Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.9 159 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1815
  • Self-Funded Nursing Care: from £1870

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Criteria

  • Depending on pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (159)

9.9

Hastings Court has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Hastings Court has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hastings Court
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Total of 159, showing 41-60
Review from Kerry L (Granddaughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I never normally leave reviews but I felt this is absolutely justified. My grandmother was moved into Hastings Court in January (she was at end of life) for the short time of her being there, the staff were overly amazing and made sure everything was in place. I couldn't have asked for better staff/carers
to help with her needs, nothing was too much trouble. Whenever I visited the room was always clean and you can tell she had been cared for beautifully, not once did I ever walk in and have to question anything. Communication was spot on and always very fast. Visiting was a breeze and make so accessible.
A massive thank you to every single staff member there who helped with no questions asked. You have all been amazing.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It is very much appreciated.

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Review from C B (Friend of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home, with very helpful staff. Nothing is too much trouble, from my very first visit for a look around they were very informative, and continue to be helpful in my first experience with a care home, looking after a dear friend.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It is very much appreciated.

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Review from M N (Daughter of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I write with my sincere thanks, and as a testimony to all the staff at Hastings Court for their care of my Mother in the few months she was with them. My 87 year old Mother had lived in her own home quite independently for some time but after an accident was admitted to hospital where it was sadly decided
she could not return home.
From my very first contact with staff at Hastings Court I was impressed by the standard set: from secure entry, with guest linked to residents, to Covid testing adherence before entry. The reception area was welcoming and frankly unexpectedly lovely. The staff are exceptional in my opinion.
When my Mother arrived they were kind enough to arrange some pictures hung on the wall for her so her room was personalised with pictures, ornaments and flowers As my Mother became more frail and her needs changed the nursing staff were really impressive. Nurses were exceptional when they contacted me as her health deteriorated. Thank you all
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you so much for taking the time to leave this feedback, it is very much appreciated.

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Review from Marcia B (Friend of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely, all residents seem to be very happy.
Been in the reception and lovely coffee and cakes.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It's very much appreciated.

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Review from L S (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived here for several years and is very happy. My brothers visit regularly and I come several time a year as I live a distance away. We have always found the staff friendly and professional the place is spotless and the care is second to none (and I have worked in care for years). Happy
Mum is here.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It is very much appreciated.

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Review from June P (Friend of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful building, excellent, polite and helpful staff.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. It is very much appreciated.

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Review from Lynn W (Daughter of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother stayed at Hastings Court for four months. The food was appalling; mum frequently said, "they must be going broke because the food was atrocious". My mother had the mental capacity to tell people what she needed; she frequently sent me photos of the food she was given. She declined food as
it was unsuitable for someone with her medical condition. She is pescatarian and for the first month was served meat. My mother requested to see a doctor, and I also asked this on her behalf, but this never happened. The deputy manager was adamant a doctor had seen her, but I later became aware he looked at her from a door but had not talked to her. I visited my mother to find her in severe pain, so I took her to A&E. She was found to be constipated and needed three blood transfusions. It should never have happened. Some of the carers were nice but others made my mother "feel like rubbish".
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to raise your concerns. We view all feedback as an opportunity to improve the service we deliver and appreciate your assistance in the ongoing improvement of the care we provide.

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Review from T G (Resident) assisted by family/friend published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved to Hastings Court five weeks ago from another residential care home due to increasing health needs. From the minute I came in the front door everyone has been so friendly and caring. Days go very quickly as there are so many different activities on offer including lunch at the local pub! Thank
you to all the staff at Hasting Court for making me feel Hastings Court is my home.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. We are very pleased that you are so happy here!

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Review from Kevin A (Son of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home, great care and support. Looking after my Dad well and his family. the place is welcoming clean and relaxed.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave this review. It's very much appreciated.

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Review from Ian W (Friend of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellence in everything.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking taking the time to complete this review.

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Review from Sarah C (Friend of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, I work locally on a Friday/Tuesday so couldn't be easier. Thanks for letting me in and thanks for all the Covid tests!
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to leave a review. It's very much appreciated.

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Review from J C (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a respite care stay for my husband. The administration of the stay was very efficient. Staff spent time settling my husband. They got to know him personally and offered appropriate care and activities. Food was very good and reflected his dietary needs. Family visitors were warmly welcomed.
A good experience.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your review. We are looking forward to welcoming your husband back in a couple of weeks.

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Review from Margaret T (Partner of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision by the family and myself for my partner to go into care was the most difficult thing we all had to do. I can't thank the staff enough for the care and support shown to my partner and ourselves, it feels like one big family. Nothing is too much trouble for all of the staff to do. So a big
thank you to every member of staff.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for this lovely review, very much appreciated.

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Review from Rebakah J (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received in just her first six weeks has been second to none. They have helped her settle, nursed her when poorly, reassured her, made her laugh, look beautiful, and most of all feel safe. She is so happy and thriving, Nothing is too much trouble for the lovely staff, including
organising special meal for my mum, my family and I. Kindness just pours out of everybody! Nothing compares to the professionalism, kindness and family atmosphere at Hastings Court.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for your kind words. Reviews are always very much appreciated.

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Review from S C (Son of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent 10 terrible weeks in hospital and it was such a relief for the whole family when he was welcomed into the 'oasis' of Hastings Court. I was struck by the professionalism of the management team, nursing staff, and care workers, all of whom have done their utmost to help Dad who is settling
in well. If you are searching for a home, I'd recommend you check out Hastings Court.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to write this review. It's very much appreciated.

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Review from Dilys C (Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with stay, excellent activities and care both myself and my sister live here.
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Review from D H (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here I couldn't walk but with help and encouragement, I can now walk with a 4 wheel walker. I also suffered from depression but carers encouraged me to get up, should and start living again. I would recommend it to anyone I know.
Reply from Kaye Giles, Registered Manager at Hastings Court

Thank you for taking the time to complete this review. Your feedback is very much appreciated.

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Review from John H (Respite Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three days after a complete knee replacement, I arrived at Hastings Court to start a long period of discovery. The nursing staff took good care of the supply of my pain killers. Exercises were done under the direction of a physiotherapist at the hospital. Life at Hastings Court was made enjoyable with
a comfortable bed, good food and a variety of entertainment. The friendly but professional behaviour of all the staff was a great help to one on my path to recovery. Thank you.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review - it is very much appreciated.

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Review from Peter (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my mum's second stay at Hastings Court, for respite care pre and post a hip replacement operation. We are so glad that we found Hastings Court as it was such a wonderful, clean, very warm and caring, and safe place for mum to have stayed during this difficult time for her. The facilities are
lovely, the food is excellent and the management and staff are all amazing. There are also so many great added extras from the hairdressing to the varied and interesting entertainments and events. We would most certainly recommend Hastings Court and our sincere thanks to everyone there for the care given to our mum.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, it's very much appreciated.

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Review from Susan M (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was taken to Hastings Court for respite care in January. We have been very impressed with the love and care she has received. The staff are all brilliant and all very kind. Even when in lock down they could not do enough to keep us informed and speak to Mum by phone.
I would definitely recommend
Hastings Court, it feels warm and safe and the food is excellent. There is even a hairdressers and chiropodist available and lots of events to entertain the residents.
Reply from Kaye Giles, Manager at Hastings Court

Thank you Susan. It's a pleasure to have your mum here with us.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hastings Court is calculated as follows: ( (256 Excellents x 5) + (14 Goods x 4) ) ÷ 270 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

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