Larkfield View Care Centre, Greenock, Inverclyde
Larkfield View Care Centre, Greenock, Inverclyde
Larkfield View Care Centre, Greenock, Inverclyde

Larkfield View Care Home is situated in a fantastic location close to the town of Greenock and the picturesque Gourock seafront. The purpose-built home is equipped to provide nursing care to residents over the age of 65 and for those with dementia-related conditions.

All 90 bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. In addition, each unit within the home has its own lounge and dining facilities where residents can enjoy home cooked meals and afternoon tea with family and friends.

The home runs a varied activities programme, which includes some fantastic day trips and a yearly holiday to Largs; the charming seaside resort on the west coast of Scotland.

Peace and quiet can also be enjoyed in the attractive terraced courtyard and sensory garden area surrounding the home.

Elsie MacLennan, the Service Manager at Larkfield View recently won the ''Care Home Registered Manager of the Year" for the North West region at the Great British Care Awards 2017, and is also through to the 2018 National Finals.

Fees at Larkfield View will depend on the needs of the prospective resident, but more information can be provided by the Service Manager in the home.

Group: The Holmes Care (Group) Ltd

Person in charge: Elsie McLennan (Manager)

Local Authority / Social Services: Inverclyde Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

At any time.

Parking:

Free on site parking

Latest Care Inspectorate* Report on Larkfield View Care Centre: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

3 Bed Vacancies

posted 20 Feb 2018

General nursing care for people over the age of 65 and to those with dementia related conditions.

Reviews

9.6 Larkfield View Care Centre has a Review Score of 9.6 (9.640)

The Review Score of 9.6 (maximum of 10) for Larkfield View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Larkfield View Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.64 for Larkfield View Care Centre is calculated as follows: ( (329 Excellents x 5) + (162 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 500 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Larkfield View Care Centre is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 34 Reviews ÷ 18 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    30
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Larkfield View Care Centre?

  • Extremely LIKELY
    36
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Larkfield View Care Centre

  • Daughter of Resident/Service User
    16
  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • more

The care home has provided high-quality care for my mother since March 2017. The staff are committed, friendly and helpful in supporting both mum and visitors. Mum has settled well and I have seen improvements in her well-being, health and general demeanour. She enjoys the company of others and liked the meals served. I am very happy with the level of care provided.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Due to a family bereavement, it was advised that we should consider our aunt for a nursing home due to advanced stages of dementia.
Our family have peace of mind knowing our aunt is well cared for by highly experienced staff from management right through the chain of employees. I have no hesitation in recommending this home to others and have every confidence that your loved ones will be well looked after.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The review of my mother was very professional but relaxed. Although my mum has been in the care home for a relatively short time, the staff have gotten to know her well giving her time to settle at her own pace and treated her with great care and dignity in a time that must have been quite confusing for her as she suffers from Alzheimer's. The progress I see each visit is heartwarming, my mum has blossomed. I can't thank the staff enough for all they do for mum.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 29 Jan 2018:

Dear Margaret, thank you for your kind words about Larkfield View, and for taking the time to leave a review.

My mother-in-law has settled in really well here. She's happy and looks well cared for. I can't believe the change in her. She's enjoying the food and especially the company of staff and entertainment. We really appreciate everything the staff are doing. Thanks for everything!!!!

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 29 Jan 2018:

Dear Susan, thank you for your kind words, we are pleased to hear that you are happy with the care provided at Larkfield View.

My dad is happy, content and well looked after. He enjoys playing the piano and this is accommodated within the unit.

He has his own things around him to remind him of the things he used to do.

The care home ensures he interacts with others and cares very well for his needs.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After losing my dad, I was unable to look after mum due to a decline in her dementia. I can't thank the staff enough for all the support shown to not only mum but also me. Mum has come on heeps since being here all thanks to a wonderful staff team.

Don't know where I'd have been without you all.

God bless.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have nothing but praise for the staff and management of this care home! It is a difficult task to look after so many residents with various forms of dementia and mobility problems. The staff members appointed to the personal care of my mother do a magnificent job, with love, understanding and devotion - a fact that helps to put my mind at ease!

