Ash Court Care Centre

Ash Mews, Ascham Street, London NW5 2PW

Ash Court is located in the Camden area of London, where it is registered to provide beds for up to sixty-two service users, in a warm and homely atmosphere.

Together with residential nursing and respite care, a talented team of carers are experienced in dealing with specialist needs such as postoperative recuperative care.

While receiving expert care, Ash Court residents also enjoy many lifestyle choices thanks to a flexible programme of activities that is part of the home's core service and designed to keep residents mentally and physically active.

Group: Forest Healthcare

Person in charge: Steven Anderson-Dodds (Manager)

Local Authority / Social Services: London Borough of Camden Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 45+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Finnish, Hebrew (modern)

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ash Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Ash Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Ash Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.538 for Ash Court Care Centre is calculated as follows: ( (62 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.411 Points relating to the number of positive Reviews for Ash Court Care Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.4 Target = 0.161

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Ash Court Care Centre has a Review Score of 7.9 (7.949) from 9 Reviews


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Court Care Centre?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Court Care Centre

  • Daughter of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Excellent care, delivered with kindness, compassion and professionalism.

Our relative received end-of-life care at Ash Court for the last two months of his life. Care was first class, and the staff never lost a sense of his individuality, always being respectful as well as caring and professional. Staff went out of their way to ensure that he had around him the things which made him feel at home.
The same personal warmth was extended to us as relatives - without fail we were greeted by name and all staff, although we would come and go at different times of day, were up to date on his condition and treatment. Our relative said that the food was very good, that he had a choice and that he enjoyed what was served.

If/when there comes a time when I need this level of care, I would be glad to be able to receive it at Ash Court.

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Ash Court is a most warming and welcoming home. My friend is treated with respect and dignity. The manager and care staff are very informative and let me know straight away of any changes. I cannot thank the staff enough for their care.The place has a nice homely feel and friends and relatives are made to feel welcome.
The staff without exception are well trained, very friendly and ensure that the residents are treated as individuals and their needs are catered for. The food is excellent with a good choice. The manager and management team are always visible and approachable and have created a very happy environment for their residents. My friends is very settled and happy, which gives us great peace of mind. The management in this care home are very hands on.

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Although my brother in law's residence at Ash Court was very short lived, the care and attention he received was good.
During our visits the staff and care team made you feel extremely welcome, and there was always someone very close by to attend to our patient's needs.
I would probably recommend any viewing of the home to any relative or friend prior to the needs of residential care.

How likely would you be to recommend Ash Court Care Centre? Likely

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Average Rating:   3.8 out of 5

Although my brother's stay at Ash Court was short-lived the care and attention he received was wonderful. During visits the staff and care team made you feel extremely welcome and there was always someone very close by to attend to our needs regarding my brother. I would recommend a viewing of Ash Court to families considering a family member needing special care. A massive thank you to all the staff at Ash Court.

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

I instinctively felt that Ash Court Care Centre was special. I can't recommend it highly enough. Dad came here from hospital in 2015 with a chronic leg ulcer, depression, severe pain, thinking he wouldn't walk again. Thanks to Ash Court, he is now back at home - walking, in control of pain and with elements of his old self back. Staff are specialists in the care of the chronically ill and go the extra mile every day. Medical care is superb. Residents arrive with complex physical/emotional needs, in shock at loss of independence, but staff see potential in each individual for rehabilitation where possible. They are unfailingly respectful, helpful, thoughtful, kind and supportive. Management are outstanding with impressive staff retention which means consistency for residents. Ash Court helps families to understand the often confusing situation they find themselves plunged into and to remain positive and hopeful for the best outcome, however difficult the resident's situation. Don't hesitate!

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My Nan has been in Ash Court Care Centre since February 2014. The care she has received has been outstanding and all the staff and management have been excellent. When my Nan was ill, the doctor was called in a.s.a.p. The activities in the last few months have been outstanding and my Nan enjoys music therapy once a week. I would recommend Ash Court Care Centre to anyone looking to put a family member in a care home and I feel extremely happy with my Nan's care.

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My mum has been in Ash Court Care Centre for two years and has thrived since she arrived with the care and professional support she has received. I have no concerns.

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Regarding my experience of Ash Court Care Centre where my wife is a resident, it's description is 'second to none'. The jewel in the crown is the manager surrounded by a cluster of diamonds which are his staff.

I don't know of any superlative that I can proffer for the way Ash Court is being run with such professionalism.

The staff always have a smile on their faces which is not manufactured, but sincerity love and care to all around them. An attribute of such uncertainty is difficult to quantify, especially as the residents through no fault their own are so demanding of attention. Ash Court House are a credit of the highest order.

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Mum has been very well cared for throughout her stay at Ash Court Care Centre. I have always felt confident that her needs are being met, despite her complex and difficult situation. Staff are always friendly and attentive and I feel that they genuinely care about the residents.

How likely would you be to recommend Ash Court Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

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Awards / Recognitions

April 2017

February 2016

November 2012

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