Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.8 169 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided by Hastings Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1810
  • Self-Funded Residential Dementia Care: from £1910
  • Self-Funded Nursing Care: £1960 – £1960

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Contact Hastings Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hastings Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (169)

9.8

Hastings Court has a Review Score of 9.8 (9.848) out of 10, based on 26 reviews in the last 2 years.
Over all time Hastings Court has 169 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hastings Court
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Total of 169, showing 61-80
Review from Sarah C (Friend of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, I work locally on a Friday/Tuesday so couldn't be easier. Thanks for letting me in and thanks for all the Covid tests!
Reply from Kaye Giles, Registered Manager at Hastings CourtThank you for taking the time to leave a review. It's very much appreciated.
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Review from J C (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a respite care stay for my husband. The administration of the stay was very efficient. Staff spent time settling my husband. They got to know him personally and offered appropriate care and activities. Food was very good and reflected his dietary needs. Family visitors were warmly welcomed.
A good experience.
Reply from Kaye Giles, Registered Manager at Hastings CourtThank you for your review. We are looking forward to welcoming your husband back in a couple of weeks.
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Review from Margaret T (Partner of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision by the family and myself for my partner to go into care was the most difficult thing we all had to do. I can't thank the staff enough for the care and support shown to my partner and ourselves, it feels like one big family. Nothing is too much trouble for all of the staff to do. So a big
thank you to every member of staff.
Reply from Kaye Giles, Registered Manager at Hastings CourtThank you for this lovely review, very much appreciated.
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Review from Rebakah J (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received in just her first six weeks has been second to none. They have helped her settle, nursed her when poorly, reassured her, made her laugh, look beautiful, and most of all feel safe. She is so happy and thriving, Nothing is too much trouble for the lovely staff, including
organising special meal for my mum, my family and I. Kindness just pours out of everybody! Nothing compares to the professionalism, kindness and family atmosphere at Hastings Court.
Reply from Kaye Giles, Registered Manager at Hastings CourtThank you for your kind words. Reviews are always very much appreciated.
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Review from S C (Son of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad spent 10 terrible weeks in hospital and it was such a relief for the whole family when he was welcomed into the 'oasis' of Hastings Court. I was struck by the professionalism of the management team, nursing staff, and care workers, all of whom have done their utmost to help Dad who is settling
in well. If you are searching for a home, I'd recommend you check out Hastings Court.
Reply from Kaye Giles, Registered Manager at Hastings CourtThank you for taking the time to write this review. It's very much appreciated.
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Review from Dilys C (Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with stay, excellent activities and care both myself and my sister live here.
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Review from D H (Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came here I couldn't walk but with help and encouragement, I can now walk with a 4 wheel walker. I also suffered from depression but carers encouraged me to get up, should and start living again. I would recommend it to anyone I know.
Reply from Kaye Giles, Registered Manager at Hastings CourtThank you for taking the time to complete this review. Your feedback is very much appreciated.
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Review from John H (Respite Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Three days after a complete knee replacement, I arrived at Hastings Court to start a long period of discovery. The nursing staff took good care of the supply of my pain killers. Exercises were done under the direction of a physiotherapist at the hospital. Life at Hastings Court was made enjoyable with
a comfortable bed, good food and a variety of entertainment. The friendly but professional behaviour of all the staff was a great help to one on my path to recovery. Thank you.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your review - it is very much appreciated.
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Review from Peter (Son of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my mum's second stay at Hastings Court, for respite care pre and post a hip replacement operation. We are so glad that we found Hastings Court as it was such a wonderful, clean, very warm and caring, and safe place for mum to have stayed during this difficult time for her. The facilities are
lovely, the food is excellent and the management and staff are all amazing. There are also so many great added extras from the hairdressing to the varied and interesting entertainments and events. We would most certainly recommend Hastings Court and our sincere thanks to everyone there for the care given to our mum.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your review, it's very much appreciated.
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Review from Susan M (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was taken to Hastings Court for respite care in January. We have been very impressed with the love and care she has received. The staff are all brilliant and all very kind. Even when in lock down they could not do enough to keep us informed and speak to Mum by phone.
I would definitely recommend
Hastings Court, it feels warm and safe and the food is excellent. There is even a hairdressers and chiropodist available and lots of events to entertain the residents.
Reply from Kaye Giles, Manager at Hastings CourtThank you Susan. It's a pleasure to have your mum here with us.