How likely would you be to recommend Larkfield View Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Nana has been a resident now for 11 years at Larkfield Care Centre and feels very comfortable in her home, surrounds and continuity of staff. Over the years Nana has had and still receives excellent care, love and attention. My experience overall is excellent and I am happy with Nana's care and have recommended to other family and friends.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident in Larkfield View Care Centre since 2008. In my experience with all staff over the years of care for Mum, I have not come up against any problems. Staff are always polite and friendly. They make me and my family feel very welcome at all times. I am always informed if Mum is not well whether its a chest infection or other medical problems. The doctor is phoned promptly. I am happy with Mum's care in Larkfield View. My father was also in the home and the same applied to Dad, who is now no longer with us.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 22 Jan 2018:

Dear Sheila, thank you for your kind words about Larkfield View, we are pleased that you are happy with the care and support provided at the home.

Find Larkfield View a very pleasant and friendly place. Carers etc always so helpful.

How likely would you be to recommend Larkfield View Care Centre? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have always found all member of staff to be extremely helpful and caring. They are always there to give a hug to you if you are upset in any way.
There is always someone to listen when you are worried about anything or anyone. I have never had any cause for complaint in the 2 and a half years I have lived here. I could never find better care than I have here. Everyone is so good to you and that includes even domestic staff.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum was assessed at her house. She was made to feel completely at ease. She was allowed to talk and express herself.
She was admitted and was made welcome by all. She has settled in and is very happy with her surroundings. Overall, myself and family are very happy with how well she is being treated and we are completely relieved ar how she has settled in.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 17 Jan 2018:

Dear Patrick, thank you for your kind words about the home, we are pleased to hear you are happy with the care and service provided.

Great care home, excellent staff who go above and beyond for my wife. Very friendly and make you feel content that my wife is in good hands.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in this home for one year and the staff have been amazing. I have also had my granda in their care before he passed and he loved it. He was 94 years of age. Only thing is it could be doing with a decor freshing up. I couldn't fault this home at all. My Mum has come on great from going in and that makes me and my Dad happy.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 16 Jan 2018:

Hi Michelle, thank you for your kind words about Larkfield View, we are glad you have been happy with the care provided for both family members.

Larkfield View were taking the residents away to Craig Tara for a few days, my mum was to go, but the staff decided that it might have unsettled my mum. My sister and I were not happy with this decision and took my mum away for 3 nights instead but stayed for only 2 as mum was so unsettled. As a result, we realised that the staff were right. My mum was not happy in a strange place and just wanted to get home to Larkfield View, her home. The manager and all the staff are just fabulous. A lesson to listen to the professionals, they know best.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to express my thanks to the wonderful staff at Larkfield View. It was lovely to see the residents on their day out to largs experiencing such a wonderful day. The organisation and dedication that went into this event was admirable. All staff from management, nursing, care, clerical, catering were there to participate in the even - a true team effort to ensure all residents has a fabulous, fun packed day. Thanks to you all going the extra mile for the people involved in care.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 17 Oct 2017:

Thanks for your kind comments about Larkfield View, we love that the residents enjoy their day out to Largs so much!

Mum has been in Larkfield View for the past couple of months. I have found all staff to be helpful, courteous and caring. I am at the home every day at various times, therefore meeting a number of staff. Leaving my Mum in care was a very stressful thing but was made easier knowing she is being well cared for.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent facilities available to let us host a birthday party for my gran.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is always clean and presentable. Staff are excellent.

How likely would you be to recommend Larkfield View Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My family are really happy with the service that is provided to my granny. Previously my great aunt and aunt were both residents here.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit here many times and on all occasions, I'm always impressed with the staff's attention and treatment of the residents. The home is very pleasant and residents rooms that I have seen always look homely and personal.
I would recommend this to anyone who is looking for this type of care.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 09 Oct 2017:

Hi Sandra, thank you for your kind words about Larkfield View.

