Morel Court, Penarth, Vale of Glamorgan
Morel Court, Penarth, Vale of Glamorgan
Morel Court, Penarth, Vale of Glamorgan

Morel Court is a thirty-six capacity Penarth facility, employing qualified carers to deliver a friendly and professional service and maintaining a living environment that is pleasing and flexible towards personal choice.

Modern and en-suite bedrooms support the privacy of residents, though a varied activities programme is itself a part of the service, with carers keen to encourage personal interests and the practice of key life skills.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Vale of Glamorgan Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Morel Court: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Morel Court has a Review Score of 9.7 (9.722)

The Review Score of 9.7 (maximum of 10) for Morel Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Morel Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Morel Court is calculated as follows: ( (134 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 176 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Morel Court is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 11 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Morel Court?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Morel Court

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mum had struggled to look after herself for some time. Since she moved in Morel Court, she has been so much happier and more positive.
The staff go out of their way to look after the residents, with a perfect balance of professionalism and compassion.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Suzanne Taplin, Home Manager at Morel Court responded to this review on 22 Aug 2017:

We were delighted to receive your positive feedback regarding the care your mother since she has been in Morel Court. The staff team will be so pleased that you have seen that their hard work and dedication to being the best they can be is shining through.

My mother-in-law has been at Morel Court for a number of years, over which time, I have witnessed a very high standard of care. The staff are always friendly and helpful and the building is very well presented, the combination resulting in the Morel Court having the air of a charming family run small hotel. Top marks and well done to all concerned.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 19 Jul 2017:

Thank you for taking the time to send in your review. It is pleasing to see that you are able to give such a positive review which compliments the staff and the service. We are pleased that the service has proved to meet all our expectations.

My mother has been a resident for 7 years during which time this residential home has treated her with respect courtesy. The staff are ultimately obliging, going beyond the call of duty to make these last years of her life pleasant and comfortable. They have well adapted to her ageing wants and needs, challenging her where necessary but always in a kind and caring way.. She is very confident here; there are many ways the staff provide entertainment and fun for the residents. Food, cleanliness and care are exceptional. I could not wish for my mother's last years to be spent in a better, friendlier place.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 23 Jun 2017:

Thank you for taking the time to pass on such positive comments regarding the care and support from our team at Morel Court. It is delightful to see that the experience you feel your mother is having at our home gives you no hesitation in recommending this home to others.

I visit Morel Court periodically to visit friends. My husband also leads services (religious) from time to time. We always find the home welcoming and there is a genuinely friendly and "homely" atmosphere.
Yesterday went to a small event celebrating one resident's long term membership of the Mother's Union. The tea was lovely and the staff attentive but not intrusive. We particularly liked the thoughtful way the small sitting room has been furnished with artefacts that would remind residents of the past. Excellent for those with memory problems.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Rooms: Good

We have been impressed with the level of are which is taken in Morel Court.
There is always a lovely atmosphere and lots of effort is put in to entertain the residents.
It is a perfect place or the ladies and gentlemen to live.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a difficult move into care as I so wanted to go back to my own home, but staff have made it so easy for me. It feels like a home from home. The staff are genuinely kind and caring and nothing is too much trouble. The food is lovely. We have lots of activities and events going on. Never a quiet or dull moment. I'm beginning to feel part of a family. The two managers are so helpful and always smiling. Would be helpful if the medication trained staff wore a different uniform from the carers so I know who to go for. But apart from this its perfect. I couldn't be happier. This is where I want to spend my final days.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 16 Jun 2017:

We were truly delighted that the staff team at Morel have made you feel so at home. We realise that leaving your home can be a traumatic time but your experience does show that in the right service and with a dedicated team we can make it the best it can be.

The best thing about Morel Court is the staff. They are always caring, willing to help and friendly. Whatever the issue, it is dealt with quickly and efficiently with sympathy and understanding for the residents, their family and friends. The communal areas are friendly, welcoming and safe with residents obviously enjoying the social activities going on. The only downside is that some of the rooms are small but all are well equipped. An excellent run provision.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 12 Jun 2017:

We were delighted to read such positive comments regarding our service in Penarth. We absolutely believe that the staff team are at the core of our values at Morel Court and it is their hard work and dedication that makes this home the place it is.
Thank you for being able to recommend this home.

