Hallmark Ty Porth

Cemetery Road, Porth CF39 0BH
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9.9 98 Reviews
  • Hallmark Ty Porth, Porth
In the heart of Porth with glorious views across the valleys, Hallmark Ty Porth offers a tranquil place for individuals to enjoy the next chapter of their lives. Providing award-winning residential, dementia and nursing care, this popular care home has everything residents need to live an independent and fulfilling life within its warm and welcoming community.

Easing into life at a care home can feel like a big leap, but from the moment residents arrive, the team do all they can to make residents and their loved ones feel right at home. Ty Porth’s Relationship-Centred Care approach places residents at the heart of all they do; tailoring activities, menus, and care services to them. By taking the time to listen and really get to know each individual, residents live each day, their way. With Hallmark All-Inclusive, residents can relax in comfort and convenience, knowing that all their needs are catered for.

Recognising the importance of keeping family together, Ty Porth extends a warm welcome to partners, loved ones and wherever possible, four-legged friends.

Family and friends can pop by to join residents for an afternoon stroll in the serene gardens or partake in shared laughter during various daily activities, no matter the time of day, Ty Porth doors are always open.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1180
  • Self-Funded Residential Dementia Care: from £1280
  • Self-Funded Nursing Care: from £1340

These prices are only a guideline, please contact Hallmark Ty Porth to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Stephanie Griffiths (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (83)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (83)

Visiting

  • There is currently no restrictions for visiting.

Parking

  • There is a care park located at Ty Porth Care Home.

Hallmark Ty Porth Reviews (98)

9.9

Hallmark Ty Porth has a Review Score of 9.9 (9.918) out of 10, based on 27 reviews in the last 2 years.
Over all time Hallmark Ty Porth has 98 reviews.

Overall Experience
  • 86
  • 9
  • 2
  • 1
  • 0
Date Published
  • 98
  • 10
  • 16
  • 27
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Reviewer Connection to Hallmark Ty Porth
  • 34
  • 27
  • 5
  • 5
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 41-60
Review from T B (Nephew of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly, helpful and happy. Always a warm welcome from everybody. My aunty is very happy at Ty Porth.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for sharing your kind feedback with us, it is greatly appreciated.
I am glad that your auntie is happy here with us at Ty Porth - We look forward to seeing you soon!
I will ensure your kind feedback is shared with the team.
Kind regards.

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Review from D A (Husband of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is well run and the staff are excellent. My wife is very happy and I am happy in the knowledge my wife is safe and well cared for.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for sharing your feedback with us, your kind words are greatly appreciated - We will ensure that your feedback is passed on to the team.
We look forward to seeing you at Ty Porth soon.
Kind regards.

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Review from Susanne R (Granddaughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the home to be friendly, approachable and helpful. The staff have been kind and caring towards my grandmother in, at times difficult circumstances. I am confident that she is well cared for at all times.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello, thank you for sharing your feedback and for your kind words. We are glad that you are happy with your grandmother's care here with us at Ty Porth. If there is anything else we can do to help, please let us know.

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Review from S E (Daughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled very well and appears a lot happier after her move from a residential home. The care she receives is of a high standard and the staff are always happy to answer any questions we have. We are very happy with all aspects of care.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to share your feedback with us. It is great to hear that Mum has settled well at Ty Porth and that you are happy with the service Mum receives. If there is anything else we can do please let us know.

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Review from Wayne G (Friend of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a close friend of the service user, an elderly lady of 93. I effectively organise the finances and general welfare support on behalf of a small group of friends, known to the service user in question. She has no close family members. The purpose of this review is to praise highly all the staff
members involved in the recent admission of this lady to Ty Porth and who continue to care for her. An absolutely outstanding, empathetic group of people.
Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Good afternoon Wayne, thank you for your kind comments and thank you for your appreciation towards the team each time you come to visit. We look forward to seeing you soon. Take care.

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Review from Dawn R (Daughter of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wow, amazing! It's not a decision you want to make, to put a parent into a nursing home. Our decision to choose Ty Porth was definitely the right choice. The staff are amazing, thoughtful and caring. Ty Porth always smells clean and fresh. Management are so accommodating and friendly. Mum's room is
always clean and tidy.
Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you so much for taking the time to complete a review. We will share your review with the team, as it is always nice to hear feedback from families of residents within Ty Porth. It was nice to read your positive comments and we look forward to seeing you soon for a coffee and homemade cake in the café. Thank you once again.

