Sandford Care Home

The staff are really friendly and helpful to the wife they understand her needs and behaviour and work with her to take care of her they also keep me and the family well informed of any problems. She is always giving them smiles and hugs as she walks around the home. All the staff does a wonderful job of looking after her and nothing is too much trouble and from the manager down everyone is approachable and helpful.

Absolutely fabulous care home, my uncle loves it here, he loves the staff, the food and the activities. Today they had the scaly safari in to visit were they get to hold and interact with exotic animals. He also loves the singers when they come in and the activities coordinator does daily exercises, games, gardening, crafts and they are learning Christmas carols to sing to us at the Christmas party.

She really enjoys the food and it is catered for her tastes, such as cornflakes for breakfast but the milk has to be ice cold, the way she's always liked it. I've occasionally had some of the meals with her and they've all been very tasty.

My mum has been given the best care she could hope for. The staff are very good with her and do not push her to do things she doesn't want to do. She is always treated with dignity and although she can no longer speak, through the smiles she gives to staff, you can see that she is happy there.

I would recommend Sandford Care Home to others and I would like to take this opportunity to thank management and staff for everything they do for our beautiful mum.

Mum is always happy when I visit, always clean and tidy.

My husband was transferred to Sandford in 2020 after almost 18 months in Hospital and he settled in very quickly. The staff are all very pleasant and friendly and during the Covid 'nightmare' did everything they could to facilitate safe visits. He has his books, TV, music, and a large model train layout (yet to be completed) and is happy and content.

The staff are always very friendly and helpful, and any medical needs are able to be quickly met. There is good communication from the home to me as next of Kin. We were very pleased when the home was able to make available and prepare a room for a special birthday celebration. My father enjoys the food and feels well looked after.

I would highly recommend Sandford to anyone looking for a new home for themselves or a family member.

We wish to collectively thank Sandford for their continued support.

The care given to my mother is excellent and I am always kept informed if she is not feeling too well. Although my mother's condition has deteriorated over the past two years she continues to feel well looked after in a homely atmosphere and the staff are really caring. It is also appreciated that additional services are also arranged such as chiropody, hairdressing, and an optician.

The staff have all been friendly and professional with Dad and all the Family who visit, you couldn't ask for a better team to look after a loved one. We all feel confident Dad's best interests are always considered. He doesn't want to be in a care home, but always says he is well looked after by all the staff and really enjoys the food. We all feel better knowing Dad is safe and cared for well at Sandford's. Thank you very much.

He got to know the staff and recognised those who saw him most days. They always show him kindness and thoughtfulness, and a couple of the staff have a banter with him and share a joke or two which he loves. Nothing is too much trouble for the management team and staff, and they’re quick to respond to anything we, as a family, request for Dad. It’s an excellent home and we would recommend it for the peace of mind it offers us all. Thank you to the manager and staff.

Mum moved into Sandford in February 2023. Sadly, she suddenly and unexpectedly became very ill and passed away just over two weeks later. The care and compassion shown to Mum in this short time was exceptional from all staff involved, treating her with such respect and dignity in her final days. I cannot thank them enough. In particular, the manager, who spent a lot of time with Mum, ensured she was never alone. He also went out of his way to find the retro CD player so Mum's favourite music could be played in the background. In addition, he spent time making sure that I was ok during this difficult time. They were also caring for Dad in the dementia unit. Sandford is an exceptional care home; it has a homely, family atmosphere, and the residents I met are happy. I always received friendly greetings from those I met. It thoroughly deserves its place in the Top 20 care homes in Wales.

Dad moved into the dementia unit at Sandford in January 2023 after spending six weeks in hospital. He settled in very well and, like Mum, received exceptional individual care from all the staff who looked after him. They dealt very rapidly with any medical needs that arose, and the manager and staff were in regular communication with us at all times. He was very content and comfortable in his room and was delighted with the special chair provided, enabling him to sit up and look outside or have a comfy snooze. As a result of the care and excellent food (many thanks to the wonderful chef), we noticed an improvement in Dad's cognitive condition. He enjoyed looking at family photos during visits with my brother, especially the family pets we had over the years. As with Mum, Dad was cared for with dignity and compassion, and it was so reassuring for the family, knowing they were both in such good hands.

The staff look after my mother-in-law like she is part of the family. The building always smells lovely. My mother-in-law loves the food and always says how nice it is. She likes Sunday dinner the best.

Since becoming a resident Dad's health has improved significantly. His diabetes is managed well along with other health and mobility issues. Staff take time to engage throughout the day and we (family) visit regularly which has helped stabilise his dementia, looking forward to visits, chats and news. Dad feels safe and secure in his en-suite room with many of his own possessions, helping him feel 'at home'. Care home management are always available for information and updates and the staff always treat Dad with respect and care.

As a result of this 'person-centred' approach, Mum settled in quite quickly and is clearly happy, comfortable, has her individuality and independence recognised and is 'cared for'. We could not ask for more.

Sandford is a really lovely care home. It's very clean and well organised and the staff are thoughtful and attentive to residents needs. The accommodation is spacious and residents rooms are bright and homely. My mother-in-law enjoys the various activities on offer and is really looking forward to any trips planned for them all in the new vehicle that's recently arrived! We feel confident that our loved one is in safe hands and she seems to have flourished during her stay. We're also very grateful for the support the team have offered to us too.

I am writing this to say how happy we are with the care and compassion that is shown to my father-in-law. All the staff, without exception, have a genuine concern for residents. The manager and his team do a wonderful job. Many thanks.

The management is very hands-on and works with residents and staff alike. It is an excellent home, and I can't thank them all enough for the care shown to my mum.