Hallmark Ty Porth

Cemetery Road, Porth CF39 0BH
Review Us
9.9 98 Reviews
  • Hallmark Ty Porth, Porth
In the heart of Porth with glorious views across the valleys, Hallmark Ty Porth offers a tranquil place for individuals to enjoy the next chapter of their lives. Providing award-winning residential, dementia and nursing care, this popular care home has everything residents need to live an independent and fulfilling life within its warm and welcoming community.

Easing into life at a care home can feel like a big leap, but from the moment residents arrive, the team do all they can to make residents and their loved ones feel right at home. Ty Porth’s Relationship-Centred Care approach places residents at the heart of all they do; tailoring activities, menus, and care services to them. By taking the time to listen and really get to know each individual, residents live each day, their way. With Hallmark All-Inclusive, residents can relax in comfort and convenience, knowing that all their needs are catered for.

Recognising the importance of keeping family together, Ty Porth extends a warm welcome to partners, loved ones and wherever possible, four-legged friends.

Family and friends can pop by to join residents for an afternoon stroll in the serene gardens or partake in shared laughter during various daily activities, no matter the time of day, Ty Porth doors are always open.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1180
  • Self-Funded Residential Dementia Care: from £1280
  • Self-Funded Nursing Care: from £1340

These prices are only a guideline, please contact Hallmark Ty Porth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Stephanie Griffiths (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • There is currently no restrictions for visiting.

Parking

  • There is a care park located at Ty Porth Care Home.

Hallmark Ty Porth Reviews (98)

9.9

Hallmark Ty Porth has a Review Score of 9.9 (9.918) out of 10, based on 27 reviews in the last 2 years.
Over all time Hallmark Ty Porth has 98 reviews.

Overall Experience
  • 86
  • 9
  • 2
  • 1
  • 0
Date Published
  • 98
  • 10
  • 16
  • 27
  • 71
Reviewer Connection to Hallmark Ty Porth
  • 34
  • 27
  • 5
  • 5
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 21-40
Review from Huw S (Son of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Hallmark Ty Porth. From the moment my mum was to become a resident to the present day, Ty Porth has been in continued communication with me and made the whole process straightforward and painless which has been much appreciated. The staff always have a smile on their
face, everywhere is spotlessly clean and the food along with the varied choices on offer is excellent. It is a huge weight off my mind and that of the rest of the family knowing my mum is being cared for exceptionally well and is in a safe and happy environment. A huge thank you to all of the staff at Ty Porth.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Good morning Huw, thank you so much for taking the time to share a review and to share your kind comments, I will ensure to pass your comments on to the team! It is a pleasure to see that you are happy with the care that Mum receives here at Ty Porth. As always, if you need anything please do not hesitate to let us know. We look forward to seeing you soon, take care.

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Review from Michael O (Husband of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is here at Ty Porth and has been for six years. I would like to commend all the staff as they go over and above their normal duties with the residents and their families. I also like the thought that I have access at any time so it shows that there is nothing to hide, which I appreciate.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hi, thank you for your kind comment and your 5* review! I will ensure to pass your comments on to the team. We look forward to seeing you soon, take care.

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Review from A C (Daughter-in-law of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't feel like a visitor! It's so homely. Staff are always friendly and ready to chat. Also, during December the extra effort that's made to organise activities throughout the month is amazing.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for taking the time to complete a review and thank you for sharing such kind feedback! I will ensure to pass your comments on to the wider team.
We look forward to seeing you in the home soon, take care.
Kind regards.

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Review from Adrian C (Son of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once again a full programme of events at Hallmark Ty Porth for the Christmas period. The enthusiastic participation of the staff and encouragement of the residents to join in whatever small way create a real atmosphere of joy at this time of year. Thanks once again everyone at Ty Porth.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hi Adrian,
Thank you so much for taking the time to complete a review and thank you for sharing your kind words, I will ensure this is passed onto the team. Thank you for always participating in the activities and supporting the home!
We look forward to seeing you soon, take care.
Kind regards.

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Review from L L (Daughter of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum suffers from dementia and the staff at the home are really good with her. They ensure she has the opportunity to join in with things that she can do, like taking her to see the singers that visit the home. They also help her with feeding and personal care she can no longer manage herself. They
talk to her and not at her, involving her as much as possible.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for sharing your kind feedback. It is great to see Mum involved in activities.
I will ensure to share your feedback with the team.
We look forward to seeing you soon.
Kind regards, Leah Howells.