Staff are always pleasant and helpful, they treat the residents with dignity and respect, whilst still having the time to talk and have fun with them.
My dad's health has been maintained even though his dementia has progressed due to the level of care given.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has good care. The night shift staff are excellent and the food is great. Happy with the care mum is getting.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I love the care home and the staff.
I couldn't be happier and wish I had come here years ago.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are friendly and I enjoy talking to them. The home is very nice and clean. I don't take part in most activities. I will go on bus trips.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Think it is a great place to live. Staff are all so helpful.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My first reaction on entering the care home was the friendly and obliging staff, from all working areas. Lovely fresh surroundings. Residents that I come across looked happy and always seemed to have an activity happening or about to happen. The only downfall for my sister was her age. She was a lot younger than fellow residents, she stayed in her room, but was happy with her television and magazines. The staff were always popping in to check on her.

Overall, very satisfied with the facility.

How likely would you be to recommend Larkfield View Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 14 Sep 2017:

Thank you for your kind words about Larkfield View.

I would say my mother's condition has greatly improved since coming to the home almost a year ago.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father in Law was given notice by a home due to his behaviour as they could not deal with his dementia. Now he is well cared for, clean and well hydrated. The staff sit in the lounge and engage with the residents. The food is excellent and he is a lot less agitated. I have witnessed carers helping an agitated resident who bites - they diffuse the situation by taking her for a walk.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister in law has been in Larkfield View Care Home since November 2013 and was welcomed, settled and shown every consideration since then.
The staff are very kindly and friendly to their patients and treat them with the respect they deserve.
She has settled down well and seems happy and content with her treatment.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 11 Apr 2017:

Thank you for your kind words about Larkfield.

Facilities are excellent. I cannot fault the care home at all. The care of my wife is excellent.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Good. Information on my cousin's health and update on his behaviour.

How likely would you be to recommend Larkfield View Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Never wanted to expected my mother to be in a care home. Six months ago the decision was taken out of our hands. If she was in any other care home, I would not be content. Larkfield View is the best care home I have ever been in.

Mum has all the space to go for walks, a beautiful bedroom, dining room and sitting rooms. I have no concerns when I'm not there as the staff are very attentive and friendly towards her. The activities and entertainment they provide are fantastic as is the food. I couldn't fault it's cleanliness either as it is always spotless. Well done to all the staff, they have made my life less stressful as I know mum is well cared for. Excellent, keep up the good work.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 29 Mar 2017:

Dear Janice, thank you for taking the time to leave such a kind and thoughtful review.

My 89 year old mother was admitted to Larkfield View for respite and assessment of Alzheimer's condition. She spent 4 and a half weeks there and was initially unsure what was happening with her, as she thought she'd go back home. She needed long term care and had previously said when her memory was Ok, that she'd like to go to another care home if this situation ever occurred. I wanted to respect my mum's wishes and she got transferred to that home. Unfortunately, after nearly 4 months there, she didn't settle and kept asking to go back to Larkfield View. She was so lonely in the other home. The manager suggested mum come for lunch. She went and she was like a different person. She remembered the staff and didn't only stay for lunch but dinner too. It's a very sociable home and the staff and management can't do enough for mum. We are both delighted with Larkfield View.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 20 Mar 2017:

Dear Linda, thank you for your kind words and for taking the time to leave a review.

My mother has lived in Larkfield care home about 2 years. Today the residents went to Cardwell garden centre for lunch, this and other outings happen frequently. In my opinion this is an excellent care home, from care, food and hygiene. The manager is superb she is not just a terrific manager but gets involved with the residents, just mucks in. My mother loves her room, the staff are very approachable, having peace of mind knowing your parent is safe and happy you can not buy.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Manager at Larkfield View Care Centre responded to this review on 05 Jul 2016:

Thank you for taking the time to leave this very positive review - your comments are greatly valued.

