Hastings Court is situated a short distance from the centre of Hastings and is located close to the coast.
The home is constructed over three floors and has a large number of en-suite bedrooms with lift access across the floors. Residents can also enjoy communal lounges, a cinema room, bistro, a hairdressing salon, library and private dining space to use with families and friends.
Hastings Court features a courtyard garden for residents to enjoy and relax with the opportunity to participate in regular lifestyle choices.
An experienced team of care staff use a person-centred care approach with each resident to ensure that physical health and well-being are met and maintained.
Group: Oakland Primecare
Person in charge: Georgina Gamble (Home Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): German, French, Romanian, Swedish
Single Rooms: 80
Shared Rooms: 0
Rooms with ensuite WC: 80
Weekly Charges Guide: Personal Care Single £1000 – £1100 Nursing Care Single £1100 – £1300 (These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
Anytime
Parking:
Own Car Park
Latest Care Quality Commission* Report on Hastings Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for Hastings Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.796 for Hastings Court is calculated as follows: ( (446 Excellents x 5) + (92 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 548 Ratings = 4.796
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hastings Court is based on 27 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 27 Reviews ÷ 16 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hastings Court has a Review Score of 9.8 (9.796) from 46 Reviews
Review submitted from a Website Submission by Peter R W (Son of Resident) on Monday 21 May 2018. Relates to May 2018.
My mother has severe dementia and has been a resident at Hastings Court since September 2015. She has received an excellent standard of care throughout most of her time at the home. The new management and staff team, under the leadership of the manager, has significantly improved the quality of care.
My mother currently receives an excellent standard of sensitive and supportive care at the home. Staff are extremely attentive to my mother's needs and always makes sure they do what they can to get her to participate in the things she can still enjoy.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 23 May 2018:
Thank you for your review, it is nice to hear such positive feedback. I will pass this onto our staff team.
Review submitted from a Scanned Printed Card by J C (Daughter of Resident) on Friday 18 May 2018. Relates to May 2018.
With my mother having only moved into Hastings Court a couple of months ago, there have been some settling in issues that all the staff have met with great care and understanding.
We, as a family, are also made to feel welcome and supported.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 24 May 2018:
Thank you for your review, feedback is always welcome.
Review submitted from a Scanned Printed Card by Claire J (Daughter of Resident) on Friday 18 May 2018. Relates to May 2018.
An excellent service. Very happy with the care my mum receives. Always feel welcome as a visitor and some of the events I attend have been excellent e.g. Race day - super family day.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 24 May 2018:
Thank you for your review. Family involvement is very important to us.
Review submitted from a Website Submission by Jackie S (Daughter of Resident) on Friday 4 May 2018. Relates to May 2018.
Our mother came into Hastings Court for Respite care following hospitalisation. Her care over this period was wonderfully sensitive, she was reluctant to comply in all sorts of ways, but the staff gently encouraged her without once making her feel anxious or stressed. Which is what I think makes Hastings Court special. Her wants and wishes are listened to and taken seriously.
She is no longer lonely and has made friends with other residents.
I’m a retired general nurse, district nurse and health visitor and can honestly say that I’ve seen quite a few nursing/care homes in my time and this is the best.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 08 May 2018:
Thank you for your lovely review. I will pass on your feedback to the teams.
Review submitted from a Postal Card by R T (Godson of Resident) on Monday 30 April 2018. Relates to March 2018.
A wonderful, caring home with staff going over and above their call of duty. Their caring, kindness and support to all their residents is second to none, nothing is too much trouble. Dignity and respect is carried out at all times.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Manager at Hastings Court responded to this review on 30 Apr 2018:
Thank you for your lovely review. We really appreciate your feedback.
Review submitted from a Postal Card by L J (Daughter of Resident) on Monday 23 April 2018.
Mum has been a resident for 1 month after a stay in hospital where she was very poorly. Since being at Hastings Court she has been looked after really well by caring staff. She is receiving palliative care and has been made to feel comfortable. The facilities and rooms are excellent and mum couldn't be anywhere better.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Manager at Hastings Court responded to this review on 24 Apr 2018:
Thank you, it is always nice to get positive feedback. I will pass on your views to the team.
Review submitted from a Postal Card by Malcom H (Resident) on Monday 23 April 2018. Relates to March 2018.
I have been treated with the utmost care and dignity.
