Craigielea

Excellent management.

What really makes Craigielea stand out is the staff. The management, nursing, staff, carers and support staff were truly excellent. My father was very happy at Craigielea in many ways the folks there became an extension to his family.

When asked, my mother always informs me that she is well treated by the staff in this care home. She is allowed as much independence as possible and treated with compassion, dignity and respect. The staff know her well and are skilled in caring for her particular needs. Any concerns that we have are listened to and discussed, especially in the delicate balance between care and independence.

Mums admission was due to steady weight loss and diminishing self-care skills. Appetite remains poor but weight loss was halted in the first week and she is once again dressed daily and looking bright. Her health would have deteriorated and life been at risk had she not been offered care in Craigielea, which was high on our shortlist of homes.

I am confident staff know Mum well, are alert to changes from underlying health issues and seek appropriate help. Staff are welcoming, approachable and never too busy to talk. They keep me abreast of concerns and what Mum has been involved in, such as visits from her nursery school buddy. The StoriiCare System is helpful when talking about activities she has taken part in as she sometimes needs prompting to remember. She enjoys every opportunity to sing, interact with the animals, home owned or visiting and has had interesting trips and experiences which still provide a talking point some months on.

Thanks for listening and caring.

It's such a comfort to know that my mother is in such a good place and so well cared for.

My wife is relaxed and known to the members of staff who treat her with care and respect. For my part, I am now more at ease knowing that my wife is in good hands. If you haven't experienced a care home, Craigielea would be good to visit.

My relative is very well looked after and the staff are very caring and attentive.

Kindest regards.

Staff are very helpful. Food is very good. Care is excellent. The alarm is answered immediately. It is good to know help is on hand all the time. I could not ask for more. Clean room, as are amenities.

My mum receives a good standard of care. Staff are friendly and approachable and have a good relationship with my mum. The home is bright and welcoming and the staff are always making changes to keep the decor fresh and interesting for the residents. There is also a wide range of activities provided.

Just walking through the door I knew my brother was in the best place. Decor throughout is very pleasant, the garden is amazing, daily menu choice is well situated with lovely choices. The staff in all units, including housekeeping, hairdressing, admin and kitchen are fantastic with my brother, making him welcome to visit areas throughout the home. As a family, we are also very warmly welcomed and the manager is always available. We honestly feel that my brother is finally home. He loves weekly visits from the ice-cream man.

Friendly and relaxed environment. The staff are very caring to residents, showing plenty of empathy and patience, providing an atmosphere more homelike than institutional.

Care team are very good, friendly and understanding.

The staff are so helpful, friendly and great with the patients. They take time to speak and spend time with the residents. The care the residents receive is excellent.

My mother is 93 years old.

My father-in-law has recently become a resident at Craigielea Care Home and in the week or so he has been there, I have noticed a huge difference in his personality. He is more cheery, more active and enjoys the interactions with staff and other residents. I also found hallways, bedroom and lounge areas very clean and tidy.

The care home is very clean and kept to a high standard.

I visit my wife once a week but not always at the same time or on the same day. The staff are very welcoming whenever I come. I always find my wife's room spotlessly clean. The security of the home is clearly of great importance with several keycodes needed to reach my wife's floor.

I find all the staff extremely friendly, they are very supportive of my mother and she is always clean and well turned out. What impresses me is that any time I am in the care home the residents in the lounge are always accompanied by staff. Overall the level of care is excellent.

We are very happy with the care my father is receiving at Craigielea. He is treated with respect and all staff are very caring of both him and my mum when she is visiting. All the staff are very attentive to all of dad's needs.