Craigielea

French Street, Renfrew PA4 8DG
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9.5 108 Reviews
  • Craigielea, Renfrew
Craigielea is an 85 bed, purpose built, care facility that has been designed with the aim of creating an enjoyable, bright living space that supports residents in their day to day lives; and as such, has been divided into four distinct units, each specialising in the following types of care;

Adults over 65/ frail elderly adults
Young people with physical disabilities
Residents with varying degrees of dementia
Residents with Alzheimer's and complex mental health problems

The home is conveniently located within close proximity of Glasgow city centre and enjoys easy access to the M8 and Glasgow airport. There are a number of local amenities just a short drive away from the home, including Braehead shopping centre and the beautiful Robertson Park.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. There are numerous lounge and dining facilities available throughout the home for residents to enjoy home cooked meals, whilst also providing a relaxed environment for socialising with family and friends.

The home has a dedicated activities centre, in addition to its own minibus, which is frequently used for visits, excursions and trips to local places of interest.

An enjoyable, secure, and easily accessible garden area with a patio and gazebo has been specially designed to accommodate many outdoor events, including summer BBQ’s and fetes. It’s a fabulous place to be and when the sun is out, it’s even better!

Craigielea has secured a number of prestigious awards in the last couple of years, due to the dedication of each team member within the home; striving to provide the highest standards of care.

Some of their achievements include:

2017 - National Dementia Awards Finalist - Sheila Inshaw - Best Dementia Care Manager
2016 - National Dementia Awards Winner - Best Dignity in Care Champion

Show Craigielea on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mairi Ritchie (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Visiting

  • At any time.

Parking

  • Free on site parking.

Craigielea Reviews (108)

Total of 108, showing 41-60
9.5

Craigielea has a Review Score of 9.5 (9.510) out of 10, based on 16 reviews in the last 2 years. Over all time Craigielea has 108 reviews.

Overall Experience

  • 76
  • 25
  • 1
  • 2
  • 4

Date Published

108
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2
16
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Review from A D (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My partner's nana went into Craigielea earlier this year and have had to move her to a different home only 3 months later due to the rubbish care. She can go a week or longer without staff washing her and cleaning her room. My partner's mum has to feed her almost every day as the staff doesn’t encourage
her or forget about her at meal times. This care home should be shut down or needs completely new staff, I feel bad for all the residents.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the wellbeing and safety of all residents. Please email manager@craigielea-carehome.co.uk so we can arrange a call to discuss.

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Review from Rachael B (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nana went into Craigielea at the start of March. For the first few weeks the staff were great but after the ‘honeymoon period’ staff started not caring and looking after my nana. My nana was being forgotten about for meals, my nana is very frail and needs encouragement when eating and the staff didn’t
encourage her to eat a meal once. After my mum raised her concerns about my nana not getting the right care, the staff did not seem to care and eventually ended up singling my nana out. Staff would constantly talk badly about other residents and mention how they can’t be bothered helping them or have forgotten about them. The manager is a waste of space and does not care for anyone apart from herself. Do not put your family in here unless you want them to be forgotten about and let their health decline.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the wellbeing and safety of all residents. Please email manager@craigielea-carehome.co.uk so we can arrange a call to discuss.

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Review from S M (Son-in-law of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in Craigilea in 2017. In the short period of time my mum was in, I thought the care was great. This year in March my mother-in-law went in. I must confess the overall care, the food, the cleanliness, and the garden area leaves a lot to be desired. All of these points can be easily rectified
however after many meetings with the manager etc nothing has improved. I have never left a negative review in my life but I feel compelled to do so. I sincerely hope the owners of Craigilea take action.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your comment. We take all concerns very seriously and are keen to investigate to ensure the wellbeing and safety of all residents. Please email manager@craigielea-carehome.co.uk so we can arrange a call to discuss.

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Review from C C (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the pandemic I could not praise the home enough, they were excellent. Since the pandemic I have seen a lot of staff changes (more carers) i.e. staff leaving, hopefully, that will get addressed now. I sometimes think the cleanliness could be stepped up slightly. The garden needs to be improved.
Overall, our family are quite happy with Craigielea Care Home but in everything, there is always room for improvement. The laundry department needs to be looked at.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review and feedback.

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Review from K L (Granddaughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran became a resident of the home just over a year ago. In all honesty, we did not think she would be there for long as she had been extremely unwell before. I am delighted to say she has become much better during her time, she has put on weight and become so much more engaged and interactive. The
care and support she and we have received has been incredible. My gran has experienced many activities and done things she would never have had the opportunity to do. Thanks to all the staff.

Reply from Sheila Inshaw, Home Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review.