It is so much more than I expected. I shall tell all my friends etc
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Manager at Hastings Court responded to this review on 24 Apr 2018:
Thank you, we are glad you enjoyed your stay with us. We are all missing your home made bread.
Review submitted from a Postal Card by Clare B (Resident) on Monday 23 April 2018. Relates to March 2018.
First class.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Manager at Hastings Court responded to this review on 23 Apr 2018:
Thank you for your kind review.
Review submitted from a Postal Card by J A M (Respite Resident) on Monday 23 April 2018. Relates to March 2018.
This modern and well-appointed care home offers specialist care for sufferers with various types and degrees of dementia. My wife had been successfully for two weeks in 2017 and she came again this month while I was in hospital for one week's emergency care. I was able to join her for my respite/rehab and was well supported in remobilising my revised artificial hip. Sympathetic and encouraging care in abundance. Good food (possibly too much!!)
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Manager at Hastings Court responded to this review on 23 Apr 2018:
Thank you for your kind review.
Review submitted from a Postal Card by Margaret B (Relative of Resident) on Tuesday 20 February 2018. Relates to January 2018.
All relatives and friends were impressed with Hastings Court from day 1. Extremely welcoming and comfortable for both our relative, his carers, friend and relatives. The staff were particularly attentive and caring. The facilities, likewise, could not be faulted. I would have no hesitation in recommending to anyone else.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 21 Feb 2018:
Thank you for your lovely comments. I will share this with the staff and I am sure that they will really appreciate your positive feedback.
Review submitted from a Postal Card by Marjorie R (Wife of Resident) on Monday 29 January 2018. Relates to January 2018.
My husband came to Hastings Court September 2017. I feel the staff look after my husband and deal with his complex needs. The staff are very cheerful and caring and he always seems happy and relaxed with them.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 29 Jan 2018:
We really value your feedback, thank you.
Review submitted from a Postal Card by Stephen B (Son-in-law of Resident) on Saturday 13 January 2018. Relates to December 2017.
What has struck me about Hastings Court is the level of consistency from the staff and with the level of warmth towards my dad. He and I have now been able to relax and worry is now the thing of the past. The nursing home is a beautiful environment for the residents to live in and there is always an air of contentment from both staff and residents. All nursing homes should be like this.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 15 Jan 2018:
Thank you for your feedback Stephen, we are pleased to have been able to ease your worries.
Review submitted from a Postal Card by Tom R (Son-in-law of Resident) on Saturday 13 January 2018. Relates to December 2017.
My father-in-law arrived here in late November with a terminal illness. The concern and care for him has been excellent. I can clearly see how dedicated the staff are and how helpful they always are. The home is beautifully decorated and well maintained. My father-in-law is full of praise and wants to give thanks to everyone who has helped him feel comfortable and worry free.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 15 Jan 2018:
Thank you for your feedback, we will share your views with our staff who will really appreciate your comments.
Review submitted from a Postal Card by Reg S (Son of Resident) on Saturday 13 January 2018. Relates to December 2017.
Having spent 6 days at the residence visiting my father on a daily basis I was extremely impressed not only with the care that my father received but all of the residents were treated with professional care, compassion, friendly and positive attitudes by all members of staff. The manager and the first-floor head nurser were readily available to discuss my father's condition and any concerns that we had. In addition, all of the staff made us feel welcome and offered us refreshments daily. This is a great place for seniors to retire to and relax in a warm friendly atmosphere.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 15 Jan 2018:
Thank you Reg, what lovely feedback we are glad you enjoyed your visits.
Review submitted from a Postal Card by A S (Daughter of Resident) on Saturday 13 January 2018. Relates to December 2017.
On first visiting Hastings Court I was surprised at how welcoming the staff were. The initial impression has turned into a lasting one.
Every member of staff has been so kind, supportive and very caring to both my father and our family/friends. Nothing is too much trouble and my father is comfortable and safe.
I am constantly reassured he will be looked after in a person-centred way. If I could have chosen an ideal home for him other than his own this is what my ideal would have been. The environment is also welcoming, comfortable and the food of a very high standard. I am so grateful to all the staff who have made the distressing situation so much easier to bear.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 15 Jan 2018:
Thank you for your feedback, comments like these make our day.