Very happy here. Would like to see more staff on duty so that I could have a bath every day. Overall, very happy with things.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Karen Hall, Area Manager at Morel Court responded to this review on 08 Jun 2017:

Thank you for your overall positive comments regarding the service at Morel Court. The Manager would be happy to discuss your comments to explore in more detail how they can be of further assistance.

My gran is 86 years old, registered blind and has a stoma. I have viewed Moral Court many times and twice with gran. Outstanding! Amazing staff, beautiful grounds and spotlessly clean. My gran was very anxious visiting, worried about how she would adapt. However, the staff took control with a friendly respectable manner. When I left after my first visit I was emotional. It is everything I hoped for and more for my gran.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 26 May 2017:

It was delightful to see such positive comments from your visits to Morel Court. We do appreciate how difficult it can be to move a loved one into the care of others, so to see that you have already been reassured by the care and support we provide at our home in Penarth is truly gratifying for me and the staff team. I will be in touch as soon as a bed becomes available.

I have only been a resident here for five weeks but from my first contact with the home, I have found the management most helpful in every respect. Since taking up residence I have found the care staff very approachable, helpful - practically and passing on messages about needs eg. lights etc. Very friendly without being invasive and most importantly very caring and hopefully this will continue.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Suzanne Taplin, Home Manager at Morel Court responded to this review on 16 Jan 2017:

We were so pleased to see that you have settled well into Morel Court as your new home and that your first impressions have been so positive. We appreciate that leaving your home and going into residential care must be a stressful experience, so we were delighted to see that the manager and staff have helped you make this a pleasant and reassuring experience. We are sure that this will continue.

Staff are very helpful but I prefer to be at home. Unfortunately, I cannot but Morel Court is my home now.

How likely would you be to recommend Morel Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 12 Dec 2016:

Thank you for your kind comments regarding Morel Court. The management and the staff at the home fully appreciate that staying in residential care will only ever be second choice to living in your own home, so it is our team's purpose to make your stay a pleasurable as possible. With that in mind, it is pleasing to see that you now consider Morel to be your home and are finding your stay a pleasant one and feel able to likely recommend this home to others.

My cousin entered Morel Court at the age of 98 due to failing health. After a period of settling in we noticed a marked improvement in her well-being, and she became interested in her surroundings again, and joined in the activities going on. She resided at Morel Court for six years where she died peacefully, following wonderful care, compassion and dignity. I feel without this care from staff and management she would not have lived till the grand age of 104.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 10 Aug 2016:

Thank you for taking the time to give such positive feedback on our service at Morel Court. We were so delighted to read that the staff team were able to bring new life to your Cousin's last years, and it shows that age is no barrier to gaining fulfilment when you have the right care and support. We will make sure the staff are aware of your feedback.

Morel is a really caring residential home which looks after my father really well. He is 93 and would like to depart this world, but in the meantime, the lovely staff at Morel make him content: they are courteous and kind, respectful and firm. Lots of thought goes into making the residents' lives varied and interesting, if that's what they want. If not, the lounge is very pleasant and the garden with its hens and flowerbeds, is a peaceful retreat.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Suzanne Taplin, Home Manager at Morel Court responded to this review on 24 Jun 2016:

Thank you for your positive comments regarding the care and support your Father receives at Morel Court. It is important that our staff team recognise each resident as an individual and to make their time with us as peaceful and fulfilling as possible. It was pleasing to see that this home can live up to MHA value of being the best we can be.

The activities are varied and enjoyed by most. Lounge is always clean and ready for residents. Hairdressing facilities are provided and convenient for all. Toilet area for visitors always clean. Management and staff are friendly, caring and helpful.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 06 Jun 2016:

Thank you for your kind and positive comments. As a as volunteer you have a unique insight into how well Morel Court provides care and support for our residents, so it was particularly pleasing to see that your experience is such a positive one that you would recommend the home.

My late mother attended Morel court, twice a week, for over two years. She was greeted warmly on arriving each visit and was made to feel welcome. I found all the staff she came into contact with, to be kind and caring towards her.
A range of activities were available every day and my mother would always be more animated after these visits. I was more than happy to leave my mother in the safe hands of the staff at Morel Court, and I will be forever grateful for the friendliness and empathy shown to her.

How likely would you be to recommend Morel Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Suzanne Taplin, Home Manager at Morel Court responded to this review on 02 Jun 2016:

We are very grateful for your kind and positive feedback which we will ensure is given to the staff team at Morel Court. We are delighted to see that you felt your Mother benefited from the support that the home was able to give and that this experience has made you confident in giving the home such a recommendation.

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