Craigielea

Craigielea is in the best sense of the word a 'home'. Residents are treated as part of a family, not 'customers' or even 'patients'. Staff are always there and nothing is ever a chore, even when it’s busy or something may be happening.

I found the care my parent received second to none. Craigielea is clean with fresh and modern decor. Staff are always getting involved, supporting all my parents' care, from visits to the shop, to celebrations such as the Queen's Jubilee and King's Coronation. My father is happy and settled and always spotless, wearing his own clothes. We, as a family, feel at ease knowing he is happy. We are asked to become part of his care by being included in his care plan. We are always updated with developments in his care. Craigielea staff give a real, good vibe to the place, which shows, as they all know my father by his name and nothing is an issue. This is from management to carers. We can sleep at night knowing he has carers with his well-being at heart and he is 100% treated with respect and dignity.

I found the manager and staff very good and supportive. My wife gets excellent support and care.

The home has just had a much-needed refit so I hope for the residents' sake that this is a sign of improvements across the board. We reported our room needed done for 14 months so I'm glad changes are finally happening even though they have taken so long.

The engagement between residents provides reassurance that Gran has company during the day is comforting.

Having visited numerous care homes, I have never experienced such a heartfelt reception as I do when entering Craigielea care home. From the manager and admin staff to the dedicated carers and residents, you are greeted with the utmost warmth. It’s truly heartwarming to witness the residents receiving the utmost care and consideration, making them feel genuinely appreciated. I wanted to extend my appreciation to all the staff members at Craigielea; you should take great pride in your exceptional work.

I have been visiting Adam’s for several years. In all that time no matter how stretched the staff, they always have a smile for me or hello. The ward manager is always on top form, nothing is too small for her not to know about. When asked she has given me good advice regarding the frequency and quality of visiting. If I should slip in unseen by staff, it is reassuring to know how often staff put their heads around the door to ask if my friend needs anything or if they tell a joke. It is a home from home, we need more places like this. They use very few bank staff and staff seem to stay for years. Each resident is genuinely treated as an individual. I am nothing but impressed.

I visited after many months away, to what looked like a new phase had taken place. New manager, new staff and what a difference. Painted, clean and has a prestige look. The manager spoke to me and I now understand why the change, awareness of all issues and staff a great delivery.

The new changes and decor look amazing.

The new manager has also welcomed and enabled residents accessing an Alzheimer's charity community activities, adding to the diversity of activities on offer each day and also to providing external stimulation opportunities for residents.

My wife could not cope without the care of Craigielea. She was sadly taken from me due to her illness. I miss her big time but I cherish the times we had together. She will always be my wife, despite us being unable to be together. Love you always pet.

My mum has been in Craigielea for nearly 4 years now. She is now totally dependent on others to care for her needs. This has been very difficult for her and for us all. I cannot praise the service manager and her team highly enough for the level of care given to my mum and to us as a family. Over that time there have been staff changes, but everyone has been very caring. I cannot thank them enough.

In most areas the home is good, staff are friendly. Rather slow in advising if the resident falls. I know there are staffing problems but having staff members that are there on a regular basis helps the resident settle in. Meals are adequate, fruit would be a good addition. I do not think the cost of care is as it should be for this amount of money.

Nobody cared, listened, or seemed interested, and thus our relative transferred back to her previous placement where she was cared for.

I would be unable to live my own life and look after my dependents if it was not for the amazing work done in West. I cannot thank you enough. The care staff are always happy and caring and never falter. They know my mum better than me now! All cleaning, laundry and kitchen staff get to know residents' names which makes a huge difference. From the bottom of my heart, thank you.

My mother-in-law has been in the care home for over a year now, I am absolutely astonished at the progress and recovery she has made. I can only put this down to all the care and effort put in by the staff! She has gained weight, she participates in lots of activities and she loved getting pampered! All the staff, from the girls in the office to the hairdresser, to the manager, have been great and keep our family updated with Mum's daily care, all her medical and emotional needs are being met with dignity! Thank you for everything you do for her and our family, you are all wonderful!

I feel I must write this review to thank all the staff in Adams for the excellent care that they continually gave my son. I would also like to thank the manager of the home for her ongoing support of my family, nothing is too much trouble for her. The home is just like an extended family.

I found the manager very helpful, putting my family at ease and making the transition into care painless.

Delighted for all the excellent care she receives.

On behalf of myself and my family, keep up the good work everyone, you are all amazing.