Winters Park Care Home

Pategill, Penrith CA11 8RG

Winters Park has been designed with the needs of older people in mind. The experienced and highly trained staff at Winters Park provide personalised, quality care to every Resident.

Large landscaped gardens with full wheelchair access and a sensory garden are open for the enjoyment of all residents, while a large library allows residents to share books or spend some quiet time.

The home serves Residents with freshly prepared meals every day and takes care to ensure the tastes and nutritional needs of each resident are met at every meal time. A Nite Bite menu is offered during the evening for residents to enjoy snacks and hot beverages when they wish to.

Arts and crafts sessions and other activities are run daily to engage with individuals and help them to keep active.

Group: HC-One

Person in charge: Susan Thompson (General Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Winters Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Winters Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Winters Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.621 for Winters Park Care Home is calculated as follows: ( (94 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 132 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.854 Points relating to the number of positive Reviews for Winters Park Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.2 Target = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Winters Park Care Home has a Review Score of 9.5 (9.475) from 11 Reviews


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Winters Park Care Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Winters Park Care Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My mother passed away on March 10th 2018 at the age of 96 after almost 4 years in Winters Park. She was very shaky and uncertain when she arrived after a sequence of falls and infections. Gradually, she gained confidence and her health stabilised. She often said she felt safe and praised the food. The staff were quick to spot medical problems and call out the GP. We think we were lucky to find such a good care home; outstanding care from very nice people.

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My cousin is extremely happy and content at Winters Park. The staff treat her with the utmost love and respect at all times. The home is clean and welcoming to everyone. The manager is very helpful and approachable any time and available at all times including at weekends. We couldn't be more happy with everything at Winters Park.

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother has been at Winters Park for 14 months and has received excellent care and support over a very difficult period. She has to attend hospital appointments every month and the staff accompany her and see to her every needs. All the staff are so kind and patient, I would have no hesitation in recommending Winters Park as a caring home for relatives and friends.

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am very happy here.

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My grandmother is a resident here and appears relatively happy, she enjoys the food and repeatedly tells us how good it is. Nana gets on well with other residents but isn’t a fan of the activities provided which include quizzes and games but knowing my nana this is probably more a personal preference.
The home is a little dated but always clean. Nana's room is a reasonable size and includes an en-suite toilet which could do with updating.
Staff appear kind and caring, but I have found one particular senior member of staff a little unapproachable but Nana seems to get on OK with them. She does however on occasion complain about the noise of doors banging in the night but I suppose this cannot be helped as there must be some activity in the home at night.
There may be areas that require improvement but on the whole, my family are happy with the care my nana receives.

How likely would you be to recommend Winters Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Clare Sheehan, Care Advisor at Winters Park Care Home responded to this review on 06 Apr 2018:

Thank you for taking the time to provide your feedback about the home and I am pleased that your nana is happy and finds the staff to be kind and caring. We will look at the other issues you raised and take steps to address these.

The staff are helpful and friendly.

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Winters Park Care Home responded to this review on 28 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Winters Park is a good care home. Nice carers, good food and décor, nice grounds and near town. Pleasant fellow residents.
The outings are well arranged but the games are routine, new ones needed I think.

How likely would you be to recommend Winters Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Emily Wilson, Customer Service Administrator at Winters Park Care Home responded to this review on 19 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home. The Bupa Customer Care Team.

First, my father and subsequently my mother have been residents at Winter's Park Care Home. I have been very impressed both with the professional and caring support that they have received and also with the communications between the staff and myself (I do not live in the UK).

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Winters Park Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum is unsettled at present because of the lack of a permanent management and insufficient staff at times.

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Rose Pickering, Customer Service Administrator at Winters Park Care Home responded to this review on 19 Jan 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Whenever I visit my friend I am always made to feel welcome. When I am there on weekdays it is interesting to watch the activities taking place (and sometimes joining in) and to see the way that the residents respond to the activities co-ordinator, everybody is made to feel a part even those who do not find it easy and they receive all the help they need which helps to draw them out. The staff work hard and always find time for the residents.

How likely would you be to recommend Winters Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Winters Park Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Winters Park Care Home