Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.9 159 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1815
  • Self-Funded Nursing Care: from £1870

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Criteria

  • Depending on pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (159)

9.9

Hastings Court has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Hastings Court has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hastings Court
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Total of 159, showing 81-100
Review from Richard N (Son of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hastings Court has provided an excellent level of care for my mother. The dedicated staff ensure that the best standards are met and often exceeded to ensure that she is kept happy, healthy and safe. I would recommend Hastings Court to anyone regardless of their needs, as they have suitably recognised
and adapted to the needs of my mother, whose progressive onset of dementia took hold over a period of time. I am glad that we chose Hastings Court in our search for a suitable setting for my mother, and I am grateful for the excellent service they provide.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. I will be sure to share your feedback with our teams.

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Review from Paul S (Son of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have very high regard for the staff and service provided in Hastings Court and would not hesitate to recommend it. The activities staff work very hard to keep the residents occupied and entertained.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you very much for your review it is appreciated. I will forward your feedback to our teams.

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Review from K D (Daughter of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mums words: I feel safe here, everyone here is so welcoming and kind. I can come and go as I please; food is lovely.


Family: There is a reason why were are paying for Mum to stay here! Best home in the area, all staff smiling and can't do enough to help. My son loves the free banana milkshake! Personal

touches all round: Fabulous place.
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Review from D L (Resident) assisted by family/friend published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident since November 2019. The care I have received has been exemplary. The care home is a new build boundary, so it is well equipped and spacious. The activities team arrange all kinds of events to ensure the residents social needs are met. I thoroughly recommend Hastings Court care
home.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. I will share your feedback with the team.

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Review from Granville B (Respite Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I could not fault the care I received in my short respite stay. Quite impressive. Obviously I was in much pain with my knee replacement and effects from tablets so I could not enjoy all your facilities. But what I saw on my walks on my crutches along the corridor, I could see how lovely it all looked.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. I will pass your feedback to our team.

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Review from S C (Friend of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an experienced carer, I have working in many Homes but have never been in such a lovely place. Nothing is too much bother, everyone is nice and caring. Surroundings are homely and relaxing. Well done to all who work here it is amazing.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you, your feedback is very valuable to us. I will pass your lovely feedback to our team

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Review from M H (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just wanted to express our heartfelt thanks, for a wonderful Christmas Day, for our Dad and his family.
The staff went over and above to make the day really special, and the Christmas lunch was delicious.
It was so kind of so many of the staff team, to work on Christmas Day to make it so lovely
for the residents.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much for your lovely comments. I will pass your feedback onto the teams.

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Review from Carol M (Friend of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came unexpectedly to see one of the residents, and I can honestly say I haven't seen him so happy for a long time. He told me the care provided and the friendliness of the staff were all excellent. From what I saw (and I used to work for solicitors so have seen many residential homes) this home is
well run and provides a happy, relaxed atmosphere.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you very much for your kind review. I will pass your comments to our team.

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Review from D A (Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommended. Loving care, clean room and good variety of food. Staff go out of their way to please. In the bistro more savouries and fruit selection.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback. I will share your views with the staff.

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Review from F W (Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. Staff are excellent.
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Review from B P (Husband of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife moved in a couple of months ago, we as a family have been impressed with the whole package of care, facilities and activities shared by everyone at Hastings Court. My wife settled in straight away and seems very much at home. Thank you to everyone for the support and care offered to noth
my wife and myself.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you very much for your lovely feedback. It is always nice to share positive reviews with our team.

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Review from J S (Partner of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in every way possible.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much for your lovely review and I will share your feedback with all the staff.

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Review from Corrine H (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't know how to express my gratitude to all staff at Hastings Court. I could have two weeks respite care from my elderly parents and go away on holiday knowing they had the best care imaginable in a home from home experience. They thought they were in a 5-star hotel!! Every care in detail is given
to the decor, nursing and day to day care and the kindness throughout. The loving goodbyes they were given when they left were so considerate and I know my parents would happily return in the future.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your wonderful feedback. What lovely comments to share with the team.

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Review from Jack H (Son-in-law of Resident) published on 22 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Hastings Court for respite in February and decided to stay as a permanent resident in May. We now all feel part of a large family with the staff and other residents. It has a really good feel about it and I go most days, sometimes twice a day, and I have observed the staff
to see how they are when they're with the residents and I can honestly say they are spot on. They have meetings most days to see how new residents are settling in and how residents that have been there long term are doing. The night staff go round hourly to check all the residents are safe and well. Just knowing that my mother in law is safe, happy and well looked after 24/7 has taken a huge amount of stress of all the family and we can't recommend the staff and Hastings Court highly enough.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much for your feedback as it is very important to us that the staff are recognised for all their hard work and dedication.

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Review from John W (Respite Resident) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has a real buzz about it.
They looked after me really well during my stay earlier in the month.
They laid on some great entertainment in the downstairs area with singers and music and some lovely cakes.
I would really recommend them for their friendly and caring environment.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback.

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Review from Geraldine S (Friend of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent throughout.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, it is important to us.

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Review from K B (Son of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was transferred to Hastings Court from hospital in a very serious condition and we were told it was for end of life care.
Within three to four weeks, the wonderful staff had improved his condition to such a degree that they were able to transfer him from the nursing floor to the dementia
floor.
We have our father back and chatting to us in his own way and making jokes and playing his mouth organ. It makes us happy to see him like this. The staff genuinely care about the residents and we cannot praise them highly enough for their kindness and dedication.
The home itself is kept clean to a high standard and is comfortable and lovely.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback. I will share your kind words with the staff.

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Review from B H (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I viewed several care homes before Hastings Court but as soon as I walked in I felt that this was the place for my Mum. We call it 'The hotel' because it is like a 5-star hotel in every way. Nothing is scrimped on and the family are supported as well as the resident. I cannot say enough good things
about the staff, the rooms, the facilities and activities. Our family is so relieved that Mum is now safe, content and so well looked after.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your kind feedback.

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Review from Doreen W (Daughter of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with caring staff and facilities at Hastings Court. My mother's health has improved more than I thought possible, for which I thank her carers so much.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. It is always nice to hear good feedback

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Review from Richard D (Husband of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was very well cared for during 3 weeks for respite. The staff were attentive, respectful and loving so that my wife felt generally at ease. She always looked forward to returning home and her mental condition seemed to be markedly improved by the end of her stay. Many thanks.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hastings Court is calculated as follows: ( (256 Excellents x 5) + (14 Goods x 4) ) ÷ 270 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

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