Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.9 159 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1815
  • Self-Funded Nursing Care: from £1870

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Criteria

  • Depending on pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (159)

9.9

Hastings Court has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Hastings Court has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hastings Court
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Total of 159, showing 1-20
Review from Kay C (Friend of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every week I visit 4 different friends at Hastings Court.
I am very pleased to say that they are all very happy with the food, entertainment and staff.
Thank you so much for all your time and effort to making sure that my friends are enjoying life.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It is very much appreciated.

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Review from Michael M (Friend of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hastings Court care home, excellent facilities, good food, special daily events for the residents. Helpful and caring staff.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's much appreciated.

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Review from Olivia H (Friend of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Hastings Court for some time now and the care and attention given to all their residents are exemplary. Every member of staff is cheerful and no request appears to be too much trouble and is delivered with a smile.
On entering the home I have always been greeted warmly and feel
my friends are in the best place to be looked after.
Many thanks.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's very much appreciated.

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Review from A H (Friend of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a truly outstanding home. Having dealt with two other care homes and also an in home care firm previously, Hastings Court knocks socks off them. It is very clear that they are there to provide what they advertise, unlike previous people we have dealt with and that is priceless. We have two family
friends as residents and the peace of mind is immense. We know that they are getting all the care they need and the staff could not be nicer. They go above and beyond. I cannot recommend Hastings Court highly enough. If you want your loved ones to be given the care and attention they deserve then look no further.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review, it's very much appreciated.

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Review from A H (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care at Hastings Court. The staff are all cheerful, friendly, positive and very helpful. Nothing is too much trouble. My mother recently celebrated her 98th birthday and we had a small family tea party. We had exclusive use of the entertainment room for this. It was beautifully
prepared with cloths, place settings, flowers, balloons, and full afternoon tea. There was a cake with mum's name on it and we could stay as long as we liked! Thanks especially to three members of the team for this. Mum has improved since coming here.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. We're glad you enjoyed the party!

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Review from Luke H (Son of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, from management to cleaning staff could not be more polite and helpful. Could not recommend this care home any higher.
Reply from Kaye Giles, Senior General Manager at Hastings Court

Thank you for taking the time to leave this review it is very much appreciated.

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Review from A M (Respite Resident) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been really good. It did what I needed, a rest after an operation. Enjoyed my stay. Carers have been good.
Reply from Siobhan Gurney, Client Relations Manager at Hastings Court

Thank you so much for your kind words. It is very much appreciated by us.

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Review from I W (Son of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was made welcome from the moment she arrived. Whilst her health was deteriorating rapidly, the staff made every effort to keep her comfortable. Although her stay at Hastings Court was only a short one. I cannot fault the care and attention of the staff, right up to her passing.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It's very much appreciated.

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Review from A C (Granddaughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hastings Court offered wonderful care to Gran for the last seven years of her life. Living with dementia, her memory was limited but she still wanted to have a purpose in life. She was supported to play her role in the home, often helping to serve refreshments, folding towels and sporting her own 'trolley
dolly' badge in recognition of her stints on the sweet trolley! Gran lived a great life at Hastings Court, making friends and being actively involved in all the many social activities. She felt safe, valued and loved.
In her final days, the wonderful staff supported us as her family as much as they did Gran, showing care and ensuring she lived those final days with dignity. The care extended from staff in the hospitality and facilities teams, as much as it did from care and nursing staff. Thank you so much.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review, it is very much appreciated by us all.

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Review from F H (Niece of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If only my uncle had come to live here earlier his life would have been so much better. I can't believe a care home can be so beautiful with fabulous, thoughtful, kind staff. It feels like a family to him and myself.
No worries knowing she is so happy and safe. Thank you Hastings Court and all the
staff.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review - it's very much appreciated.

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Review from M T (Friend of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased our friend has chosen Hastings Court which my wife and I recommended to her. We had a good experience of Hastings Court from 2015 to 2017 when my wife's sister stayed there. And that is why we recommended the care home to her.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave a review, it's very much appreciated.

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Review from S C (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hastings Court clearly all are valued and they have a real can-do team spirit. The way everyone helped my mum when she arrived was phenomenal and so appreciated by our family, they made her feel very special and the day went so well with everyone making her feel very welcome and loved.
Above and beyond is how I would describe the staff's care.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. Our team members certainly are valued for the wonderful care they provide to our residents.

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Review from Christine T (Friend of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy that our friend has chosen Hastings Court for her care, as we knew she would from past experience when my sister stayed there from 2015 to 2017.
I am sure that my friend will be very happy in Hastings Court in the foreseeable future.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review and for recommending us - it's very much appreciated.

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Review from L B (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I first contacted Hastings Court everything about the experience of finding a care home for my mum was excellent.
The dementia floor staff are amazing with my mum. She is certainly in the best hands possible. I have no need to worry about her anymore. First class in every way!
Thank
you!
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for leaving this review - it is very much appreciated.

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Review from Helena J (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at fifteen homes, none compared to Hastings Court.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's very much appreciated.

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Review from J C (Son of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm thrilled to share my positive experience with Hastings Court Care Home. The level of love, kindness, and compassion they provide for my mother is truly exceptional. The staff's dedication is evident in every aspect of her care, creating a warm and supportive environment. The genuine concern for
residents' well-being is reflected in the attentive and compassionate approach they consistently maintain. Hastings Court Care Home has undoubtedly become a haven for my mother, and I'm grateful for the outstanding care she receives.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your kind words - they are very much appreciated by myself and the team.

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Review from Laurie B (Son-in-law of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father-in-law have just moved into Hastings Court and they have been very happy with how they have been handled. All the staff are caring for both of them. They have been taken out for the day, which never happened in their previous home. I can’t praise the team highly enough. The entertainment
staff always get them together and include them in everything they can. Top marks from me.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's very much appreciated.

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Review from Kay B (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in 2 other care homes, Dad has been in 4. This is the best care home by far! I have been to many local care homes in a quest to find the best for my parents and I have now found it and am so happy with the care they are receiving. The staff are all so friendly, caring and helpful and all
work together as a team. There are so many lovely activities for them to join in and they are the happiest I’ve seen them in a very long time. Well done Hastings Court, keep up the good work!
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's very much appreciated.

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Review from Shirley M (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Hastings Court. Our family highly recommends the care home. It was a wonderful experience for Mum to be given first-class care until she passed away. The staff are genuinely caring, respected Mum and showered here with physical and emotional care. The nursing care was exemplary.
The room was clean and well equipped and the entire home was first-class. We are grateful she ended her days in such a caring environment and thankful for the support we were given as her family.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to write this review - it's very much appreciated.

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Review from Jane G (Sister of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff at Hastings Court went above and beyond in the care of my sister and I can't praise them or the home enough.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your kind words, very much appreciated.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hastings Court is calculated as follows: ( (256 Excellents x 5) + (14 Goods x 4) ) ÷ 270 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

Frequently Asked Questions about Hastings Court

What types of Care is Hastings Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hastings Court have?

There are 80 Single Rooms.

What are the Facilities & Services at Hastings Court?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hastings Court to the centre of Hastings?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hastings Court to verify any information. View our terms and conditions. Hastings Court has an Enhanced Service - more info.