Hastings Court

314 The Ridge, Hastings TN34 2RA
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9.9 159 Reviews
  • Hastings Court, Hastings
Hastings Court is a purpose-built care home offering the highest standards of residential, nursing, memory and respite care in a homely and comfortable setting.

Hastings Court care home has 80 individual, private en-suite rooms. Facilities include a bar and bistro area, a full-screen cinema room, hairdressing salon, beauty salon, multiple day lounges and a courtyard garden.

Hasting Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Hastings Court is part of Oakland Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1815
  • Self-Funded Nursing Care: from £1870

(These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.) All of our fees are fully inclusive and based on Individual Care needs. To discuss further please contact us.

These prices are only a guideline, please contact Hastings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kaye Giles (General Manager)

Local Authority / Social Services

Admission Criteria

  • Depending on pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Anytime

Parking

  • Own Car Park

Hastings Court Reviews (159)

9.9

Hastings Court has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Hastings Court has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hastings Court
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Total of 159, showing 121-140
Review from Jackie S (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother came into Hastings Court for Respite care following hospitalisation. Her care over this period was wonderfully sensitive, she was reluctant to comply in all sorts of ways, but the staff gently encouraged her without once making her feel anxious or stressed. Which is what I think makes Hastings
Court special. Her wants and wishes are listened to and taken seriously.
She is no longer lonely and has made friends with other residents.
I’m a retired general nurse, district nurse and health visitor and can honestly say that I’ve seen quite a few nursing/care homes in my time and this is the best.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely review. I will pass on your feedback to the teams.

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Review from R T (Godson of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, caring home with staff going over and above their call of duty. Their caring, kindness and support to all their residents is second to none, nothing is too much trouble. Dignity and respect is carried out at all times.
Reply from Georgina Gamble, Manager at Hastings Court

Thank you for your lovely review. We really appreciate your feedback.

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Review from Malcom H (Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated with the utmost care and dignity.


It is so much more than I expected. I shall tell all my friends etc

Reply from Georgina Gamble, Manager at Hastings Court

Thank you, we are glad you enjoyed your stay with us. We are all missing your home made bread.

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Review from L J (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 1 month after a stay in hospital where she was very poorly. Since being at Hastings Court she has been looked after really well by caring staff. She is receiving palliative care and has been made to feel comfortable. The facilities and rooms are excellent and mum couldn't
be anywhere better.
Reply from Georgina Gamble, Manager at Hastings Court

Thank you, it is always nice to get positive feedback. I will pass on your views to the team.

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Review from Clare B (Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class.
Reply from Georgina Gamble, Manager at Hastings Court

Thank you for your kind review.

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Review from J A M (Respite Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This modern and well-appointed care home offers specialist care for sufferers with various types and degrees of dementia. My wife had been successfully for two weeks in 2017 and she came again this month while I was in hospital for one week's emergency care. I was able to join her for my respite/rehab
and was well supported in remobilising my revised artificial hip. Sympathetic and encouraging care in abundance. Good food (possibly too much!!)
Reply from Georgina Gamble, Manager at Hastings Court

Thank you for your kind review.

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Review from Margaret B (Relative of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All relatives and friends were impressed with Hastings Court from day 1. Extremely welcoming and comfortable for both our relative, his carers, friend and relatives. The staff were particularly attentive and caring. The facilities, likewise, could not be faulted. I would have no hesitation in recommending
to anyone else.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your lovely comments. I will share this with the staff and I am sure that they will really appreciate your positive feedback.

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Review from Marjorie R (Wife of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came to Hastings Court September 2017. I feel the staff look after my husband and deal with his complex needs. The staff are very cheerful and caring and he always seems happy and relaxed with them.
Reply from Georgina Gamble, Registered Manager at Hastings Court

We really value your feedback, thank you.

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Review from Stephen B (Son-in-law of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What has struck me about Hastings Court is the level of consistency from the staff and with the level of warmth towards my dad. He and I have now been able to relax and worry is now the thing of the past. The nursing home is a beautiful environment for the residents to live in and there is always an
air of contentment from both staff and residents. All nursing homes should be like this.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback Stephen, we are pleased to have been able to ease your worries.

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Review from Tom R (Son-in-law of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law arrived here in late November with a terminal illness. The concern and care for him has been excellent. I can clearly see how dedicated the staff are and how helpful they always are. The home is beautifully decorated and well maintained. My father-in-law is full of praise and wants
to give thanks to everyone who has helped him feel comfortable and worry free.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback, we will share your views with our staff who will really appreciate your comments.

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Review from A S (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On first visiting Hastings Court I was surprised at how welcoming the staff were. The initial impression has turned into a lasting one.
Every member of staff has been so kind, supportive and very caring to both my father and our family/friends. Nothing is too much trouble and my father is comfortable
and safe.
I am constantly reassured he will be looked after in a person-centred way. If I could have chosen an ideal home for him other than his own this is what my ideal would have been. The environment is also welcoming, comfortable and the food of a very high standard. I am so grateful to all the staff who have made the distressing situation so much easier to bear.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your feedback, comments like these make our day.