Review submitted from a Postal Card by B H (Grandson of Resident) on Monday 18 December 2017. Relates to December 2017.
Excellent caring staff. Very happy. My Nan is in the best place.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 19 Dec 2017:
Thank you for your review, we are always happy with positive feedback and will pass this onto the team.
Review submitted from a Postal Card by Lynda J (Wife of Resident) on Tuesday 7 November 2017. Relates to October 2017.
In 2015, when Hastings Court first opened, we had a bad experience and were dubious about bringing my husband back.
We decided to give it another shot when I needed respite due to having a knee replacement. I can honestly say that everything about Hastings Court has made a remarkable change for the better. We are very impressed.
Many thanks.
How likely would you be to recommend Hastings Court? Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 07 Nov 2017:
Thank you Lynda, we really appreciate your lovely comments.
Review submitted from a Postal Card by Stanley B (Husband of Resident) on Wednesday 1 November 2017. Relates to October 2017.
I have nothing but praise for the care, empathy and professionalism shown by everyone at Hastings Court. My wife was in respite care while I was in hospital, and it gave me great peace of mind to know she was in good hands. It is clear from what she tells me that she thoroughly enjoyed the activities and the care.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 06 Nov 2017:
Thank you Stanley, hope to see you both soon at some of our events.
Review submitted from a Website Submission by Lynn G (Brother of Resident) on Monday 30 October 2017. Relates to October 2017.
My sister moved to Hastings court. What a beautiful care home. It's as much home from home as you could wish. All the staff are amazing, caring and kindness itself. There are many activities to fill the day if you wish to participate. The bistro is fab - the delicious cakes and cookies. I hope I've missed no one out for the continuing care and kindness you show my sister.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 30 Oct 2017:
Thank you Lynn, what a lovely review. It's very much appreciated
Review submitted from a Postal Card by Claire B (Daughter of Resident) on Tuesday 19 September 2017. Relates to September 2017.
When my mum had a bad fall, there was no question as to where she would go for respite nursing care - Hastings Court. They had looked after my dad previously so well and us as a family.
I rang them immediately and they couldn't do enough to help. They made us so welcome and settled my mum in giving me the reassurance that I knew she was in safe hands. Amazing place with wonderful staff.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 19 Sep 2017:
Thank you Claire. It was a pleasure to look after your father, and more recently, your mother. We are always willing to admit at short notice if we can and we were delighted that we were able to on this occasion.
Review submitted from a Postal Card by Emma L (Relative of Resident) on Wednesday 13 September 2017. Relates to September 2017.
Hastings Court has been going through a major transition in terms of management. I strongly feel that the new manager has worked tirelessly in establishing new ways of working in terms of making Hastings Court a happy, positive and welcoming environment. From my observations as a family member, it is very noticeable that all staff from management to housekeepers are working together to make Hastings Court an effective, safe well lead home.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 13 Sep 2017:
Thank you so much, the whole team have worked so hard and it is nice to be recognised.
Review submitted from a Postal Card by Terry L (Husband of Resident) on Wednesday 13 September 2017. Relates to September 2017.
Hastings Court is very welcoming to families. I am very pleased to have my wife reside here. Recently I celebrated my 60th Wedding Anniversary party at the home, both staff and residents made our day very special. I have no complaints and feel the home is very well lead.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 13 Sep 2017:
Thank you, Terry, we loved the photos.
Review submitted from a Postal Card by Ian Y (Son of Resident) on Wednesday 13 September 2017. Relates to September 2017.
Pleased with the care given to mum nice to see her clean and well dressed. She is a private person but is starting to join in.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 23 Sep 2017:
Thank you Ian for your feedback.
Review submitted from a Postal Card by David M (Friend of Resident) on Friday 8 September 2017. Relates to September 2017.
Outstanding care home. Ticks every box. A sad day for visiting tho as it's our friends funeral, however, we came here many times before visiting her in the home. The care we witnessed was outstanding and genuine.
How likely would you be to recommend Hastings Court? Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 11 Sep 2017:
Thank you for your kind words.
Review submitted from a Website Submission by Philip C (Nephew of Resident) on Sunday 20 August 2017. Relates to August 2017.
The building, decor and facilities are excellent. My partner and I were always greeted with warmth and humour and encouraged to come and go as we pleased.
