Winters Park Care Home

The staff were always very kind and caring towards my mother. She felt very secure and looked after. As a guest I was always warmly welcomed at Winters Park. I found the building and my mother's room to be very clean and the food was excellent quality.

Thank you to all the staff.

Mum spent just over 3 years here when her dementia got too much to manage at home. The staff are amazing and were accommodating to all the family whatever time of day we visited- always offering us a cup of tea and a smile. We never had any concerns over her care or the dignity she was shown and as eating became more difficult they were happy to make individual meals to support her. The staff felt like extended members of the family and we couldn't rate them highly enough.

Mum has been made very welcome. She has settled in nicely, is enjoying the meals, and is not having to cook for herself. Her room is lovely she has already made friends. The staff are fantastic - so caring and friendly, nothing is too much trouble. As a family member, it is great to see her happy and being looked after. I have also been made so welcome, and it is a pleasure to visit her.

Mum spent just over 6 years at Winters Park Care Home. She was looked after so well. The staff are fantastic. The level of care and compassion the staff gave was above and beyond. The home itself is spotless and comfortable with a lovely communal space. What stands out is the dignity and respect shown to every resident. We're grateful for the kindness and professionalism shown by the entire staff.

Mam came into Winters Park 2025. When she first came in, she wasn't sure, but now she's loving it. The carers are absolutely brilliant with her, the cleaners and laundry ladies, she loves them coming to talk to her, also she's loving Dave the maintenance man, having a laugh with her. Nothing is too much for Winters Park.

Brilliant care home, mam has settled well, the staff are amazing, facilities, food and rooms also, it's always a pleasure to come and visit, we are always made welcome.

Excellent! My mam has settled in really well here, all the staff are lovely, very friendly and helpful. Visiting hours are flexible, even though I do visit around dinner time. The residents all seem to get along despite all the challenges around dementia. Both my sister and I are more relaxed knowing that mam is happy and safe. My rating of 'satisfactory' regarding value for money reflects that £1800 plus is obscene. Not a reflection of Winters Park in general.

Very good. Staff lovely 10/10

I visited mum twice this week, and each time I come through the front door, I am greeted with friendliness and warmth. Mum is usually sitting in the lounge watching TV or dozing in her chair. She is comfortable and warm, and there is usually plenty going on to keep her engaged with her surroundings. The carer has just handed us a cup of tea and pink wafer biscuits - lovely! All the staff are kind and interested in the mum's life and family. She is settling down, even though it's taken a little while with our sad circumstances, I am happy that Mum is safe and well cared for. Thank you.

Our mum moved into Winters Park in October 2024, she has dementia, we lost dad and the house that they lived in and we took on their dogs so there was a lot of change within a few weeks. Her moving to the home was absolutely the best thing for her (and us) it took a few difficult weeks but she is now very settled and more engaged than we have seen for a long time and joins in with all the activities her mind may be deteriorating but she is physically quite fit.

Fabulous care for both my late father and now my mum. Staff show care, compassion and provide a safe, dignified environment. The staff are inclusive and communicate well with family members. Excellent care.

I visit each week and have always been made welcome by the staff, etc. As far as I'm concerned, the place is lovely.

I have found the management and staff at Winters Park extremely helpful and friendly. I am full of admiration for the way they build up relationships and interact with the residents. At all times, I have felt my husband is being given the best possible care in a safe and caring environment.

Winter's Park is a very caring and friendly place. The rooms are kept clean, linen and clothes laundered and looked after. The food is good quality and varied. The programme for the week shows enterprise in its activities. Whereas the management is unobtrusive, the staff are most obliging, helpful and friendly and make you feel welcome. Si the residents are treated with the dignity they deserve, you know they are safe, secure and loved. The overall experience is good value for money.

Mum is a reluctant resident who has memory problems. It has taken five weeks to accept that she needs full-time care. The staff have won her over, the level of care and support is excellent. Mum is always clean and tidy. Mum enjoys the organised activities.

I've visited the resident on a number of occasions and what is striking is the service mindset of the staff and the extent to which they are customer-focused. Staff are professional, accommodating and caring, the food is excellent (I've had some of it myself), the activities are plentiful and varied and appear to be much appreciated by all (even if not all residents are participating) and very well facilitated by a dedicated person. The fact they have a resident cat and a visiting dog adds to the personal character of the place.

Super variety of activities and wonderful celebrations of holidays and anniversaries.

The staff are very fantastic, very friendly and helpful. They have been amazing in helping my grandmother with her broken leg. Very cosy atmosphere with great community and music. Activities are plentiful and the food is good. Overall, great experience.

I am very happy with the care that mum receives. The staff are constantly welcoming, attentive and kind. It is reassuring to know that everyone knows mum and is aware of her condition. It is lovely to see more activities taking place, the amount of thought and imagination going into these are amazing. The newsletters with photos and dates for future events are a welcome addition too. Decorations and furniture have been installed and up dated, making Winters Park more welcoming and homely.