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Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith, Cumbria CA11 8EY
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Mum is very well looked after and the activities assistants are great at keeping her engagedS T(Daughter of Resident/Service User)
Cold Springs Park Care Home, Penrith
Cold Springs Park Care Home, Penrith
Cold Springs Park Care Home, Penrith

Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people.

At Cold Springs Park, there are a range of lovely dining areas where residents can relax and enjoy dining with family and friends. The catering team work hard to make mealtimes enjoyable for every person, always taking into account individual requirements...  

Care Provided by Cold Springs Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,826From £2,009
Residential Dementia CareFrom £1,826From £2,009

Contact Cold Springs Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacqueline Johnstone (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (22)

Cold Springs Park Care Home Reviews (94)

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9.3

Cold Springs Park Care Home has a Review Score of 9.3 (9.336) out of 10, based on 21 reviews in the last 2 years. Over all time Cold Springs Park Care Home has 94 reviews.

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Review from David W (Resident / Service User) published on 16 June 2026 Submitted via Website
Overall Experience

My wife and I have no serious issues with any aspects of the care we receive, there is empathy and practical care and support by all the staff. Our en-suite rooms are cleaned and tided every day with fresh towels/linen as required. The laundry services are excellent , used garments removed daily, washed and returned quickly. The common areas, are similarly kept immaculately. All the staff work as a team, they work together to help each other when emergencies inevitably occur. They are all well trained in the practical aspects of care which can sometimes be very challenging. It is done with kindness and often humour. We also enjoy well kept garden areas within and around the home, with a lovely range of flowers and shrubs to admire, and the views over the Lake District fells are spectacular from lounges and garden. Clearly there are issues that could be improved and we have a residents committee that can draw these to the attention of management, who do listen and act within resources.

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Review from K M (Daughter of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

All very well managed organised - all the staff I've dealt with are especially the carers, senior staff and cleaners they are kind and considerate towards my mothers needs.

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Review from J R (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card
Overall Experience

Mam has settled in really well since moving into the care home. Staff are very friendly & helpful at all levels, when myself & family visit. The main thing for us that mam is happy, safe & well. With many activities to keep her entertained, loves to listen for tea trolley as all treats & meal are made on site & taste fantastic.

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Review from K S (Daughter of Resident) published on 9 June 2026 Submitted via Website
Overall Experience
My Dad lived at Cold Springs for the last years of his life and was so happy there. We cannot speak highly enough of Cold Springs Park and the incredible team who work here. During my Dad's stay, he was treated with nothing but the utmost kindness, dignity, respect, and genuine care.
The home itself is beautiful, spotlessly clean, warm and welcoming, but it is the staff who make it truly exceptional. Every single person - from carers to activity coordinators and housekeeping - went above and beyond every single day to ensure Dad was safe, comfortable, happy, and well-cared for. Nothing was ever too much trouble, communication was excellent, and as a family, we felt completely reassured, supported, and at peace knowing he was in such wonderful hands.
We can't thank you enough.

Kim.

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Review from Robert T (Relative of Resident) published on 28 May 2026 Submitted via Website
Overall Experience

I have found over last year or so the care home does not meet the high standards it quotes upon housing a family member there . The staffing levels are shockingly low and in trained at all levels when you can actually find one often leaving residents long period of times to wait for the toilet . Lack of care is so below standard it's quite saddening . Dressig residents in dirty soiled clothes every time we visit . Lack of cleanses dirty and not cleaned to a high standard .. lack of personal attention when a resident requires special needs or clothing . Lack of professionalism within the management unable to bring any concerns as quite abstruse and rude to say the least . For £1800 a week I would expect a fat higher standard of care that they do not provide and in fact disgusted by the substandard care she receives here I personally wouldn't put my dog here better of walking the streets should be disappointed how they treat our senior citizens hold your heads in shame

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cold Springs Park Care Home

Thank you for taking the time to complete a carehome.co.uk review, we are concerned to view your ratings of the home and would invite you to arrange a time to give us your feedback. Thanks once again for completing the review.

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Review from Hannah T (Granddaughter of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

Terrible care home lack of care to my grandmother and other residents. Spoke with social worker and the CQC of the terrible standards of this home. The care home are fully aware of the issues I have raised with them via email on numerous occasions.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cold Springs Park Care Home

Thank you for taking the time to complete a carehome.co.uk review, we are concerned to view your ratings of the home and would invite you to arrange a time to give us your feedback. Thanks once again for completing the review.

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Review from Charlotte W (Granddaughter of Resident) published on 22 April 2026 Submitted via Website
Overall Experience
Cold Springs Care home is a fabulous care home and I know my granddad is very happy here. He always looks really well and I know he is looked after to the highest standard.
He talks about how he is building relationships with other residents and how the staff really like him too as he's so chatty and kind. Staff treat him with respect.
The food is good and my grandad is being fed well. He always says he enjoys the food and eats plenty.

My granddad also really enjoys the keep fit activity classes!

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Review from R F (Daughter of Resident) published on 26 January 2026 Submitted via Website
Overall Experience

The staff in the dementia care are absolutely amazing. My father's cognition has declined as the dementia gets worse and I am so grateful that the team are so caring and mindful of all his needs. The seniors work so hard to ensure the residents are treated with patience, kindness and time. The whole team of staff (carers, catering, activities, housekeeping, maintenance and management) care about every individual (however cranky and troubled they can be) and know every resident by name. I can relax and enjoy my time with dad, knowing that he is in very safe hands

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Review from L R (Granddaughter of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

Elsie needed to come in for respite. We were struggling, but wow what a great home and staff. Elsie has just turned 100 years and the home went above and beyond. Doing a cake, food etc for the family (so Nana could enjoy). The staff are so very kind and work very hard. Always there to help with a smile. One lady has been so amazing, we went with this home because she was so nice and knowledgable on Nanas needs.

