Marlborough Court Care Home

7 Copperfield Road, Thamesmead, London SE28 8QA
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9.5 58 Reviews
  • Marlborough Court Care Home, London
Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment.

Residents benefit from a comfortable and welcoming environment, including cosy bedrooms and wonderful outdoor spaces. The team arrange activities each day for residents to get involved with, ensuring there is always something to look forward to.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • Self-Funded Nursing Care: £1500 – £1500
  • Self-Funded Nursing Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1700

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Marlborough Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maribel Pascual (Manager)

Local Authority / Social Services

Admission Criteria

  • 65 years +
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1990

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Parking is available on site.

Marlborough Court Care Home Reviews (58)

9.5

Marlborough Court Care Home has a Review Score of 9.5 (9.480) out of 10, based on 32 reviews in the last 2 years.
Over all time Marlborough Court Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Marlborough Court Care Home
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Total of 58, showing 1-20
Review from L G (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have the utmost respect and thanks for ALL members of Marlborough Court care home. They have looked after and treated my mother with love and kindness. They are always happy to help with any problem that arises.
I would like to thank on behalf of my family and myself for their unwavering support,
throughout my mother's stay there.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you so much for your kind words. Best wishes,

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Review from S W (Son of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone did their job well, all satisfactory. Staff were helpful.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for your kind words! Warm regards

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Review from S D (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was at Marlborough for 4 weeks following a stay in hospital. The staff were lovely and she was well cared for. She is moving to be nearer family.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for your kind words about our staff and care. Regards,

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Review from C A (Partner of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Unfortunately my partner with dementia ended up in this home. Majority of the staff seem very nice and the food looks quite good. I see very few activities that would stimulate minds, mostly residents sit in the lounge while the few in there are on their mobiles. Laundry needs a complete overhaul, so
many missing items, although clothing has names on them due to the carelessness of staff they end up in the wrong rooms. I have seen a resident wearing my partner's clothes. Also the laundry staff are not adverse to putting wrist watches in machine, one very expensive watch ruined.
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Review from Ester A (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a big thank you to all the staff for all your care. You have been very supportive, accommodating, caring, friendly and warm. All the staff have been great. We are just grateful. God bless you all.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for your kind words! Best regards

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Review from Cathy M (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff. Everyone is brilliant with residents. Home is always clean and tidy.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for taking the time to leave us a review and for sharing your experience of our home. Best wishes, Maribel

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Review from John C (Husband of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been very good very kind and understanding nothing is too much trouble moving from room to room has been seamless. My wive has been moved twice now.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for your lovely message. Your feedback means a great deal to the team! Best wishes, Maribel.

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Review from N J (Next of Kin) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has an exceptional experience with this care home. The staff, management, food, events and overall atmosphere is so energetic and happy. The carers were polite and humble and the rooms were clean, hygienic and airy.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for these lovely words, I will make sure to pass them onto the team. Best Wishes, Maribel.

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Review from Cynthia J (Next of Kin) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of all the care the staff gave to my relative in room 61 has been exceptional and I have always felt that they kept him safe and very well protected. Anything my relative needed he got and all his needs were met. Marlborough Court is a lovely place for anyone to stay and be cared for.
I would recommend this home to anyone.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you so much for your kind words. We're truly grateful for your positive message and will share your lovely feedback with the team. Best Wishes, Maribel.

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Review from L K (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although we've had no choice in the placement of my mother for her temporary 'assessment/ respite' period, we're relieved at our first impressions of Marlborough Court. Reception was a cheery sight with Easter bits n' bobs!
As my mother's first 'care home' experience - she's settling well. Although
her room decor is 'tired' - her view into the gardens is calming, as she's bed-bound. The whole home was clean and airy, with a calm, friendly feeling. All the staff members we interacted with were welcoming, helpful, accommodating and professional. They presented as a happy, well-oiled team, who enjoyed their work and treated their residents with respect and kindness. So we're confident my mother's in good, caring hands.
We enjoyed lunch together in her room, which was tasty, with good portions - including Easter cup cakes! The musical entertainment we could hear - even had us all singing along!
Reply from Maribel, Home Manager at Marlborough Court Care Home

Thank you for sharing your experience of our home.

