The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 149 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.
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Care Provided by The Rookery Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.

Contact The Rookery Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Rookery Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Rookery Care Ltd
  • Privately Owned

Person in Charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (149)

9.9

The Rookery Care Home has a Review Score of 9.9 (9.875) out of 10, based on 59 reviews in the last 2 years.
Over all time The Rookery Care Home has 149 reviews.

Overall Experience
  • 130
  • 18
  • 1
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Date Published
  • 149
  • 21
  • 37
  • 59
  • 90
Reviewer Connection to The Rookery Care Home
  • 55
  • 30
  • 13
  • 11
  • 8
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 149, showing 101-120
Review from Christine P (Daughter of Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother left The Rookery to go into a nursing home as she needed one to one care. it was very sad for us all as The Rookery staff were like a "second family" to us. My mother was only there for 6 months, however, over that time her care was second to none. It was a very sad day when she left. Thank
you all.
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Review from Karen M (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love given to my mother during her short stay at The Rookery was extraordinary, the staff went over and above to ensure Mam had everything she required. Family members were made welcome as soon as they entered the home. I can't praise the home and staff enough. I highly recommend The Rookery,
Mam thoroughly enjoyed her time there.
Reply from Olivia Shields, Marketing Assistant at The Rookery Care Home
Thank you, Karen, for your feedback following your recent experience at our home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive…read more
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Review from Jennifer Y (Daughter of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are dedicated and do their utmost to get to know the residents. During my mother's stay, they all made her feel welcome and she soon started to join in with activities. While my mother's health deteriorated, all the staff were very supportive of us and her and kept us informed. I am so
glad my mother spent her last days at The Rookery.
Reply from Olivia Shields, Marketing Assistant at The Rookery Care Home
Thank you, Jennifer, for your feedback and for taking the time to share your experience at The Rookery Care Home. We are so sorry to hear about your mother, but pleased you felt she received great…read more
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Review from W W (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care our mother receives. She has only been at The Rookery a short time, but all staff have welcomed her, taking care of her every need sensitively. They provide a variety of activities and take time to interact with Mum, which has helped her settle with the change. Staff
are also supportive and very helpful towards family members, reassuring and keeping us up to date. Thank you to The Rookery for helping to make a painful time for us as a family more bearable.
Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home
Thank you for your positive feedback towards The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are…read more
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Review from L S (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall pleased with the care my mother receives, although there have been days where staff shortages make the high standard of care difficult to achieve. The staff go that extra mile and I can see they really care for my mother and her welfare.
Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home
Thank you for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of…read more
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Review from M R (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is now a lovely atmosphere in The Rookery - residents always seem happy. Staff are always happy and most helpful and I know that my mother is always safe and well looked after.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you for your feedback and for letting us know how we are doing at The Rookery Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such…read more
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Review from S T (Daughter-in-law of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst visiting the care home I have always found the staff extremely friendly and welcoming.
My mother in law is looked after and her general needs cared for.
I would recommend the home to any future residents.
Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Rookery Care Home was so positive. All of our staff are…read more
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Review from J C (Granddaughter of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has changed here for the better. Settled in lovely. The staff are fabulous. Would normally avoid coming to these places but look forward to coming here, to see nan that is, not me personally - though when the time comes I'd be more than happy.
Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home
Thank you for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of…read more
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Review from S B (Grandson of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The quality of care is satisfactory. The staff are friendly. I am happy that nan is being looked after to a good standard considering her difficult illness.
Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home
Thank you for letting us know how we are doing at The Rookery Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about…read more
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Review from Peter W (Brother-in-law of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two relatives at the home - one has been there for over a year and one for nine months. My wife and I visit at least three times a week. All the staff are excellent and are very observant, very caring and very understanding. There is always some activity for the residents and all staff attend
to each residents needs. The rooms provided are of a good standard and cleanliness is of a high standard. The food is particularly good. I am not able to find any fault - a wonderful home.
Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home
Thank you, Peter, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Rookery Care Home was so positive. All of our…read more
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Review from Joanne M (Granddaughter of Resident) published on 12 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan came to The Rookery over a year ago. As a family it was the hardest decision we ever had to make. Why we worried and lost sleepless nights I don't know, the staff in the rookery from the pink ladies to the ladies in red to the carers to the cooks, every single one of these ladies and gentlemen
go above and beyond their job, nothing is ever to much trouble.
As a regular visitor to this home these people have always made us feel welcome and never uncomfortable, we're made to feel like we're visiting my nan's home, not a care home. The most important thing is my nan is always happy and she loves all the staff, plus she has people to chat to all day long in the friends shes made at the rookery.
The staff here, each and every one of them, needs a huge pat on their back and their managers and families should be proud of the lovely caring people they are. Thanks to all their hard work my nan is now in a happy and safe environment and we as a family can't thank them enough.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you, Joanne, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the…read more
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Review from Jan W (Niece of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident since February 2017. She has dementia. I have looked after her myself for 10 years, plus working. The time came when it was in her own interests to become a resident at The Rookery. She has settled in wonderfully. The staff and the running of the home is exceptional. I'm
a district nurse and knowing The Rookery, this was my first choice.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you, Jan, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality…read more
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Review from Elisabeth L (Daughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care our mother receives. Staff are very sensitive to residents' individual needs and have good knowledge of their families and backgrounds so they can have meaningful interaction/conversation.


They provide a stimulating environment with varying activities and are always

approachable to discuss any concerns.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you, Elisabeth, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the…read more
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Review from Elizabeth B (Wife of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Rookery is a pleasant, well-run facility, especially catering for patients with dementia.
The rooms are bright and airy, most with private facilities.
Activities include art and craft, bingo, film shows, church services, gardening, games like darts, skittles.
Special evening entertainment is
included at regular intervals, to which family members are always invited.
Residents are encouraged to participate in all activities.
The menu is varied and changes on a two-week rota.
Food is tasty and attractively presented.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you, Elizabeth, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the…read more
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Review from Richard E (Son of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good standard all round.
Very clean, friendly caring staff making my mother feel at home.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you, Richard, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the…read more
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Review from Neil G (Son of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and act professionally at all times. The Rookery provide a variety of activities and the food provided is varied and of a high standard. The Rookery is clean and well maintained at all times.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you, Neil, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the…read more
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Review from Christopher J (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are excellent in what they do.
I have no worries in where dad is as he is looked after really well and he seems happy staying here.
Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home
Thank you, Christopher, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Rookery Care Home was so positive. All of…read more
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Review from Alun W (Son of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was made to feel welcome and has been looked after really well. It's a homely atmosphere and all the carers are patient with my mother despite her changing moods.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home
Thank you, Alun, for your kind comments about your recent experience at The Rookery Care Home. We are happy to hear you have been so pleased with the quality of our care. Our number one priority is…read more
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Review from L P (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mum at The Rookery almost every day. I feel she receives care of a very high standard, any medical needs are addressed promptly and of late, she has had many of these. I also feel like an integral part of The Rookery joining in events whenever possible, helping to provide entertainment for
the residents on a regular basis.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home
Thank you for your kind comments about your recent experience at The Rookery Care Home. Our number one priority is the care and wellbeing of our residents and it is rewarding to hear that you have…read more
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Review from David B (Nephew of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we have gone, the residents seem very happy and cared for. My aunty is very happy there and is always clean and well dressed.
There seems to be a lot going on to entertain the residents. The carers are very friendly and helpful.
Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home
Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Rookery Care Home was so positive. All of our…read more
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  • Treated with Dignity
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  • Activities
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for The Rookery Care Home is calculated as follows: ( (625 Excellents x 5) + (68 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 702 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

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