Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.9 159 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1815
  • Self-Funded Nursing Care: from £1870

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Criteria

  • Depending on pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (159)

9.9

Hastings Court has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Hastings Court has 159 reviews.

Overall Experience
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Reviewer Connection to Hastings Court
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Total of 159, showing 21-40
Review from Sylvia T (Friend of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to Hastings Court, though I'd heard good things about it, staff greeted my group with smiles and coffee/tea before our friend finished lunch. The whole place was so clean, spacious and with lots of helpful, friendly staff. The bedroom was very good. Our friend was rather 'down' as feeling
rather frightened and uncomfortable but enjoyed having company and we could sing, pray and chat together. The caregivers were all lovely and she couldn't be anywhere better it seems.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review - it is very much appreciated.

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Review from R M (Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not cheap but excellent value for money particularly regarding the staff who are both caring and intelligent. They have a remarkable knowledge of the residents and their conditions.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review, it's very much appreciated.

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Review from Alison J (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Hastings Court provided wonderful care for our mum after she suffered two strokes and came to pass her last days at Hastings Court.
Everyone was extremely kind and caring. The facilities are spotlessly clean, bright, and airy. We are so grateful to everyone for providing such a peaceful
haven for our dear mum.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review, it's very much appreciated.

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Review from Steve A (Son of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother arrived via ambulance from the hospital in very poor condition. We believe her previous treatment was shambolic - I will leave it there, but needless to say and very sadly, she was only then with us for a few days after she settled in at Hastings Court. The care she received for her last eight
days on earth was amazing, shining forth as an exemplar of how to add consummate value to the remaining time of a cherished human life. On day two, she whispered to me saying how lovely her carers had been already, that she felt dignified, snug and happy to be near to us, knowing we would now be able to see each other frequently in the future. Devastatingly, she declined rapidly, the causes were due to what had happened prior; Hastings Court helped her be comfortable, pain-free and relaxed.
It is with great sadness that we could not enjoy many years witnessing her happiness at Hastings Court, but my sister and I know she would have been 100% content, had circumstances allowed.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review during such a difficult period for you. It is very much appreciated.

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Review from C G (Father of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently stayed at Hastings Court. I am thrilled with the improvement in his health so far and soon I am sure he will be well enough to return home. His care has been excellent and I cannot thank the team enough. They are all wonderful.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review - it's very much appreciated.

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Review from Lynne B (Daughter of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Hastings Court because it offers high quality care in a safe, clean, and friendly environment. It provides this care for couples as well as individuals.
Staff keep in contact and are always very approachable.
My father passed away recently, and we are extremely impressed with the way staff
continue to support my mother (who has Alzheimer's) through this challenging time. This support gives us considerable peace of mind.
The atmosphere is incredibly positive at Hastings Court from the moment you walk through the front door to reception. Lots of lovely pictures and photos adorn the walls and there are many comfortable places to sit. The daily activities programme is excellent. Residents' families are encouraged to take part in these activities whenever they can.
Overall, it seems a very well managed care home.
My mother says she has many friends at Hastings Court and she seems happy here. In my view, this is the best indicator of all.
I highly recommend Hastings Court.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for this lovely review! It is very much appreciated.

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Review from Jill W (Daughter of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were concerned about Mum going into care, add to that the guilt factor that we were unable to care for her. Hastings Court staff have been amazing from the start. Staff visited Mum at home and asked all about her life, her likes and dislikes to enable them to cater to Mum’s needs. Mum has been at
Hastings Court for 6 weeks now and is settling in, making friends, joining in the activities and generally enjoying life. Mum says ‘Everyone here is so lovely and nothing is too much trouble’. As a family we are so grateful to everyone at Hastings Court for all they are doing for Mum and want to say a massive thank you to you all, you are amazing.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for this lovely review, I will pass it on to the team. Thank you.

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Review from Nicola T (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I wanted to thank Hastings Court’s Staff for the care, dedication and compassion shown to our mother during her stay with you. She moved to Hastings Court from a home in Banstead to be nearer to my brother when he moved that way. My mother was therefore not long at Hastings Court, but
was there until she passed in March of this year. My mother was on Sunflower Floor and it was particularly the staff on this floor that made our mother so comfortable especially towards the end. Nothing seemed to be too much trouble for these wonderful staff. Also, the staff were so pleasant and polite to us when we visited our mother. The reception staff were also so friendly whenever we arrived at the home. They provided a very welcoming front for your home. We feel that our mother could not have been in better hands towards the end of her life and we feel she passed in peace and in no pain. Thank you to all connected with our mother's care.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for your kind words. They are very much appreciated.

