Marlborough Court Care Home

7 Copperfield Road, Thamesmead, London SE28 8QA
Submit a Review
9.5 49 Reviews
  • Marlborough Court Care Home, London
Idyllically set on the riverside, Marlborough Court Care Home provides person-centred care in a home from home environment.

Residents benefit from a comfortable and welcoming environment, including cosy bedrooms and wonderful outdoor spaces. The team arrange activities each day for residents to get involved with, ensuring there is always something to look forward to.

Show Marlborough Court Care Home on the Map

Care Provided by Marlborough Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maribel Pascual (Manager)
  • Admission Criteria
    • 65 years +
    • Ages 60+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1990

Funding & Fees Guide for Marlborough Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700

  • Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Marlborough Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Marlborough Court Care Home Reviews (49)

Total of 49, showing 21-40
9.5

Marlborough Court Care Home has a Review Score of 9.5 (9.464) out of 10, based on 24 reviews in the last 2 years. Over all time Marlborough Court Care Home has 49 reviews.

Overall Experience

  • 31
  • 15
  • 1
  • 0
  • 2

Date Published

49
4
16
24
25

Review from B H (Nephew of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been first class. All the staff have been so caring and always put the resident first.

Reply from Alejandro Reytor, Home Manager at Marlborough Court Care Home

Thank you for taking the time to share your feedback with us! We greatly appreciate your kind words!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Some carers not showing care and compassion, night nurses and carers are worse. Clothing missing that has never been replaced. My husband having to wait 45 - 60 minutes after pressing his call resulting in bed sores getting worse. The food is disgusting, not nutritional, no care in quality or preparation.

Reply from Jemar Legister, Marketing and Design Executive at Marlborough Court Care Home

We appreciate your feedback and are genuinely sorry to hear about your concerns. We would like to discuss your concerns further to address the issues raised. Please feel free to contact our management team directly on 0208 3117 972. If you would like to make a formal complaint, please contact complaints@goldcarehomes.com. Thank you for bringing this to our attention, and rest assured, we are committed to making necessary improvements to our services.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth D (Wife of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Marlborough Court for a year now and seems settled. I have found the staff very helpful and approachable. I have seen my husband interact with the carers, which is nice to see.
All in all, I am quite satisfied with the care my husband is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea G (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A safe and high-level comfort nursing home. My husband has lived in this fabulous home for almost a year and has nothing but praise and gratitude for the wonderful staff team who look after him in this beautiful surroundings.
No problem or small request is ignored, and I have a good night's sleep
knowing he is looked after 24/7.
If you are facing the tough decision about care for a relative or friend, then look no further.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N L (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum has been in this care home for 5 weeks. In that time, she has not been cared for properly. The management is incredibly poor and simply do not care. She has had 3 'falls' (that we know of). The last one nobody notified me for 12 hours! My mum's personal needs are not attended to regularly enough.
She never looks like her hair is brushed. Her breath always smells and I do not believe her teeth are being cleaned regularly. Incontinence pads have been left lying around. Her nails are dirty. Staff sit on their phone. To cap it all her wedding ring was "lost". Avoid this place!

Reply from Katie Barnett, Marketing Executive at Marlborough Court Care Home

Thank you for your feedback. All of our team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. As this matter is currently under investigation, please can we kindly ask that you email feedback@fshc.co.uk or alternatively the link to our complaints information is https://www.fshc.co.uk//media/25723/2022-complaints-leaflet-fshc.pdf where additional contact information is provided.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring staff from assessment, dementia to end-of-life care floors. Staff stay in this home for years - that says it all. Cannot recommend highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna D (Wife of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced vascular dementia and Alzheimer's. The care he has received has been outstanding - one-to-one 24/7. The staff have also been incredibly supportive of me as I have come to terms with his rapid deterioration and need for full-time care. The manager is very efficient and caring
towards residents and relatives and is well respected by staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara R (Wife of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We arrived at the care home after my husband had been taken ahead of us from hospital. After 3 days he was a very changed man, I had not seen him happy since February 2022. It made the whole family happy. The carers and the manager were very friendly and caring. I can't tell the difference it makes
to us. Every day there is laughter to be heard throughout the care home. A very big thank you for our peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet C (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very caring, helpful and friendly. The home is warm, clean and welcoming. The rooms could be larger, but the view from the lounge is very good. Management are very helpful and friendly and I would highly recommend this care home. The nursing staff are also very informative.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you, Janet, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one and appreciate all of your kind comments about our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Daughter of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so friendly. Everyone makes an effort to say hello when they go past my mum's room and everyone checks to make sure she is as comfortable as she can be. In one f her first nights, the nurse just sat and held her hand, which gave her a lot of comfort.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy L (Niece of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Auntie is very happy at the home and is very well looked after. We as a family feel the staff give her the best care we could hope for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mina P (Wife of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Caring and very friendly staff, they listen to your problems.
Very good management. Clean home. Can't say any more.
Superb over the COVID-19 pandemic. Very supportive.
Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle C (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, friendly and welcoming staff.
Good care given, happy residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola H (Granddaughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and professional and my grandmother receives care to a very high standard. She always appears to be very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah H (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home, very approachable. Staff amazing and very helpful, especially with Mum's moods.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you, Deborah, for your comments about your recent experience at Marlborough Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra W (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for several years now. I am very happy with her care at the home. The staff treat her with dignity and understand her needs and personality. It has been a difficult year during the pandemic but the staff have been excellent at keeping me informed when I have been unable
to visit. I would happily recommend this home to others. I chose it on the recommendation from someone else and have not been disappointed.

Reply from Kristen Fitzgerald, Marketing Assistant at Marlborough Court Care Home

Thank you, Sandra, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Marlborough Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Danny O (Partner of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone at the care home very informative and caring, very friendly and a pleasure to talk to.

Reply from Kristen Fitzgerald, Marketing Assistant at Marlborough Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray B (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very pleasant and clean and the staff friendly and available. There are problems with telephoning the home due to no answer at most times. Staff very helpful overwise.

Reply from Kristen Fitzgerald, Marketing Assistant at Marlborough Court Care Home

Thank you, Ray, for your comments about Marlborough Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, if you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Wife of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the care side of the home is very good. Cannot fault them. The problems we have is when we ring. We cant get through. I know people are busy. I think they should have a receptionist on the front desk and whenever I ask to speak to a Manager, they are always busy or in a meeting. I know they
are busy also, but we have to keep ringing back.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you for your comments about Marlborough Court Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have made and will ensure that communication in the home will be improved. If there is anything more we can do, please do not hesitate to get in touch. Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management/care staff provide an overall good service with management always prepared to listen should I have any concerns regarding Mum's wellbeing. The implementation of a senior member of the care team being responsible for one floor seems to have made the point of contact for the family much easier
with regard to any concerns we may have.

Reply from Olivia Shields, Marketing Assistant at Marlborough Court Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Marlborough Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.464 for Marlborough Court Care Home is calculated as follows: ( (166 Excellents x 5) + (87 Goods x 4) + (16 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 278 Ratings = 4.464

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marlborough Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Maribel Pascual

Job Title: Care Home Manager

Joined: 2024

My profile is currently under construction as I am working on putting together a comprehensive overview of my experiences and achievements. I look forward to sharing more about myself soon.