Marlborough Court Care Home

7 Copperfield Road, Thamesmead, London SE28 8QA
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9.5 58 Reviews
  • Marlborough Court Care Home, London
Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment.

Residents benefit from a comfortable and welcoming environment, including cosy bedrooms and wonderful outdoor spaces. The team arrange activities each day for residents to get involved with, ensuring there is always something to look forward to.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1400
  • Self-Funded Residential Dementia Care: £1400 – £1400
  • Self-Funded Nursing Care: £1500 – £1500
  • Self-Funded Nursing Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1600 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1600
  • RESPITE Self-Funded Nursing Care: £1700 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £1700

Fees are subject to an assessment of an individuals needs.

These prices are only a guideline, please contact Marlborough Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maribel Pascual (Manager)

Local Authority / Social Services

Admission Criteria

  • 65 years +
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1990

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Parking is available on site.

Marlborough Court Care Home Reviews (58)

9.5

Marlborough Court Care Home has a Review Score of 9.5 (9.480) out of 10, based on 32 reviews in the last 2 years.
Over all time Marlborough Court Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Marlborough Court Care Home
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Total of 58, showing 21-40
Review from David F (Husband of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No issues or concerns, happy with the care.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for taking the time to share your experience of our home.

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Review from Sandra D (Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I have been here my care and the carers have been wonderful, with exceptions. The carers have been so lovely, and cheerful, listened to my problems, through my tears and have made me laugh and made me feel important and that I matter. They have looked after me so very well and I truly appreciate
all the love and care afforded to me.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you so much for your heartfelt review. It is our pleasure to care for you.

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Review from Robert S (Son of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are very good, pleasant and understanding. They do a good job and my dad is in good hands. They're very nice to me and we have excellent communication and have a laugh too. All the staff here are a credit for what they do and I appreciate their help.
Reply from Maribel Pascual, Home Manager at Marlborough Court Care Home

Thank you for sharing your experience and your feedback of our wonderful team. It is our pleasure to care for Dad. Warm regards.

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Review from Billy B (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received amazing care from the staff here. I know from experience can be quite a difficult lady to deal with and at this time she has entered her final days, I can't compliment the staff enough they have such a difficult thankless job to do. My mum has been well looked after and she is really
taken with two particular staff members, thank you so much for caring for her in her final days.
Reply from Dev Lallchand, Care Home Manager at Marlborough Court Care Home

We are honoured to have been able to support her and your family during her final days, and we will pass on your compliments to the team members who have made a special impact. Thank you for trusting us with her care.

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Review from Bethany B (Granddaughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has been amazing with my gran, couldn't fault them at all, just wish they had an on-site doctor. I am so grateful for everything they are doing with my gran to make her feel more comfortable! Thank you all so much.
Reply from Dev Lallchand, Care Home Manager at Marlborough Court Care Home

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care your gran is receiving. Our team is dedicated to making every resident feel as comfortable and supported as possible.

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Review from Sarah C (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review is for a carer on the first floor who has been of great help with settling my mum into the home. She continually assured both Mummy and me that all would be well. She always had a smile and was willing to help with Mummy no matter what was going on. When Mummy was not well and the ambulance
was called, she was by her side. She really cares and has empathy for the residents.
Reply from Dev Lallchand, Home Manager at Marlborough Court Care Home

Thank you for taking the time to share your positive experience with our carer on the first floor. We are delighted to hear how much she has helped your mum settle into the home and provided continuous support and reassurance to both of you. Your kind words will be shared with her and the rest of our team. Thank you again for your thoughtful review.

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Review from Duncan H (Son of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home always presented well, clean and friendly.
Reply from Alejandro Cardero Reytor, Home Manager at Marlborough Court Care Home

Hello, thank you for your positive review. We're delighted to hear that you find our care home consistently well-presented, clean, and friendly!

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Review from David M (Son of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel profound relief to know that my mother is in the hands of staff who are exceptionally kind, thorough, competent and friendly. Marlborough Court is comfortable, clean, bright and well-maintained. A secure care home with a positive and welcoming atmosphere. I would definitely recommend it to anyone
with vulnerable elderly parents who can no longer take care of themselves.
Reply from Alejandro Cardero Reytor, Home Manager at Marlborough Court Care Home

Thank you so much for your kind words! We truly appreciate your feedback and support. We'll continue striving for excellence.

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Review from Joanne J (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Marlborough Court for six weeks before she passed away. The care and attention she was given by all staff was amazing. Such love and care was shown to her and her final days were so peaceful. I can't thank all the staff enough - having my mum in the care of such wonderful people gives
me great comfort. Thank you from the bottom of my heart - you'll never be forgotten.
Reply from Alejandro Cardero Reytor, Home Manager at Marlborough Court Care Home

Thank you for sharing your experience. We're deeply touched by your kind words. It means a lot to us that your mum received such loving care during her time with us at Marlborough Court Care Home. Your gratitude brings us great comfort, and please know that your mum will always hold a special place in our hearts. If you ever need anything, please don't hesitate to reach out.

