Morel Court

Raisdale Road, Penarth CF64 5BN
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9.9 78 Reviews
  • Morel Court, Penarth
Morel Court, located in the scenic town of Penarth, offers both residential and respite care for up to 36 residents. With a dedicated team of qualified carers, Morel Court provides friendly and professional support in an environment that honours personal choice and individuality.

Residents enjoy modern, en-suite bedrooms that ensure comfort and privacy, fostering a homely atmosphere. The home’s varied activities programme is thoughtfully designed to engage residents, encourage personal interests, and support essential life skills. Carers are committed to helping each resident stay connected to the activities they enjoy, promoting independence and a sense of fulfilment.

Whether staying long-term or for a short respite period, residents at Morel Court are welcomed into a community where they feel valued, supported, and able to enjoy a vibrant and fulfilling daily life.

About MHA
Methodist Homes is a charity providing care, accommodation and support services for older people throughout Britain. MHA is one of the largest charitable care providers in the sector, providing services to 15,000 older people for over 80 years.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1307 – £1510

These prices are only a guideline, please contact Morel Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Single Rooms with ensuite Wet Room (36)

Morel Court Reviews (78)

Total of 78, showing 41-60
9.9

Morel Court has a Review Score of 9.9 (9.899) out of 10, based on 24 reviews in the last 2 years. Over all time Morel Court has 78 reviews.

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Review from Helen B (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Dad came into Morel Court straight from a spell in the hospital not long after losing his wife of 61 years. As having very little vision, he was unable to return home and live alone. Morel Court was his first choice if he did ever have to go into a care home, having visited a few years before, so
we were very grateful that he was able to do this. The staff have been caring and helpful from day one, at a time of huge change in his life, supporting him with great kindness as he adjusted. Having visited him lots of times, I can vouch for the high standards of care, the good and clean facilities, excellent support staff, lovely grounds, good spiritual support from the chaplain, creative and imaginative activities, and excellent support throughout the coronavirus lockdown, keeping the residents safe and trying to keep spirits up in difficult circumstances.

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Review from Neil T (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morel Court’s record during the COVID-19 crisis has been exemplary. They locked down very early during March and as a consequence have been very successful in maintaining the biosecurity of the residents. The recent tests have confirmed that the residents have not been affected.
During lockdown, they
have kept up the morale of the residents as evidenced by the videos and photos they’ve put up on social media.
Now the restrictions are easing they are going out of their way to facilitate relatives in visiting in a safe, controlled way.
All staff and management are to be congratulated on their dedication during this time.

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Review from Wendy C (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a Resident at Morel Court for just over a year and in all that time to date, June 2020, her care has been exceptional. All the Staff and Managers go above and beyond with their care, with every attention to detail. In these difficult times with no visits permitted, phone and Skype meetings
are arranged to maintain contact with my Mum. I miss visiting my Mum deeply, but the staff ease this with these phone and Skype meetings and with the weekly maintaining of the "Hair Salon", my Mum always looks fabulous. My Morel Court Family are amazing - thank you!

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Review from Mike C (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experience of several care homes, and Morel Court is by far the best I have encountered. My Mother has been a resident since August 2018, and I have nothing but praise for all the staff who ensure her needs are catered for. It is always evident that the staff work as a team from the Manager
down, with everyone contributing to the welfare of the residents. This contributes to a real family atmosphere. Activities are organised which help keeps residents occupied and stimulated. When possible, small groups are taken out for a change in scenery, and to do something different.
In summary, I feel lucky that my Mother was able to have a room in this lovely caring Residential Home, and I have no hesitation in recommending it to others.

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Review from Carol G (Daughter-in-law of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's difficult to put into words how Morel Court has changed our lives, and the life of my mother in law, for the better. My husband can now sleep at night, knowing that his mother is safe and being cared for and that she isn't alone and vulnerable in her own home. Obviously it was a huge wrench for
her to leave her home but Morel Court is outstanding in not only caring for its residents but showing respect and allowing each person to retain their dignity and feel at home there. None of us knew how lockdown was going to affect Morel Court, but if anything, it's just got better! The residents look like they're having a great time and we've been able to stand in the car park and talk to my mother-in-law from a distance. There is NOTHING that is too much. The staff truly put their residents at the forefront and heart of everything they do. It's an amazing place, and we will always be grateful to them.

