Cwrt-Clwydi-Gwyn Care Home

New Road, Skewen, Neath SA10 6YA

Cwrt-Clwydi-Gwyn Care Home is located within the village of Skewen, on the outskirts of Neath, a purpose built 40-bedded property offering dementia and residential care.

At Cwrt Clwydi Gwyn Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Cwrt Clwydi Gwyn chefs pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Lianne Hargreaves (Home Manager)

Local Authority / Social Services: Neath Port Talbot County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Cwrt-Clwydi-Gwyn Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.7 (maximum of 10) for Cwrt-Clwydi-Gwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Cwrt-Clwydi-Gwyn Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.702 for Cwrt-Clwydi-Gwyn Care Home is calculated as follows: ( (286 Excellents x 5) + (97 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 393 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cwrt-Clwydi-Gwyn Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Cwrt-Clwydi-Gwyn Care Home has a Review Score of 9.7 (9.702) from 33 Reviews


Average Ratings

  • Excellent
    25
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cwrt-Clwydi-Gwyn Care Home?

  • Extremely LIKELY
    30
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cwrt-Clwydi-Gwyn Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    8
  • Daughter-in-law of Resident/Service User
    3
  • Resident / Service User
    3
  • Brother-in-law of Resident/Service User
    2
  • more

The care in this home is extremely perfect, I would recommend it. I always tell the people who come her how excellent it is. All the relatives wish to thank the managers at HC-One for putting the current manager as the home manager.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff truely care at this home and are so kind. I can’t praise the staff and management enough. There is no better home in the area I can promise you.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would have no hesitation in recommending Cwrt-Clwydi-Gwyn to anybody seeking a care home for a member of the family. The home, staff and facilities are of a very good standard, with a very helpful and friendly staff.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Likely

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Average Rating:   3.7 out of 5

My mother recently fell at the care home, she was cared for with great efficiency and loving care.

After a 9.5 hour visit to the hospital, she was welcomed back to the home with genuine care and warmth. She was settled in and given a warm meal within minutes of arrival.

The staff that day were outstanding in their loving care.

Having said that, the care is outstanding at other times as well.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care home was very efficient caring when they dealt with and laboriously followed up treatment by the GP. Errors were made by GP but the situation was clarified by the care staff (March). Whilst we were away for two weeks on holiday my mother in law slipped off the bed and fractured her upper arm (no fault lies with the home). They cared for her with kindness and concern and we will be eternally grateful.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent service and care. Nice rooms, very kind and helpful staff. Good food. All round fantastic service.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Home had just undergone decoration throughout. Always clean, no nasty smells in every area of the home.
Residents had a choice of lounge to use but tended to use the main lounge. Staff are seen making rounds and easy to find when required.

Residents seemed happy and went on trips and enjoyed entertainment. My mother-in-law was well looked after.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I am very glad that we chose this home as my Aunty looks more happy than I have seen her for many years.
She enjoys her food and looks forward to the trips she has.
Thanks to all the staff for their care and helpfulness to her and thank you for all you do.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely staff. Took excellent care of my dad right up to the end.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Likely

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Average Rating:   4.1 out of 5

My mother is well looked after, staff are very supportive and kind.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are amazing. This starts with senior staff being totally available to assist and answer all the little questions that worry family and residents.
The friendliness of all the staff speaks volumes of how this home is run.
All our family would like to thank the staff for supporting our father and us through this tough time.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Amazing.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father is happy, relaxed and well cared for. The staff and management are efficient and supportive, any problems are dealt with promptly and efficiently.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt was relaxed and happy in the care of this home.
She was very well looked after and any medical issues were promptly dealt with.
At the end of her life, she was treated with love and dignity and staff could not have been kinder to us as a family.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Thank you very much for taking care of my nan while she was in your care. All the members of staff here were so lovely to her and always made her feel at home. Me and my family are very grateful to all these lovely ladies. Thank you again. My nan may not be here in person but I still feel like she's here in her room or in her flat.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Just want to express how pleased I am with the care my mother is getting in this home. It is well run and the manager is very approachable. If any slight problems occur, the staff are absolutely brilliant and I regard them as friends. We are always offered tea or coffee when it is being served. I spend a lot of time here and see how hard they work. Also, what I thought was a really nice gesture is that all the residents are made a birthday cake by a member of kitchen staff (and it was really nice too). I have been visiting this home for about 17 years as my mother's two sisters were here, but sadly are no longer with us. My mother chose to come here after suffering a stroke but always says there's no place like home, but this is as close as you can get. Thank you all for your care and patience you give to my mother.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The care home is one of the friendliest homes I have ever been in. The staff are helpful at all times, even when you can see they are extremely busy. They are fantastic with my father. He is very shy and as he is getting older he needs more help. They take the time to make him comfortable and treat him with dignity and respect.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My sister in law has been staying at Cwrt-Clwydi-Gwyn Care Home for some time now, she has always been happy there as long as I can remember. She is always well fed and is expanding around her middle (she likes her food), I am nearly always having to buy larger clothes for her. She likes all the staff and the management are great with her and I am very pleased with her treatment there. I have never had cause to complain at any time. This place is well run and the staff are very professional at all times. Cwrt-Clwydi-Gwyn Care Home is a great place to be in especially those who need good care. This is the place to be.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff and accommodation extremely good. Patients are very well looked after and visitors made extremely welcome.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy with everything. Mum has settled in very well. Can't fault anything.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

