Winters Park Care Home

Pategill, Penrith CA11 8RG
Review Us
9.7 64 Reviews
  • Winters Park Care Home, Penrith
Winters Park Care Home, located in the historic market town of Penrith in the Lake District, provides personalised residential and residential dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. Residents benefit from lovely en-suite bedrooms, a hair salon, landscaped garden and a wellbeing programme which encourages each person to pursue well-loved hobbies, try out new ones and to engage with the local community.

Winters Park also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Winters Park takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Penrith community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Winters Park to deliver the kindest possible care to residents, supporting them to lead their best possible life.
Show Winters Park Care Home on the Map

Care Provided by Winters Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1673

These prices are only a guideline, please contact Winters Park Care Home to find out the exact price for your requirements.

Contact Winters Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Winters Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Jacqueline Johnstone (Home Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (41)

Winters Park Care Home Reviews (64)

9.7

Winters Park Care Home has a Review Score of 9.7 (9.729) out of 10, based on 14 reviews in the last 2 years.
Over all time Winters Park Care Home has 64 reviews.

Overall Experience
  • 50
  • 13
  • 1
  • 0
  • 0
Date Published
  • 64
  • 6
  • 7
  • 13
  • 51
Reviewer Connection to Winters Park Care Home
  • 27
  • 8
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 41-60
Review from J D (Daughter of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the care home wonderful as they look after our Mum and particularly our Dad for two weeks as he needed respite; he was 100% better after he left. The staff are lovely and very helpful.
As a family, we feel happy our Mum/Gran is in the best place for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilda (Friend of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always clean and well presented. The staff are always welcoming and helpful.
My friend is always well looked after and kept clean and tidy.
I am always offered a drink and a biscuit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Son of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed a weeks respite care due to having an eye operation resulting in serious vision impairment. The standard of care she received was highly professional and tailored well to suit her individual needs. Her experience of the home is one of respectful and helpful staff who made her stay relaxing
and supported. It's given her the break she needed to allow her to return to independence.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vikki B (Granddaughter of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has been wonderful to my mum who has been looking for respite care for a family member. She has provided a lot of support and information and just provided much needed care and advice at a very critical time. I really would encourage you to visit Winters Park and speak to the team there.
I can’t praise them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G B (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are incredibly impressed with Winters Park Care Home and pray every day in thanks for staff and kindness given to residents, including my Mum (aged 99).
Two members of staff, in particular, are superb and the new manager is 'just the ticket'.
The latter has brought 'Tigger' the kitten into the
home and Mum loves this little cat.
My husband and I have no worries about Mum's care and support and are very grateful for the day to day security Mum feels.
Thank you and God bless.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Winters Park Care Home is a clean, well maintained, friendly and caring establishment.
The staff are professional, attentive and efficient.
All matters pertaining to my father's care which I have raised have been dealt with promptly and appropriately.
I am impressed and pleased with the care he has
received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Son of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for several years and the quality of her care has varied mainly in relation to the quality of staff and their management. Recent staff recruitment has been encouraging and the current acting manager inspires significantly more confidence. My mother's challenging behaviour
at times stretches the patience of all staff but with one or two exceptions, their response is impressive.
Food quality has been variable - apparently poor at times. When the cost of care is compared with an apparently similar provision in London and the South East, it appears to be very high. However, the cumulative effect of very good care by the vast majority of staff has seen a great improvement in my mother's mental health.
Reply from Clare Sheehan, TBC at Winters Park Care Home

Thank you for taking the time to complete a review for us and for your kind words which we will pass onto the team. At HC-One we take all concerns very seriously and will share your comment with the team to learn lessons and to improve our services.
We are delighted you feel the new Acting Manager is making a difference in the home and we will continue to strive for the best levels of kind care within all our Departments including Residents wellbeing and the quality of our food to ensure continual improvements are made and your Mother receives a good value for money service. We welcome you to discuss your Mother’s care at any time with our Team, please do not hesitate to contact us in the home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia S (Relative of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my second visit to Winters Park to see my 91-year-old aunt who has now been a resident for 10 months. I was happy to find that my first impressions were confirmed. The atmosphere was so pleasant and everywhere was so clean and orderly. A beautiful place. My aunt is so happy there and calls
the staff "the girls" and the "young men". Everything and everyone first class.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my mother I find the care home very welcoming and I put this down to the staff working there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clive W (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the work they all do. Look after my mother very well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith J (Private Carer of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting a service user in Winters Park for the past few months - usually twice a week, and have found everyone, without exception, to be kind, helpful, sympathetic and upbeat.
Staff and are happy to do whatever it takes to make my visit go smoothly, and communicate change of plans/ times
with no fuss.
Senior staff, nurses and domestic staff call me by my name, a nice touch!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J G (Son of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Placing mother in a home at 99 years old was a difficult decision. Winters Park was the place. Care is excellent, the care people are superb. I can visit mother at any time. The home manager is a lovely lady.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Daughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Winters Park Care Home have kindly and professionally looked after and cared for our 99 year old mother since she went there for emergency respite care.
She is now happy and well, benefitting from the companionship of others, good food and the stimulation of activities on offer on a daily
basis, while still being able to have her quieter moments in quiet lounges and her room which looks onto gardens, which are enjoyed outside on warm days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara H (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Winters Park to see my father 2-3 times a week. I find the staff very helpful and cheery. The home is currently undergoing refurbishing and is looking very good to date. I think my dad's room could do with a refurbish too. Overall I'm very happy with the care dad receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Relative of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is extremely happy and content at Winters Park. The staff treat her with the utmost love and respect at all times. The home is clean and welcoming to everyone. The manager is very helpful and approachable any time and available at all times including at weekends. We couldn't be more happy
with everything at Winters Park.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine M (Daughter of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away on March 10th 2018 at the age of 96 after almost 4 years in Winters Park. She was very shaky and uncertain when she arrived after a sequence of falls and infections. Gradually, she gained confidence and her health stabilised. She often said she felt safe and praised the food. The
staff were quick to spot medical problems and call out the GP. We think we were lucky to find such a good care home; outstanding care from very nice people.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane M (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Winters Park for 14 months and has received excellent care and support over a very difficult period. She has to attend hospital appointments every month and the staff accompany her and see to her every needs. All the staff are so kind and patient, I would have no hesitation in
recommending Winters Park as a caring home for relatives and friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J N (Granddaughter of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
My grandmother is a resident here and appears relatively happy, she enjoys the food and repeatedly tells us how good it is. Nana gets on well with other residents but isn’t a fan of the activities provided which include quizzes and games but knowing my nana this is probably more a personal preference.
The
home is a little dated but always clean. Nana's room is a reasonable size and includes an en-suite toilet which could do with updating.
Staff appear kind and caring, but I have found one particular senior member of staff a little unapproachable but Nana seems to get on OK with them. She does however on occasion complain about the noise of doors banging in the night but I suppose this cannot be helped as there must be some activity in the home at night.
There may be areas that require improvement but on the whole, my family are happy with the care my nana receives.
Reply from Clare Sheehan, Care Advisor at Winters Park Care Home

Thank you for taking the time to provide your feedback about the home and I am pleased that your nana is happy and finds the staff to be kind and caring. We will look at the other issues you raised and take steps to address these.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce E (Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G A (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are helpful and friendly.
Reply from Jayne Duck, Customer Services Administrator at Winters Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Winters Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Winters Park Care Home is calculated as follows: ( (125 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 166 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Winters Park Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Winters Park Care Home to verify any information. View our terms and conditions. Winters Park Care Home has an Enhanced Service - more info.