My husband has been a resident in Larkfield View for just over six years. During that time we have witnessed and experienced many changes within the home both in his medical condition and in the environment he lives in. We are more than happy to acknowledge all the hard work and effort that has been made by all members of staff without exception to reach the new grade 5.
The care and attention my husband receives on a daily basis allows our family to rest easy that he is receiving excellent care. The manager has worked tirelessly to bring a brilliant team around her. Working with residents who dementia plus other health issues cannot be an easy task but the staff deal with each resident on their personal needs and not just as a number. Well done everyone keep up the great work.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Elsie Maclennan, Service Manager at Larkfield View Care Centre responded to this review on 29 Jun 2016:

Thank you Pauline for your kind words

My mum has been a resident in Larkfield View for nearly nine years and I have seen turnover of staff during this time. The Manager has worked tirelessly to improve the experiences for all residents and has brought the staff on board with herself and William at the helm. The recent Care Inspectorate report awarded 5 Very Good levels and was well deserved. The focus is very much individual person centred and I have found that, although my mum cannot communicate verbally, the staff know her needs very well and try their best to improve her quality of life. If I have a concern about any aspect of my mum's care I have always found staff very approachable and keen to work out a solution with me. Larkfield View community is continually evolving and because of the commitment of staff at all levels to improving experiences for the residents in their care, consultation with family and residents, and skilful leadership I am looking forward to future developments.

How likely would you be to recommend Larkfield View Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 06 Jun 2016:

Thank you Sally for your kind comments. We are continually striving to improve at Larkfield View and I am pleased that your Mother is happy with us.

Both my Mum and Aunt are very well looked after and the home is alway clean and fresh. My mother particularly likes the security of there being people to help her overnight. Both have an en-suite shower room and both have all their medical needs looked after. The staff are very patient with them against what must be a very demanding job. The staff at the home are excellent at letting me know if either of my relatives have any wee problems.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 01 Jun 2016:

Thanks for your kind words Ian, good to hear that your Mum and Aunt are happy at Larkfield View.

I find the home to be welcoming. I regularly meet cleaning staff who keep everything fresh. Care staff are friendly and alert to patients needs, though at times seen understaffed. Senior nursing staff keep us informed of any changes in my mother's health when we visit and also by phone. There are activities for residents who want to take part.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 01 Apr 2016:

Thank you Annie for you kind words. We are currently addressing staffing issues, so we are sure you will see improvements in the near future.

My wife has been a resident in Larkfield View for the past ten years. Throughout that time she has received excellent care. The staff have been exceptional and caring. My wife and I have been so thankful for the many dedicated staff who have supported us.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 31 Mar 2016:

Thank you for your kind words Ronnie.

My mother-in-law has been a resident here for 2 years, she has dementia. She enjoys the activities and takes part in them each afternoon. In the summer time she enjoys sitting in the garden. Any concerns regarding her health are discussed during our visits. My mother-in-law looks forward to meal times and enjoy the food that is freshly cooked daily on site. It also has a hairdressing salon and she has a shampoo and set each week. Staff and carers are very good and go out of their way to be helpful.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 04 Apr 2016:

Thank you Annie for your kind words.

This care home has provided excellent care to my nanna for a number of years. Staff ensure that her individual needs are met on a daily basis, and keep family members up to date on how my nanna is getting on. Staff are also very friendly and make our family welcome in the care home at any time.

How likely would you be to recommend Larkfield View Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Elsie MacLennan, Service Manager at Larkfield View Care Centre responded to this review on 31 Mar 2016:

Thank you for your kind words Kimberley

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Staff Profiles

Elsie

Elsie MacLennan

Job Title: Service Manager

Joined: 2012

Description:

Elsie has over 20 years experience working for the NHS providing care and support to both younger adults with a physical disability and older adults within an assessment and rehabilitation unit. During this time she was also a part time lecturer at Reid Kerr College teaching basic nursing skills.

Elsie joined the private sector 14 years ago where she managed a care home, which was recognised for the quality of care delivered and achieving excellent grades from the Care Commission. She joined the Team at Larkfield View in December 2012 as Service Manager.

Care Home Idol 2016

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