Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.9 159 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1815
  • Self-Funded Nursing Care: from £1870

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Criteria

  • Depending on pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (159)

9.9

Hastings Court has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Hastings Court has 159 reviews.

Overall Experience
  • 148
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Date Published
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Reviewer Connection to Hastings Court
  • 44
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Total of 159, showing 61-80
Review from Donna H (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my thanks and gratitude for the wonderful care given to my dad by all staff and management. Very person-centred, caring and respectful. Also, the kindness and empathy shown to myself at a difficult time by all staff both in the reception area and on my dad's floor. I feel confident
and reassured that my dad is having the best possible care and support.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback. I will share your review with the team.

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Review from Judith M (Daughter of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received outstanding care at Hastings Court Care Home. She was blind and completely bedridden for the whole of the 6 years she was a resident. I have been able to be with her every day for the last week of her life, all day. All her carers and every team member has supported her devotedly
and very kindly with great professionalism. I have also seen how every resident's needs are addressed individually and with great kindness.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. I will share your feedback with out team.

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Review from Katy H (Granddaughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely satisfied with the care that is given to Nan. She has settled so well and is happy. She really enjoys the activities and is part more and more. The staff have always made our family feel very welcome and are friendly. The activities provided are of an outstanding standard. I'm a little
bit jealous I don't live here! Thank you.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. I will share this with the team and I am sure they will be delighted with your positive feedback.

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Review from John J (Son of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted for end of life care, and from the moment she arrived, she was very well looked after. Her room was always clean and tidy, and she loved the floor to ceiling windows as she would she the trees outside. The staff were very attentive at such a difficult time for her, and it was greatly
appreciated by myself and my wife. Thank you all.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. I will share with the teams, as they really appreciate your feedback.

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Review from Jean J (Wife of Resident) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has the early stages of dementia and mobility problems, spent two weeks at Hastings Court allowing me to have a rest. The care he received was excellent. The staff were attentive, kind and caring. The food was of a very high standard. The whole feel of the place is like a lovely hotel.
He very much enjoyed his stay, we will certainly be using the facility again. To quote my husband on his return home, 'I had a lovely time, everyone was very nice. The food was good and I slept well.' What more could I ask. I know he can stay again and I can relax knowing he's having the very best care. I can't thank the staff enough.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. I will share this with the team.

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Review from S W (Wife of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff but could do with more staff (carers). Very clean environment - nice dining area and lounge. The food is good. The laundry service is very slow.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. As a company, we have very good staffing numbers. However, I do appreciate and recognise that you may not always see them during your visit. I will share your feedback with our teams.

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Review from S W (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful to Hastings Court for taking such great care of my parents during their 2-week respite break. They were made to feel at home and were very well looked after. This made me feel at ease knowing they were happy and safe. I would like to thank them all for the care, entertainment,
great food, outings and communication throughout. I would highly recommend Hastings Court.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. We appreciate feedback to share with our teams.

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Review from G G (Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I'm bed bound the care and personal levels of contact with others means I never feel lonely or forgotten. All the staff at all levels could not be more caring and willing - especially as I need high levels of attention day and night. I cannot speak too highly of them.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review it is important to us to hear your feedback. I will share your comments with our team.

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Review from Ruth G (Wife of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home with a great happy feel to it. Hotel level of service with lots of activities. Always heard very good feedback on the meals and the tasty snacks. A real community feel and always going that extra bit to make sure everyone is involved from the home's own newspaper to drinks and singalongs.
Would certainly recommend to anyone.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. Your feedback is important to us.

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Review from M G (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been excellent in the care provided and we have been made to feel very welcome and that nothing is a chore. A full entertainment package was always keeping my dad busy and involved in the home. Even in these difficult and changing times, we were kept up to date in the care and adventures
that Dad got up to. Dad could often be a bit of a moaner and he never had a bad thing to stay in his time at Hastings Court, which is the highest praise possible!
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. Your feedback is very important to us.

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Review from J T (Daughter of Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, Mum went into Hastings Court for a short stay whilst she recovered from surgery. She then told me that she loved it so much she wanted to stay.
We didn't know what to expect from a care home but we didn't expect such a lively atmosphere. Everyone is caring and friendly. It's so good to see
Mum so happy and smiling again.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. We value your feedback

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Review from S R (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Hastings Court now for five years. The care is excellent. The home is full of laughter and feels like home.
Very well led, I'm extremely happy with the care my mum receives.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. We really value your feedback

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Review from Chloe W (Granddaughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran stayed at Hastings Court on two different occasions, once after a fall and again a year later for end of life/palliative care. She absolutely loved Hasting Court, the environment, the atmosphere, and most of all the amazing dedicated staff. She loved joining the variety of activities, the lovely
food, and feeling at home with friends. Her end-of-life care was outstanding, being treated with dignity, love, and person-centered care by the dedicated staff who worked around the clock.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. Your feedback is very important to us.

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Review from C F (Niece of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care that Auntie receives.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. Your feedback is very important to us.

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Review from L E (Friend of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think this is an amazing care home and would put a relative in here. Excellent service with a caring and homely feel.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your valuable review. We will share this feedback with our team.

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Review from Jonathan L (Brother of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are really good. The activities team are fantastic at keeping residents' spirits up during Covid-19. Can't recommend Hastings Court highly enough.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, your feedback is important to us.

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Review from Brian G (Son of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of a series of one to one visits with my dad who is at Hastings Court temporarily whilst recovering after a fall. Meetings are short but well organised to cope with the current covid19 measures. He is happy at the care home, but looking forward to returning to his own home as soon as practicable.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback, it is always welcome.

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Review from E B (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, good communication. I have been continually impressed by the quality of care and compassion given by the staff. I cannot thank them enough for the care my father receives.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback it is very important to us.

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Review from G B (Respite Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring, loving and efficient care home. Great attention paid to individuals personal preferences. food excellent and imaginative and pleasant accommodation. An enormous effort made to entertain residents whatever their needs. Excellent bistro for socialising and meeting visitors. I cannot
fault it.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much for your review. I will share your feedback with our team.

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Review from Marion D (Daughter of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been cared for in the most compassionate, professional and loving way. He had his 99th birthday in May, and I was allowed to visit, he had so many cards and present and a wonderful cake. They facilitate video calls and constantly keep me updated with his health and well being.
I cannot
speak highly enough of all the staff and the way in which they tackled a challenging time.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your wonderful review. I will share with our teams as its always nice to have nice feedback.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hastings Court is calculated as follows: ( (256 Excellents x 5) + (14 Goods x 4) ) ÷ 270 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

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