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Review from Elizabeth K (Granddaughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morel Court is home to both my grandmothers. Pre lockdown, when we were allowed inside, the communal areas were always clean, the staff welcoming and obviously very attentive to the residents. They had a large range of outside volunteers, when permitted, to enhance the experience of the residents and
also arranged regular day trips for meals/cinema and other experiences that the residents have always wanted. The food is varied and there is a daily program of activities which has something for everyone. Morel Court benefits from a lovely garden too, which is landscaped with pleasant seating areas and is close to Penarth cliff tops, where again, under normal circumstances, we are able to go for walks. The staff on lockdown have consistently shown great care to the residents and also family members, sharing photos of the residents taking part in activities and enabling contact via telephone calls and video messaging while we are not able to visit.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your lovely comments. It is encouraging to know that we are still receiving reviews during the current lockdown. We are continuing to ensure that the wellbeing of all our residents and staff, is paramount and that we all work together to get through this with as little disruption as possible.

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Review from A S (Regular Volunteer) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Morel Court is a very welcoming place for both residents and visitors. Since becoming a volutneer I have visited the home on many occasions and have always been made to feel at home. The residents appear happy and very well cared for. There are numerous activities arranged for them and special occasions
and events are always celebrated. I enjoyed a very tasty lunch with a welsh flavour to celebrate St David's Day.

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Review from Natalie D (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user at Morel Court since September 2018. The staff and facilities here are second to none. We look forward to our weekly visits here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review on Morel Court. It's lovely to read that you feel the staff and facilities here at Morel Court are second to none. Thank you for rating us Excellent in all areas and that you would recommend us. I will share this with all the staff who will appreciate your feedback.

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Review from Catrin T (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Morel Court for twelve years. She was always very happy there. When her end came, she was nursed with exemplary care, warmth and tenderness. Her dignity was always preserved and her individuality respected. Members of staff were hugely supportive of our family during her final illness.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to write a review on Morel Court. It's always lovely to read such positive comments. You have rated us excellent in all areas which speaks volumes. You stated that the staff were hugely supportive towards you as a family and you will all be missed. We will all miss your Mum, 12 years at Morel Court is a long time and she was very much part of Morel Court.

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Review from Audrey L (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent treatment from everyone. Have enjoyed all the meals and the activities are very good. Have settled in very well after being here only a few weeks. The home is very welcoming and the garden is lovely especially in the summer.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review on Morel Court; I’m glad that you have settled in and the treatment you receive is excellent. It's good to read that you enjoy the meals and activities and how you enjoy the garden. I will share your review with all the staff who always appreciate lovely and positive comments.

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Review from Nina A (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What pleases me most is the very friendly atmosphere, very high standards are maintained here. It is always very clean and the meals are most enjoyable and healthy. I enjoy every day I spend here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to write a review on Morel Court; Excellent overall sums up what we are all about. Thank you for your positive feedback; I will share your review with all the staff which will be very much appreciated.

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Review from Christine W (Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy ar Morel Court. I like to be allowed to make my own decisions. There are many programmes "put on" to help boredom never begin.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review on Morel Court where you currently live. It's good to read that you are happy and you have a say in the decisions that you make. The overall standard being good is always positive and I will ensure that I share your comments with the staff team.

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Review from R T (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrive I am greeted by the person in the office who is very polite, warm and happy. Noticed that the place was clean and had a fresh smell and had a lovely feeling of home.
During the first 10 minutes in the room where my friend resided, she had three visits from the staff (2 further after those
10 minutes) and both she and I given tea and biscuits.
Therefore, this home has left a very good impression on me. One of the staff visit after the 10 minutes to make my friend aware of an event. Good to see the activities.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to review Morel Court; I’m pleased to read that your impressions of Morel Court was a good one. Thank you for rating us excellent in all areas. I will share your review with all the staff where such lovely comments are greatly appreciated.

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Review from Marjorie C (Sister-in-law of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reception, friendly, helpful, and positive. The home is warm and welcoming at all times. Splendid care if difficulties arise ie a fall. Interesting activities and outings for those that enjoy the stimulation. Great care at all times from all the staff.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review about Morel Court and your positive feedback about the staff and the excellent reception you receive. I will ensure that I will share your feedback to the staff where comments like this are always greatly received.