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Review from Donna H (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my thanks and gratitude for the wonderful care given to my dad by all staff and management. Very person-centred, caring and respectful. Also, the kindness and empathy shown to myself at a difficult time by all staff both in the reception area and on my dad's floor. I feel confident
and reassured that my dad is having the best possible care and support.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your feedback. I will share your review with the team.
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Review from Judith M (Daughter of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received outstanding care at Hastings Court Care Home. She was blind and completely bedridden for the whole of the 6 years she was a resident. I have been able to be with her every day for the last week of her life, all day. All her carers and every team member has supported her devotedly
and very kindly with great professionalism. I have also seen how every resident's needs are addressed individually and with great kindness.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your lovely review. I will share your feedback with out team.
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Review from Katy H (Granddaughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely satisfied with the care that is given to Nan. She has settled so well and is happy. She really enjoys the activities and is part more and more. The staff have always made our family feel very welcome and are friendly. The activities provided are of an outstanding standard. I'm a little
bit jealous I don't live here! Thank you.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your lovely review. I will share this with the team and I am sure they will be delighted with your positive feedback.
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Review from John J (Son of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted for end of life care, and from the moment she arrived, she was very well looked after. Her room was always clean and tidy, and she loved the floor to ceiling windows as she would she the trees outside. The staff were very attentive at such a difficult time for her, and it was greatly
appreciated by myself and my wife. Thank you all.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your lovely review. I will share with the teams, as they really appreciate your feedback.
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Review from Jean J (Wife of Resident) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has the early stages of dementia and mobility problems, spent two weeks at Hastings Court allowing me to have a rest. The care he received was excellent. The staff were attentive, kind and caring. The food was of a very high standard. The whole feel of the place is like a lovely hotel.
He very much enjoyed his stay, we will certainly be using the facility again. To quote my husband on his return home, 'I had a lovely time, everyone was very nice. The food was good and I slept well.' What more could I ask. I know he can stay again and I can relax knowing he's having the very best care. I can't thank the staff enough.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your lovely review. I will share this with the team.
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Review from S W (Wife of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff but could do with more staff (carers). Very clean environment - nice dining area and lounge. The food is good. The laundry service is very slow.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your review. As a company, we have very good staffing numbers. However, I do appreciate and recognise that you may not always see them during your visit. I will share your feedback with our teams.
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Review from S W (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful to Hastings Court for taking such great care of my parents during their 2-week respite break. They were made to feel at home and were very well looked after. This made me feel at ease knowing they were happy and safe. I would like to thank them all for the care, entertainment,
great food, outings and communication throughout. I would highly recommend Hastings Court.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your lovely review. We appreciate feedback to share with our teams.
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Review from G G (Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I'm bed bound the care and personal levels of contact with others means I never feel lonely or forgotten. All the staff at all levels could not be more caring and willing - especially as I need high levels of attention day and night. I cannot speak too highly of them.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your review it is important to us to hear your feedback. I will share your comments with our team.
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Review from Ruth G (Wife of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home with a great happy feel to it. Hotel level of service with lots of activities. Always heard very good feedback on the meals and the tasty snacks. A real community feel and always going that extra bit to make sure everyone is involved from the home's own newspaper to drinks and singalongs.
Would certainly recommend to anyone.
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your lovely review. Your feedback is important to us.
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Review from M G (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been excellent in the care provided and we have been made to feel very welcome and that nothing is a chore. A full entertainment package was always keeping my dad busy and involved in the home. Even in these difficult and changing times, we were kept up to date in the care and adventures
that Dad got up to. Dad could often be a bit of a moaner and he never had a bad thing to stay in his time at Hastings Court, which is the highest praise possible!
Reply from Georgina Gamble, Registered Manager at Hastings CourtThank you for your lovely review. Your feedback is very important to us.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Hastings Court is calculated as follows: ( (287 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 310 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (20)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

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