Dear Julie, thank you for your kind words about our home, I will be sure to pass them onto the team. Best wishes, Fae.

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Review from Yvonne B (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank Dalby Court staff enough for the great care they gave to my mother. Staff are very friendly and helpful and very quick to respond when needed.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Dear Yvonne, thank you so much for your kind words. I will be sure to pass your feedback onto the team at Dalby Court. Best wishes,

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Review from Paul O (Son of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum seems happy and appears to be receiving good care.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Dear Paul, thank you for your feedback, it is much appreciated. I will be sure to pass your kind words onto the team at the home. Best wishes, Fae

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Review from F E (Daughter-in-law of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given by the home is very good. They have looked after my Mother in Law in the best way they can, given her stage of dementia, which has been difficult. They can sometimes be very busy and on occasion, her bed could have been made more comfortable, but we do appreciate the carers were very
busy at the time.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Dear Frances, thank you for your kind words about our home and the care our team provide. I will pass your comments onto Diane, but please do not hesitate to speak with her or any of the team if you have any queries at all. Best wishes, Fae.

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Review from O C (Sister of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only a short visit but very impressed with the caring staff.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Thank you for your feedback - it really is invaluable to our team. Best wishes, Fae

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Review from Margaret S (Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff very caring and helpful. Attention if one needed it. Comfortable accommodation. Catering all one required. Meals tasty.

Reply from Fae Doherty, Marketing Officer at Dalby Court Residential Care Home

Dear Margaret,
Thank you for your lovely feedback. Our team strive to provide the best personalised care for our residents, so it is wonderful to hear that this does not go unnoticed. I will be sure to pass your kind words onto the team at Dalby Court.
Best wishes
Fae

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Review from Anita R (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My biggest issue with the home is the food. I don't think that there is enough fruit and vegetables. We have lost some clothes.
The staff are wonderful, helpful and caring. I am overall happy with the home. My mams room is lovely.

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Review from John J (Resident) assisted by family/friend published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems at all - and I will be going in again.

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Review from M B (Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very upset when I had to come into a care home.
There is nothing like your own home.
But now I feel like the staff are like my friends.
Also, they care for me when I am ill.
Someone I can rely on and go to anytime.

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Review from Janet C (Daughter-in-law of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the home is great and what makes it is the staff. They are brilliant and mum loves most of them. Sometimes the volume of staff is too low causing mum to only shower once a week which is not good. I visit regularly and have never seen poor treatment of any of the residents only sometimes
slow treatment due to staffing. Entertainment member of staff is BRILLIANT.

Reply from Kate Yates, PR Officer at Dalby Court Residential Care Home

Home manager Diane Maughan said: “Thank you for your review and lovely comments about our team. We have the correct ratios of staff to care for our residents and regularly offer support with showers. We try to ensure we rota staff according to residents’ preferences where possible, but occasionally if a member of staff whom a resident prefers isn’t available they may, despite our encouragement choose not to have a shower and we must respect their wishes. If you would like to speak to me at all about this please don’t hesitate to come and see me.”

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Dalby Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Dalby Court Residential Care Home is calculated as follows: ( (201 Excellents x 5) + (67 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 293 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dalby Court Residential Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (5)

Diane

Diane Maughan

Job Title: Home Manager

Joined: 1996

Home Manager Diane has provided high-quality care and support at Dalby Court for over 25 years and is passionate about enriching the lives of her residents each and every day.

Ged

Ged Kyle

Job Title: Maintenance Operative

Our amazing maintenance man Ged has worked at Dalby Court since it was built!


He has the voice of an angel and loves spending time singing with our residents.


"So many of them will know all the words – it just comes naturally to them,” he says.


“It’s fantastic therapy – I like to think that when I’m older people will be singing with me and encouraging me to sing. The staff love to get involved and it’s just very natural. I get such tremendous pleasure from it.”

Charlotte

Charlotte Atkinson

Job Title: Deputy Manager

Joined: 2010

I have worked at Dalby Court for 13 years. I like working at Dalby because I like to look after the residents and ensure their day-to-day needs are met.

Kerry

Kerry Jones

Job Title: Activities Coordinator

Joined: 2016

I love working at Dalby Court as our activities lead because I enjoy being with our residents and have a good rapport with them, they are like my family.

Carol

Carol Steel

Job Title: Ancillary Lead

Joined: 2003

Carol has worked with us at Dalby Court for over two decades now! She likes working as one team with her colleagues and making her residents smile each and every day.

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