The Bistro is a wonderful respite area to have some quiet time during any visits, particularly if a loved resident is having a difficult day. The atmosphere is one of love, laughter and happiness and there is always some form of activity going either in the garden, the individual floors or in the Cinema room next to the Bistro.
The staff work very hard and long shifts. Despite this, they were always cheerful and would go the extra mile for my aunt, who could be quite stubborn as regards what she would eat and drink. Ratio of staff to patients was occasionally low, however these were rare occurrences and management were open to ideas put forward for how such situations could be dealt with to maximise care giving for residents at these times.
I think our English Springer Spaniels became more well known than us!
How likely would you be to recommend Hastings Court? Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 21 Aug 2017:
Thank you Philip, of course we will miss you but you are right, your dogs more so! You are always welcome.
Review submitted from a Website Submission by Kayleigh C (Granddaughter of Resident) on Thursday 17 August 2017. Relates to August 2017.
Wonderful care home, excellent service and care delivered. Clean and friendly environment. Lovely staff members, could not fault the home at all. Both my grandfather and grandmother were cared for at the home before they passed away and they were both very happy there and were so well looked after. We cannot thank the home enough for everything they did for them.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, Registered Manager at Hastings Court responded to this review on 17 Aug 2017:
Thank you for your lovely review, your Grandmother and Grandfather are greatly missed
Review submitted from a Postal Card by Fiona J (Niece of Resident) on Monday 10 July 2017. Relates to June 2017.
My Aunt, known as 'Mum', is in her 100th year.
She has been a resident of Poppy (2nd floor).
I visit her almost every day and I have always been greeted with a warm welcome.
The care that Mum receives is always of a professional, dedicated and caring manner.
I am extremely impressed by every service Hastings Court offers.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by M A (Resident) on Monday 15 May 2017. Relates to April 2017.
I have had a fantastic time. Met some lovely people. Hard working staff always helpful, and had a great experience.
How likely would you be to recommend Hastings Court? Extremely Likely
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Georgina Gamble, General Manager at Hastings Court responded to this review on 15 May 2017:
Thank you, it is nice to hear that you are happy with us and it is a pleasure to have you here.
Review submitted from a Postal Card by I S (Resident) on Friday 24 February 2017. Relates to January 2017.
Very modern (new building) all facilities available. Carers work hard and are pleasant and helpful.
Mealtimes are a bit erratic.
Designated doctor is very unhelpful.
Hairdresser very useful and social facilities (bar, coffee) useful.
The food has room for improvement.
How likely would you be to recommend Hastings Court? Likely
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Review submitted from a Postal Card by Patricia C (Resident) on Thursday 26 January 2017. Relates to January 2017.
Very helpful, understanding and good food. Good staff, good care and attention.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by Peter S (Friend of Resident) on Thursday 26 January 2017. Relates to January 2017.
We came to visit our friend who was having a short stay at Hastings Court and we were amazed at how friendly and supportive all the staff were and what great facilities the home had. It was like stepping into a five-star hotel.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by D L (Friend of Resident) on Tuesday 24 January 2017. Relates to January 2017.
Overall we think the standard of care and provision is good.
Our friend was in for respite care/short term following a stay in hospital.
Our main concern is that they were slow in compiling a care plan and gathering medical knowledge of her condition and needs.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Website Submission by M O (Son-in-law of Resident) on Thursday 19 January 2017. Relates to January 2017.
In our view, there have been discernible 'ups and downs' since opening but the family remain satisfied that my mother-in-law is as comfortable and settled as she could be anywhere, given the challenges that life sadly now presents to her. Certainly, the reception staff are always most welcoming and the majority of care staff are approachable and respond to any concerns. My mother-in-law enjoys many of the activities, particularly those of a musical nature. It is with disappointment, that we understand some of these are to be curtailed this year. She really becomes much closer to 'being her old self' during these activities.
How likely would you be to recommend Hastings Court? Likely
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Review submitted from a Website Submission by Julia M (Daughter of Resident) on Thursday 12 January 2017. Relates to January 2017.
My parents have lived in Hastings Court for nearly a year and I cannot praise the home highly enough. Although obviously we would rather they did not have to live in residential care – as they do (one parent has Parkinson’s Disease and the other dementia), Hastings Court is the perfect place for them. The care focuses on each and every resident as an individual – and residents are encouraged to engage in the range of activities provided. Activities include music therapy, pottery, baking, tai chi, outings to the pub or to shopping centres and many, many more.