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Review from D D (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give Hastings Court six stars in every category I would do so. My father received end of life care at Hastings Court for a short period of time and his treatment there was second to none. He was treated with utter dignity and care and the staff extended the most amazing and sensitive support
to our family at what was an incredibly difficult time. I only wish that my Dad would have considered staying there sooner before he became too ill to make the most of it.
Reply from Siobhan Rowles, Client Relations Manager at Hastings Court

Hi, thank you for taking the time to leave this review and for your kind words. They are very much appreciated.

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Review from J B (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say the staff here are excellent, very helpful and have very good understanding if you have a problem. My mother is very happy here and hopefully, they will keep it up for the near future at a high standard. That will be great.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It's very much appreciated.

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Review from S C (Daughter of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Hastings Court since August 2021; she is well looked after and has blossomed in the kind, caring and loving environment the staff and management provide. We wouldn't hesitate to recommend Hastings Court to others.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It is very much appreciated.

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Review from Anita H (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From walking in the door and experiencing a secure and welcoming reception to meeting the caring and friendly staff you know that your loved one is in a very special and lovely place. So much effort is put in by the staff to encourage residents and enjoy their time at Hastings Court. Staff looked after
my Dad very well for his respite.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review - it's very much appreciated.

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Review from Sara S (Wife of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband arrived at Hastings Court after nearly three months in the local hospital, the hand over was difficult and could have been very traumatic, however everyone at Hastings Court did all they possibly could to make my husband, me and all our family feel welcome, their kindness was and is outstanding.
My husband has settled in well and is relishing the delicious food, even a glass of beer or wine and having his own television, sadly he is too unwell to join in with the many entertainments available to residents. I have met a friend whose husband is also a resident and have been introduced to many of the staff, so also feel very welcome.
Hastings Court is light and welcoming, it is well run and the staff go out of their way to be kind and friendly, we are very fortunate to have it in Hastings.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your kind review. It's very much appreciated.

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Review from Anthony J (Cousin of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing care home, the food is up to high standards and rooms can be personalised to enhance the resident's experience. The staff are experienced, listening (very important) and sympathetic. Whilst expensive it is excellent value with no hidden extras. Compares very favourably with other care homes
of our experience.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review - it's very much appreciated.

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Review from Jackie D (Daughter of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care Mum receives at Hastings Court. The staff are all professional, efficient, friendly and most importantly kind. There is a real feeling of home and Mum is clearly treated like an individual, with respect and with dignity. Mum's room is very clean and well-equipped. She
is happy there. The communal areas are lovely and provide a lovely space to bring Mum for coffee and cake when we visit! We feel welcome when we visit and love that we can come any day to see our lovely Mum.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review! It's always great to get such positive feedback.

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Review from Fiona E (Daughter of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased we managed to get Mum here. The staff have always been so helpful and kind. Nothing seems to be too much trouble for them. I know that now Mum feels very safe in Hastings Court which is such a relief. Lovely setting, a great reception area and cake to die for! Also, love the entertainment
etc. laid on for everyone, all the staff on Sunflower are so good with Mum. but all the staff are doing such a great job. It always seems to be sunny with lots of things going on when we arrive at the reception. The stimulation and company are so good for Mum. The staff all have so much patience that you cannot do anything other than admire and bless them for their hard work and attention to everyone staying there. I know at times it must be sad but they never show it, always upbeat, chatting and laughing with us and Mum. Keep up the good work I always recommend you when I can. Many thanks for all your help and care.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for taking the time to leave this review - we really do appreciate it.

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Review from A C (Son of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit Hastings Court Care Home. Mum is looked after and listened to.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It is very much appreciated.

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Review from M H (Sister of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is such a lovely care home, so clean, modern, light and welcoming and with such friendly staff with plenty of activities for the patients. My husband has been very happy here.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you! We really appreciate people taking the time to leave such lovely reviews.

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Review from John W (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hastings Court is a beautiful building with attractive gardens and spacious functional rooms. The reception area is warm and inviting with delicious treats and coffee and hosted by helpful and friendly staff. The medical staff are attentive and keep a close eye on my mum, making sure she is properly
looked after and ensuring her days are as happy, peaceful and comfortable as possible. The care team are wonderful, always smiling and prepared to do whatever they can to help. All other staff I have met have all been so personable and receptive, it's always a happy experience!
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to complete this review, it's very much appreciated.

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Review from Caroline F (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in here from another nursing home. What can I say? It's like a hotel, everything about this home is first class. The staff, management even the hospitality staff. The reception staff are so welcoming and happy all the time. I would recommend 110%.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review, it's very much appreciated.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hastings Court is calculated as follows: ( (256 Excellents x 5) + (14 Goods x 4) ) ÷ 270 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

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