7 Copperfield Road, Thamesmead, London SE28 8QA
Marlborough Court specialises in dementia care provision, pursuing modern and innovative techniques to suit each individual within a comfortable and homely setting.
The service takes on both short and long-term contracts, takes the thoughts and concerns of residents' loved ones into consideration and looks to get to know each user individually.
One-to-one sessions help those with mental health complications to protect their life skills, honouring the UK National Dementia Strategy and championing elderly well-being.
Group: Four Seasons Health Care
Person in charge: Nins Deol (Deputy Manager)
Local Authority / Social Services: London Borough of Bexley Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: 65 years +. Ages 60+.
Single Rooms: 78
Rooms with ensuite WC: 78
Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Marlborough Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.6 (maximum of 10) for Marlborough Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Marlborough Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.236 for Marlborough Court Care Home is calculated as follows: ( (23 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 72 Ratings = 4.236
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.378 Points relating to the number of positive Reviews for Marlborough Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 2 Reviews ÷ 15.6 Target = 0.128
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Marlborough Court Care Home has a Review Score of 7.6 (7.614) from 6 Reviews
Review submitted from a Postal Card by Florence A (Sister of Resident) on Monday 30 October 2017. Relates to October 2017.
The staff and management are OK. The room is nice and neat.
How likely would you be to recommend Marlborough Court Care Home? Likely
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Ronnie Cavanagh, Digital Marketing Executive at Marlborough Court Care Home responded to this review on 30 Oct 2017:
Thank you, Florence, for sharing your recent experience of Marlborough Court Care Home. We really appreciate your feedback and for letting us know how we are doing. If there is anything more we can do, please let us know. We look forward to your next visit. Take care!
Review submitted from a Postal Card by S A (Daughter of Resident) on Tuesday 6 June 2017. Relates to May 2017.
Marlborough Court cared for my dad, he was in having respite as my mum was in hospital/ a hospice at the time. My dad has dementia and all the staff cared for him really well. He loves gardening, so they took him down to water the plants. They cared for him really well and he was very happy at Marlborough Court and he made lots of friends there. Many thanks.
How likely would you be to recommend Marlborough Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Ellen B (Daughter of Resident) on Tuesday 17 January 2017. Relates to January 2017.
Just been to visit to find palliative care for my dad. This place is welcoming and homely.
The staff are friendly, informative and caring.
At this heart breaking time, Marlborough court has given my family peace of mind.
I would recommend to friends and family.
How likely would you be to recommend Marlborough Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Sheila S (Daughter of Resident) on Thursday 17 March 2016. Relates to February 2016.
I am very impressed how much care has been given to my mother. She has dementia and just sat in a chair all day looking into space. Now she is walking around and listening to me when I visit. She always looks clean and tidy also.
How likely would you be to recommend Marlborough Court Care Home? Extremely Likely
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Review submitted from a Postal Card by V S (Sister of Resident) on Friday 11 March 2016. Relates to February 2016.
Cannot fault care. Friendly.
How likely would you be to recommend Marlborough Court Care Home? Extremely Likely
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Review submitted from a Postal Card by S G (Son-in-law of Resident) on Friday 11 March 2016. Relates to February 2016.
Good overall, rooms could be cleaner and better furnished.
How likely would you be to recommend Marlborough Court Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Marlborough Court Care Home
There are currently no Care Home Idol entrants who have performed at Marlborough Court Care Home