Hallmark Ty Porth

The management team are very involved with what happens on the floors and rapidly respond to any concerns or queries.

My mum has been in Ty Porth now for just over 2 years when she came to Ty Porth she was not in a great way after being in a care home that was unable to meet her needs and a long stay in hospital too. However, I cant thank the team at Ty Porth enough as they have made a huge difference to her quality of life. She has advanced dementia but the thing that has always impressed me the most is at times perhaps when she has been a little challenging or unwell the team just know what to do and I have complete trust in them. They keep us updated when they need to and advise on the actions they are taking so are very proactive. I haven't written a review before as I like to see what the full care is like but I can't thank everyone at Ty Porth enough for making the last few years a lot less painful for both my mother and us x Thank you Ty Porth

I can't thank the team enough for the work they have done to make my father feel at home. I also have complete peace of mind that he is now being looked after so well. The support they have given, especially Leah has been wonderful. The whole process of finding the right home can be overwhelming but I know without out a doubt that this is the best home by far for my father. The activities are stimulating, the care is exceptional, the food is excellent and everywhere is very clean. A big thank you to the whole team.

Nothing is too much trouble for them. What I like is they have a sense of humour and like a laugh aswel as being professional. I like that the staff introduced themselves to my aunt.

My husband has been at Ty Porth for nearly a year and I have never had any concern about his care there. I have nothing but praise and respect for the staff, it is not an easy job, but is done with thought and understanding of the individuals needs.

My husband has been in Ty Porth for just over a week, so my experience is limited. However, when my husband arrived at the care home he was greeted, shown around, introduced to other residents, and made to feel very welcome. I have found staff to be polite, friendly, helpful, and informative. They have quickly responded to requests, for example to change furniture and put additional furniture in his room, according to his needs. Nothing is too much for them. His en suite room is ideal for someone, like my husband, who is a powered wheelchair user. There seems to be a variety of activities on offer at the home but I can't really comment on them as my husband hasn't yet taken part in any. Visitors, like myself, are welcomed into the home and can use the drinks machine and help themselves to fruit and cake in the reception area. I wouldn't hesitate to recommend this luxury care home for anyone looking for a placement for a loved one.

I would certainly recommend the home to other families who need this support for their loved ones

Ty Porth look after their residents like family, the staff also look after us as relatives. The level of care is exceptional and the number and range of activities is excellent. I would definitely recommend Ty Porth.

Our mother moved into Ty Porth at the end of January. It is an amazing care home in many different ways. All staff members are friendly, welcoming and attentive. They go above and beyond to make it feel like a home from home. Mam is settling in nicely; with the help, patience and understanding of all the wonderful staff. We are so impressed with the daily activities on offer here - we were able to attend one of them with her when we visited last week; live music by a harpist! It was incredibly moving to watch the residents joyfully joining in with some of the music, singing along to Tom Jones and Frank Sinatra pieces. Our mother loved it (as did we!). Mam's ensuite room is lovely, with a great view across the valley. We were encouraged by the staff to personalise it for her, with anything we wanted to bring from home, which we did last week. Ty Porth definitely looks and feels like a "Luxury" care home... but it's the staff that make it the special "home from home" that it is.

Everyone is very professional and friendly. They have really helped my Mum settle into the residential area.Always staff visible and ready to assist with a smile. Always encouraging and nothing too much effort. The home is always immaculate,warm and inviting. The area where you can help yourself to fresh coffee or tea is such a treat - and a lovely way to meet other carers or residents. Every service required has been a smooth operation- from hairdressers to gp visits etc. The teams always seem to work well together like a tight ship. Communication has also been a plus point - where any worries about mam have been conveyed and alleviated.

My experience has been very positive my husband is receiving very good care. The staff are friendly and helpful.

Would I recommend Ty Porth to others ? Yes without hesitation .

Made the experience of moving in as pleasant as possible for our relative and went out of their way to reassure us that all would be well ,as it has proved to be.

I highly recommend Ty Porth to anyone & everyone.

I was not looking forward to the day that my mother was being moved into the Care Home, I was expecting resistance and a lot of tears. How wrong was I. From the moment my mother entered the home, the staff all came to introduce themselves, they showed her the bedroom and then showed her around the various facilities on the floor. The staff made such a fuss of my mother that she felt safe and protected and that gave her the reassurance she needed, it was such a difference after spending over four months in hospital. My mother settled in to her new surroundings very well, she is participating in all the activities and as already struck up a number of friendships with the fellow residents. The staff are always free to have a chat when I visit, as I tend to ask a lot of questions and any health issues with Mam they have phoned me to keep me updated. Thank you very much and keep up the excellent care that you provide.

I can't praise the CARE HOME enough because that is exactly what it is the level of CARE is amazing. My loved one hadnt sat in a chair in hospital since november. When he arrived at Ty Porth in may the next day he was up in chair and joining in fab activities. We are so pleased. Thank you to all the staff at Ty Porth it means I can look after my own health issues knowing hes looked after better than I can manage.

All staff are very friendly and helpful, and always keen to help. Nothing is too much trouble for them. The home is clean and tidy. I moved my mum from another Care home, and glad I did, as she is well looked after and safe. I have no concerns about her welfare. I would recommend this home to anyone looking.

Lots of entertainment for residents.

Big thank you to all.

Overall the experience has been great for the family, but more importantly for my father. As stated, generally a good experience provided.