Friends and family are encouraged to join in and always made welcome. The personal care both my parents receive is of a very high standard but the staff always consider their needs, maintain their dignity at all times and simply cannot do enough for them. The staff often work beyond their paid hours, tell me about particular issues my parents have raised and generally ‘go the extra mile’ time and time again.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by C S (Son of Resident) on Wednesday 4 January 2017. Relates to December 2016.
Excellent environment, well planned and set out. Clean and well maintained.
Staff are cheerful and helpful, willing to assist with any request with a smile. Staff were prompt requesting GP visits and prescriptions but the GP service appears slow. No action on influenza jobs was taken.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Website Submission by Karine W (Daughter of Resident) on Tuesday 1 November 2016. Relates to June 2016.
My mother succumbed to the ravages of Alzheimer's Disease at Hastings Court after a long cruel journey.
The care and attention that she received throughout her time at this remarkable care home, until the very end, is nothing other than exemplary. It sets the bar extremely high in terms of quality care that is consistent.
Every team member, in their specific role contributed to the individualised care of my mother and the other residents with genuine compassion that is palpable, and patience and professionalism that is humbling.
I feel so lucky to have found Hastings Court having suffered considerable upset and stress in viewing no less than 31 establishments across Sussex, Kent and London. Many did not fill me with confidence in the staff (or staffing structure), their knowledge, experience, level of expertise, or - crucially - demonstrated any degree of genuine caring commitment towards their residents.
It is this that sets Hastings Court apart from so many others.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by Frederick D (Resident) on Monday 8 August 2016. Relates to July 2016.
This nursing home is second to none. The management and staff are excellent. Their concerns are for the residents - and entertainment is on a daily basis and the lifestyle staff work hard to keep the residents interested. I would not want to be anywhere else.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by David H (Friend of Resident) on Tuesday 22 March 2016. Relates to March 2016.
My wife and I visited of friend of ours who is a resident at Hastings Court. This is the third time I have visited this care home both to see this resident and to see a previous resident. Both my wife and I have been very impressed by the friendliness and quality of this care home - far better than any other I have visited.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by Keith T (Son of Resident) on Sunday 31 January 2016. Relates to January 2016.
My mother has been at Hastings Court since it opened in 2015. The service and care she has received has been 1st class.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by M A (Wife of Resident) on Thursday 28 January 2016. Relates to January 2016.
My husband has been in this excellent care home for one year and he was in another before Hastings Court. I could not wish for a better caring and happy place for him to be in. I wish everyone had the chance to receive the care he does. Everyone deserves a care home like Hastings Court. He was unsettled in his previous care home, and its so nice to see him happy and settled at Hastings Court, which keeps me at ease, so thank you Hastings Court and well done.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by B M (Friend of Resident) on Thursday 28 January 2016. Relates to January 2016.
One of the very best homes that I have visited (in my job I visit many clients who are in residential care). It has a good atmosphere, clean, efficient and friendly staff. Food was good and rooms comfortable. The facilities look to be first class.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by Sharon R (Daughter of Resident) on Wednesday 27 January 2016. Relates to January 2016.
My mum has lived at Hastings Court now around seven months. Mum is happy, very well looked after. As her daughter I can sleep easy knowing that she is safe, happy and is treated with the respect and dignity she deserves.
Would highly recommend Hastings Court and often tell others who find themselves in a position for placing a loved one in care, just what a fantastic place it is.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Postal Card by Charlotte S (Granddaughter of Resident) on Monday 25 January 2016. Relates to December 2015.
I love visiting my nan at Hastings Court. Totally different experience to the last home she was in. She's now so well looked after and loved, which means the world to me,
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Website Submission by Patricia M (Friend of Resident) on Monday 9 November 2015. Relates to November 2015.
My dear friend is currently living at Hastings Court Care Home, she seems to be extremely happy and content, although she's not sure as to where she is the team at Hastings Court are so kind and supportive.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Website Submission by Tracy P (Friend of Resident) on Wednesday 16 September 2015. Relates to August 2015.