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Review from B H (Grandson of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring staff. Very happy. My Nan is in the best place.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your review, we are always happy with positive feedback and will pass this onto the team.

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Review from Stanley B (Husband of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the care, empathy and professionalism shown by everyone at Hastings Court. My wife was in respite care while I was in hospital, and it gave me great peace of mind to know she was in good hands. It is clear from what she tells me that she thoroughly enjoyed the activities
and the care.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you Stanley, hope to see you both soon at some of our events.

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Review from Lynda J (Wife of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In 2015, when Hastings Court first opened, we had a bad experience and were dubious about bringing my husband back.


We decided to give it another shot when I needed respite due to having a knee replacement. I can honestly say that everything about Hastings Court has made a remarkable change for the

better. We are very impressed.


Many thanks.

Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you Lynda, we really appreciate your lovely comments.

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Review from Lynn G (Brother of Resident) published on 31 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved to Hastings court. What a beautiful care home. It's as much home from home as you could wish. All the staff are amazing, caring and kindness itself. There are many activities to fill the day if you wish to participate. The bistro is fab - the delicious cakes and cookies. I hope I've
missed no one out for the continuing care and kindness you show my sister.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you Lynn, what a lovely review. It's very much appreciated

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Review from Ian Y (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the care given to mum nice to see her clean and well dressed. She is a private person but is starting to join in.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you Ian for your feedback.

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Review from Claire B (Daughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum had a bad fall, there was no question as to where she would go for respite nursing care - Hastings Court. They had looked after my dad previously so well and us as a family.


I rang them immediately and they couldn't do enough to help. They made us so welcome and settled my mum in giving

me the reassurance that I knew she was in safe hands. Amazing place with wonderful staff.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you Claire. It was a pleasure to look after your father, and more recently, your mother. We are always willing to admit at short notice if we can and we were delighted that we were able to on this occasion.

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Review from Terry L (Husband of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hastings Court is very welcoming to families. I am very pleased to have my wife reside here. Recently I celebrated my 60th Wedding Anniversary party at the home, both staff and residents made our day very special. I have no complaints and feel the home is very well lead.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you, Terry, we loved the photos.

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Review from Emma L (Relative of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hastings Court has been going through a major transition in terms of management. I strongly feel that the new manager has worked tirelessly in establishing new ways of working in terms of making Hastings Court a happy, positive and welcoming environment. From my observations as a family member, it is
very noticeable that all staff from management to housekeepers are working together to make Hastings Court an effective, safe well lead home.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you so much, the whole team have worked so hard and it is nice to be recognised.

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Review from David M (Friend of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care home. Ticks every box. A sad day for visiting tho as it's our friends funeral, however, we came here many times before visiting her in the home. The care we witnessed was outstanding and genuine.
Reply from Georgina Gamble, Registered Manager at Hastings Court

Thank you for your kind words.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Hastings Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Hastings Court is calculated as follows: ( (256 Excellents x 5) + (14 Goods x 4) ) ÷ 270 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (19)

Meet the Team (5)

Kaye

Kaye Giles

Job Title: General Manager Joined: 2015

My first job in the care sector started 30 years ago and despite exploring other career choices I have always returned to doing what I love the most. I have been part of the Hastings Court family since 2015 and I feel extremely proud to be a member of the management team in such a fabulous home.


I feel incredibly passionate about our residents receiving the best possible care during their time with us and all of our team members go above and beyond every day to ensure that this happens.


Seeing our residents doing the things that they love is such a treat for us all, from days out fishing, trips to the theatre or just a walk around the Old Town browsing through the antique shops, it’s sometimes the little things that count the most.

Sam

Sam Westlake

Job Title: Deputy Manager Joined: 2015

I started at Hastings Court in 2015. Before this, I worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my level 5 in Health and Social Care. I have progressed from Care Assistant to Team Leader, then Community Lead, and I am now deputy manager at Hastings Court. I love my job at Hastings Court. I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.

Sara

Sara Baldock-Apps

Job Title: Client Relations Manager Joined: 2021

I have been part of the team at Hastings Court for four years now, and before this, I have worked in Administration for my entire career. I am passionate about making a difference in the lives of others and ensuring that our residents have the best quality of life at Hastings Court. I have progressed from Senior Business Administration Manager to Client Relations Manager within my time here. I really enjoy meeting new families and residents and welcoming them to Hastings Court.

Ricky

Ricky Galloway

Job Title: Maintenance Manager for Hastings Court and Senior Maintencance Manager for Oakland Care Joined: 2014

My job is so varied and that's what I love about it! I support not only the home in general with all aspects of home care, plumbing, décor etc but help residents and their families to personalise their rooms.
Lately, I have been very involved with the commissioning of a new Oakland care home, whilst my very capable assistant, George, looks after Hastings Court.
I count myself as being so lucky to work in an environment where we are all one big family.

Michelle

Michelle Walker

Job Title: Training Manager Joined: 2013

I train all new employees before they begin their roles at Hastings Court and ensure that all existing staff are up to date with all necessary training. I have worked here for 10 years, previously as a Night Manager and have seen the home grow from strength to strength. I am so proud to be part of a team that promotes professionalism to give the best care for all our residents.

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