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Review from Tracy B (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went into Craigielea 22 weeks ago. I am not going to lie I thought this care home was amazing as my mother-in-law was there in 2018, then the care was exceptional. I am very disappointed in the care that my mother has received. I went to the care home manager on several occasions to try and rectify
the issues. She was not interested in the slightest, the food here is well below average, I have to buy my mother's food which costs me a fortune. Not only that, I was on holiday and on my return to find out my mum has been served out-of-date food which could have caused severe food poisoning. My mum had been forgotten about at mealtimes. 4.45 is the time they start to bring the residents to the dining area my mum did not even get asked to go. As I was present in her room I then went to the care home manager who pretended to be caring. This is not the first time, my mother does not receive the care that she is meant to. I am there on the premises 10 hours per day as I have to be.

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Review from Margaret G (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in care for four years now, and Craigielea has been fantastic with all my mother's needs. The staff are very attentive and caring. They encourage the residents to mix and have plenty of activities going on daily to help stimulate the residents. I would highly recommend Craigielea
as a care home.

Reply from Sheila Inshaw, Manager at Craigielea

Margaret, thank you for taking the time to write your feedback; it is greatly appreciated.

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Review from F W (Daughter-in-law of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, personal care, facilities and activities for your loved one. Residents are treated with dignity, respect and compassion.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review. Kind Regards Sheila

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Review from J S (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic communication from the Craigielea team. It is lovely to receive newsletters and photos via Facebook to keep up to date with what is happening during the period of isolation.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review. Kind Regards Sheila

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Review from William R (Father of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given to my son at Craigielea is second to none. The staff in the Adams Unit are very knowledgeable, helpful and keep you updated on what is happening on a weekly basis.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave a review. Kind Regards Sheila

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Review from Anna Maria F (Wife of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Craigielea has one of the most caring and dedicated staff. They treated my husband with dignity and respect, making it a place where residents didn't just sit around all day doing nothing, residents get activities to engage in if they want.
The staff, from the office staff, support staff, nursing and
manager are all approachable, helpful and caring.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words and for taking the time to leave us a review. Kind Regards Sheila

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Review from Jeanette W (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I cannot thank everyone enough at Craigielea Care Home for the amazing care given to my mum. Every single member of staff works as part of a team who go way beyond their call of duty. Not only did my mum benefit from the care at Craigielea, they also looked out for my dad and
us as a family unit. Mum passed away in June after four and a half amazing years of care and I can say right to Mum's last breath, they still provided the best support and care. Mum called the staff who looked after her "her girls". Mum was also given an amazing send off from the home. Thank you again to all management and staff. We will never forget the care given to Mum.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words Jeanette and for taking the time to leave us a review. Kind Regards Sheila.

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Review from Debbie W (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in the Robertson wing of this care home. I would have no doubt in recommending Craigielea to anyone considering a care home for their family. Staff are very attentive and friendly to not only residents but family and visitors also which allows us to go about our daily life knowing
that our family are in good hands and being well taken care of especially now during COVID-19.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words and thank you for taking the time to leave a review. Kind Regards, Sheila.,

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Review from Sam H (Resident) assisted by family/friend published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find living here a wonderful experience. The staff are marvellous and I am very happy here.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you, Sam. We are happy that you are part of the Craigielea family.

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Review from F O (Partner of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been in the home for about four and a half years it's only now he is feeding himself which is great. He is a great eater and enjoys his food in the home. All the carers are wonderful and the food is very very good. All the staff are so caring, a very nice group of girls and all who work
there.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words about Craigielea.

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Review from L R (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently returned to Scotland from abroad, I visited my mother for the first time at Craigielea. The first thing that struck me was the atmosphere. There was quite simply a warm, relaxed and happy buzz. Everyone, although busy with their duties, had a smile and on observation, it was clearly
apparent that the residents were being treated with both dignity and compassion.
As a nurse, I was impressed by the thought and detail that had gone into the activities and wall displays.
Furthermore, to find my own mother looking cared for and despite her dementia, content and happier than she has done in years. All down to the staff taking time to get to know her and care that she had no anxiety issues and when she does, they are dealt with kindly.

Reply from Sheila Inshaw, Service Manager at Craigielea

Dear Linda, thank you for your kind words about Craigielea and our team here.

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Review from J M (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find my father is well taken care of from health to cleanliness. It gives me peace of mind that I do not have to worry about him.

Reply from Sheila Inshaw, Service Manager at Craigielea

Dear James, thank you for your kind words and for taking the time to leave us a review.

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Review from C M (Daughter of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after, she is in a safe environment and the staff are all lovely. I do get the impression they are short-staffed. I definately think it would help the residents if there were perhaps more staff especially when residents are being put to bed.

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Review from William D (Brother of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management.

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Review from Ian P (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

What really makes Craigielea stand out is the staff. The management, nursing, staff, carers and support staff were truly excellent. My father was very happy at Craigielea in many ways the folks there became an extension to his family.

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Craigielea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Craigielea is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 188 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.882 Points relating to the number of positive Reviews for Craigielea is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 15 Positive Reviews ÷ 17 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Mar 2025

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

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May Prentice

Job Title: Service Manager

Joined: 2024

May Prentice - Service Manager

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigielea to verify any information. View our terms and conditions. Craigielea has an Enhanced Service - more info.