Craigielea

French Street, Renfrew PA4 8DG
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9.5 108 Reviews
  • Craigielea, Renfrew
Craigielea is an 85 bed, purpose built, care facility that has been designed with the aim of creating an enjoyable, bright living space that supports residents in their day to day lives; and as such, has been divided into four distinct units, each specialising in the following types of care;

Adults over 65/ frail elderly adults
Young people with physical disabilities
Residents with varying degrees of dementia
Residents with Alzheimer's and complex mental health problems

The home is conveniently located within close proximity of Glasgow city centre and enjoys easy access to the M8 and Glasgow airport. There are a number of local amenities just a short drive away from the home, including Braehead shopping centre and the beautiful Robertson Park.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. There are numerous lounge and dining facilities available throughout the home for residents to enjoy home cooked meals, whilst also providing a relaxed environment for socialising with family and friends.

The home has a dedicated activities centre, in addition to its own minibus, which is frequently used for visits, excursions and trips to local places of interest.

An enjoyable, secure, and easily accessible garden area with a patio and gazebo has been specially designed to accommodate many outdoor events, including summer BBQ’s and fetes. It’s a fabulous place to be and when the sun is out, it’s even better!

Craigielea has secured a number of prestigious awards in the last couple of years, due to the dedication of each team member within the home; striving to provide the highest standards of care.

Some of their achievements include:

2017 - National Dementia Awards Finalist - Sheila Inshaw - Best Dementia Care Manager
2016 - National Dementia Awards Winner - Best Dignity in Care Champion

Show Craigielea on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mairi Ritchie (Service Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Visiting

  • At any time.

Parking

  • Free on site parking.

Craigielea Reviews (108)

Total of 108, showing 61-80
9.5

Craigielea has a Review Score of 9.5 (9.510) out of 10, based on 16 reviews in the last 2 years. Over all time Craigielea has 108 reviews.

Overall Experience

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  • 25
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Review from Christina W (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When asked, my mother always informs me that she is well treated by the staff in this care home. She is allowed as much independence as possible and treated with compassion, dignity and respect. The staff know her well and are skilled in caring for her particular needs. Any concerns that we have are
listened to and discussed, especially in the delicate balance between care and independence.

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Review from Lesley M (Daughter of Resident) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mums admission was due to steady weight loss and diminishing self-care skills. Appetite remains poor but weight loss was halted in the first week and she is once again dressed daily and looking bright. Her health would have deteriorated and life been at risk had she not been offered care in Craigielea,
which was high on our shortlist of homes.


I am confident staff know Mum well, are alert to changes from underlying health issues and seek appropriate help. Staff are welcoming, approachable and never too busy to talk. They keep me abreast of concerns and what Mum has been involved in, such as visits from her nursery school buddy. The StoriiCare System is helpful when talking about activities she has taken part in as she sometimes needs prompting to remember. She enjoys every opportunity to sing, interact with the animals, home owned or visiting and has had interesting trips and experiences which still provide a talking point some months on.


Thanks for listening and caring.

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Review from Lesley C (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive care home. Residents are treated with a huge amount of respect, nothing is "done" to them without their permission/agreement. Staff are wonderful - cheery, upbeat and know exactly how to deal with any situation that occurs. The home has a pet dog, who roams around freely, rabbits to
stroke, hens, lovely gardens with lots of seats.
It's such a comfort to know that my mother is in such a good place and so well cared for.

Reply from Sheila Inshaw, Service Manager at Craigielea

Dear Lesley, thank you for your kind words about Craigielea and for taking the time to leave us a review.

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Review from James B (Husband of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Craigielea has a warm, friendly, relaxed environment. Staff are very willing to assist with any questions or issues that may crop up.
My wife is relaxed and known to the members of staff who treat her with care and respect. For my part, I am now more at ease knowing that my wife is in good hands. If
you haven't experienced a care home, Craigielea would be good to visit.

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Review from J D (Father of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very well looked after and the staff are very caring and attentive.

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Review from David M (Brother of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my sister was first class. All staff were caring and professional in the care they provided her. When she was extremely poorly they extended to her immediate family support and the opportunity to care and be with her until the end. Her care and dignity were uppermost and for this alone
my entire family are extremely grateful and hold them all in the highest regards.
Great facility and brilliant team.
Kindest regards.

Reply from Sheila Inshaw, Service Manager at Craigielea

Dear David, thank you for your kind words about Craigielea and for taking the time to leave us a review.