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Review from B H (Nephew of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been first class. All the staff have been so caring and always put the resident first.
Reply from Alejandro Reytor, Home Manager at Marlborough Court Care Home

Thank you for taking the time to share your feedback with us! We greatly appreciate your kind words!

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Review from A W (Wife of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Some carers not showing care and compassion, night nurses and carers are worse. Clothing missing that has never been replaced. My husband having to wait 45 - 60 minutes after pressing his call resulting in bed sores getting worse. The food is disgusting, not nutritional, no care in quality or preparation.
Reply from Jemar Legister, Marketing and Design Executive at Marlborough Court Care Home

We appreciate your feedback and are genuinely sorry to hear about your concerns. We would like to discuss your concerns further to address the issues raised. Please feel free to contact our management team directly on 0208 3117 972. If you would like to make a formal complaint, please contact complaints@goldcarehomes.com. Thank you for bringing this to our attention, and rest assured, we are committed to making necessary improvements to our services.

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Review from Ruth D (Wife of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Marlborough Court for a year now and seems settled. I have found the staff very helpful and approachable. I have seen my husband interact with the carers, which is nice to see.
All in all, I am quite satisfied with the care my husband is receiving.
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Review from Andrea G (Wife of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A safe and high-level comfort nursing home. My husband has lived in this fabulous home for almost a year and has nothing but praise and gratitude for the wonderful staff team who look after him in this beautiful surroundings.
No problem or small request is ignored, and I have a good night's sleep
knowing he is looked after 24/7.
If you are facing the tough decision about care for a relative or friend, then look no further.
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Review from N L (Daughter of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum has been in this care home for 5 weeks. In that time, she has not been cared for properly. The management is incredibly poor and simply do not care. She has had 3 'falls' (that we know of). The last one nobody notified me for 12 hours! My mum's personal needs are not attended to regularly enough.
She never looks like her hair is brushed. Her breath always smells and I do not believe her teeth are being cleaned regularly. Incontinence pads have been left lying around. Her nails are dirty. Staff sit on their phone. To cap it all her wedding ring was "lost". Avoid this place!
Reply from Katie Barnett, Marketing Executive at Marlborough Court Care Home

Thank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. As this matter is currently under investigation, please can we kindly ask that you email feedback@fshc.co.uk or alternatively the link to our complaints information is https://www.fshc.co.uk//media/25723/2022-complaints-leaflet-fshc.pdf where additional contact information is provided.

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Review from J B (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring staff from assessment, dementia to end-of-life care floors. Staff stay in this home for years - that says it all. Cannot recommend highly enough.
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Review from Donna D (Wife of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has advanced vascular dementia and Alzheimer's. The care he has received has been outstanding - one-to-one 24/7. The staff have also been incredibly supportive of me as I have come to terms with his rapid deterioration and need for full-time care. The manager is very efficient and caring
towards residents and relatives and is well respected by staff.
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Review from Barbara R (Wife of Resident) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We arrived at the care home after my husband had been taken ahead of us from hospital. After 3 days he was a very changed man, I had not seen him happy since February 2022. It made the whole family happy. The carers and the manager were very friendly and caring. I can't tell the difference it makes
to us. Every day there is laughter to be heard throughout the care home. A very big thank you for our peace of mind.
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Review from Janet C (Daughter of Resident) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very caring, helpful and friendly. The home is warm, clean and welcoming. The rooms could be larger, but the view from the lounge is very good. Management are very helpful and friendly and I would highly recommend this care home. The nursing staff are also very informative.
Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you, Janet, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one and appreciate all of your kind comments about our team.

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Review from G H (Daughter of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all so friendly. Everyone makes an effort to say hello when they go past my mum's room and everyone checks to make sure she is as comfortable as she can be. In one f her first nights, the nurse just sat and held her hand, which gave her a lot of comfort.
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Review from Tracy L (Niece of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Auntie is very happy at the home and is very well looked after. We as a family feel the staff give her the best care we could hope for.
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Current Review Score: 9.5 (9.480)

Overview of Review Score

The Review Score of 9.5 (9.480) out of 10 for Marlborough Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.480 for Marlborough Court Care Home is calculated as follows: ( (229 Excellents x 5) + (106 Goods x 4) + (20 Satisfactorys x 3) + (10 Poors x 2) + (4 Very Poors x 1) ) ÷ 369 Ratings = 4.48
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marlborough Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

No image found

Maribel Pascual

Job Title: Care Home Manager Joined: 2024

My profile is currently under construction as I am working on putting together a comprehensive overview of my experiences and achievements. I look forward to sharing more about myself soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marlborough Court Care Home to verify any information. View our terms and conditions. Marlborough Court Care Home has an Enhanced Service - more info.