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Review from Mark N (Son of Resident) published on 12 January 2026 Submitted via Postal Card
Overall Experience

My father moved into Cold Springs about 4 months now, but we had no concerns about him going in as my mother had a previous resident and we were well aware that it is safe and welcoming place for him to be. Yje staff are extremely friendly and professional and he has settled in very quickly.

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Review from P T (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card
Overall Experience

Absolutely lovely - from the management to the handy man. Nothing is too much trouble. Dad was welcomed with open arms & within days he has settled in. Thank you so much.

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Review from M P (Brother of Resident) published on 1 July 2025 Submitted via Postal Card
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Our observations are based on 2 and a half hour visits per week. We find the staff we meet kind and caring. We have no connection regarding fees.

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Review from Audrey W (Friend of Resident) published on 6 June 2025 Submitted via Website
Overall Experience

Have been visiting my friend ever since she went to live there. The staff are very friendly and caring. My friend is very happy there and looks much better due to the staff and regular meal times which she enjoys. If the time comes when I can't look after myself I would be happy to live at Cold Springs in Penrith providing there was a vacancy.

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Review from P C (Friend of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

I have been visiting a family friend who is a resident in Cold Springs Park for about 2 years, and I have consistently found his care there to be exceptionally good. He is happy there and feels safe and comfortable. The carers are always happy to do their very best to meet his needs. The staff in charge of care are always accessible and happy to discuss how things are going when we visit. The manager and administrative personnel are also visible and helpful, and so easy to approach.

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Review from Sandra T (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience

My mother is extremely well looked after. I used to be my mother's carer before she went to live at Cold Springs Park and I know how difficult it can be. I appreciate all that is done for her now.

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Review from J C (Son-in-law of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience

My mother in law has been a resident at Cold Springs Park for the past 8 years. My experience of the service provided has been excellent. We are kept up to date on all aspects of her care. Any very minor issues are dealt with immediately. The care given from all staff is delivered in a very caring and respectful manner. The food provided is of a very good standard in both quantity and quality. The accommodation is kept very clean. She is always very clean and has clean clothes on. Very pleased all round.

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Review from D S (Friend of Resident) published on 21 February 2025 Submitted via Postal Card
Overall Experience

My friend is a resident here. I come to visit fortnightly. They are well cared for. The food always looks good with plenty of choice. He has a nice room which is always clean and tidy. Activities seem to have a good balance.

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Review from R J (Friend of Resident) published on 20 February 2025 Submitted via Postal Card
Overall Experience

Always made very welcome. Impressed and various activities. Premises spacious, light and airy.

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Review from A N (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience
It gives my sister and myself such assurance that our mother is in a safe caring environment.

My mother has been a resident for 2 years now and it has become a home for Mum, the carers and Mum have really got to know one another.

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Review from H W (Daughter of Resident) published on 13 February 2025 Submitted via Website
Overall Experience
My mum moved into the home in December 2024, staff are kind and knowledgeable. Seniors all know what is going on and are always there to speak to. All staff we see are helpful.

Hairdresser is lovely and my mum enjoys her visits.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (21) & Events (0)

News
  • 24 Sep 2025

    Residents and team members at HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, are celebrating the wonderful impact of one resident’s favourite pastime, knitting, which has found a new...

  • 19 Sep 2025

    HC-One’s Cold Springs Park and Winters Park Care Homes in Penrith, Cumbria, were delighted to receive a visit from Markus Campbell-Savours, MP for Penrith and Solway, on Tuesday, July 29....

  • 18 Sep 2025

    HC-One’s Cold Springs Park Care Home in Penrith, Cumbria, welcomed visitors and guests from their local community to participate in this year’s Care Home Open Week celebrations from Monday, June...

Upcoming Events

There are no upcoming events for Cold Springs Park Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Cold Springs Park Care Home.

Meet the Team (1)

Jacqueline Johnstone
Jacqueline JohnstoneJob Title:Home Manager

“For me, kind care is ensuring that every Resident feels that their wishes and needs are listened do and met.”

As a dedicated healthcare professional, Jacqueline has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Jacqueline closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Cold Springs Park.

When asked what she enjoys most about her role, Jacqueline remarked:

“Each day is different, I love spending time with Residents and their loved ones, they always put a smile on my face.”

Outside of work, Jacqueline extends her caring nature to rescuing animals and is affectionately known by those close to her as a ‘crazy guinea pig lady’.

If you would like to find out more information about Cold Springs Park, Jacqueline would be pleased to welcome you for an informal discussion, over the phone.

T 01768 890360
W hc-one.co.uk

E ColdSpringsPark.Manager@hc-one.co.uk

Frequently Asked Questions about Cold Springs Park Care Home

What types of Care is Cold Springs Park Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cold Springs Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Cold Springs Park Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Cold Springs Park Care Home to the centre of Penrith?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cold Springs Park Care Home to verify any information. View our terms and conditions. Cold Springs Park Care Home has an Enhanced Service -more info.