Abermill Care Home, Caerphilly, Caerphilly
Abermill Care Home, Caerphilly, Caerphilly
Abermill Care Home, Caerphilly, Caerphilly

Abermill Care Home is located in the heart of Abertridwr village on the outskirts of Caerphilly, a popular 38 bedded care home offering Dementia and Residential care.

Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of well-equipped bedrooms which are bright, safe and comfortable many of which have views across the garden and local sports field.

Abermill's chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Leah Mort (Manager)

Local Authority / Social Services: Caerphilly County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 1

Facilities & Services: Respite Care • Own GP if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Abermill Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Abermill Care Home has a Review Score of 9.6 (9.648)

The Review Score of 9.6 (maximum of 10) for Abermill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Abermill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.648 for Abermill Care Home is calculated as follows: ( (374 Excellents x 5) + (123 Goods x 4) + (17 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 523 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Abermill Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 28 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    31
  • Good
    12
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abermill Care Home?

  • Extremely LIKELY
    33
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Abermill Care Home

  • Daughter of Resident/Service User
    16
  • Granddaughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • more

Abermill is friendly. Beautifully decorated. Nice people.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mam settled really well. When she first arrived they were in the middle of a refit but since it has been done it looks really nice. Home from home. Now doing a lot of different activities. They even went on a trip to Asda. Only thing I would say tag clothes carefully. Iron on tags come off in the wash.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff are extremely capable and caring and nothing is too much trouble. Always helpful, residents feel comfortable, secure, and engaged, it certainly brings out the best of them. From being alone, there is certainly stimulation created by care assistants.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would visit my husband most days, sometimes twice and I was always met with the feeling of being welcome.
The staff always treated the residents as if it was their home.
The food was excellent and the best quality. Management was not so good until there was a change and then I found lots of improvement. The overall look was tired but they were going through an overall and makeover when I left.
I would recommend Abermill 100%.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father was well cared for at Abermill. The staff are always warm and friendly.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the care home is good as it is very nice that my great nan is happy there and everyone looks after her. The care home is nice and all the staff are caring and wonderful.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

There is always staff at hand to answer any questions I might have. Mam seems happy.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are always friendly and happy. Any problems, they are easy to approach.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has vascular dementia and became very difficult to care for. It was a very hard decision to put my mum into a care home but I am happy to see my mum so settled. The care and support my mum and family have received have been outstanding. The staff are excellent and mum is very happy there.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My grandmother has settled in very well. I am very happy with the care and support my grandmother has been looked after very well. The staff and carers are excellent.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

It is a fair place, staff are lovely and take care of residents needs and always welcome visitors.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Great carers, great food and activities, treated with respect.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

Safety / Security: Good

Value for Money: Good

The care and support they give to my mother and other residents is totally 100%.
The staff are amazing.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home comes up to all the standards I would expect for my mother in law.
The staff are courteous, helpful and put all efforts into ensuring the care is of the highest standard at all times.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My nan came to Abermill for respite care for a total of 4 weeks. I have never seen my nan so happy within these weeks. The facilities were fabulous. The carers were amazing always happy and nothing was too much trouble for them. My nan loved the singing, chair zumba and the company of everyone, so much so that she has now become a permanent resident.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is the happiest she has been for a long time. The carers are absolutely amazing. I know she is looked after well by all the amazing team at Abermill Care Home.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at the home are amazing. They show genuine care for the residents and always treat them with respect and ensure they maintain their dignity at all times. Members of staff will on a personal basis collect sweets or supplies in their own time to ensure a resident has what they want. Visitors are made most welcome at any time of the day or evening. Overall if I needed to go into care Abermill is the home I'd choose.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Abermill has a relaxed, friendly atmosphere. The carers are very supportive and attentive to the residents. They make lots of effort to engage the residents in activities and seem to genuinely care about their needs.
Residents are treated as individuals and encouraged to talk about their past achievements. I have been very happy when the care my dad has received at Abermill.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother in law has made many friends and been out on trips outside the home. She has a good social life, better than when she was at home.
There are many activities that she likes joining in with all her friends.
The staff are caring and helpful and this takes the worry off all the family.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is well cared for. Recently she was unwell and the staff called the doctor who sent her to the hospital for X-Rays. She had a DVT which was diagnosed thanks to actions of the staff at Abermill Care Home. There is always good communication, activities are varied, meals always well balanced and a good variety and choice.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to thank all the staff of Abermill on behalf of myself and family for their support, kindness and care they have shown My mother over the past two years wish we very much appreciated.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident for three years until she had to go into hospital where she died. During the three years, she was at the home, she received the best of care. It was a great comfort to her family to know that she was safe and very well cared for. The staff were always very professional and very caring and supportive. It was testament to the care of everyone at the home that my mother eventually came to regard the home as her home.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

From what I have seen, Abermill Care Homerun a smooth, friendly place. They are always very attentive to the resident's needs. They are always happy no matter what time you visit a relative. I would definitely refer other people to have their relatives looked after at this care home.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Really pleased with the standard of care. Staff are lovely and keep the residents occupied at all times.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased. Staff are brilliant. They keep an eye on everyone and we are really pleased to have my dad here.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I believe my mother has a lot of help from the staff and been very welcomed by everybody. Although my mother has only been there one months she seems to have improved physically and been well cared for.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff at this home are very kind and thoughtful. The home is bright and cheery and welcoming. My mother-in-law is a recent resident but seems to be settling in well, and well looked after.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always a friendly atmosphere where all residents seem to be happy. My mother is well cared for and if I have any concerns, staff are very approachable.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Support for patients is very good. All seem to be content and I would recommend the care home to anybody. Very good overall.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Abermill is a lovely care home. The staff are very helpful, polite and have plenty of patience with us and the people in their care.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum seems happy and wants for nothing. Staff are really good with her and always great with the family when we visit.