I feel at home here, I have got to know all the residents and staff really well. I really enjoy the activities here. I feel I can go to the staff If I have any problems. Nothing is ever too much for any of the staff. I am really happy here.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Likely

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Average Rating:   4.5 out of 5

My mother-in-law has become a resident at Cwrt Clwydi Gwynne and I could not be more pleased with the first class service. Having been a hospital sister for 30 years I have had experience of nursing and residential houses and have to say this is top of my list it really is first class.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are warm and caring. They always talk directly to the residents. They organise activities for the residents. We listened and joined in a choir performance which was fun and heart warming. I saw the manager once with a lady who needs a walker to get around. Her sensitivity to the residents is exceptional.My mother is very happy at the home. She responds to all the staff. They took great trouble today to so she could get her hair set as they know it is very important. The hairdresser is also warm and helpful. They all show they care and act with love.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My sister in law has been in residence at Cwrt-Clwydi-Gwyn Care Home for the last four years and she is always very happy with the care home she is well looked after and cared for by the staff and manager at Cwrt-Clwydi-Gwyn. I am the residents brother-in-law and I'm very pleased and happy with her care here.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My sister and I always find the staff very efficient, helpful and caring. My father moved into the home last July and has settled in well, he feels more relaxed and safe. Whenever we visit, we are always made to feel welcome.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

An excellent standard of care. Possibly the best in the area. The staff are a very caring and sensitive to patients needs. There are inevitably moments when things go awry, but problems are dealt with competently.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I can honestly say that my father's experience at Cwrt-Clwydi has been incredibly positive! Staff are friendly, patient and understanding. Cannot do enough for my dad and also helpful towards me when I have had any concern's very professionally run!

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Marvellous staff and they are always smiling and happy - very polite and nothing is too much trouble for any of them. My mother is very happy to have settled in quite well. It gives me peace of mind to know that she is so well looked after and I have no worries about her.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am happy with my mother's care and well being and with my mother's food and staff. Nothing is too much for the staff and manager. Very helpful, I hope the current manger stays.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

Being a resident of Cwrt-Clwydi-Gwyn I am tended by a wonderful team of carers with others, who are caring and patient. I have a clean room and bed. I am bathed and fed, my wants and needs are provided when needed. My words of thanks are replied with 'that is OK no problem'. I am truly grateful. When I leave this home, I am sure it will be with dignity and care.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Great service provided by the staff. Nothing is too much trouble. I feel comforted that my gran is receiving the best care possible.

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy here very content. The staff are helpful. Food is beautiful. My daughter is happy with my care and staff. I have had more affection than I ever had before. This home is home away from home

How likely would you be to recommend Cwrt-Clwydi-Gwyn Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Lianne

Lianne Hargreaves

Job Title: Home Manager

Joined: 2012

Description:

Lianne Hargreaves is a home manager
with many years’ experience in providing
care and support for older people to
enrich their lives. She is a knowledgeable
and dedicated leader who is passionate
about delivering the highest possible
standards in care and quality of life for
Residents.

Having worked at Cwrt-Clwydi-Gwyn
for a number of years Lianne shares
HC-One’s vision in aiming to provide the
kindest care for each and every Resident.
She extends this caring approach to her
colleagues and works closely with them
to deliver care and support to Residents
in a way that means they gain the most
benefit, in a warm and welcoming home.
She also works hard to arrange events
and activities with nearby schools and
clubs and is always keen to include the
local community in life at Cwrt-Clwydi-
Gwyn.

When asked what she enjoys most about
her role, Lianne said: “The best part of my job is creating an environment that feels like home to our residents. After all, our residents don’t
live in our workplace, we work in their
home.”

Outside of work, Lianne likes to spend
time with her family and beloved
Labrador, Ozzy.

If you would like to find out more
information about Cwrt-Clwydi-Gwyn
Care Home, Lianne has an ‘Open Door
Policy’ and would be pleased to welcome
you for an informal chat.
T 01792 815096
W hc-one.co.uk
E cwrt-clwydi-gwyn.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cwrt-Clwydi-Gwyn Care Home