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Review from Rob K (Son of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank every single member of staff for the care and respect that was given to my father during his time at Ty Porth. This care was also extended to us as a family while we spent the last few days of Dads life at his bedside. The care home was always immaculately clean, the facilities
first class and the food very tasty and well prepared. By far the best feature though was the friendliness and professionalism of the staff who made what was a very difficult time for us much more manageable. We always knew that when we left after a visit, that Dad was in the very best of hands. It would be unfair of me to name individuals for danger of forgetting a name, but they all do such a great job with a smile on their faces which has such a positive impact on the patients. If it was possible to give a six-star review, I would. I would thoroughly recommend Ty Porth to any family in need of a care home.
Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

We all appreciate your kind comments, Rob, thank you so much for taking the time to complete this outstanding review, feedback is really important to us. I will ensure that your comments are passed on to the team.

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Review from Ernald B (Brother of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I've visited everyone has been extremely helpful and polite. My sister has shown remarkable improvement.
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Review from Sonia S (Daughter of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ty Porth care home provided our 93-year-old mother with a genuinely caring and supportive environment. Despite covid restrictions, (in operation for almost all the time she resided at the home) the staff worked tirelessly to ensure patient safety at the same time as facilitating weekly family visits.
Of particular note was the utmost care and dignity she was offered in her final hours, for which we shall remain eternally grateful.
Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you Sonia we appreciate your kind words. We are so pleased you were happy with everything, especially the care provided by the team here at Ty Porth.

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Review from Mair B (Friend of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this nursing home are so pleasant and caring, from the telephonist and receptionist to the carers. It is a pleasure to visit my friend. They make the experience of having the covid test very easy and safe. My visits in the summer were well organised in the garden in a gazebo and it's now
good to be indoors. I haven't experienced the activities, food or value for money.
Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you Mair for taking the time to pass on positive comments regarding Ty Porth. I will ensure your kind words are passed on to our team.

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Review from Rhian L (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ty Porth has been proactive when responding to the concerns that I shared with them and acted immediately in resolving the matters of concern. My mum appears to be well cared for and is complimentary of the people who look after her.
Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you, Rhian; we are pleased you are happy with the team here at Ty Porth.

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Review from Robert H (Son of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy every time I visit.
The home is well presented, and the staff are very caring and professional.
Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Robert, we are glad to hear that mum is happy here at Ty Porth. Thank you for the positive feedback, I will ensure the comments are passed on to the team.

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Review from H B (Husband of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of my wife, support and staff are all excellent.
Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you Hayden for taking the time to leave us a review. We are pleased you feel supported and happy with the care for your wife. I will ensure your comments are passed on to the team.

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Review from Helen G (Daughter of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since I have not been able to do up-close visits with my father, he has had all the care and attention essential for his needs. Given throughout the care home, especially during covid. The ratings reflect my opinion during this time.
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Review from Stephen P (Son of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, all staff very friendly and helpful. The old man loves it here.
Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you, Stephen, for taking the time to review Ty Porth Care Home. We are so pleased you feel happy with the team and your dad loves it here.

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Review from David L (Brother of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff very friendly and helpful. We saw that my brother was well looked after, he was always happy and contented. If asked we would recommend Ty Porth as a safe and happy place for a relative with good activities and a pleasant atmosphere.
Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you David for taking the time to pass on positive comments regarding Ty Porth. We are pleased you feel happy about the way your brother is being looked after here. I will ensure your kind words are passed on to our team.

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Review from Matthew R (Son of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always happy when I see her and is well cared for. Mum likes the staff and speaks highly of them. All visits are managed well and all staff are friendly and caring. As a family, we are happy with the choice we made when Mum required a change in her lifestyle.
Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you Matthew we appreciate your kind words. We are delighted that you and mum are happy with the level of care here at Ty Porth.

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Review from P B (Son of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother very well looked after. Staff very good all round.
Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you for taking the time to complete this review we are pleased to hear that mum is very well looked after. I will ensure that your comments are passed on to the team.