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Review from James D (Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful. Food is very good. Care is excellent. The alarm is answered immediately. It is good to know help is on hand all the time. I could not ask for more. Clean room, as are amenities.

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Review from Sharon C (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum receives a good standard of care. Staff are friendly and approachable and have a good relationship with my mum. The home is bright and welcoming and the staff are always making changes to keep the decor fresh and interesting for the residents. There is also a wide range of activities provided.

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Review from Rosemary W (Brother of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just walking through the door I knew my brother was in the best place. Decor throughout is very pleasant, the garden is amazing, daily menu choice is well situated with lovely choices. The staff in all units, including housekeeping, hairdressing, admin and kitchen are fantastic with my brother, making
him welcome to visit areas throughout the home. As a family, we are also very warmly welcomed and the manager is always available. We honestly feel that my brother is finally home. He loves weekly visits from the ice-cream man.

Reply from Sheila Inshaw, Service Manager at Craigielea

Thank you for your kind words about Craigielea, and for taking the time to leave us a review.

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Review from Margaret M (Sister of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and relaxed environment. The staff are very caring to residents, showing plenty of empathy and patience, providing an atmosphere more homelike than institutional.

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Review from James C (Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care team are very good, friendly and understanding.

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Review from Allison C (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so helpful, friendly and great with the patients. They take time to speak and spend time with the residents. The care the residents receive is excellent.

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Review from Ronald M (Son of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a solicitor dealing with elderly clients and visit care homes regularly.
We chose Craiglea for my mother because I knew that, in my opinion, it is the best care home in the area, bar none.
We are very impressed by the care my mother receives and the welcoming nature of all staff and the fact
that they approach me every time I visit to provide an update on my mother.
I believe that the manager is the catalyst for all this.
She was the manager of another care home before she moved to Craiglea and the standard of the other care home dropped significantly after she left.
My mother is 93 years old.

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Review from Scott M (Son-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has recently become a resident at Craigielea Care Home and in the week or so he has been there, I have noticed a huge difference in his personality. He is more cheery, more active and enjoys the interactions with staff and other residents. I also found hallways, bedroom and lounge areas
very clean and tidy.

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Review from J M (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very satisfied with the care my mother is being given. The staff are very friendly and approachable.
The care home is very clean and kept to a high standard.

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Review from Jonathan C (Husband of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my wife went into Craigielea, I examined the vast majority of care homes in Edinburgh and many beyond. Craigielea is not in Edinburgh but in my view was the best of all of those I examined. It is outstanding in every respect.
My very first emails were answered by the manager within an hour.
She is exceptionally knowledgeable, hugely experienced and very reassuring. The quality of care is fantastic. The staff are very caring for the residents, they treat the residents with huge respect. The staff are not phased by anything. The nurses are brilliant and very informative about my wife's behaviour and condition when I visit. They are also pragmatic which is important in this type of environment.
I visit my wife once a week but not always at the same time or on the same day. The staff are very welcoming whenever I come. I always find my wife's room spotlessly clean. The security of the home is clearly of great importance with several keycodes needed to reach my wife's floor.

Reply from Sheila Inshaw, Service Manager at Craigielea

Dear Jonathan, thank you for your kind words about the staff and home, we are pleased to hear that you are happy with the service provided at Craigielea.

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Review from Margaret C (Daughter of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff extremely friendly, they are very supportive of my mother and she is always clean and well turned out. What impresses me is that any time I am in the care home the residents in the lounge are always accompanied by staff. Overall the level of care is excellent.

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Review from Karen-Ann M (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my father is receiving at Craigielea. He is treated with respect and all staff are very caring of both him and my mum when she is visiting. All the staff are very attentive to all of dad's needs.

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Review from Linda M (Sister of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the staff and the nursing home are good and friendly. They cater to all the needs of the residents. Cleanliness and rooms are good.

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Review from Amanda M (Daughter of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Craigielea care home for 1 and a half years now. She has been cared for fantastically. The facilities and the staff are fantastic. I feel my mum would not have received any better care elsewhere. Feel grateful that she has spent the last period of her life at Craigielea. Would definitely
recommend this care home to anyone.

Reply from Sheila Inshaw, Service Manager at Craigielea

Dear Amanda, thank you for your kind words about Craigielea

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Craigielea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.628 for Craigielea is calculated as follows: ( (134 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 188 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.882 Points relating to the number of positive Reviews for Craigielea is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 15 Positive Reviews ÷ 17 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 7 Mar 2025

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

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May Prentice

Job Title: Service Manager

Joined: 2024

May Prentice - Service Manager

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