The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 135 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1443
  • Self-Funded Residential Dementia Care: £1308 – £1443
  • RESPITE Self-Funded Residential Care: £1308 – £1443
  • RESPITE Self-Funded Residential Dementia Care: £1308 – £1443

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
Respite stays are for a minimum of a 3 week stay

These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rookery Care Ltd

Person in charge

  • Rebecca Ray (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2004
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (37)

Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.

Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

The Rookery Care Home Reviews (135)

Total of 135, showing 101-120
9.9

The Rookery Care Home has a Review Score of 9.9 (9.870) out of 10, based on 50 reviews in the last 2 years. Over all time The Rookery Care Home has 135 reviews.

Overall Experience

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Date Published

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Review from Richard E (Son of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard all round.
Very clean, friendly caring staff making my mother feel at home.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Richard, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Neil G (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and act professionally at all times. The Rookery provide a variety of activities and the food provided is varied and of a high standard. The Rookery is clean and well maintained at all times.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Neil, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Christopher J (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent in what they do.
I have no worries in where dad is as he is looked after really well and he seems happy staying here.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Christopher, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Rookery Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Alun W (Son of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made to feel welcome and has been looked after really well. It's a homely atmosphere and all the carers are patient with my mother despite her changing moods.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you, Alun, for your kind comments about your recent experience at The Rookery Care Home. We are happy to hear you have been so pleased with the quality of our care. Our number one priority is the care and well-being of every resident and to have this along with the efforts of the team recognised is very rewarding. Thank you once again.

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Review from L P (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum at The Rookery almost every day. I feel she receives care of a very high standard, any medical needs are addressed promptly and of late, she has had many of these. I also feel like an integral part of The Rookery joining in events whenever possible, helping to provide entertainment for
the residents on a regular basis.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you for your kind comments about your recent experience at The Rookery Care Home. Our number one priority is the care and wellbeing of our residents and it is rewarding to hear that you have been so pleased with the quality of our care. We appreciate your praise and kind comments about our team, and it's experiences like yours that really keep us motivated! We hope to see you again soon. Take care!

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Review from David B (Nephew of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we have gone, the residents seem very happy and cared for. My aunty is very happy there and is always clean and well dressed.
There seems to be a lot going on to entertain the residents. The carers are very friendly and helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Rookery Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again. Have a wonderful day.

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Review from A E (Son of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my mother's care and treatment, especially the work done by the staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Your mother's care is our number one priority and we are happy you found our staff to be so supportive during your experience here. Thank you once again. We look forward to seeing you again soon.

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Review from Sue D (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in The Rookery Care Home for almost 3 months now, and it is reassuring for myself and her wider family that she is very well cared for and becoming settled and comfortable in the home.
We are all very pleased with the standards that are maintained on a day to day basis, and it gives us
great peace of mind to know that her best interests and well-being are at the heart of all of the team.
Thank you to The Rookery for making this painful transition in mams life more bearable for us all.

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Review from Wayne E (Son of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rookery is a very well looked after place, clean and tidy. The staff are brilliant and I can't fault them. You ask them questions and they will answer them as much as they can politely and honestly. You make you feel at home there.

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Review from Victoria J (Daughter-in-law of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome every time I go there, everyone is well looked after, plenty to do down there. I've worked in a couple of care homes and to me they don't match up to The Rookery. Well done all involved.

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Review from Julia W (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at The Rookery for 4 months and my sister and I are delighted with the care she receives. The carers treat the residents with respect and dignity but also with genuine affection. Care is taken to dress the residents carefully in clothes that are clean and well matched with jewellery,
if that is required. Carers speak kindly to residents, explaining things that residents find difficult to understand. Carers join in activities and encourage residents to sing, dance etc whatever the activity demands. I would wholeheartedly recommend The Rookery to anyone looking for somewhere to care for their relative - it gives peace of mind.

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Review from Debra H (Daughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been positive with good feedback from staff. The Rookery is well maintained and very clean. The staff are friendly and caring. Overall a good experience.

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Review from F W (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother on a regular basis and like the fact visitors are welcome unannounced at anytime. The staff are always welcoming and treat all residents with care and respect. My mother usually has a carer with her or is busy in a group activity. Her appearance is always immaculate and I can't fault
the standard of cleanliness of the home - her room and all areas are spotless. The staff are amazing - patient, kind - I can't speak highly enough of them. My mother has settled in very quickly and is happy and very settled - a great relief after past experiences in other homes.

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Review from Audrey O (Sister-in-law of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Its a pleasure to visit the Rookery where staff are very friendly and we are always made welcome. Its good to see my brother in law smiling when we arrive and know he is well looked after. The Rookery is a lovely environment to come into and thanks must go to all concerned.

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Review from Denis O (Brother of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home very friendly, staff very helpful and obliging. We are pleased with the care my brother is getting and he is very happy here. From my point of view there are no problems and I want to that all concerned.

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Review from David (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is good.

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Review from Robert C (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at the home for 11 months. Apprehensions about nursing homes prior to this have been well and truly dispelled as the care here is excellent with individual staff going beyond what is their job.

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Review from Katy (Granddaughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Staff very helpful and friendly.

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Review from Gareth J (Grandson of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could write lots but will simply say, they show kindness in everything they do.

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Review from Clare J (Granddaughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, friendly staff who make both residents and their families feel at home. Great program of events and activities provided daily. Stimulating environment, love the themed corridors with plenty to interest all residents and lovely talking points. The manager and all staff have been extremely helpful,
knowledgeable and grounded. I wouldn't want my grandmother to be anywhere else. We are both elated and relieved that a room was available in our time of need in this much sought after facility. Thank you.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for The Rookery Care Home is calculated as follows: ( (525 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 592 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.

Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.

carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.

Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.

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