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Staff, management and all personnel at Abermill are efficient, caring, compassionate and have been wonderful with regards to my mother. I cannot recommend this care home enough, they are excellent.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Following circumstances that meant our elderly Aunt would not be able stay in her own home, she needed 24-hour care and support. We looked at a care homes for her and after contacting several, Abermill was the one that stood out for us. The attitude, approach and friendliness from day 1, gave us a good feeling and made us feel that we were placing our Aunt in the next best place to her own home. She was immediately accepted by all staff and given the support to make her transition to something that is so different, and probably scary for her, a lot easier. As family, we were made to feel that we had done the right. Many weeks on and she has settled fairly well, she still gets her off days but with what she's been through, she's entitled to. Whether she is having a good day or a bad day, she is made to feel special and cared for. Abermill is a great environment; the residents are well cared for, staff are attentive, caring and professional. It's a great place to be part of.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy with the care my dad receives. He is always kept clean and tidy, the staff deliver a high standard of care and are very welcoming towards myself, my family and mam. Would highly recommend to anyone. happy father, happy son.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mothers bedroom frequently smells of urine - on more than one occasion, could only be described as "over-powering". Type of bed only changed following a meeting with the home manager. Smell improved following change of bed - however it now seems to be deteriorating again.
Xmas day and Xmas dinner - "abysmal" - meal bland - mashed potato, mushy peas and meat - looked awful. Nothing going on to suggest that it was Xmas Day. Little/no activities going on with the residents.

How likely would you be to recommend Abermill Care Home? Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Poor

Value for Money: Poor

HC-One, Careline Team at Abermill Care Home responded to this review on 12 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback by those who use our services.
I’m sorry that you feel that the standard of care at Abermill fell below your expectations. I’ve investigated your concerns and have written to you separately. I hope that this offers you reassurance but please do come and see me to discuss further if you would like to.

All staff are excellent at all times and all very caring to all the family as well as my dad.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent at all times.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All look after my grandfather really well at all times.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The level of care that Abermil is providing for my brother-in-law is amazing. I am happy with the facilities that are on often at Abermill. Abermill is a very clean home and a happy environment. The domestic staff here are outstanding and the care staff are second to none. The management is very good. There are plenty of activities for the residents. I wouldn't change a thing. My brother-in-law is spoilt here at Abermill.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the first time I have met my partner's nan and it's clear to see that she is very well cared for and all residents are very happy. All staff friendly and welcoming.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is the first time I have been able to visit, my nan has been here as I was working away. I was very upset to find out that she was in a care home. However as soon as I saw my nan, how well looked after and happy she looked, I knew this was the best place she could be in. She even has her perfect perm back! We saw the entertainment which was a singer and it was the most fun I saw my nan have in years! All her carers were lovely and caring, always telling her how beautiful she looked! I'm looking forward to many more visits!

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for many years now and the care she receives is wonderful. I have always had a good relationship with staff who work there and I find them very caring and dedicated with their care for my mother. I always find the atmosphere at the home very happy and welcoming and it is a pleasure to know my mother is being looked after so well.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always friendly and attentive. Mum has settled well and enjoys the company of other residents and of the staff. She joins in with the activities on offer and seems to really enjoy them. The singalongs are her favourite!

How likely would you be to recommend Abermill Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent.

How likely would you be to recommend Abermill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes Wales 2017

Recipient: Abermill Care Home

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes Wales 2016

Recipient: Abermill Care Home

Date: Monday 15 Feb 2016

more details

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes Wales 2015

Recipient: Abermill Care Home

Date: Sunday 01 Feb 2015

more details

October 2014

Highly Commended

Recipient: Abermill Care Home

Date: Tuesday 21 Oct 2014

more details

Job Vacancies

Staff Profiles

Leah

Leah Mort

Job Title: Home Manager

Joined: 2017

Description:

Introducing Leah Mort
Home Manager at Abermill

What does kindness mean to you?

“Kind care involves providing someone with complete choice over their life and then respecting and honouring the choices they make.”

With many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Trafalgar Park for a number of years, Leah shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Abermill

When asked what she enjoys most about her role, Leah said: “The best part of my job is having time to sit down and talk to Residents, which enables us to provide them with the best possible care.”

Outside of work, Leah likes to spend time with her family taking her son to football and having quality time to spend with them. I also enjoy taking my dog for long walks.

If you would like to find out more information about Abermill Care Home, Leah has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

You can contact Leah on; 02920831622 or via email on; abermill.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Abermill Care Home