Marlborough Court Care Home

7 Copperfield Road, Thamesmead, London SE28 8QA
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9.5 55 Reviews
  • Marlborough Court Care Home, London
Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment.

Residents benefit from a comfortable and welcoming environment, including cosy bedrooms and wonderful outdoor spaces. The team arrange activities each day for residents to get involved with, ensuring there is always something to look forward to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • Self-Funded Nursing Care: £1500 – £1500
  • Self-Funded Nursing Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1700

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Marlborough Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maribel Pascual (Manager)

Local Authority / Social Services

Admission Criteria

  • 65 years +
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1990

Room Information

  • Single Rooms (78)
  • Single Rooms with ensuite Wet Room (78)

Parking

  • Parking is available on site.

Marlborough Court Care Home Reviews (55)

Total of 55, showing 41-55
9.5

Marlborough Court Care Home has a Review Score of 9.5 (9.537) out of 10, based on 29 reviews in the last 2 years. Over all time Marlborough Court Care Home has 55 reviews.

Overall Experience

  • 36
  • 16
  • 1
  • 0
  • 2

Date Published

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Review from Deborah H (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home, very approachable. Staff amazing and very helpful, especially with Mum's moods.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you, Deborah, for your comments about your recent experience at Marlborough Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Sandra W (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several years now. I am very happy with her care at the home. The staff treat her with dignity and understand her needs and personality. It has been a difficult year during the pandemic but the staff have been excellent at keeping me informed when I have been unable
to visit. I would happily recommend this home to others. I chose it on the recommendation from someone else and have not been disappointed.

Reply from Kristen Fitzgerald, Marketing Assistant at Marlborough Court Care Home

Thank you, Sandra, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Marlborough Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Danny O (Partner of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone at the care home very informative and caring, very friendly and a pleasure to talk to.

Reply from Kristen Fitzgerald, Marketing Assistant at Marlborough Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Ray B (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very pleasant and clean and the staff friendly and available. There are problems with telephoning the home due to no answer at most times. Staff very helpful overwise.

Reply from Kristen Fitzgerald, Marketing Assistant at Marlborough Court Care Home

Thank you, Ray, for your comments about Marlborough Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, if you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from P G (Wife of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the care side of the home is very good. Cannot fault them. The problems we have is when we ring. We cant get through. I know people are busy. I think they should have a receptionist on the front desk and whenever I ask to speak to a Manager, they are always busy or in a meeting. I know they
are busy also, but we have to keep ringing back.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you for your comments about Marlborough Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have made and will ensure that communication in the home will be improved. If there is anything more we can do, please do not hesitate to get in touch. Thank you again.

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Review from P S (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management/care staff provide an overall good service with management always prepared to listen should I have any concerns regarding Mum's wellbeing. The implementation of a senior member of the care team being responsible for one floor seems to have made the point of contact for the family much easier
with regard to any concerns we may have.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Massa J (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Marlborough are very good. My dad loves going to the home and he is treated with respect and supported with his needs. The second-floor team are also very good and there are lots of activities. I visited Dad many times and saw the loving care by some of the care workers and
nurses who were prompting him to eat and making sure he ate his food.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you, Massa, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one, and you are satisfied with the care and activities provided by the home. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Linda K (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living overseas I was worrying about mum constantly, but assurances from my sister telling me the high level of care Mum was receiving was so reassuring.


I flew home in time to say goodbye to her and see for myself the love and care Mum was given over the previous 15 months.


Thank you to all

staff at Marlborough Court for everything you did for making the last months of her life so comfortable.

Reply from Ronnie Cavanagh, Marketing at Marlborough Court Care Home

Thank you, Linda, for sharing your experience of Marlborough Court Care Home. We appreciate all of your kind comments about our team and are happy to hear you were pleased with the quality of our care your mum received with us. Thank you once again for your comments.

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Review from Joy A (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had extremely good care since she became a resident approximately 6 weeks ago. Staff are caring, friendly and easily approachable.

Reply from Ronnie Cavanagh, Marketing at Marlborough Court Care Home

Thank you, Joy, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Marlborough Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear how well your mum has settled in at Marlborough Court Care Home.

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Review from Florence A (Sister of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are OK. The room is nice and neat.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Marlborough Court Care Home

Thank you, Florence, for sharing your recent experience of Marlborough Court Care Home. We really appreciate your feedback and for letting us know how we are doing. If there is anything more we can do, please let us know. We look forward to your next visit. Take care!

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Review from S A (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marlborough Court cared for my dad, he was in having respite as my mum was in hospital/ a hospice at the time. My dad has dementia and all the staff cared for him really well. He loves gardening, so they took him down to water the plants. They cared for him really well and he was very happy at Marlborough
Court and he made lots of friends there. Many thanks.

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Review from Ellen B (Daughter of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just been to visit to find palliative care for my dad. This place is welcoming and homely.
The staff are friendly, informative and caring.
At this heart breaking time, Marlborough court has given my family peace of mind.
I would recommend to friends and family.

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Review from Sheila S (Daughter of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed how much care has been given to my mother. She has dementia and just sat in a chair all day looking into space. Now she is walking around and listening to me when I visit. She always looks clean and tidy also.

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Review from V S (Sister of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault care. Friendly.

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Review from S G (Son-in-law of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall, rooms could be cleaner and better furnished.

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Marlborough Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.537 for Marlborough Court Care Home is calculated as follows: ( (219 Excellents x 5) + (92 Goods x 4) + (17 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 337 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marlborough Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (1)

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Maribel Pascual

Job Title: Care Home Manager

Joined: 2024

My profile is currently under construction as I am working on putting together a comprehensive overview of my experiences and achievements. I look forward to sharing more about myself soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marlborough Court Care Home to verify any information. View our terms and conditions. Marlborough Court Care Home has an Enhanced Service - more info.