My friend came to Hastings Court for respite care and has settled very well at Hastings Court and although was contemplating going into a care home due to the stigma surrounding care homes as of late, they have now decided to stay permanently at Hastings Court. It is without a doubt the best care home I have had the pleasure in visiting in a long time. Everyone is welcoming and the home itself has a calm and warming atmosphere which is apparent as soon as you step into the home. The staff are all wonderful and go far beyond their call of duty. Hastings Court is certainly a home from home and are just like a big family.
How likely would you be to recommend Hastings Court? Extremely Likely
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Review submitted from a Website Submission by Ann A (Friend of Resident) on Monday 27 July 2015. Relates to July 2015.
It's probably the hardest decision to make, placing a much loved relative or friend in a care home. It's even harder for that person to leave behind their home with all their treasured memories.
At Hastings Court both the relatives and residents are taken through each step with the utmost care and professionalism, each residents individual needs are catered for.
The atmosphere is welcoming, caring and fun! Hastings court is a breath of fresh air, where new memories are made and old ones are treasured, where all members of staff work as a team to provide excellent care.
How likely would you be to recommend Hastings Court? Extremely Likely
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Job Title: General Manager
Joined: 2017
Description:
I joined Hastings Court in March 2017 having been a General Manager in a care home belonging to a large company for the previous 5 years. Prior to that I had been working in education.
Hastings Court is such a lovely home and I am so fortunate to have a great team around me.
I need to know that my residents have excellent care and are loved. My team and I will work to ensure that their environment is vibrant with plenty to stimulate them on a daily basis.
I have an "open door" policy and residents and their families know that they can always see me at any time.
Job Title: Deputy Manager
Joined: 2015
Description:
I joined Hastings Court two years ago and am now employed as Deputy Manager.
My job is all encompassing and every day brings new challenges and opportunities.
I love working with our residents and their relatives. They have become my second family.
Job Title: Clinical Lead
Joined: 2015
Description:
Not long after Hastings Court opened its doors in 2015, I joined as Clinical Lead - I lead our team of nurses and carers. In fact, I moved 150 miles to be at Hastings Court because I fell in love with it immediately and was ready to embrace its dedication to caring for the elderly.
I qualified as a nurse 29 years ago and have worked in the NHS, at one time as an A & E sister but have spent the last 20 years in care homes.
It pleases me every day to come to work and see the residents happy and smiley. When they have an "off" day, I, with others will do my very best to cheer them up.
I am so looking forward to the future and working with our new General Manager, Georgina, who is breathing a strong current of fresh air into our home.
Job Title: Customer Relations Manager
Joined: 2017
Description:
I'm so proud to be part of the team here at Hastings Court.
My role involves meeting families who are looking for care for a loved one. I feel privileged to help them through what can be a very difficult time.
I needed to find a care home for my mother and I am keenly aware of the difficulties and emotional challenges that this entails.
I also take a keen interest in what's going on in the home in terms of the enrichment of our residents' lives by closely working with our Lifestyles team. We're always looking for something new and stimulating!!
Job Title: Training & Development Manager
Joined: 2015
Description:
I have worked in the care sector for 5 years and joined Hastings Court two years ago as Team Leader in the dementia community. A while later I was promoted to Community Manager.
During my career, I have amassed valuable knowledge and skills which I am now able to put to use in my new role as Training and Development Manager.
It is my responsibility to deliver and arrange mandatory training and to source any requested training.
I am proud to know that I will be progressing careers within various teams.
Why do I value working at Hastings Court? It's because they give their employees the opportunity to progress.
You only have to look at me!!!
Job Title: Head Chef
Joined: 2014
Description:
It is almost 3 years since I joined Hastings Court, having been in the catering profession for some 30 years. I was initially drawn to Hastings Court when it was still no more than a building site and I was looking for a new challenge.
I have a team of eight in my kitchen and I so enjoy preparing fresh nutritious food from scratch.
Baking cakes and biscuits every day for residents and their families to enjoy is one of my pleasures.
Above all, meeting residents on a one to one basis and finding out about their favourite foods and having a chat has to be the icing on my cake!
(pun intended)!!
Job Title: Administrator
Joined: 2017
Description:
I am the Administrator at Hastings Court and my role is to deal with all financial matters concerning residents and staff.
There is a great feeling of teamwork here and being one big family.
I'm always very busy (but never too busy to speak with residents and family) and its good to know that I am appreciated by the management team.
There are currently no Care Home Idol entrants who have performed at Hastings Court