Church View Care Home

It's been a difficult year for everybody and I cannot praise the staff enough for keeping the residents safe and cared for. It's so hard on the outside looking in, especially with the complication of dementia as mam can tell me if there's anything she needs - the activities keep her as happy as she can be and high praise is needed for the co-ordinator.

I have regained my sense of confidence and I am very grateful for the excellent care and kindness I have received here and very thankful for the kindness and care.

Very understaffed. needs more staff with bad dementia as some need feeding. This is on the lower floor. Staff don't have enough time to see to everything with the amount of paperwork that needs to be done. I feel they need help at mealtimes etc. Not enough staff on the lower floor. They have got too much to do for just two members of staff.

We as a family are all so grateful for the care and support you gave our sister on her stay at Church View from the office to all concerned have all been wonderful and I'm sure our sister would feel more than comfortable to come here again. Thank you all so much.

The lady came in on her day off to help make my father's day special, organised the singer. 10 out of 10.

I found both staff and management excellent. I was treated with great care and they were always very happy and cheerful. Went about their duties with great dignity.

My mother has only been here for a few days; my first visit to this care home. I am impressed by the homeliness of this centre. I also am struck by the kindness of all the care workers. The staff treated my Mum with respect, but firmness, when she had a panic attack and affirmed that she did not have to do anything that she did not want to. A long term resident of the centre chatting away praising all aspects of Castle view and told me that her neighbour was upset when she was leaving. Care workers are under the microscope these days - I am confident that she is safe and the staff will take good care of her.

My mother in law has been a resident since June 2018, the staff downstairs work very hard and are always helpful, over the last few months the staff have not been consistent and this has had a negative effect on the residents. As in any job, some staff are better than others and this is noticeable in the care and routine they provide, which seems to have a calming effect all around. There are two members of staff that I would like to thank for the care they provide to my mother in law, and also to the new caretaker, he has made a vast improvement on the environment by painting and making it look fresh and clean, as sometimes it can be overpowering and needed some upgrading and this makes it more pleasant to visit . The only disappointment is the fact that the minibus has gone, not that it was used much. But, the opportunity for any trips out has now gone, this is such a shame for the residents, but I am satisfied with the care that the home provides,

Since my mother has been in this care home I feel the standards have dropped and a lot of good caring carers have left in the last six to eight months. There aren't enough activities in this period lately, since the activities coordinator has left there and doesn't seem to have been replaced. I feel that my mum is not getting the value for money that she should be. There are a lot of good carers that work there but also some bad ones, my mum is being well looked after but there are issues that need attention. There never seems to be enough staff at times and there are instances that only one carer per floor is working.

Mother well cared for. Loves the food. Staff very kind and friendly. Home seems clean. Only gripe mother has is there doesn't seem to be much entertainment. As my mother is forgetful I cannot verify this as I know she has done things she's forgotten about.

HC One in Caerphilly is the most loving, caring place I know. All the staff are absolutely amazing and so passionate about everything they do at HC OneCaerphilly. The manager at HC One is amazing and there couldn't be a better person for the job. Another member of staff is also fantastic and passionate about her job.

I very much love coming in all the time to talk to my friend. She is a very loving and caring resident who thoroughly loves everyday living at HC-One Church View. I would definitely recommend to any person who is seeking care for a family member of how much of a special place Church View is. Everyone there is absolutely amazing.

My aunty is a resident and is very happy with the care she receives. The carers and the care home manager are excellent with all the residents. Nothing is too much trouble for the carers. They are all very friendly and happy in their work and they all work very hard. The carers always give the visitors a nice welcome.

I feel better with her being in this new room.

Would like to thank the staff for putting on such good, brilliant entertainment and for all the hard work they do for us. The singer this month was fab, we had lots of fun seeing the staff joining in with dressing up. We celebrated with a wartime theme, a good afternoon was had by all.

The staff will go out of their way to help you.

Most of the carers are very friendly and obliging.

My mum is very happy here and is always praising the staff and the food.

We are quite disappointed with the home - lack of activities offered, same food all the time, never offered brown bread and always short staffed. We chose this home as it was portrayed as a high quality home but we do not feel we are getting value for money especially with the recent increased costs per week. Hopefully, the new manager can improve things otherwise we will look elsewhere.

Since my Mother has been in Church View she has been very well cared for. All the staff and management are very nice with nothing too much trouble for them. The food is lovely and I'm always offered drinks and snacks when I visit my Mother. The garden area is lovely and my Mother loves to sit there with other residents. I'm always made to feel really welcome. The new manager is lovely and very helpful.