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Review from John P (Son of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ty Porth Care Home have done marvellous things for Mum. After years of not wanting to even get out of bed, she actually seems to be enjoying life again.
Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Dear John thank you for taking the time to leave us such a great review of our service. Feedback is really important to us, and we all appreciate your kind words.

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Review from Ceri R (Daughter of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Ty Porth. The staff are always available to discuss my mother, her needs are being met really well. The indoor visits are really nice and so are the garden visits. I feel happy because my mother is safe and really well looked after. Video chats can be it or miss but that depends on
how my mother is at the time, but they are really valuable moments because I can see my mother, who I really miss.
Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you, Ceri, for taking the time to review Ty Porth Care Home. We are so pleased you feel happy with the level of care and communication from the team here.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Hallmark Ty Porth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Hallmark Ty Porth is calculated as follows: ( (294 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 319 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Ty Porth is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (21)

Meet the Team (7)

Stephanie

Stephanie Griffiths

Job Title: General Manager Joined: 2016

Stephanie is the General Manager of Ty Porth Care Home, Steph is an experienced qualified general nurse that has been qualified for over 10 years.
Throughout Steph's career she has predominately worked in elderly care services both in the NHS and private sector. Steph started working in Ty Porth Care Home in 2009 and has been a care team member, a nurse, the deputy manager and now the general manager. She is always promoting the residents to maintain their independence and enhance the wellbeing of residents living at Ty Porth Care Home. No two days are the same for Steph, she thoroughly enjoys working at Ty Porth Care Home.

Julie

Julie Inch

Job Title: Deputy Manager Joined: 2020

Julie is a Registered Mental Health Nurse. Julie has worked in the care sector for over 30 years and has been a registered nurse for over three years. Julie has been a valued member of the team since joining Ty Porth in Nov 2020. In April 2022 she was promoted to Community Manager and has overseen the delivery of care in our nursing care communities. Julie has taken up the post of Deputy Manager in August 2023. She has completed her QCF Level 5 in Leadership and Management and is registered with Social Care Wales.


Julie is passionate about providing high standards of dementia care and end-of-life care.

Leah

Leah Howells

Job Title: Business Support Manager Joined: 2022

Leah is new to Ty Porth Care Home and joined July 2022, although Leah has worked in Hallmark Care Homes since 2016. Leah has had many roles in these years and began her journey as a receptionist and developed to become to Hospitality Service manager and now in her most recent role at TyPorth as a business support manager. Leah is responsible for the hospitality at Ty Porth Care Home and is responsible for the new admissions. Leah thoroughly enjoys working at Ty Porth Care Home, the role is very diverse and no two days are the same! The role allows Leah to meet with new friends and family daily.

Louise

Louise Vaughan

Job Title: Business Administrator Joined: 2020

Louise has worked worked at Ty Porth since August 2020, she began at Ty Porth Care Home as a receptionist and become the business administrator in March 2022. Louise has a wealth of knowledge in administration as she has worked in the role for 30 years! Louise enjoys working at Ty Porth Care Home as she enjoys building relationships with the residents and the families that live at Ty Porth Care Home.

Hannah

Hannah Christopher

Job Title: Lifestyle Coordinator Joined: 2018

Hannah is a dedicated member of our team. Her role as lifestyle lead is to plan and implement a meaningful activity schedule each week promoting a sense of purpose and wellbeing in our residents. Hannah also organises all home events and celebrations throughout the year and regularly fundraises for our homes chosen charities.

Lisa

Lisa Benjamin

Job Title: Head Housekeeper Joined: 2007

Lisa has worked at Ty Porth since 2007. Lisa manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively. Lisa is a team player and is willing to help all departments when needed.

Debbie

Debbie Hayward

Job Title: Residential community manager Joined: 2009

Debbie has worked at Ty Porth since 2009. She began on the twilight shift and quickly became a full time care team member, progressing to senior care team member. She become the community manager in October 2018. Debbie manages both residential communities; the dementia residential and the general residential community. Debbie enjoys her role and the most important part of her day is knowing she has made a difference to the lives of the residents and seeing a smile on their faces.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Ty Porth to verify any information. View our terms and conditions. Hallmark Ty Porth has an Enhanced Service - more info.