Hastings Court

Well done, Hastings Court.

This is the second time my mum has stayed at Hastings Court for respite. Mum was happy and socialised with other clients, and engaged in the activities which are appropriate for her age. Food and hygiene was of top hotel standards. All care was given by warm, friendly staff. It was good to know Mum was in a safe and homely environment.

I want to be clear: this isn't about every carer at Hastings Court. Some genuinely try. The real problem is the management, who run this place like a business first, with care coming a distant second. My father's experience exposed serious failings - inconsistent basic care, poor monitoring, long waits for help, and constant contradictions when we raised concerns. As soon as his needs became slightly more complex, the tone changed and it felt like they wanted him gone rather than supported.

What's even more concerning is their online behavior: I tried sharing honest feedback on a social media platform, but Hastings Court deletes negative comments and reviews, giving families a false sense of security. The glossy marketing hides a very different reality.

If you're considering this home, look beyond the curated image - our family's experience was deeply distressing, cumulated into a safeguarding case with the LA which is documented with the CQC.

I wouldn't want anyone else to go through the same,

Our Grandma regularly visits Hastings Court for respite. We always receive a warm welcome and the staff always go above and beyond to make her feel at home. We would highly recommend Hastings Court to friends and family.

Hastings Court, provided to my Auntie, Anastasia, the best and friendliest care possible over a sadly, too short but very difficult time! I cannot recommend this nursing home highly enough. I could go on but it is honestly unnecessary, Hastings court are first class in every department!

Hastings Court was my aunt's final and most definitely the most luxurious home she had. The care, the love, the kindness she received was just superb. As her niece, I was also very well cared for and carers, nurses, everyone were so kind. My only regret was that she wasn't at Hastings Court earlier. Thank you all so very much.

Absolutely amazing place.

Latte and snacks very nice.

Our experience has been totally positive. Staff to staff-to-resident ratio is high. There is a great diversity of carers who all show kindness, love and interest. The food is homemade and excellent. The nursing staff are knowledgeable and experienced. The administration is not complicated, and it is clear. The entertainment is relevant to the residents.

The manager and maintenance team have made sure that my mum's room is a home from home, which is lovely and much appreciated. I am made to feel very welcome with every visit I make to see my mum and by all the staff! Thank you!

Thank you so much for all your time and effort to making sure that my friends are enjoying life.

Hastings Court care home, excellent facilities, good food, special daily events for the residents. Helpful and caring staff.

Many thanks.

This is a truly outstanding home. Having dealt with two other care homes and also an in home care firm previously, Hastings Court knocks socks off them. It is very clear that they are there to provide what they advertise, unlike previous people we have dealt with and that is priceless. We have two family friends as residents and the peace of mind is immense. We know that they are getting all the care they need and the staff could not be nicer. They go above and beyond. I cannot recommend Hastings Court highly enough. If you want your loved ones to be given the care and attention they deserve then look no further.

We are delighted with the care at Hastings Court. The staff are all cheerful, friendly, positive and very helpful. Nothing is too much trouble. My mother recently celebrated her 98th birthday and we had a small family tea party. We had exclusive use of the entertainment room for this. It was beautifully prepared with cloths, place settings, flowers, balloons, and full afternoon tea. There was a cake with mum's name on it and we could stay as long as we liked! Thanks especially to three members of the team for this. Mum has improved since coming here.

The staff, from management to cleaning staff could not be more polite and helpful. Could not recommend this care home any higher.

Been really good. It did what I needed, a rest after an operation. Enjoyed my stay. Carers have been good.

My mother was made welcome from the moment she arrived. Whilst her health was deteriorating rapidly, the staff made every effort to keep her comfortable. Although her stay at Hastings Court was only a short one. I cannot fault the care and attention of the staff, right up to her passing.

In her final days, the wonderful staff supported us as her family as much as they did Gran, showing care and ensuring she lived those final days with dignity. The care extended from staff in the hospitality and facilities teams, as much as it did from care and nursing staff. Thank you so much.

No worries knowing she is so happy and safe. Thank you Hastings Court and all the staff.