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Review from Paul H (Son of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, friendly and professional staff who care for my mother.
The staff accommodate all my mother's needs and wishes and communicate well with us as a family. No complaints from us!
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for your kind words and your support whilst your mother has been here living with us.
I will ensure to share your feedback with the team.
We look forward to seeing you soon, take care.
Kind regards

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Review from D W (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Ty Porth in the autumn and I can’t praise enough, the care team/management and the medical team and everybody else that looks after the residents in Mountain View. In the final weeks for my mum, I came down from Scotland to be with her. The care and attention to detail I witnessed
were
amazing. This was not just for the residents, it was for myself and family. They treated us with the same care and attention. So from the bottom of my heart, I thank you for looking after my mother the way you did.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for your kind words. It was our honour to get to know and care for your mother and share the later stages of her life with us. It goes without saying it was our privilege to share this journey with you and we are sending you our love at this time. We will ensure to share your kind comments with the wider team.


We truly are thankful to you and your family.


Kind regards

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Review from K M (Son of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only recently moved to Ty Porth Care Home and has settled in well. She has been welcomed and looked after by every member of staff and feels comfortable and content. I have been kept fully informed and up to date with any queries we have had and nothing has been too much trouble. Mum was apprehensive
about making a move to Ty Porth but these have alleyed.


I am fully assured that she is safe and happy environment and being extremely well looked after.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you very much for your kind comments, I will ensure to pass these kind comments on to the team. It is a pleasure to look after mam and it is lovely to see her settling in. We look forward to seeing you when you visit next.
Take care.

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Review from Richard W (Son-in-law of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law and father-in-law are both at Ty Porth. they are both really well looked after. The home provides excellent activities and make sure they are both included. The staff are all very approachable from manager to carer with all in between.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for sharing your kind comments. It is a pleasure to look after both of your relatives and we look forward to seeing you on your visits.
Take care, and we will see you soon.

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Review from A H (Brother of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied - many thanks.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

I am so pleased that you are very satisfied with all at Ty Porth.
Take care.

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Review from D M (Daughter-in-law of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only been visiting a short while but all the staff are very welcoming and nothing is too much trouble. Very helpful with any queries or concerns. She feels very settled at the home. Enjoying the activities on offer and the food. I am very pleased that she is in a happy environment and the full knowledge
she is being well looked after.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for sharing your kind comments, I am so pleased that you are happy with things at Ty Porth. I will ensure to share your kind comments with the team.
We look forward to seeing you soon. Take care.

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Review from Susan J (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mother received. She needs a lot of personal care which is done preserving her dignity at all times. Not only do you care about her physical health but also her mental health. The carers are always pleasant with a lot of banter which my mother likes. Well done all
staff.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for your review it is a pleasure to care for mam and we are so pleased that you are happy. I will share your kind comments with the team.

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Review from Yvonne W (Daughter-in-law of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for two years. His care and environment have been of a high standard throughout. This weekend he has approached end of life. The staff have been a huge support, not only to my father but also to my husband and I. As always, gone above and beyond what one would expect of
them. The home is a lovely environment which is richly enhanced by its wonderful staff.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello Yvonne, thank you so much for your kind words, I will ensure to pass this on to the team. We miss you visiting the home and we do really hope that you are all keeping well.
If at any time you need anything please do not hesitate to let us know.
Kind regards, Leah Howells.

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Review from Alison D (Daughter of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a wonderful nursing home and I am so happy that we chose this for my mother as she couldn't have received better care.
She was a resident for three years and we never had any issues at all. The staff were always friendly, caring and eager to provide us with updates on how she was doing.
She had dementia and was treated with the utmost respect and affection and care was always taken to preserve her dignity.
We would have no hesitation whatsoever in recommending this home.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you so much for sharing your kind words with us and I will ensure to pass this on to the team.
It was a pleasure to take care of Mam and great to build relationships with friends and family.
Kind regards, Leah.

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Review from Glenn J (Son of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Constantly having to tell them about care of skin conditions and the same excuses that it is being taken care of when it obviously isn't.
Food that is not suitable not cut food that needs to be chewed with no teeth, skins not removed that can cause choking.
Cleanliness is not how it used to be and
could certainly be improved.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for taking the time to share your review with us. I am sorry to hear that you feel this way, your feedback is important to us and we value this feedback in order for us to improve. We take your concerns very seriously and will ensure to hear your concerns, look into them and resolve them.
Please, contact the home and we will schedule a meeting for these concerns to be discussed further.
Kind regards, Leah Howells.

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Review from Julian C (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We find the staff very friendly and always helpful. The room is nice with the sunshine in the afternoon.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for taking the time to leave a lovely review. I will ensure to share your kind feedback with the team.
We look forward to seeing you soon.
Kind regards,
Leah.

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Review from K M (Niece of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute I walked into Ty Porth Care Home, it didn’t feel like your typical care home, the atmosphere is so warm and welcoming. The staff are so hardworking, caring and kind, nothing is too much trouble. Since my uncle has been at the home he is happy and settled and always has a smile on his
face, we can’t thank everyone at the home enough as it had made a difficult situation so much easier.
As a family, we would recommend Ty Porth and sing their praises to everyone.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you so much for taking the time to share your review with us, I will ensure to pass your kind comments on to the team. We look forward to seeing you when you visit next.
Kind regards, Leah.

