Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.9 159 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1815
  • Self-Funded Nursing Care: from £1870

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Criteria

  • Depending on pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (159)

9.9

Hastings Court has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Hastings Court has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hastings Court
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Total of 159, showing 101-120
Review from J S (Partner of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home with lovely staff. The home is beautifully presented with themed decorations, a cinema room and relaxing reception area. It does not feel like a care home.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback.

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Review from Christopher S (Son of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Hastings Court for three years. The accommodation and facilities are first class with a coffee bar and cinema. Daily activities including films and games and entertainment are organised daily and advertised in local new sheets. Staff are excellent, properly trained and ever
helpful. When my mother was dying she had constant attention, holding her hand and comforting her - absolutely excellent treatment.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. It is always nice to get positive feedback.

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Review from George P (Grandson of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been at Hastings Court for over 3.5 years. Each time I visit I can see that she is cared for really well with staff that genuinely care about her wellbeing. Always clean, good facilities, staff go above and beyond what is expected.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review.

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Review from Reg S (Son of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all of the staff friendly, compassionate, professional and responsive to my father and to my requests when visiting or calling in to enquire about my father's condition.
The facility is clean, comfortable and welcoming, with numerous activities for the residents.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you very much for your kind feedback.

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Review from Shirley M (Daughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hastings Court provided the most excellent end of life care for my mother. All members of staff were extremely helpful, pleasant and obliging. The nursing and care levels were very high. I don't think my mother could have come to a better place. It is comfortable and homely, yet feels like a hotel.
Thank you so much for providing such a beautiful "package" for people who are unwell.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely feedback

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Review from H C (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The transformation to move mum from her previous nursing home was seamless - everything was well organised.
Staff are very welcoming and most importantly, they listen to my sister and I. Our mum is too poorly to be able to access all the facilities but other residents seem to be enjoying themselves.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review.

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Review from S A (Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided. Staff were always very helpful and nothing was too much trouble. Food very good. Clean, comfortable room with a good atmosphere
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. We always appreciate feedback.

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Review from C P (Son of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received the kindest and most considerate care during the final weeks of her life.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. It is always nice to hear positive feedback.

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Review from Tracey H (Niece of Resident) published on 26 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time I entered Hastings Court to visit my aunt, I could see the level of care and commitment of all staff.
Nothing is too much trouble, for my aunt or us as visitors.
Its always clean and tidy, the corridors add to the homely feel with pictures and furnishings.
Well done to all the staff
who work so hard, even to the point of giving me hugs when it's been emotional.
You are all amazing.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback, it is always welcome.

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Review from J B (Wife of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came for 2 weeks respite care on the dementia floor named "Sunflower".
He settled in quickly and seemed very happy and relaxed when we visited. The staff were very caring, kind and fun. The food was very nice, good choices, varied menu and snacks whenever you required. We particularly like
the free movement within the home to various lounges, cafe, garden, cinema with many activities provided. The home was very clean.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, it's always lovely to hear positive feedback.

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Review from B D (Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel at home.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback. Our aim is exactly that, to make you feel at home.

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Review from Lynn J (Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here a few days but I have found all the staff to be extremely helpful, kitchen staff go out of there way to accommodate needs. I am very happy here.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. We will share your feedback with our staff

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Review from J H (Granddaughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my Nan is always very happy. The staff are very friendly and helpful. Well done Hastings Court.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. It's always nice to hear how we are doing.

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Review from J C (Friend of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has had excellent care. The staff are so efficient and go over and above duty of care.
Reply from Rachel Tiff, Marketing Manager at Hastings Court

Thank you for your lovely review. Kind regards, Hastings Court.

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Review from Dawn R (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is looked after really well, all the staff are great with her. Her room is lovely and the food is great. Mum gets all the support she needs and is treated with dignity and care. It is always clean and I would definitely recommend Hastings Court.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review.

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Review from Charlotte S (Granddaughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran has been at Hastings Court now for 3 years and in the last year, there have been very positive improvements to the home. I would highly recommend this home.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review.

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Review from John F (Son of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of care homes is very limited but from the very first day, my mum came to Hastings Court care home I have been able to relax knowing that she was in good hands, in fact, I thought her days were numbered but the staff pulled her through and now she seems quite well and content. I am very
impressed by everything about the home. I just wish it didn't cost us so much.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review we appreciate your candid feedback.

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Review from Claire J (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent service. Very happy with the care my mum receives. Always feel welcome as a visitor and some of the events I attend have been excellent e.g. Race day - super family day.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review. Family involvement is very important to us.

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Review from J C (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With my mother having only moved into Hastings Court a couple of months ago, there have been some settling in issues that all the staff have met with great care and understanding.
We, as a family, are also made to feel welcome and supported.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, feedback is always welcome.

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Review from Peter R W (Son of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has severe dementia and has been a resident at Hastings Court since September 2015. She has received an excellent standard of care throughout most of her time at the home. The new management and staff team, under the leadership of the manager, has significantly improved the quality of care.
My mother currently receives an excellent standard of sensitive and supportive care at the home. Staff are extremely attentive to my mother's needs and always makes sure they do what they can to get her to participate in the things she can still enjoy.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, it is nice to hear such positive feedback. I will pass this onto our staff team.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hastings Court is calculated as follows: ( (256 Excellents x 5) + (14 Goods x 4) ) ÷ 270 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

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