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Review from D M (Wife of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to Marlborough Care Home in November. He was very frail and had complex issues with his health. He was greeted with kindness and compassion by all the staff. Also they were wonderful to myself which helped me a lot at the time of great sadness. He was a man of great courage, very funny.
He lit up a room when he entered it. R.I.P my love x
Reply from Maribelle, Home Manager at Marlborough Court Care Home

Thank you so much for writing this heartfelt review of your experience at our home. We are so sorry for your loss and wish you peace and strength at this difficult time. Warmest regards, HM

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Review from V P (Granddaughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan was admitted to the care home yesterday and she had such a warm welcome. she was greeted with a much needed cup of tea and cake The staff all introduced themselves and made us feel welcome during a time which was of course quite stressful for a lady with dementia. Day 1 and I can already see
a positive change in my nan.
Reply from Maribelle, Home Manager at Marlborough Court Care Home

Thank you for sharing your experience. It can be a daunting process but my team are exceptionally skilled at making people feel immediately welcome. I'm glad that this showed. Warmest regards, HM

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Review from K S (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was there for 8 months following a diagnosis of dementia. She had been bed ridden at home for 2.5 years before this, with carer visits 4 times daily. At the home she received 24 hour care from carers and nurses. This made her calmer and happier for the last few months of her life, which her family
really loved. The home really understood her culinary needs and catered really well as she also had throat cancer and could only eat mashed up food. Staff were always friendly and helpful with any enquiries or problems we had.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thanks for leaving us a review. Best wishes, HM

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Review from Andrew H (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank the carers on the top floor they went above all expectations for my dad he was 81 today. They decorated the room for him with balloons and happy birthday banner behind his bed. I can't thank them enough, well done.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

We are grateful for your review and kind feedback. We are all so pleased you and Dad could enjoy his special day together and will pass your comments on to the all the team. Thank you Maribel.

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Review from N M (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really impressed with Marlborough Court Care Home, not only is the place a very lovely building, with lovely grounds, garden, and car park. The Marlborough staff are an amazing, hard-working team who really seem to show amazing empathy and care to its residents, including my Father. My Father also holds
the staff in high regard, he says the nurses and staff are all so kind and caring and always checking to see if my Father is ok. Truly grateful.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

We are delighted to hear that you are pleased with our home facilities as well as your father's care. Our staff will be happy to hear your father views them as kind and caring. Thank you for this wonderful feedback. Best Wishes.

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Review from W B (Friend of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dear friend is a resident at Marlborough Court where I encountered one of the nurses. I find him very helpful and informative, nothing is too much trouble. My friend can be difficult but he understands. Thank you.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for this positive feedback about one of our staff members. We will pass on your lovely words. Best Wishes.

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Review from Tony A (Son of Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, my dad was only with you for 5 days before being taken to hospital and sadly he didn't recover to come back. However, in that time he was treated with care, dignity and respect and I thank the staff warmly for all of their help.
Special thanks to the staff for their help and support.
Thank you.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for your kind words and we're honoured to have been able to support both your dad and your family during that time.

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Review from Tony W (Son of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful. Nice location and garden, with views of the river. Food looks and smells good and reasonable size portions. Some rooms need a bit of TLC, but they are clean and well-kept. I have been offered both drinks and a meal while visiting, which is really nice. We get
the occasional call with updates or questions, which again is really nice.
Reply from Maribel Pascual, Care Home Manager at Marlborough Court Care Home

Thank you for your kind words and feedback. We're delighted to hear that you've had a positive experience.

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Review from Y B (Friend of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bed sheets messy with faeces.
The staff was very nice from what we saw.
Short time there so can't comment on food etc as not seen.
Maybe little music in the background in the room where guests and those staying there can sit, know from my friend he likes music, we found him sitting there with zero
to do, see or listen to.
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Review from Yvonne G (Friend of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From a phone call the previous day everyone was friendly.
We arrived to a smile and a very helpful member of staff, she showed us where our friend was and then went to get another chair. All settled she then asked if the resident would like a cuppa followed by asking us, in came not only a cuppa but
a little packet of biscuits each we were very grateful as we had had a one and half hour bus ride. We were there over lunchtime so asking our friend if she wanted unfortunately she didn't want any but we were then asked if we would like a sandwich, we declined but were grateful to be asked.
We only spent a little while with our friend as she obviously very tied and just kept dropping off to sleep, so when leaving again we saw cleaners laundry staff and again all with a smile.
Reply from Maribel Pascual, Care Home Manager at Marlborough Court Care Home

Thank you so much for your thoughtful review! We're delighted that your experience was positive.

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Current Review Score: 9.5 (9.480)

Overview of Review Score

The Review Score of 9.5 (9.480) out of 10 for Marlborough Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.480 for Marlborough Court Care Home is calculated as follows: ( (229 Excellents x 5) + (106 Goods x 4) + (20 Satisfactorys x 3) + (10 Poors x 2) + (4 Very Poors x 1) ) ÷ 369 Ratings = 4.48
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marlborough Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

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Maribel Pascual

Job Title: Care Home Manager Joined: 2024

My profile is currently under construction as I am working on putting together a comprehensive overview of my experiences and achievements. I look forward to sharing more about myself soon.

Frequently Asked Questions about Marlborough Court Care Home

What types of Care is Marlborough Court Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Marlborough Court Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Marlborough Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marlborough Court Care Home to the centre of London?

11.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marlborough Court Care Home to verify any information. View our terms and conditions. Marlborough Court Care Home has an Enhanced Service - more info.