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Review from John E (Son-in-law of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a family wedding in St. David's. My mother-in-law, in spite of her disability, was able to attend due to the care and company of a member of staff. Family and friends were grateful for this outstanding service and provision. We are grateful also for all the day-to-day care provided at the home.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review. I’m so pleased that we were able to get your Mother-in-law to the wedding as she wouldn’t have wanted to miss it, and she had a lovely time. I will ensure that the care staff member will read your lovely comments, she too had a lovely day. Thank you for rating the home Excellent in all areas - this will shared with the team.

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Review from Kerry D (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by the staff is first-rate. Caring, compassionate and treating all with the dignity that people needing care deserve. Staff attended my father's funeral, several of them who did so on their day off and one who had left employment here a month previously. There are many absolute
gems of carers and staff here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for the kind review you have written about the excellent care that was provided by the staff. First Class says it all. Your positive feedback will be fed back to the staff where all comments are greatly appreciated.

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Review from James E (Cousin of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently paid a visit to Morel Court where my cousin had resided for approx 6 years until her death at the age of 104 where she received the most excellent care and dignity. It was a very difficult decision for her to give her home up and for me living 150 miles away. It was such a relief when after
a short time she told us it was home from home, and so on my return in July I found the same happy and caring attitude from the staff and happy and contented residents. Morel Court goes the extra mile for its residents.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your lovely review of Morel Court. It’s good to read that your Cousin received the most excellent care. It is a hard decision to make for anyone coming into a residential home and I’m pleased to read that she told you it was “home from home” and Morel Court goes the extra mile for the residents. To read that you have rated the home excellent in all areas is fantastic. I will ensure that your comments are shared with all the staff where lovely comments are greatly appreciated.

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Review from E D (Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent feedback to see Excellent in all areas and that you would extremely likely to recommend us says it all. I will ensure that your positive feedback is fed back to the staff. All feedback is greatly appreciated.

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Review from M J (Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Morel Court.
I have no complaints. The food is good and well cooked and varied quite well.
All in all, it is a very pleasant place to stay. We are well cared for in every way.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent feedback. It is always good to read such positive comments about the home and it's lovely to read that the food is good and that you are well cared for in every way. I will ensure that we share your lovely comments where such positive comments are very much appreciated.

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Review from Gillian M (Daughter-in-law of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recovering from 2 minor strokes, mum became a resident at Morel Court last year. Having been an active and independent lady, she found it very difficult to accept she needed assistance from others. Thanks to her firm but compassionate carers, they gained her trust.
Each time we visit, it feels like
entering a small family owned hotel. Always a wave and a smile from the busy staff. The residents appear relaxed, chatting in groups or happily involved with the many activities on offer.
The staff, without exception, go that extra mile to make the lives of their residents the best it can be.
Mum's speech was affected by the strokes, her first sentence to us was "I feel very comfortable and very safe here" what more can one ask?

Reply from Suzanne Taplin, Home Manager at Morel Court

Your feedback will mean so much to the staff team at Morel Court. The team truly do pride themselves in ensuring all our residents feel part of an extended family. Being able to trust those who care for you goes such a long way to enabling a resident to be the best they can be. Thank you for taking the time to review the home.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Morel Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Morel Court is calculated as follows: ( (266 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 288 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Morel Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (9)

Meet the Team (1)

Suzanne

Suzanne Taplin

Job Title: Home Manager

Joined: 2009

Suzanne is a committed and passionate care home manager at MHA Morel Court, where she has been part of the team for the past 15 years. With over 22 years of experience in the care sector, Suzanne has built her career from the ground up, starting as Deputy Manager before progressing to her current leadership role. She is driven by a deep desire to ensure that every resident enjoys the highest quality of life and is cared for with compassion, dignity, and respect.


Leading with both professionalism and heart, Suzanne is devoted to bringing out the best in her team and nurturing a warm, supportive culture throughout the home. Her values of excellence, empathy, and teamwork are at the core of everything she does, making Morel Court a truly special and welcoming place for residents, families, and staff alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Morel Court to verify any information. View our terms and conditions. Morel Court has an Enhanced Service - more info.