904 Sidcup Road, New Eltham, Sidcup, London SE9 3PW
Group: Priory Adult Care
Person in charge: Una Court (Manager)
Local Authority / Social Services: London Borough of Greenwich Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 113 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Bhojpuri, Bengali; Bangla, French, Hindi, Italian, Nepali
Single Rooms: 71
Shared Rooms: 21
Rooms with ensuite WC: 92
Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on The Oaks Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Oaks Care Home has a Review Score of 7.8 (7.794)
The Review Score of 7.8 (maximum of 10) for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Oaks Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for The Oaks Care Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.044 Points relating to the number of positive Reviews for The Oaks Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 22.6 positive Reviews (113 registered maximum number of service users ÷ 5). 1 Reviews ÷ 22.6 Target = 0.044
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Derek W (Son-in-law of Resident) on Sunday 5 March 2017. Relates to March 2017.
This Care home is all that I could have wished for given my past experience of health care. Every aspect of my mother in law's life has been managed very well. The staff are the best and look after her as if she was there own and love her to bits. Despite having end of life care her quality of life is the best that she has had in a long time. I cannot begin to explain the weight and worry that such caring staff has taken from the family. To see the loving care that the staff, originally from other countries before making the UK their home is both amazing and humbling. Without them, I do not see how such homes could survive. As far as my mother in law is concerned regarding her health the worst is yet to come and it is a great comfort to know that she is not alone and much loved and cared for.
How likely would you be to recommend The Oaks Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at The Oaks Care Home