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Review from A C (Son of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled quickly. The staff have been extremely supportive and caring and have made the experience as easy as possible.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Good afternoon,
Thank you for your feedback and your kind words, I will ensure to pass this feedback on to the team.
We look forward to seeing you soon.
Kind regards, Leah.

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Review from Jodi M (Granddaughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has received care the last few years, all the workers are like family and always go above and beyond.
My nan is very happy and safe and we couldn't be more grateful.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to share your feedback with us, I am glad your nan and the family are happy here at Ty Porth, if there is anything additional you require please do not hesitate to let us know.
We look forward to seeing you when you are here visiting us next.
Take care.

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Review from Jonathan R (Son of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home. All the staff work hard and do the best they can in a very difficult situation. It is a very specialist job and it is not for everyone. It is well run every day, providing food, dressing patients, seeing to their needs, showers etc. every day. It is extremely tiring for
everyone.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello, thank you for your kind feedback. I will ensure I pass your kind words on to the team. Take care and we look forward to seeing you soon.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Hallmark Ty Porth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Hallmark Ty Porth is calculated as follows: ( (294 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 319 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Porth is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (21)

Meet the Team (7)

Stephanie

Stephanie Griffiths

Job Title: General Manager Joined: 2016

Stephanie is the General Manager of Ty Porth Care Home, Steph is an experienced qualified general nurse that has been qualified for over 10 years.
Throughout Steph's career she has predominately worked in elderly care services both in the NHS and private sector. Steph started working in Ty Porth Care Home in 2009 and has been a care team member, a nurse, the deputy manager and now the general manager. She is always promoting the residents to maintain their independence and enhance the wellbeing of residents living at Ty Porth Care Home. No two days are the same for Steph, she thoroughly enjoys working at Ty Porth Care Home.

Julie

Julie Inch

Job Title: Deputy Manager Joined: 2020

Julie is a Registered Mental Health Nurse. Julie has worked in the care sector for over 30 years and has been a registered nurse for over three years. Julie has been a valued member of the team since joining Ty Porth in Nov 2020. In April 2022 she was promoted to Community Manager and has overseen the delivery of care in our nursing care communities. Julie has taken up the post of Deputy Manager in August 2023. She has completed her QCF Level 5 in Leadership and Management and is registered with Social Care Wales.


Julie is passionate about providing high standards of dementia care and end-of-life care.

Leah

Leah Howells

Job Title: Business Support Manager Joined: 2022

Leah is new to Ty Porth Care Home and joined July 2022, although Leah has worked in Hallmark Care Homes since 2016. Leah has had many roles in these years and began her journey as a receptionist and developed to become to Hospitality Service manager and now in her most recent role at TyPorth as a business support manager. Leah is responsible for the hospitality at Ty Porth Care Home and is responsible for the new admissions. Leah thoroughly enjoys working at Ty Porth Care Home, the role is very diverse and no two days are the same! The role allows Leah to meet with new friends and family daily.

Louise

Louise Vaughan

Job Title: Business Administrator Joined: 2020

Louise has worked worked at Ty Porth since August 2020, she began at Ty Porth Care Home as a receptionist and become the business administrator in March 2022. Louise has a wealth of knowledge in administration as she has worked in the role for 30 years! Louise enjoys working at Ty Porth Care Home as she enjoys building relationships with the residents and the families that live at Ty Porth Care Home.

Hannah

Hannah Christopher

Job Title: Lifestyle Coordinator Joined: 2018

Hannah is a dedicated member of our team. Her role as lifestyle lead is to plan and implement a meaningful activity schedule each week promoting a sense of purpose and wellbeing in our residents. Hannah also organises all home events and celebrations throughout the year and regularly fundraises for our homes chosen charities.

Lisa

Lisa Benjamin

Job Title: Head Housekeeper Joined: 2007

Lisa has worked at Ty Porth since 2007. Lisa manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively. Lisa is a team player and is willing to help all departments when needed.

Debbie

Debbie Hayward

Job Title: Residential community manager Joined: 2009

Debbie has worked at Ty Porth since 2009. She began on the twilight shift and quickly became a full time care team member, progressing to senior care team member. She become the community manager in October 2018. Debbie manages both residential communities; the dementia residential and the general residential community. Debbie enjoys her role and the most important part of her day is knowing she has made a difference to the lives of the residents and seeing a smile on their faces.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Ty Porth to verify any information. View our terms and conditions. Hallmark Ty Porth has an Enhanced Service - more info.